What Happened to my Chanel Reissue???

This is a very long chatty video! I’ve been asked so many times where my Reissue is, so I thought I’d share my story.
I forgot to mention at the end of the video that after the last phone call the points were still not fixed.
And as I said again, if it is normal for the bag to do that then it’s just not the one for me no matter how beautiful I think it is. When spending this much money it needs to be 100% something I’ll love and wear forever.
As frustrating as this experience was, at the end of the day it is just a bag and it really doesn't matter and it's not a big deal! ❤️❤️❤️
Thanks for watching!💕
Please like and subscribe!💕
Follow me on Instagram: luxpurselove💕

[@lvaddict4028]

Horrible customer service and what shocking quality! I'm glad you returned it!

[@LuxPurselove]

Thanks, me too!

[@jillrobin305]

Shopping math - it's a mad skill! SO glad you returned it. Terrible customer service no matter what you were buying! Thanks for the video....

[@LuxPurselove]

Jill Robin Thank you!

[@cathhl2440]

Wow. The level of service. Looking forward to your next video.

[@LuxPurselove]

Thank you!

[@39Dena]

Sorry to hear about the horrible experience

[@LuxPurselove]

Thank you!

[@leo_lion_lv]

I am so glad that you returned the bag, at this price point it truly has to a perfect bag and experience. That certain reissue was not meant to be, but I know you will find a flawless one if you want to give it another try. No transaction should have that many obstacles. This is not a cheap item. It ruins the positive experience and you start to hate the bag lol. It has happened to me!!! Thanks for sharing sweetie ♥

[@LuxPurselove]

Me too! Thanks hon, you’re so right it does ruin the positive experience. If it’s meant to be I’ll find one. Xoxo😘

[@kailuawahine8805]

Holy moly. I forgot that this video was for a Chanel reissue 🤦🏻‍♀️

[@pornpanboonyarittichaikit9738]

I love your truly opinion. I have similar experience with you but with my boy bag after I bought about 6 months the brushed gold hardware starts tarnishing I can't use with my light tops at all .End up with sent to check and repair it took 2 and a half months. After I have received my bag I was so excited but still stressful I saw a leather strap was soooo soft and had wrinkles a long the leather which is my fault didn't check properly before pick up the bag. Few days later I had to go back to the boutique again to seek how they gonna do it. At this time I want to get credit back because I don't want to wait for repairing again. But a manager came over and spoke to me she can't do it has to be send to repair but she will look after my case and get it ASAP. I'm not sure now I'm still want to buy Chanel anymore but I love Chanel. I feel like the bag over $7000 AUD didn't bring joyful to use not fair at all.Sorry for the long story

[@LuxPurselove]

So sorry that happened to you. I hope Chanel makes it right for you.

[@BC-dm5bi]

The reissue is not a structured bag and due to how its made, it will fall forward, especially if it's brand new. This is not a defect, perfectly normal. It was made to store flat. You can train it to sit up, but it will still lean forward. I have one as well and just love it.

[@LuxPurselove]

Brenda Bogowith Not true. My new one stood up day one or laid flat from day one. It doesn’t lean forward at all. Never did. I love mine too.

[@eriquecornwell7025]

I'm so sorry u went threw this I always order from over seas stores they treat me better lol

[@carolpappas8227]

What a crazy story! I give one chance to do the right thing. Then I call the corporate number and ask for the CEO. Believe me - that ALWAYS gets the problem fixed.

[@rowenagallano6317]

Thank you my lovely friend for sharing wonderful story about your Chanel Reissue. I have also a Reissue bag I bought in Siam Paragon Thailand last Feb. because it is my husband birthday gift for me. I need also to return my bag on July 11 because it is my schedule to go back to Thailand for a Buss. trip.There is also something wrong with my bag the length of both sides are not the same. I used only 5 times during special occasions. Everytime I used my bag I am not comfortable because there is something wrong with the bag. I'm very thankful that you share your experience about Reissue. I bought my bag for 197,000 Thai Baht at the boutique. I will send my picture through Instagram on a private message. Thank you so much my dear friend. I'm Valentine Gallano❤️❤️❤️

[@LuxPurselove]

So sorry that happened to you my friend. I hope they let you return or exchange. It’s clear in the picture it’s not right. 😘

[@Jesusisfaithful22]

YOU ARE SO RIGHT WHEN YOU SPEND THAT KIND OF MONEY YOU SHOULD BE EXTREMELY SATISFIED, THAT'S A WHOLE LOT OF MONEY, THANKS SO MUCH FOR SHARING THIS GREAT VIDEO

[@LuxPurselove]

Thank you!💗

[@Stylemebetter]

Great that you could return it without any problems. I am still in struggle 😑

[@jenniferblue4972]

Sometimes we have to keep it all in perspective. I certainly have a cap on what I can spend on bags. My husband would say my cap is $0!!!!! But I would never spend $5900 on a bag. My one and only chanel bag was a splurge and even the alma pm I picked up from you was a big expense. The bags are expensive and for what we spend we should have flawless bags. Your collection is amazing and you certainly shouldn’t settle on an imperfect piece. Glad you were able to return it! Enjoy your awesome collection!!!

[@LuxPurselove]

Thanks so much hon! I’m glad I could return it too. Enjoy your beautiful collection as well!❤️

[@slv1983]

Such an unfortunate experience. Thank you for sharing your experience with us. 💕

[@LuxPurselove]

Thanks for watching! I know this was long!❤️

[@melanieharvey4537]

Thanks to social media the public has a platform to inform the public about the problems in customer service, especially at CHanel, I have heard more horror stories lately. They need to focus on treating their customers with more respect or lower the price of their product

[@LuxPurselove]

I agree.

[@MSpanders10]

Sorry you had to go thru that especially all the repeated phone calls. Neither of my Reissue’s fall over I love them so much, I don’t blame you for returning it.

[@LuxPurselove]

Thank you! Glad to hear of two more that don’t fall over. Hopefully I’ll find a good one someday. Xoxo

[@chinyereegbuta9487]

You have such a great attitude...God bless 🙏🏽

[@LuxPurselove]

Thanks so much! God Bless you too❤️

[@fabulousirene]

By listening your story,I already felt so frustrated. Good thing you get over with it. Thank You for sharing ❤️

[@LuxPurselove]

Thanks hon!💕

[@PatriciaVallejo]

I love watching your videos I hope to be able afford a Chanel bag one day! 💫

[@LuxPurselove]

Thank you! You will, it took me a very long time to get mine. 😘

[@marjan3010]

I was on vacation and catching up with my videos. OMG! you are very classy but I did not know the extent of your patience. With this type of treatment, I would have changed my mind, even if the bag was perfect. I would rather wait and buy this either preloved (if I am so much in love) or get it in Europe. I always prefer to buy things in Europe because I get the newest styles and get my taxes back. I am so happy you returned the bag. As you said, you have multiple luxury bags and do not need to pay a lot of money and be treated so poorly. Blessing to you..

[@LuxPurselove]

Thank you it was awful. I did repurchase it and I had a much better experience.

[@HelloKitty-iy4lp]

Oh gosh, I just love your attitude and how we are both alike on negativitities situation! I love unboxing luxury items, inspecting it, and take photos to post on my instagram, surely I'll be keeping what I'm happy with. I hate the hassle and returning anything becus that's not who I am! I'm sorry for all of this you had to go through, it's ashamed! My reissue did not flop over. Reissue is an amazing bag but I totally feel you! Don't let anything stop you finding the perfect bag! You deserves the best!

[@LuxPurselove]

Thanks sweetie! I hate the hassle of returns too. Good to know yours didn’t flop over. It seems most say theirs sit up. ❤️

[@katiemansfield973]

I'm so sorry it didn't work out. The whole experience sounds bizarre. I think the customer should receive unbelievable service at that price point. Did you get to get your credit/points back?

[@LuxPurselove]

Thank you! Yes I did get the $400 point card back.

[@lvchanellove3516]

Such a awful experience. You dealt with it and told it with such class and dignity. You look beautiful too! Glad you returned it.

[@LuxPurselove]

Thanks sweetie!❤️

[@shellym9657]

Mind boggling. You persevered and came to what I believe was a reasonable solution....returned the bag. Crazy

[@LuxPurselove]

Thank you, yes that was the only solution. 💜

[@missolona]

You a lovely soul ! I love the way you face on bad experiences: Always elegant and stylish ! I am so sorry that you experienced that but everything ended up well. Thank you for sharing! Ciao cara

[@LuxPurselove]

Thanks so much hon!❤️

[@acc426]

So sorry it didn’t work out. The reissue is my holy grail and I’m so happy to own mine, it’s a shame you had such a bad experience with otherwise a truly lovely bag.

[@LuxPurselove]

Thank you! Congrats on yours, it really is a beauty.💗

[@chanelandcoco4389]

What a bad experience the whole way around. I never have luck using different SA’s either. So not worth the high price tag to just fall over. This one is off my wishlist. Thanks for sharing!

[@LuxPurselove]

Thank you! I really don’t think they are supposed to fall over.

[@leeloodallas7290]

So sorry to hear that happened to you! 😢

[@LuxPurselove]

Thank you!💕

[@queenbeeroxie]

i love you momma.. you are so authentic! Your experience was no pleasant, there is nothing worse that being on the phone with different people explaining whats going on. ugh. Hope you find the bag if not i'm sure you will find another one LOL xoxo

[@LuxPurselove]

Awe thanks so much hon! If it’s meant to be I’ll find one. ❤️

[@janicejames4063]

So sorry for the awful time or times you had. I will never be able to afford a Chanel bag but cannot imagine going through all that. Hopefully that will never happen again with the points situation either. Enjoy your summer, your sweet little dog and your family. 💗💗💗💗💗

[@LuxPurselove]

Thanks so much sweetie!❤️

[@margaritareynoso6865]

Thanks for sharing. Agree; for $5,500, the bag has to be perfect.

[@LuxPurselove]

Thanks! I agree!❤️

[@talesofahazzelnut9749]

Wow, what a nightmare! But you handled it with so much grace!!

[@LuxPurselove]

Thank you! Xoxo

[@tua08366]

you are so cute love ur personality!!!Sorry to hear Reissue didn't work out for you!!

[@LuxPurselove]

Thank you!💗

[@Jersey1971]

Even if everything had worked out that bag would always have a bad memory attached to it. I got rid of a lot of things in my closet that reminded me of bad things/experiences. I suggest everyone do the same! Don't wear negativity!

[@LuxPurselove]

I agree no negativity. 💙

[@La_La_La3]

Oh my goodness. How frustrating! At least it is all behind you now. Have a wonderful week!

[@LuxPurselove]

Yes it is thanks! Have a great week!❤️

[@Maxeys_mommy]

Thanks for sharing your story! So frustrating when dealing with reps over phone. Had to call back 4 times to get a mail order prescription error resolved after being assured by rep each time error was corrected. Curious if your reissue fell forward when empty or full and if chain was forward or backward. Just purchased one in last few months and mine fell forward also. Thought it would drive me crazy. However, problem resolved itself after using it a couple of weeks. I think the rounded bottom got trained as the weight of items inside flattened the bottom with use. Chain also has to to backward. Now been a few months and chain no longer needs to go forward and back stays up. Thank goodness!!

[@LuxPurselove]

Thank you! It fell over forward empty too. Even with the chains in the back to help balance. So glad yours stands up now!

[@SnapeHBP78]

Shopping math 😂 I’m sorry this was way more difficult than it should have been! Some stores are horrible about transferring inventory according to my SA. Hopefully you can use your usual SA when ones avail in your boutique. I’m faithful to my SA and if she can’t get things then I take it as a sign because she has moved mountains with certain boutiques. 12k points adds up! My reissue also never flopped forward.

[@LuxPurselove]

Shopping math is the best math lol!😂 My SA tried so hard to get it transferred, I should have known better I never have luck when it’s not my SA. It’s like they know you’re not going to be a repeat customer. Glad to know yours never flopped forward. I knew that couldn’t be normal. ❤️

[@SerenaWang1123]

OMG 😮 so many obstacles buying this bag... such waste of time and life ... I am sorry you had to experience these ... lesson learned ... never purchase a Chanel bag from random SA over phone ... I think shopping experience is equally important as the product itself especially for luxury products, not to mention the product itself has issue... I am glad you end up returning it.

[@LuxPurselove]

Thank you! Yes a waste of time and life is a great way to put it. They were great about the return and I had a prepaid label but what a nightmare.

[@marshacollett7852]

I think I am first!! Yayyy!! Happy Tuesday my dear friend and you look beautiful as always!! 🤗 I finished watching the video and I completely understand why you returned the bag..with the amount of money you spent on the reissue,the bag should have been absolutely flawless. Also, the manager or supervisor should have immediately called you back but instead it sounds like they were trying to avoid giving you the points that you were owed. I am so sorry this happened to you but I do think that if it's meant to be then you will find the perfect reissue someday and I hope you can find it preloved and in amazing condition.❤️

[@LuxPurselove]

Thank you Marsha! I hope so too. I would be too afraid to try again without seeing it in person or saving a lot of money. 😘

[@tiny5385]

Loved the way you very maturely presented your “disgusting “ experience. “Running with confetti”, hell yes!! Definitely for the amount spent on a bag they should drop the bag in a Bentley to your home!( AND GIVEN YOU A RIDE TOO )!!!😂😘

[@LuxPurselove]

Thank you! Now that would be a presentation!!! Lol!🎉

[@MeandMrVuitton]

You are too cute! Love your style 💖

[@LuxPurselove]

Thanks sweetie!😘

[@PinkRizos]

I really think you should have filled out the survey or write a letter to that boutique. Many times the right hand doesn’t communicate with the left hand and a well written letter with specific complaints can help them and future customer down the road to not have the same experience.

[@PinkRizos]

I am really sorry you had such a negative experience. No one deserves that. No matter how much money they spent!!😡

[@LuxPurselove]

Thank you! I didn’t fill it out because I have already spent too much of my time and energy on it. Maybe I should though.

[@PinkRizos]

Lux Purse Love I totally understand. And I agree that putting negativity out there sometimes sucks the happiness out of you, but in this case you were just abused and were mistreated by multiple people in the process. The OCD in me wants to make sure the whole boutique knows what they did to you and how much of your time they wasted!! Can I write the letter?! 🤣😘

[@LuxPurselove]

SheLovesLuxe Thank you. I finally filled out the survey. There was a very long letter in the end. 😂

[@kloves3lvandcckelli315]

Omg I can’t believe they put you through all of this! Terrible service! Anyway, o feel the same, that if the bag flops forward, it would not be worth that price tag... I’m not a huge fan of the reissue for me, but I do appreciate the history, and it is pretty!

[@LuxPurselove]

Thank you! It was not worth it at all.

[@st.ar763lvoe8]

How rude off them to treat u like that after spending all that money u done the best thing by returning the bag 😘xx

[@LuxPurselove]

Thanks hon! Xoxo

[@gia9811]

Love how you keep it real! So frustrating and yes once the experience goes wrong it can ruin the feeling for the bag. Question, did you get your points back on the original purchase?

[@LuxPurselove]

Thank you! Yes they credited me back the $400.

[@beerachael]

My reissue doesn’t do that with things inside but stuffed with a light pillow it does. My issue is that I’m not getting the same feeling as I do with my classic flaps, not sure why.

[@overtherainbowoO]

Chanel seems to have quality and altitude issues when we spend so much on a bag ! That’s so bad ! 😡 you should get your money worth ! Return if it’s not perfect! 👌🏻

[@LuxPurselove]

I agree!

[@kristak1102]

Omg, what an awful experience. You’re more patient than me. Lol. Not sure where this happened but the only store I’ve had issues with points and them telling me I used ones from a current purchase, is Saks. I’ve always had it rectified but it was a hassle. 😉

[@LuxPurselove]

Saks does it too? Crazy that they hire people who can’t add! Mine didn’t seem like it would ever be rectified. I had similar things with them and their points before but they always fixed it. Such a hassle when their programs should just work.

[@helenaha9754]

This is definitely unexperience customer service(awful). About the reissue bag, because the bottom of the bag is not flat it can’t stand on the table. I even storage the reissue bag on the soft tissue and keep the bottom rounded. I saw people flat the reissue bag bottom on KZbin video, it wasn’t the right way to use this bag.

[@LuxPurselove]

Yes it was really bad. Glad you are enjoying yours. 💗

[@cclibre3832]

Great story, you have the patience of a Saint! That bag would have been returned within a week floppy or not! They didn’t earn your patriotism!

[@LuxPurselove]

CC Libre Thank you!💗

[@gtotheemma318]

I bought a WOC from Chanel and noticed after going to wear it for the first time, that it had a loose thread on the back pocket. I took it into the store and they took it into the back and trimmed it, came back to me and asked me if that was better...WTH, are you kidding?! No! If anything you made it easier to unravel! So I asked them send it off to get fixed. So disappointed with the brand.

[@LuxPurselove]

That's awful! They shouldn't have cut the threads! I hope it comes back perfect.

[@lizberry2]

I saw Sophie Shohet mentioned in a recent video she was looking at a purse but decided against it because it kept falling forward like you mention. Though for your next Chanel unboxing, I'd love to see you throw confetti at yourself ☺️

[@LuxPurselove]

I'll have to watch her video. Lol! Then I would have to clean it up but it would be so fun! Xoxo

[@SabrinaShekofteh]

Thanks for sharing darling. xo

[@LuxPurselove]

Thanks hon!💜

[@melanieharvey4537]

Thanks to social media customers have a platform to address ticket

[@KimberlyInPortugal]

Thanks for sharing.

[@LuxPurselove]

Thanks for watching!💗

[@sabrinasoho9727]

Horrible experience! I agree a bag should stand up for that kind of money. Lol on throwing confetti! Glad you sent it back.

[@LuxPurselove]

Thank you! Confetti is a must for that kind of money lol!

[@tiny5385]

Just on a side note, Chanel SA’S are really bad everywhere. They are good till they can walk with you to the till, if you are browsing, then you get a cold shoulder. Speaking from experience. Its not possible to buy everytime.... atleast not for me. Money has to be spent wisely and where you really want to. Nobody should intimidate us even if we are browsing because it most probably means we are saving up for the one that makes “throw confetti around the house”😂

[@LuxPurselove]

I have met a lot of really bad Chanel SA's. I can't buy something every time I'm in a store or every month. I don't let them intimidate me anymore. I really have the attitude now that if it's not there when I am ready it's not meant to be. It has to be a confetti moment lol! :)

[@tiny5385]

Thank you for your straightforward reviews and opinions, nice to see someone really understands how we once in a while buyers feel, even though your collection is pretty huge and decent from my standpoint. More power to you!

[@LuxPurselove]

Thank you!💖

[@cathyywithac1829]

Wow interesting ❤️❤️

[@MyfavoritesWithMaggie]

Did you have to pay for shipping? Shipping out to you and shipping back? Did you pay for insurance for shipping too? That can be very expensive? I’m curious as to how much, if any, money you lost in the whole transaction. The store should have covered the costs with all the hassle they put you through! I had something like this happen with my chanel Jumbo purchase and the point money they promised....

[@LuxPurselove]

They paid shipping both ways but I did pay to upgrade the shipping. That’s the only money I’m out.

[@MyfavoritesWithMaggie]

Good for you! I'm glad they paid for the shipping after all you went through!

[@LuxPurselove]

Me too, thank you! I hope they fixed the points on your Jumbo.

[@MyfavoritesWithMaggie]

Lux Purse Love yes. It took many months and multiple emails and phone calls and finally threatening letter, but it got resolved and they stood by their promise. But what a hassle!!!

[@starburst391]

Terrible! I'm surprised your regular SA couldn't order it for you from that other store and arrange delivery. Establish a Chanel SA from the boutique instead.

[@LuxPurselove]

She really tried she even had her manager try but since they are so limited the store didn’t have to release it to her. She’s my favorite Chanel SA I mostly work with her.

[@Rachelleluluful]

What the hell? You just spent all this money on a bag and this is how they treat you???? I’m so sorry! That’s terrible! You’re so sweet and even if you weren’t, they should be treating you like a queen. It’s Chanel for crying out loud! 🤦🏻‍♀️

[@LuxPurselove]

Awe thanks hon!😘

[@DionneWard]

Wow you had a bad time and not surprisingly fed up. (I had the same sort of thing at LV) 💕

[@LuxPurselove]

I’m sorry to hear that. I hope you were able to return it.

[@DionneWard]

Lux Purse Love No Hun the items I bought were for the giveaway I am doing so they were fine but the customer service and they way you just had a hard time ❤️

[@lauralangham9657]

wow, that sounds like a horrible experience - on a different note, how many people tell you that you look like Amy Adams ?

[@LuxPurselove]

Lol a lot!😂

[@llnut4775]

Sorry for your bad experience. Heck I would have returned it due to the horrible service anyway! 😏

[@LuxPurselove]

Thank you! I almost did before I found the defect. So frustrating.

[@JamConcerned]

I am hearing a lot of stories of issues with quality. As more and more people have the ability to purchase high end designer bags the quality has gone down, maybe due to demand. High demand is probably the reason they raised the price. Yet I am surprised at the quality. I wonder would anyone who is a novice even notice the panel is defective since it doesn't sit right. Something was off. I have heard it with LV and I am surprised with Chanel. I worked in a LV salon and we would get defective merchandise, and were always careful to look over and examine it, then ship it back if it was defective. They should have caught that. I am surprised at their customer service, usually they have someone track and follow up. They lost a customer haggling over and issue that should have been fixed immediately. Glitch or not they should have handled it immediately.

[@LuxPurselove]

I agree glitch or not they could have manually gone in and fixed it. For that kind of money the quality has to be there!

[@bagscomeandbagsgo2343]

Did you get your $400. credit back?

[@LuxPurselove]

Yes thankfully I did.

[@allanettec.559]

I also know how to do shopping math! You look so pretty on this video!

[@LuxPurselove]

Awe thank you! Shopping math is a must lol!

[@baileymorgan9923]

How horrible! That was not a luxury experience. You really should take the survey.

[@LuxPurselove]

It really wasn’t. I did finally take it today.

[@missg1013]

Awww 😔. So awful...

[@MartheSupreme]

I’m sorry you had to go through that. That’s just unacceptable! It makes me nervous to buy at Channel....especially since I’ve had nothing but bad experiences when I step foot in the Channel at Neiman Marcus....in more than one state. I still have hope for the actual boutique but I don’t know. Checkout timelessv0gue on instagram. She has awesome bags might be a good place to get the reissue if and when you decide to add it to your collection.

[@LuxPurselove]

Thank you! I am sorry you've had so many bad experiences at NM. Some boutiques are good others not so much. I've found the Chanel in Nordstrom to always have the best SA's. I think I follow her, I will double check. Xoxo

[@goldenpixiedust]

Hi sweetie♥️💕 I totally agree with you..not worth the struggle and headache for that kinda of amount. Makes me think twice about ever buying anything from this fashion house. I hope they made it right with you as far as the points go..so you can use them on a future purchase. Have a great day Hun♥️💕😘 Love, Becky Ralston AKA goldenpixiedust14 on IG✨✨✨✨💕

[@LuxPurselove]

Thanks Becky, they did give me back the $400 I used towards the bag. Hope you have a great day too sweetie! Xoxo

[@litsa6424]

I just watched your video. This was awful! Terrible, terrible. I am in Virginia but I use an SA in Nashville who has been awesome and I have had several transactions with him. I love that I can nearly do everything by text. And btw, used my triple points twice without issue. I would be happy to share his info, but I am not sure how to send a private message through youtube. My instagram is triantaluvslux. Let me know if you would like his info.

[@LuxPurselove]

Thank you! I actually have a SA I like in Nashville. I shop another store usually though because they don’t charge tax for TN. Glad to hear you’ve had such positive experiences there. They are all really nice.