What happened to the White Zinc Alloy Case?

As some of you might discovered. The Wooting 80HE configurator doesn't show the white zinc alloy option anymore. But why is this the case? Calder will explain more about this in this video.
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[@TruthWeb3]

If all companies were this trustworthy and transparent, humanity would be so much further ahead than where we are now

[@RubiAUT]

so true, thats one of the reasons why wooting is one of my favourite brands

[@dopf]

Factos

[@Dubulcle]

.....? Not really

[@vastolorde9586]

@@Dubulclenot really what? U think companies shouldn’t be transparent if yes the explain why in an argumentative way.

[@SquashyBoy]

This is why i love wooting and will always support you guys! You guys listen to the community, acknowledge the problems that people are facing, and most importantly ACT on it. No ego bs or brushing things under the rug. Thank you wooting

[@importjunjun]

Hipyo’s review was kinda lame. There’s this whole section where he has this “gotcha” moment with the wooting team on a zoom call about 8k polling being pointless. And I’m just sitting there like damn, nice one pwning an actually transparent kb manufacturer on successfully and legitimately integrating a new feature, while all these other HE copycats DON’T get called out for not having working software customization, reachable customer support, or the basic ability to retain and swap profiles. I have the common sense and dexterity not to take paper clips or keys to my car paint, because it’ll do the same thing, scratch it. Had no idea why that was such a big surprise to some people

[@johnnybravo69420]

He’s a shill, doesn’t actually game (or at a competitive level where it matters) and is more about the most subjective part of the keyboard hobby instead of performance. No wonder he isn’t trustworthy.

[@thewhiteniinja]

@@johnnybravo69420 how is being critical and -not- endorsing any competitor shill behavior? lmao. you can definitely say he isn't objective and is more subjective, but try and hide your boner for wooting a little bit, ok?

[@StefanKamer]

To me Hippyo's video was bordering on hit piece territory. Some seriously nonsensical complaints. Straight up admits to ignoring and not testing certain things that are central to it (weird for a reviewer). And saying that the quality of the metal is so bad it's basically like plastic? Cmon now. Not a single other reviewer or user that received it has stated such a thing - the opposite in fact. The video was SO negative that it seemed untrustworthy due to a probably heavy bias. And that completely defeats the purpose of a review. Why would I want to watch a review that the reviewer doesn't even check their own bias at the door to the best of their ability (obviously fully is not possible)? Lost a lot of respect from me.

[@importjunjun]

​@@StefanKamer 100%. So much of the review was like, "they have cutting edge features like rapid trigger and various ways of handling SOCD inputs that are easy to access and configure in the software and work flawlessly.... BUT DOES IT REALLY MAKE YOU A BETTER GAMER? If you're not in the tippy top upper echelon of pro gamer reaction times, why even bother? Such an overhyped keyboard!" And the barrage of skill issue users nodding their heads in the comments basically agreeing that people in general are too underspecced to notice or derive value out of anything that pushes the boundaries performance-wise was majorly off putting. And like you mentioned, barely passing over the HE-specific functions that provide real productivity value to general users, such as mod tap and DKS. Weird ass vibes all around on that one. I (keyword incoming:) was literally subscribed to Hipyo, and his ability to review acoustic quality is fine - he even turned me on to WS Morandis for my custom build earlier this year, which I remain thankful for. But that review made it clear he caters to a very specific audience, and it's not a tech-forward one.

[@mikerzisu9508]

​@StefanKamer absolutely. He isn't the target audience for what this kb is intended for. He looks for sound, feel, build quality, customization and value. The 80he is not going to meet all of his criteria, so he dismissed it almost immediately. His review was over the top.

[@chapstickbomber]

My white zinc 80HE is fucking sick, the RGB goes nuclear against the white

[@mikerzisu9508]

Nice. I am waiting for the v2, kind of a no brainer imo.

[@gucciserb]

@@mikerzisu9508 same

[@Dienes]

It's awesome, I put some pudding keycaps on and I'm blown away.

[@JimsTechWorld]

Nice to see my keyboard in this video and love the transparency of wooting. Communication between brand and customers is so rare from a peripheral reviewers point of view.

[@SqueakyTypes]

This kind of thing is why I think that Wooting is still KING in the HE board market. thank you for being transparent and acknowledging the issues.

[@Ziz1337]

Thank you for officially acknowledging these minor launch issues and being truthful as always. Amazing team and I cannot wait for my Zinc Alloy to arrive.

[@m00tes]

minor launch issues lmao

[@Stalast.]

I made a support request on the 27th of September (20 days ago) in regards to cosmetic damage on my BLACK Zinc Alloy case and haven't yet received a reply. I expect it'll eventually be read, but damn. Would have been nice to see even an automated email 2 weeks after no reply saying that it'll take extra time.

[@bernardobrito09]

Same here

[@elementonyoutube6556]

The transparency is well appreciated. Another reason why Wooting is #1.

[@DokutahNiko]

This is why i stand by wooting they genuinely care keep it up guys!!! Also for the coating issues perhaps a automotive 2k urethane would do the trick it should not alter the color whatsoever however the texture might get altered since automotive clear coats usually need to be shiny BUT i do know in fact that matte finish 2k clear coats exist.

[@StephenMcGregor1986]

This is the most I've ever paid for KZbin videos, a Discord server and transparency.

[@uchihakeyblade]

I've been very happy with my Wooting 80HE and I'm very happy to be supporting a company that really cares this much for their consumers. Please never change this.

[@Grimlo9ic]

My raw zinc 80HE components arrived in pristine condition, so I'm very happy. At the same time I understand things happen during QC/packaging/shipping, so not all 80HEs will arrive to your customers perfectly. Good on you guys for owning the issue and taking action!

[@AHappyZeebra]

I love the honesty and transparency, we need more manufacturers like you guys. I did order the clear case. Looking forward to receiving your product!

[@isyutd159]

I love the transparency from you guys!

[@salty22]

I didnt order that keyboard (i already got the 60he), but i think it could be a nice touch to add an option to let your buyer pick up an add-on to add to their order that is around 40$ (so they dont have to pay shipping twice)

[@dilonsim]

THIS!!!

[@JDubz303]

You guys are always amazing with being as up front / open as possible when something pops up like this. I really appreciate the transparency with Wooting and that's why I will always support you guys!

[@dynastes4938]

I am not yet interested in a HE keyboard, to be honest. But a video like this makes me feel like you'd really deserve my money once I actually am. Great transparency :)

[@hexaclue]

Keeping up the transparency, love it!

[@rawrj]

No issues with my black zinc, it's super nice. Glad you guys are being transparent as usual and giving people that purchased the white case options.

[@Albandito77]

The way to gain trust as a company and in the CEO. Great respect.

[@faranocks]

Pretty sure it's mostly powder coating, not spray paint as you call it. Powder coating is essentially melting resin paint onto the metal. Powder coating leaves a finish nearly as hard as the material that is being coated. The "scratches" are metal from the keycap puller essentially being scraped off onto the white powdercoat. The only thing being damaged is the keycap puller.

[@T2NA]

You really can't fault Wooting's communication or how they handle this and any issues at all. I have 2 60HEs (one stock, one as a module in a Freebird60 case modded beyond belief) and I really want to just continue to support them where I can. I'll likely grab an 80HE at some stage, excited to see what else comes out with possible new cases too!

[@greatguy8029]

Bruh! I've never seen any company so transparent with it's customers like this, I promise you bro you're going places!

[@greatguy8029]

I don't own a wooting yet but I'm working hard to collect enough money to get my hands on one of those, it's not just the product it's the way this company is running business and I hope they keep it like that!

[@loud_in_public]

wooting really cares about their customers, clear as day. dont have my 80 he yet but I’m looking forward to it

[@p0r5ch3911]

Its so unusal for a company to care about their product and listen to the customers. I love your products and im happy such a company exists.

[@SLICKOMODE]

I love this company! In my 33 years of living on this earth theres been only one other company with such outstanding customer service! 🎩 ‘s off to the W00ting team.

[@Kevr0]

I love my white zinc case! I'm happy I got a credit because I'm still going to support wooting and probably buy a second black version. This is my favorite keybaord ever. Not having function keys and arrow keys made it so I kept having to switch out my keyboard for work. I love how heavy it is and it doesn't budge at all.

[@davidburk4546]

Kinda disappointed in my white zinc case being further delayed by another month. I would’ve just waited for version 2 if I knew that was going to happen.

[@hartnathan97]

U had an option to receive case with small chip. I did as cant even notice it.

[@fhenuza]

So happy to have my keyboard shown on the video!!! (FHeNuS)

[@UxJoy]

My fav. Now I only want rollers / knobs on the next one cause I want to use my wooting for work as well. Happy to buy a Keyboard + touchpad + programmable knob / roller as an attachment as well. Love the detail and transparent community updates guys.

[@EverTechReviews]

My only complaint in my review is the ABS case has a lot of flex. I would love too see an implementation like what nuphy does. aluminum top, plastic bottom. Feels premium but keeps cost down

[@giz177]

RAW ZINC KEY CAPS

[@mataznuiz]

might need to be magnesium for the weight but yea

[@giz177]

@@mataznuiz or zinc plated plastic maybe

[@nayil100]

I received my 80He in PCR ghost. All I can say is wow. The sound of the keyboard is amazing, the quality is feels great, the keycaps feel amazing, and the default stiffness of the switches makes it feel robust. Great Job @Wooting! PS: The keyboard sounds so nice that even my wife wants one.

[@Wooting]

That's awesome to hear! Glad you're enjoying your new keyboard! 😄 Better be getting your wife one as well, else she will yoink yours, haha. ^Sander

[@realghostxd]

Great job wooting team, I recieved my wooting 80HE during first batch, and My god, its the best keyboard i've ever used.

[@gamist8166]

The keyboards are expensive but its cool how personable the company tries to be staying connected with us on their progress.

[@Teacuppe]

I love these updates. It's great that you're so transparent, keeping people informed, and giving them choices. Speaking of transparency... maybe an atomic purple case for the 80HE one day? 🤔

[@Wooting]

Anders (our customer support guy) would love that. :D Would definitely be fun to explore more colored options, so I will let the team know. ;) ^Sander

[@s1ckox]

Thank you for including my photo!

[@Wooting]

You definitely did wonders on that shot! :D ^Sander

[@coolkevs2371]

You guys should give hefty discount to those v1 white zinc alloy case owners. I am one of those owners too , ill keep my hopes high on this company because you guys are sincere with the customers and wnt to be transpent too.

[@Wooting]

Current V1 owners will get a $40/€40 store credit. :) ^Sander

[@Scythra]

I am the one that ordered a white v1 case and I chose the option to wait for V2. I hope the keycaps colour of white fits the UV-Coating "whiteness", it seems like it yellows the white a bit. Like RAL 9001 instead of RAL 9010. Anyways, I hope mine comes february next year before I finish building my new computer lol...

[@nexington]

pleaaasee bring the white zinc case back!!! id much rather have there be a revision later and have the smudge/scratch issue be a small issue here- its such a nice case wuuhh i understand why thouugh

[@chungsteroppa]

Mine was set for "shipment" to the warehouse, and I already gave the go ahead to just receive it as is, but now it's back to "mass production" according to its status on the Wooting Hub...? Like what the heck...?

[@Wooting]

Bridge/Brug are on the way to the warehouse, excluding the white zinc. Production was halted first, and are now resumed for the white zinc, they're finishing it up now and it will freight ship separately. ^Sander

[@chungsteroppa]

@@Wooting Is this including those who requested to receive the white zinc case "as is"? Because I'm pretty sure that's the option I went with, though I could just be misremembering. Regardless, thanks for the update on that!

[@Preston99916]

ive just got my 60he+ this week and its incredible

[@cypress023]

I've been having a lot of fun with the 80HE since I got it :) I hope that in the future there will be a JIS version of the Double Shot Backlit PBT Keycap Set.

[@Wooting]

Glad you like the board!

[@kelownatechkid]

Love the 80he thanks guys! The black metal case is looking perfect

[@xythiera7255]

Wootings customer focus is insane

[@FIN4L_BOSS]

Make sure the zinc alloy 80 he is being shipped in a card board box … mine came in a plastic bag, the only thing that was disturbed was the container of v2 45 g lekker switches. Thankfully the zinc alloy 80he ships in its carry case so that protected it from the rough ride it took across the ocean. Just wanted to give some feedback based on my experience with the 80he. Overall I’m very happy with my 80 he. It’s everything is hoped for and more and I’m happy I found my end game keyboard.

[@Wooting]

Our apologies about the plastic bag, everything was suppose to be shipped in a cardboard box. There was an error between the communication to the warehouse. :( If any of the Lekker switches are broken or lost during shipping we'd cover that obviously! Glad you like the 80HE though, and hope you continue to do so! ^ Sander

[@swifted]

I’m in the founders campaign still waiting for mine, no update on my tracking info since Oct.9 and it’s the black alloy 😔

[@StephenMcGregor1986]

Wow.

[@swifted]

@@StephenMcGregor1986 why? lol

[@Wooting]

But you did receive a tracking label already, and it just hasn't updated? ^Sander

[@swifted]

@@Wooting I got the tracking number and it is via USPS. It hasn't updated since Oct.9 all it says is "Arriving late". I messaged in the discord too but no response. And im worried if i open a ticket via support it might take even longer

[@swifted]

On top of that i got an email saying its the poly fil bag shipment, and i been waiting since March which i did not mind at all , its just that if it comes damaged or what not I might end up not having it till 2025 since there is other orders too being processed

[@sunefred]

@Wooting Could you explain why you prefer spray paint + UV coating over E-White? I am not experienced in this field, but I am seeing E-white used for all the "expensive" custom KBs.

[@mikerzisu9508]

That is what kbdfans uses. Good question. Maybe it is an incompatibility issue with the zinc or it won't give them the color they want

[@StephenMcGregor1986]

I asked why no Cerakote like on guns/knives; apparently too expensive. Every time I have a suggestion, shot down with, uggghhh $$$$$, not doing that one. Fine, recall your product, I'm sure that was worth not going with Cerakote.

[@mikerzisu9508]

@@StephenMcGregor1986 they aren't recalling anything though lol

[@sunefred]

@@mikerzisu9508 At 5:22 you can at least see they tried it, so I would be curious why it wasn't acceptable.

[@Woot-Zee]

Why the white zinc case has no zinc in it according to your website? :))

[@Wooting]

That is a little oopsie on our side, thanks for noticing it! We will adjust it. :) ^Sander

[@waldknochen]

I am going to buy the white zinc alloy version anyway but I would have prefered the V1. The feel must be sooo much better. Is there any chance I can order the V1 by now?

[@Wooting]

Unfortunately, the V1 version isn’t available for order at the moment. Production of the zinc alloy case has shifted mainly to the Black & Raw cases, and will remain so until the V2 white case becomes available. ^Sander

[@Aerobrake]

in transparency we trust.

[@mateobbb]

Altough I'm still looking for a new keyboard(considering NuPhy, Keychron), seeing this level of customer transparency and communication I will be able to live with a few small compromises and I'll go with Wooting. Fingers crossed.

[@MimosaSTG]

What's up with the warped zinc cases?

[@out_fur_blood]

I want to order the new Wooting 80HE, but it says is that the Pre-order is expected at the warehouse from October 31st 2024. Then if I click Order Now (I live in Spain) it says that is expected at the Warehouse on Mid-December 2024 (Batch EU-Walvis). I am confuse. What is happening?

[@hippochans]

The expected date of October is the earliest possible out of all of the layout combinations. In this case that's Japanese, black, prebuilt. The other layouts are in higher demand and you'll have to wait longer for them.

[@fredpham4015]

this is why I bought the black zinc case with white keycaps. Feels like the raw and white case was risky to buy with all the updates vids

[@Carter.m.c]

Of course I had to preorder the white 😭, the wait continues lol

[@toldwin5194]

This kind of vidéo why i chose Wooting ! Thanks for transparency and excelence :)

[@ambidexmed]

Im interested in the TWO HE. Are you going to change it?

[@Wooting]

Two HE will remain as is for a while. We do want to make an updated version on it in the future, but there are no ETAs on that as of now. At least it won't come anytime soon. ^Sander

[@zimxh]

My white zinc alloy 80HE has exact same chipped part but in a different corner which is not visible at all and i didnt even know until i checked just right now. I dont think i wanna replace it as its not a big deal to me and i rather not wait for a replacement because i needed a new keyboard asap

[@Wooting]

I'd suggest to reach out to [e-mail] anyway to see if our customer service can still do something for you. :) ^Sander

[@davedave9194]

My white zinc 80 was perfect,even changed the switches twice and still no chips or scratches.

[@VioIetDawn]

Will you have more options for the full keyboard in the future?

[@Wooting]

We’re no longer offering additional options for the Two HE, as it’s less popular compared to our 60HE and 80HE models. We are considering an updated version in the future, but that will take some time. ^Sander

[@Jayk748]

When you guys say a few months before the white color is available again will it be available before the January batch is shipped to the U.S.?

[@Wooting]

We don't have any ETA's on it exactly, as we are still trying things out. ^Sander

[@abdulrahmanalansari1519]

When you will release key caps for the 80 ?

[@Wooting]

We don't have any current plans for keycaps, but we're always open to new suggestions! ^Sander

[@BIackSkillX]

And when are we going to see the raw Zinc on the fully assembled 80HE?

[@Wooting]

That really depends on how the sales are performing compared to the other pre-assembled boards. ^Sander

[@adriankomadowski]

Hey, what about Black 80HE in my case Zinc LEDs when set to RGB 255 look purple / pink thru keycaps? Is that something that can be improved beside decreasing Red to about 200 and making it look blue?

[@Frozoken]

Black plastic, same here

[@jcguo123]

idc ship my white zinc 80he already🤤 chip or not, its gonna be amazing for sure

[@Wooting]

You can go to the hub and choose to ship it out if you'd like! :) ^Sander

[@Vronize]

Dear Wooting, Can you make a %75 low profile HE keyboard?

[@Dienes]

I am very happy with my white case and don't mind being a bit more careful with metal objects. However, I wish there was some kind of protective layer JUST around the USB port at the back. I use the keyboard at two places, so I am pluggin/unplugging it quite often, and I usually do it "blind" as it is on the back of the keyboard. So the port on the back by now looks really messed up from all the scratches of the USB plug 😅 I would even buy some kind of white sticker or something that is cut exactly for that area, that would be cool.

[@Wooting]

Yeah, the USB port can be tricky-I usually plug my cable in blindly too because I want it done quickly, haha. Try using an eraser to remove the marks. We won’t be offering extra stickers, as this issue should be resolved with the upcoming V2. In the meantime, you can use tape or something similar to prevent scratches. ^Sander

[@KaledTV]

Raw Zinc Alloy pre-assembled as replacement for the white? 😏(I want to purchase Raw Zinc pre-assembled and this my excuse lol) I would honestly be down to pay more for a pre-assembled Raw Zinc to make up for the logistics cost of offering more options.

[@Wooting]

Can't offer raw as a replacement, sorry :( ^Sander

[@clairvoyance7424]

when we will see the wooting 60he v2?

[@Wooting]

We have no information on a V2 60HE as of now. ^Sander

[@tarekkkkk735]

Please give us the aluminum case for the 2HE :( The purple one for the 60 looks so sick, but I need my numpad

[@lMarki]

Can i replace my black case for white? T_T I kind of want a white case now

[@Wooting]

You'd have to return/cancel your current order and wait for the V2 to become available on our store. Unfortunately, you can't swap it right now. ^Sander

[@yagamiff548]

I have nothing to say , what a company big W

[@tosti.2817]

i got the 60he recently and it should arrive on monday although maybe the 80 wouldve been better for me idk

[@Wooting]

You can still return it within 30 days if you really want to swap it. ^Sander

[@amazingandinteresting2844]

I have a question. I recently ordered the 60HE+ module, but I’m wondering whether there will be a firmware update for 8000hz polling rate. Also is there much difference between 1000hz and 8000hz polling rate.

[@tommytomato6588]

😂 The sensor of the 60HE has only 1000Hz. This is a Hardware limitation and can not be fixed by a Firmware Update!!!😂😂😂😂😂 By the way the 60HE with 1000Hz is faster than some other Keyboards with 8000Hz. Take a look at the videos from Computex.

[@Krymms]

Polling rate is hardware limited, also really doesn't matter on a keyboard.

[@Wooting]

Comments already kind of said it, but it is hardware limited to get 8K polling. So in order to get the 60HE running on 8K polling we'd need to update the whole PCB and make a second version of the 60HE. ^ Sander

[@reaper117nobody7]

i submitted a request because my NA champion was damaged last week, not a white one, I still have not received correspondence past the initial email after I reported it.

[@Wooting]

Our customer service team is currently experiencing high demand, so response times may take longer. While this is not the level of service we strive for, rest assured that we will address your issue as soon as our team is available. ^Sander

[@wolfsiezfps]

Wish you guys would do something cool and limited with the 60he

[@Wooting]

We have the optimum collab in the works, and should be publicly available this year! :D ^Sander

[@Callsign_Jaeger]

I'm aware this isn't the place for this and you probably have your hands more than full with the 80HE but have you considered a 40% board?

[@Wooting]

The 40% market is too niche for us to do something with currently. Our 60% is getting to a point that a lot of people think it is getting to small already. :P ^Sander

[@Callsign_Jaeger]

@@Wooting fair enough. And here I thought 60% boards would be at least as popular as 75/80%. At any rate, thank you for your response.

[@ethanv310]

Will you guys be making aluminum cases as well or will that only be done by the third party companies?

[@Wooting]

For the current design, we haven't used aluminum because its flow properties make it difficult to fill the small crevices in our design. Zinc alloy performs better in this regard. If we opt for a simpler case design in the future, we might consider using aluminum, though I’m not too familiar with that process. ^Sander

[@hermanweiss8158]

So I received my white zinc order and it has a defect where the top shell and bottom shell does not close fully (slight gap under keyboard at space bar area). Opened a support case but no updates yet, brought this up on the Discord but no one seems to take it seriously or address the isue (Im not the only one with the issue) Didn't return it as well as I don't have any spare keyboard to use and don't want to wait for long to get a replacement plus it doesn't bother me as much . However I believe existing owner of zinc white with defects should have the option to receive the store credits too if they choose not to return it

[@Kokinkun]

Have you tried to open up the case and see if there is something stuck on the hooks where the gaps are? Sounds like the hooks are not making full contact

[@hermanweiss8158]

@@Kokinkun the hooks are making contact when i force 2 pieces together with my finger but it opens up when i let it go

[@Kokinkun]

@@hermanweiss8158 Ah ok, I guess you'll have to wait for support to get back to you. Seems like it's about 2-3 weeks due to the huge backlog of support tickets

[@Wooting]

Hi Herman, Our customer service team is currently dealing with a significant backlog of tickets, which means we need to prioritize certain issues, such as defective keyboards. Items with cosmetic damage that are still functional will be given lower priority, so there may be a slight delay in resolving those cases. Rest assured, we are working on it! While our response time may be slower than usual, the date you submitted your ticket remains valid for any potential returns or warranty claims. In the meantime, I’d like to suggest trying a quick fix. When the keyboard is assembled, try pushing the front lip of the case towards the back, then downwards, and pull it towards you to see if it attaches properly. If that doesn't resolve the issue, please check whether the front of the case is warped inward toward the keycaps. If so, you can unscrew the top case and gently bend the front slightly outward so the hooks can make proper contact. Please let me know how it goes. :) ^Sander

[@brightpvpz]

Wait, so will the V2 be even more expensive? Because the keyboard is already expensive, I want it for my birthday, but if the V2 with good white zinc alloy is more expensive I can’t :(

[@Wooting]

V2 should be the same price as the V1. ^Sander

[@brightpvpz]

@@Wooting thank goodness 😅

[@YuK2003]

Wait... Is the background anywhere in Taiwan or just me tweaking out?

[@JakubixIsHere]

Calder is living in Taiwan how I remember

[@Wooting]

Yes, the background is from Taiwan. Calder lives in Taiwan. :D ^Sander

[@SevensBlade]

Does the white zinc come with shine through key caps?

[@Kokinkun]

All of the pre-built ones do, so any color and whether you pick PCR or Zinc. Their dye-sub key caps are not shine through in case you're going for a different language set.

[@jcorreiauk]

Arghhhhh ship my white one as is I trust you with my eyes closed. And also I am taking it to a trip in late November. Pleaseeee. 🎉

[@IReallyWantThisName]

I would be enjoying my 80HE a lot more if it didn't come warped so that it wobbles on one of the feet. I'm not the only one with the problem there's plenty of people with the same issue on the discord.

[@mikerzisu9508]

Plastic or zinc?

[@TheCoolGamerrx]

@@mikerzisu9508 both plastic and zinc does it

[@IReallyWantThisName]

@@mikerzisu9508 zinc

[@Kokinkun]

Seems like it happens to zinc units on the bottom left corner. I saw someone post a solution where they put a plastic washer on the standoff at the top right corner and it fixed their wobble.

[@mikerzisu9508]

@@Kokinkun so is the case warped? Why is it not flat?

[@notorious_turtle]

I want to change my order to an alloy case but you guys won’t respond to support emails!!!

[@Wooting]

We are currently experiencing a high volume of customer service inquiries, which has necessitated a shift in priorities. As a result, we are focusing on addressing the most urgent tickets first. ^Sander

[@Kready44]

I actually really like the color of the UV coating

[@Wooting]

Only downside, is that it doesn't match the color of our keycaps. Which can look odd especially on our pre-assembled keyboards. If you use aftermarket keycaps, this might not be the biggest issue. But yeah, majority keeps it stock. ^Sander

[@TheEzeJC]

Any suggestions to fix the rattling spacebar?

[@richy3116]

Lubricate the stems but it’s a different process than switches. There are some really good vids and also maybe look at screw in stabs they are just slightly more reliable

[@StephenMcGregor1986]

Stabs and lube

[@Wooting]

Applying some lube to the stabilizer housing might help. The easiest method is to use a Krytox 205G0 lube syringe, available on Amazon or similar retailers. We've also informed our factory to add a bit more lube to the stabilizers for future customers. ^Sander

[@SaucyNum3]

WOW!!! OMG!!!! This is in Taiwan!!! Why is the scene in Taiwan??!!!! Coooooool 看到地上的慢跟車牌就確定了

[@Wooting]

Calder lives in Taiwan. We used to record outdoors, but he got really busy with various commitments and couldn’t make time for it. Fortunately, he recently had a little free time again, so he was able to record outside this time. :D ^Sander

[@murderbymodem]

While I do enjoy the white aesthetic, spray paint doesn't seem very high quality. Maybe just offer a white plastic case instead? Or possibly try a different white finish for the Zinc case (duracoat/cerakote?)

[@coyotex850]

a drawback of diecasting is you cant use anodizing like you see on most cnc'ed machined cases and as for cerakote thats just too expensive for a mass produced item aimed at a general audience

[@StephenMcGregor1986]

​@@coyotex850 what? tonnes of mass produced stuff uses Cerakote

[@clarkettinger6958]

@@coyotex850 then what about powder coating?

[@nexington]

follow up to my last comment: when u make a v2 version, will u be able to buy the new case individually, and would it include revisions to the module itself or just the case? or is this all confidential info pffft

[@Wooting]

The new V2 case will be available for purchase both individually and pre-assembled. It effectively replaces the V1 and will be released for public sale again soon. ^Sander

[@nexington]

@@Wooting thank you very much for the reply !!

[@Pendif]

i ordered near the end of the first pre-orded patch

[@suleymanpoyraz2641]

As Wooting, you need to enter the Turkish market. Please, I would be happy if you do this quickly. And in terms of software, I would like to have a Turkish software option. I ordered the keyboard with full keys, I think it will reach me after October 26th.

[@Wooting]

The Turkish market is challenging to access because of the high import duties and taxes. We're exploring partnerships with local retailers to ensure we can offer our keyboards effectively. ^ Sander

[@jameskillbot2867]

Powder coating. Or varnish.

[@Wooting]

Powder coating wasn't feasible, as it didn't properly deal with all the small corners. Not sure if we looked at varnish, but I will definitely let the team know about it. :) ^Sander

[@BrockwayLife]

i have a white zinc alloy case but dont have the make a choice button unfortunately...

[@mikerzisu9508]

I got my email today. I bet you will get yours soon

[@Wooting]

It doesn't show the button like it does on my explanation in the end of this video? Any order containing a white zinc product should have it there. I will ask the team what might be up with this. ^Sander

[@Wooting]

What is your order number?

[@BrockwayLife]

@@Wooting yup i can make a screenshot if you like. But i had another unrelated issue with the keyboard and contacted support, never got a response either.

[@BrockwayLife]

​@@Wooting After checking in, i contacted support on October 8, still no response. Is that normal ? Also is that normal that beyboard just randomly disconnect and get stuck sending the last key pressed ? Also still no button in the order page.

[@OblivionDust2719]

Is it possible to have raw zinc alloy? Or do I have to sandblasting it myself 😂

[@Krymms]

They sell the raw zinc, though only through the module and not pre-assembled.

[@rydmerlin]

Where was this video shot? Architecture reminds me of Abbottabad and Bin Ladens compound.

[@Wooting]

This is in Taiwan, Calder lives there. :) ^Sander

[@StG2k]

My 80he has been significantly delayed….

[@SelarZ]

Thats makes me want to invest more money actually knowing it will be supporting you guys for the future improvements i will defintly make tiktok video on you guys as an apex pro player this keyboard touched my soul i will save money to buy the 80he v1, i wish i had the money to buy it right now ❤