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Employers who fail to pay their hired staff for their work through VirtualStaff are violating our platform's rules. Before reaching out to our support team, consider the following steps:
Talk to your employer. Try to sort out any misunderstandings directly with them before making a complaint.
If communication doesn't resolve the issue and you're still unpaid, follow these steps:
a. Contact our support team: Write an email explaining the work you've done.
b. Give evidence: Attach screenshots of your chats with the employer, your work hours logged in VirtualStaff, and the job offer you accepted.
c. Send the email: Address it to support@virtualstaff.ph.
d. Wait for a response: Please give our team 1-2 days to investigate and reply.
These steps help ensure you're fairly compensated for your work on our platform.
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