What is Business Relationship Management?

Many of us are familiar with the "traditional" BRM role, but very few understand the true meaning of business partnering / relationship management as a Capability.
Business relationship management recognises that IT, HR and Finance are not support functions for business, but are in fact a critical component.
BRM encourages a strategic partnering model where all functions are focused on business goals with a shared responsibility to deliver business value. BRM drives convergence of these key functions, breaking down silos and flattening hierarchies.
Here, Gary Hardy explains why BRM is a business capability first, and a role second.
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