What is CRM and How Does it Work? | Salesforce

What is CRM (Customer Relationship Management) and how does CRM work? Watch this video to see how CRM helps you keep track of everything about your customers and your potential customers so you can build great relationships with them. A CRM system centralizes all your important customer and company data in one place, so your marketing, sales, commerce, service, and IT teams have the right information to deliver the easy, connected experiences customers expect. CRM helps businesses unite everyone with one shared goal: keep your customers happy.
Now that you know what CRM is, learn how Salesforce Customer 360, the world’s #1 CRM platform, helps you unite your teams around your customer: sfdc.co/JAsr9 #Salesforce #CRM #Customer360
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About Salesforce:
Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments - including marketing, sales, commerce, and service - a single, shared view of every customer.

[@Jaffar4]

this video scared me to my core, the amount of manipulation we are subject to, insane

[@brotto001]

hello, little brother. Remember Big bro is watchign you

[@DeezNuts-vx1kd]

explain? i’m listening

[@goldslinger]

Yep!

[@yashikajindal3758]

yeah I felt that too

[@xtaf82]

Same, it's almost satirical.

[@TheDataMediator]

A simple, clear and brief intro to CRMs. I used Salesforce a few years ago at a non-profit. It's one of the more complex but full-featured CRMs on the market that can be tailored to any organization's needs.

[@Gosudarski]

That's quite unsettling : "Every department in our company is monitoring and surveilling Celeste" all in an effort to sell as much as possible. And to add to that, Celeste's data is stored in the databases of 100 other companies as well. Poor Celeste in this consumerism-dominated corporate world;)

[@Maddog494]

🤑

[@JUSLYKHONEY911]

Powerful video. I love the clear and direct explanation of what the system is capable of.

[@jcy089]

Love the Black Mirror vibe, the ad director must also be a fan 😂

[@kazuyawins3133]

Just what Ive always wanted! A group of strangers watching me all day!

[@chelchel6165]

That's creepy 😵

[@VictorZimbardi]

it’s the world of commercialization and consumerism! gotta love it

[@ashwoodtreecare]

It happens in every aspect of your life, especially online. You are the product.

[@abdulazizmohammed7715]

Not anymore. It's now a group of robots watching us all day (:

[@user-yv3ky8ow9m]

@@chelchel6165 Plmmnb

[@babispatatoukos3224]

From business right to spam, amazing!

[@gamebred6995]

That's corporate for you

[@user-vr3th9so5q]

I don't understand?😅

[@marekszczesny2124]

Spy technology

[@meme_Overflow]

😂

[@AMAli-ct5df]

You said it😂

[@archivus-w7z]

lmao

[@xtraphilip]

I thought so too 😂😂😂

[@gamebred6995]

😂

[@navidmarketing9624]

I never thought an Ad could be so good and relatable!

[@user-xt2zr1ls9x]

It all seems so fun, convenient and harmless. But it gives me the creeps. It's subtle behavioral control to the next level a la Matrix.

[@christinawatkinsyoutube]

5 minutes ago I didn't know was CRM was and now I know, and I was entertained! this is great

[@chummagovind492]

3

[@masterwayne9790]

Thanks for simple explanation with avenger level budget.

[@user-rc8cz7im1t]

great explanation , after watching it twice i understood

[@dirarh]

Finally I can watch a short video and understand the power of Salesforce.

[@dr.sadiquan.jafarey2456]

Aa!

[@bouchraatil.]

٠لعبة

[@danielahermosillo8991]

Give the team who made this video a raise! amazingly well explained

[@m.r.official_youtube]

Kk

[@dharmveersingh9134]

Q. Ya fa

[@yang-liu]

This video is straight to the point, informative, and entertaining. Thank you!

[@sdlfjlsdirnsfsi232qrlfn]

Wait, you mean a customer is getting surveilled the moment he/she searched for a product which a business offers, wow I will have nightmares now on this on how I got manipulated to buy stuff online/offline.

[@jezuconz7299]

Yes, that's common sense, the first moment you've searched for a product on Google, they know. Marketing agencies know. Immediately. That's how the internet works nowadays

[@odysseynoone3831]

The video is unbelievably good. And the tool is really great and powerful for businesses.

[@skmaidul4589]

You too ito

[@rajkumarkoli6542]

Mi

[@AmitKumar-jg4is]

@@skmaidul4589 e

[@wenjabrashtar]

why is everyone so happy here

[@nocturnal7345]

Insane video quality.

[@pencilmeesai]

able to understand easily !!!

[@uygygog]

This is unsettling and the forced positive vibe makes is even creepier

[@quynhpham898]

this video is short yet informative, plus the actors are just on point!!

[@mdronissheak3913]

No

[@claymcdee645]

Great video! I'd like to use this video to explain to my class what a CRM is.

[@salesforce]

Glad it was helpful!

[@dorramelliti2369]

Bkkkkjl ppm ppp oui je Mme la» je mo0pmm

[@dorramelliti2369]

Jkllkjjlkkjkkuuu mmyymymymmljhbb. ..,.

[@aurengzebiqbal]

⁴(5urhrrirhrrurrrtorirotjirrkjrrkkffkjdjdfjfj

[@Decembertok]

This is greatest ad I’ve seen !

[@JetSoftProHQ]

Salesforce CRM is a highly convenient solution, especially when custom software isn't necessary for specific business processes. We often recommend our customers to explore Salesforce for their CRM needs. However, we also believe in the power of automation and offer our own comprehensive solution to streamline and optimize business processes. In fact, we have included Salesforce in our selection of the best available CRM systems on the market. It's all about finding the right fit for each unique business requirement.

[@AlyssaMonetMason]

Cool

[@sushilrajvenkatramanraminw1365]

Great video, That's another way to explain about excel sheets. 😜😅

[@Larry21924]

I'm profoundly inspired by this material. The book I delved into on these topics was remarkably transformative. "The Art of Meaningful Relationships in the 21st Century" by Leo Flint

[@cheszly]

Basically this is the algorithm when you click something right

[@technodaisy]

Thank you for this informative, and entertaining video.

[@toufikbenkouar1694]

L'

[@toufikbenkouar1694]

L'

[@sabitraghimire8091]

..

[@chhf8471]

@@toufikbenkouar1694 qqq QQ 😂àààl LLB

[@mayankvora8116]

What an amazing video with great story telling way

[@batangpulubi7870]

So carol knows what i search on the internet?

[@victortabuncic9042]

Segmentation (by title, industry, product , location etc) ; Outreach (mass emails, sales cadences, marketing campaigns etc.) ; Sales pipeline management & prediction (e.g. in the beginning of the year you can predict with 90% accuracy your total bookings for the end of year based on historical won deals data) ; Business Process Automatization (e.g. send a quote out to the customer in 5-10 clicks etc.) ; 360 degree view of all historical interactions thus a more efficient communication (e.g. making sure the customer is never "chased" by 2 different employees) ; Sales employees leaving, information remaining. And many many more :)

[@riyanali7534]

P

[@niggamany]

BOSS MAN THANKS

[@mohanm5238]

N.

[@jimmyallouti]

C tu n'y tu y

[@bandhukumar3392]

P

[@margaretfrankiewicz5754]

I was looking this up for job information, and i can say im completely underwhelmed. This is way worse than suggestive selling and willl break your savings. If i say Christmas sweater, i certainly DO NOT need AI shopping, choosing the perfect sweater for me, i still want to find it myself.

[@timlikadivana621]

Super bai

[@elvinzuniga5922]

thank you, nice explanation of CRM

[@mulukenkefale4089]

Wow! Amazing video!

[@aurengzebiqbal]

4jrirrjririri

[@MyNomDePlume]

Amazing isn't it? The fake reviews?

[@1m_creation184]

love it! ♥

[@Vaishhhu._]

Great Video!!!

[@aiyedundeborah7560]

well explanatory.......

[@emmanueloluga9770]

1:35 Everybody knows about Celeste,................ EXCEPT Celeste!!!!

[@lindsaycooke361]

scary!!

[@tyletts4256]

Good to know

[@snowin5797]

Really good video

[@kas8887]

Thank you for such a good video

[@ndeipishamwari]

Good Narrator

[@winter_2003]

Wow amazing video

[@winter_2003]

Permission to save this for my presentation purposes

[@varietiestypeofvideo9573]

So great video 🥰

[@Nikolay_Grigoryev]

1:35 is there a part that teaches Celeste to ride faster?

[@user-uz1gx2dc3p]

🤩I love it anyway.

[@anodius-com]

Great CRM video pitch!

[@MyraSharad]

Done

[@lindsaycooke361]

do debit card companies have reports like this, i wanna see where all my money is going every month without having to calculate it myself. i need a graph!!

[@CANONEVENT_-_]

Is this the most interesting person in the world?

[@kaushalyamadhubhashini8661]

Good job 👍❤

[@james77011]

This is some scary technology if it get hacked

[@fromtheprisontothepalace7985]

Do you need to be a license real estate agent to acquire CRM

[@SF_Native]

Excellent video. Thanks!

[@chandrakantashekhawat9607]

🎉

[@MyNomDePlume]

I LOVE the fake reviews and comments.

[@TJ-po9ol]

Shake down on Celeste

[@-MAI-1977]

good

[@muditbhagwani4034]

not gonna lie this kinda felt like stalking

[@juzzie]

Great video !!

[@salesforce]

Glad you enjoyed it.

[@staciedouglass5750]

0:47

[@okayman2057]

I thought this was going too be a boring video, but it was actually engaging.

[@MalikAwan-pd6ux]

Thanks L0011

[@claudiacorral4559]

CRM is like someone stocking you???

[@msmdare]

Stalking, nope just AI getting your info. Just like You Tube, uh and Facebook, Instagram your supermarket app, need I continue?

[@lindsaycooke361]

yes

[@davidcastanedaYFE]

What a great video, just wow!

[@ulyssescpt]

Salesforce just sounds like a new hyped way of force marketing into people's lives. All these execs on these videos are trying to act like Steve Jobs from Apple. Salesforce acts more like a cult. If you go to one of these Dreamforce, don't drink the cool aid.

[@d33zknots88]

Why does this video feel like an ad.

[@roycon1041]

Thanks for sharing this informative video! 🙂

[@neutron7745]

Arigato

[@rodjoseph5424]

This was done well!

[@Geay-ej4jv]

What happened when your data and privacy have been leak and data was compromised by CRM ?

[@mirunacraciun1591]

Is this Niecy Nash's voice?

[@AniruddhaKale-ys2bq]

Is this able spam in dreams too ? 😂😂

[@user-di1qf5rh8p]

👍

[@mariaborakhava7554]

Happy to be your partner!

[@stevenfortney2752]

CRM!

[@miccheck1516]

This is the most annoying ad I’ve ever seen on KZbin.

[@futurecoachingclassesamdan2399]

0

[@vishunathan6342]

B

[@srmanimation1089]

Make me ceo of your company 😜

[@maysam5451]

thank you 😊👌🇩🇿

[@narutonerdy]

stalking technology

[@clemont-ib6pl]

I know you misclicked

[@wolfhawk1999]

Definitely looks like a good tool and I'm sure it's very useful, but man this kinda creeps me out haha

[@ProstoyRu]

CRM-система «Простой бизнес» поможет вывести управление взаимоотношениями с клиентами и процессом продаж ваших товаров или услуг на новый уровень.

[@josephanthony1655]

So what is CRM ?

[@parsonage123456789]

the civil republic military

[@rohits2233]

Creepy

[@seekingtruthnotfindingany7301]

Thats scary and intrusive.

[@suchanakhatri203]

S9

[@quebuena111]

So it’s a way to harass people

[@ToolSearcher]

CRM, powered by Salesforce, is a game-changer! It revolutionizes how businesses manage customer relationships. From organizing data to tracking interactions and gaining valuable insights, it's a must-have tool. Enhance your sales, marketing, and customer service efforts with the power of CRM.

[@tapiaboyz8014]

Sounds like a headache.

[@sanapdnyaneshwar7655]

BB

[@asiyaasiyaajaz264]

P0

[@bukyaanjienayak5683]

Mp, l look p po po prakash karat op

[@TECHNOFUT34]

হাগু।

[@lindsaycooke361]

terrifying

[@Liusila]

Spam spam now to send you more spammy spam