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In This video you will learn about Inbound Email Actions in ServiceNow.
ServiceNow has a great feature in which if you send an email to ServiceNow instance email address, then it can perform some action in the system like creating and updating records. In this session we will learn about Inbound Actions and how it practically works in ServiceNow instance.
You will learn :
What is Inbound Action in ServiceNow
How incoming email gets processed in ServiceNow
How Incident is created via email in ServiceNow
Inbound Email Actions email object and variables
How to perform scripting in Inbound Action
How to update assignment group with inbound action.
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