What is ServiceNow?

Michael Lombardo, CEO of GlideFast Consulting, explains what ServiceNow is. This video will help you understand the ServiceNow platform and what can be done with it.
www.glidefast.com
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ServiceNow is a task management platform in the cloud with capabilities to be customized, configured, developed, and expanded into much more. The platform has a framework and tools for you to build applications in to support any process - IT, HR, Customer Service, Legal, Finance, and more. Learn more: www.servicenow.com/.
ServiceNow for Beginners
ServiceNow Walkthrough
Timestamps:
0:00 Introduction to Michael Lombardo
2:03 What is a ticket?
3:16 The difference between an incident and a request
4:28 Why track this information and process?
8:42 What is ServiceNow?
14:19 Why are so many companies using ServiceNow?
15:52 Integrating multiple departments into ServiceNow
19:08 What can you do to learn more about ServiceNow?
___________________________________________________________________
GlideFast Consulting is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews.
Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience.
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[@BenjaminGrec]

Very great presentation from Micheal. Absolutely tragic to hear of his passing. I'm glad to still be able to learn from him beyond all of that though. Cheers everyone.

[@lseroy9706]

Excellent! I am tangentially part of a large organization that uses ServiceNow. I only looked it up because I have a ServiceNow email in my spam folder and was looking to see if it was indeed spam or if I should consider it. This review did not touch that topic, but clarified for me some of my dealings with the organization when I had to update name and email etcetera in their system over three different departments. Very helpful, also, in triggering thoughts of how I could/should be evaluating and documenting processes in my own work. This is getting bookmarked to refer to for reinforcement of those thoughts. Thank you! Your “simplicity” has served its purpose (or at least a good purpose). 😊

[@corybox1]

Michael, great overview of SN especially for a rookie like me. As a new employee in the SN space and with only 9 days of SN experience, this video really helped "turn on the light" for the first time for me. Everyone who is a SN expert needs to learn the art of explaining the platform in a blue collar way as you did here in this video.

[@rampshotsnewyork2189]

Mike Lombardo - Great video to understand the basics of ServiceNow. Thank you for putting it together and sharing it with the world ! Very useful for starters like me! Much appreciated. 👏👏👏

[@Atameow]

@8:40 is where it really begins, the rest is comparing hand written notes and email to dedicated ticketing applications.

[@soumyapragallapati2792]

For a non technical background person like me it is so easy to understand. Thankyou so much for such a clear explanation

[@djuanmoss7890]

Did the ServiceNOW Fundamentals course. This provides a better description of ServiceNOW than ServiceNOW does. Thanks.

[@GlideFastConsulting]

Hi Dijuan. Thanks for your kind feedback. Here at GlideFast we offer a variety of different training courses. Please find them here: www.glidefast.com/training

[@MichaelLombardoGlide]

Thanks !

[@nofalsegod4]

I am brand new to this platform. So I am definitely happy that I came across this video. Great job!

[@sarahbougara9973]

Very clear explanation, thank you for taking the time to make this video!

[@GlideFastConsulting]

Hi Sarah. We are happy to help. Thanks for visiting our channel!

[@gauravtiwari8609]

Thank you for putting it in so simple & effective overview 👍 Very good explanation 👌

[@ohadkushner9348]

Well done, Mike. Excellent overview. Highly recommended

[@GlideFastConsulting]

Thank you for your feedback, Ohad!

[@maverick173]

Doing training for along time. This was very well done. Thank you.

[@GlideFastConsulting]

Thanks for your great feedback, Jeff!

[@oldmother123]

Great explanation for the layman, thank you Michael

[@solohere5608]

Wow, Micheal is a Year-Up Alumni! Salute. I graduated class 12 in Year-Up Bay Area. Thanks for the tutorial!

[@MyPrimo123]

Nice info, keep uploading, we appreciate your knowledge and time.

[@GlideFastConsulting]

Thanks for your feedback. More videos to come!

[@jeffwadden863]

Just starting my career IT utilizing ServiceNow. Ty for your effort :)

[@tacosdecamaron]

Thank you for the introduction to Servicenow

[@raffaellaix1311]

Excellent storytelling. Clear. Thank you.

[@GlideFastConsulting]

We are glad you enjoyed it. Thanks for the feedback, Raffaella!

[@ChirantanMandal]

Nice overview with clear examples and connected flow of thought. It would have been helpful to have 3 more things : 1) shortcomings 2) competitors 3) freeware alternatives for SME

[@woody_321]

Excellent video. Very clear explanation.

[@GlideFastConsulting]

Glad it was helpful. Thanks for your feedback!

[@harshachowdary1675]

Awesome Content.. please come up with more videos detailing ServiceNow

[@GlideFastConsulting]

More to come!

[@andrewjohnson9151]

Awesome high level intro!

[@GlideFastConsulting]

We are always looking to take our content to the next level. Thanks for your feedback, Andrew!

[@vishaljacob2812]

Excellent breakdown of ServiceNow, thank you for this tutorial Michael

[@laneebradley5592]

Awesome breakdown! I start my ServiceNow training in a few weeks and I wanted to get ahead of the game. Thank you!

[@eCodEyTube]

The video starts at 8:40

[@ashleymorgan5671]

I went to YearUp as well!! 2018 graduate 😃

[@itsdanielwilliams]

really helpful overview, so easy to follow along.

[@eleonorlopez9612]

Hi can you recommend companies that offer this kind of services?

[@piyushbhatia2324]

Loved It! Thanks

[@GlideFastConsulting]

Thanks for watching. Be sure to subscribe for more weekly content!

[@priyankdalal2324]

thanks, this helped me to understand about ServiceNow.

[@lucyje1368]

Thank you so much for doing this.

[@lotannaagu2693]

At 16:05, you mentioned before ServiceNow, each business unit e.g. IT, HR, Legal, etc had their processes housed in a different application. Is this an oversimplification? Am I right in thinking Salesforce, for example, has business processes for different business units e.g. customer service, IT, HR. In summary 1. Does ServiceNow provide anything that another platform like Salesforce does not provide? 2. Doesn't provide business processes for different business units Great video btw.. very helpful!

[@MichaelLombardoGlide]

IMO: Sales force is built on older technology originally built to only support one process (sales) thus making application development more difficult. I also believe it wasn’t created to be a true platform which allows for multiple applications built on top of it. All of that completely opposite for ServiceNow.

[@NinjaPrimeProductions]

Hi Michael, do you have an opinon about the other rival software out there too?

[@brianccornell9734]

I appreciate the video

[@assamjaved1444]

Exellent video for beginner

[@snehalgholap5261]

Thank You Mike

[@trombone7]

What is ServiceNow ? A strange elaborate beast so faceted and involuted no one on youtube can summarize it in less than 20 minutes. Dude below in comments has been on a serviceNow team for 9 days and needed this video to make sense of it. Yowza.

[@MichaelLombardoGlide]

It can also be described in one sentence if you’d like. “A workflow platform which has multiple applications out of the box and the ability to build and roll out additional applications quickly”

[@ashikpathan7794]

Great, I would like to learn more about Service now.

[@tehczavier]

If you interested in learning more about ServiceNow, then check out this free certification opportunity: kzbin.info/www/bejne/qIGunqikrLZ7e8k

[@joeyjoi8r]

Very broad overview of ServiceNow.

[@terrencejones3653]

Really informative thank you

[@nkreseknowledge2241]

Hello, how can I become SN certified?

[@thehospitalguy1657]

How is Service Now applicable to a Facilities Department? I need to track equipment that was worked on. I need to track departments that work was completed in.

[@user-os9zk6bj3w]

Silly question but could you go into the cyber security field with your experience and expertise?

[@TheNortonio]

So is there reporting within Servicenow? I thought it was mostly just workflow.

[@MichaelLombardoGlide]

Yes there is

[@ITsupportian]

Can you tell me the value of Service Now vs Microsoft power apps?

[@MaksymKa8]

What is the main concern(s) of using ServiceNow rather than SalesForce?

[@MichaelLombardoGlide]

IMO: Sales force is built on older technology originally built to only support one process (sales) thus making application development more difficult. I also believe it wasn’t created to be a true platform which allows for multiple applications built on top of it. All of that completely opposite for ServiceNow.

[@JB_thebig3]

Man I love this video

[@MichaelLombardoGlide]

Thanks!

[@adisackadisa6116]

Do you provide ServiceNow training for Individuals?

[@MichaelLombardoGlide]

GlideFast does yes

[@JB_thebig3]

Is this something that a whole City judicial system, legal, economic tracking etc. could utilize for a more seamless infrastructure?

[@GlideFastConsulting]

Yes. And some already do

[@kayodeakamo5212]

Great presentation. Do you know of any training program for ServiceNow Developer/Administrator?

[@GlideFastConsulting]

Hi Kayode. GlideFast provides customized training services to individuals and customers so you and your team can become expert users of the NOW Platform. View our courses here: www.glidefast.com/training

[@dougmatson1594]

No, First started now

[@dougmatson1594]

What happened to pen & paper !

[@dougmatson1594]

It seems to me you have this

[@NetiNeti25920]

Going forward do you think ServiceNow will be bigger than Salesforce? Salesforce built for sales, grew into a cloud ERP Servicenow built for IT, grew into cloud ERP

[@MichaelLombardoGlide]

Yes I do believe it will due to the fact that it is a true business workflow platform and the ease and speed of application development.

[@JB_thebig3]

A con would be compatibility amongst devices.

[@MichaelLombardoGlide]

If you mean mobile, I could agree. They are compatible and have apps, but it’s been a bit clunky over the years. It is improving

[@jhonyjonathan]

Really good content! Does anyone more thinks that his voice remember Trump voice? ...

[@GlideFastConsulting]

🤣

[@edgartorres9969]

I believe the conclusion is HBAR .

[@lllllllllIIIIIIIIIIl]

"INNVOATION"