WHAT IS THE BEST DEVICE FOR BUYING TICKETS ON TICKETMASTER - PHONE OR COMPUTER?

What is the best device to use when you want to buy tickets on Ticketmaster - your phone or your computer? I do a deep dive into the pros and cons of each option and in the end there is a very clear winner. Ticketmaster has been working on improving their user interface on both devices for a long time, and they have finally found a winner with the creation of the list and map views.
Using these views, they provide a customized way of searching for tickets that appeals to different users. Some prefer being able to select the exact seats in the entire building with the click of a button, while others prefer to have options presented to them in a list, basically having their seats curated to their own unique preferences. There is no wrong way of searching for tickets as each situation is specific and unique to you. Learn all about what works for you here with this great Ticketmaster tip and explanation!
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[@MaleeTS4]

I forgot that this wasn’t a BTS concert ticket guide because all the comments were about BTS 😂

[@thumbsuprun]

😂😂 seems BTS just took it over lol. But hopefully you still learned something! 🤞🏽🎟

[@MaleeTS4]

thumbsuprun ikr! I really love your videos because they’re so helpful! I’m also looking for bts concert tickets and preparing myself for the presale 😅😂

[@thumbsuprun]

Aha well hopefully you’re ready for the big day! I’m sure people will be extra stressed after finding out if they get Verified or not

[@cabun57]

Thank you.. I’m so ready for BTS tickets

[@thumbsuprun]

You’re gonna do great!

[@thelove4prince1]

same

[@fairoadiary]

Katty Starkey LMAO GIRL SAME

[@Akita721]

Yessss lolll we got this!! 💜

[@shoegal623]

Thank you very much for this! I'm sure you've gotten a ton of BTS ARMY coming at you fast lol, the fan presale is this Wed. We really appreciate the timing on this vid!

[@thumbsuprun]

Haha was put out earlier than I had planned but I knew there was demand for it 😄🎟🙌🏽

[@rmsgirl3180]

Your videos has really helped me with a lot of questions and concerns I’ve had. I really want BTS tickets. Lol

[@thumbsuprun]

Well hopefully you can use your knowledge and get them! 🤞🏽🎟😄

[@hseuphoria8922]

did u get them lol

[@rmsgirl3180]

@@hseuphoria8922 I did. Gold Soundcheck tickets too. Four rows in front the center stage. Then COVID happened 🥲

[@lexieez]

@@rmsgirl3180 hey trying to get txt tickets rn :// any tips for a nervous Ticketmaster rookie lol

[@thumbsuprun]

Just need to stay patient and get all your friends trying to get good queue spots as well 😁

[@mjuaz73]

Honestly, cannot say enough about this channel and how USEFUL IT REALLY IS!! TY AGAIN

[@thumbsuprun]

Always welcome. Now make me proud and get some amazing seats!

[@ceisenstein]

I used the side bar on the mobile app on my phone for the first time and was able to get 4 tickets to see TWICE in the first row, first section. I always had problems trying to pick individual seats on my laptop. I'd select them and then it would tell me someone else bought them (like you mentioned). Plus, the mobile app supposedly gets you into the queue much faster - and I believe that is correct!

[@roeredd11]

hi what do you mean by "side bar" I dont see a sidebar on the mobile app

[@ceisenstein]

@@roeredd11 There is now an option to switch from seat view to the list view and you can scroll down. I believe they changed it from the last time I used it.

[@ally6909]

who else is back watching this king after PTD On Stage LA was announced ✊😩

[@3ves]

really helpful! im very glad that i found your channel because it is helping me with getting bts tickets!

[@thumbsuprun]

Hope you get amazing seats!!

[@trishale97]

this video was perfect timing! i’m really nervous since this is the first time i’m buying tickets, thank you so much :)

[@thumbsuprun]

Good luck!

[@crystaljones9700]

I just wanted to say thank you so much! Thanks to watching your videos I got Silver Soundcheck tickets to BTS! I thought it would be impossible but your tips and pointers made it happen! Thank you, thank you, thank you! Subscribed after I watched the second video!

[@thumbsuprun]

Very glad to hear it! I’m always happy to help people get the tickets they’re looking for at the price they want 😄🎟 Hope to see you around more as I post more videos!

[@tsuyunii]

tysm for your videos!!! they're the most informative and straightforward ones I've seen so far to help me out with BTS tickets :)

[@thumbsuprun]

Anything to help out!

[@alohacats]

As soon as I got my tickets, I came here to say HUGE THANKS TO YOU!!!! I used my phone to get tickets, as you said, I did A LOT of practice how to get used to this app. For me, using phone was way better than computer. I got tickets in Santa Clara AND Dallas!! MY VERY FIRST CONCERT OF BTS AND I'M GONNA GO BOTH CONCERT!!! This is crazy... I've never forget about this experience ever.. Without your tips, I would've never got the tickets like this smoothly. Thank you so much again!!!!

[@thumbsuprun]

Amazing!!! This is what it’s all about. Super glad to hear about your successes! Toooo good! Thank you again for the kind words. If anyone ever asks how you were able to get your seats, be sure to send them my way so they too can be as awesome as you! ☺️🙌🏽

[@alohacats]

@@thumbsuprun I will! Definitely!! ❤

[@alohacats]

@@thumbsuprun I have one more question. I got 2 events tickets and I might need to cancel one of the concert... Can I get refund or resell this presales tickets?

[@thumbsuprun]

No refunds since all sales are final. You can resell the tickets yourself through other forums and Facebook groups, or can list them on Stubhub (assuming they are not willcall tickets). Let me know which option you want to go down and I’ll help you out

[@alohacats]

@@thumbsuprun I'm thinking to sell through Ticketmaster for same price what I purchased. But since it happened yesterday, I don't think I can transfer nor sell at this point. Maybe too soon? Because I see the buttons but I can't click them..

[@mjuaz73]

@thumbsuprun just wanted to once again say BIG THANKS to you and all your valuable tips. Got tickets for both shows in Texas: and 1 was FLOOR WITH SOUNDCHECK!!!! Now, i can breathe again

[@thumbsuprun]

Woooo!!! That’s awesome! Super glad it worked out 😄🎟 I love the feeling of being able to get the exact tickets I want, and I’m glad you got to experience that too. Anytime you need help with tickets, you know who to call 😎🤞🏽

[@nowloading...267]

Thank you so much!! Your videos actually help me get two tickets at decent seats to the BTS Concert!! The whole map scenario was a DISASTER and the side bar was so much easier to navigate :)

[@thumbsuprun]

Mmm yeah the map can be reallllly tough once there’s too many people moving through. Glad to hear you were able to get the seats you wanted! Always happy to help 😄🎟 be sure to send anyone with ticket questions my way 😏😂 enjoy the concert!

[@AR-fs4zz]

So if you pick tickets from the sidebar menu, the tickets are automatically next to each other, right?

[@thumbsuprun]

Correct! The only options that appear will be ones that match your criteria. If yo search for 2 tickets, it’ll only give you options where there are 2 tickets together

[@cecilet.6462]

I subscribed yesterday... and have been watching a bunch of your videos, sometimes more than once. First of all, I like your style, you're funny, interesting and entertaining. And... thanks to you... I got a soundcheck package for BTS!!!! THANKS!! I've been sending your videos to other Armys trying to get tickets

[@thumbsuprun]

Well thank you for the kind words! Definitely much more excited to hear you actually got the tickets you wanted!! Always glad to help. And also very appreciative for you spreading the message out 😄 just want to give everyone the same chance to get the tickets they want ☺️🎟

[@margaretcarter1767]

Thank you for helping me score tickets. I got floor with soundcheck because of your advice.

[@thumbsuprun]

Love to hear those kind of results! Amazing amazing amazing!

[@noniuba2189]

I like to manually pick my seats on the map. The sidebar is confusing, and it never has the seats I want. I like to visually see the seats I’m going to get! I never had luck with my laptop. My iPad has always pulled through for me. I got barricade tickets for BTS by the extending stage for Day 1 at Soldier Field for the Speak Yourself tour using my iPad. However, my iPad had been kind of wonky and getting old since then, so I’m thinking about using my phone this time.

[@thumbsuprun]

I like it! It really does come down to comfort and what you’re used to using. Whatever gives you the most confidence is what you should end up using 😄🤞🏽🎟

[@hhaarryy3689]

Did you use the Ticketmaster app or Ticketmaster’s website on your iPad?

[@BubbzyLicious]

Truly a blessing coming across your videos, can’t thank you enough for the clarity! I’m going into this weeks presale for BTS tickets with more confidence than last week. Definitely going with my phone, LETS GET THIS!

[@thumbsuprun]

I’m just here to help you!! Good luck this week 😁🤞🏽😁🤞🏽

[@dinaarmymom9145]

Same! I needed a refresher lol. I am going to use my phone this time. I have been practicing and I think I like better than the computer. I have used the computer a few times now.

[@sc33h3o3]

@@thumbsuprun hi again, different video :). So I can't create two accounts even if I have two different cell#s, different credit cards, different email accounts,...... If the credit cards have the same billing address :( ??

[@thumbsuprun]

Well you can create two accounts even with the same billing address, just make a minor edit to it. Instead of Drive write DR or things like that if all else is the same. It may work it may not, worst case is you can buy 4 tickets and not 8, so give it a shot!

[@dinaarmymom9145]

@@thumbsuprun last minute question can you purchase 2 sets of 2 seat tickets in the same purchase? Or do you have to buy two finish the purchase and go by the other two? That's my burning question I'm up for BTS tickets tonight. 😊

[@michellec3773]

This definitely answered one of the biggest questions I’ve been having these days😂

[@thumbsuprun]

I could read your mind 👀😂🎟

[@michellec3773]

thumbsuprun 😂😂

[@calliopeepic3224]

Thank you so much for your videos. Very informative and straight-forward. I even subscribed!

[@thumbsuprun]

Hopefully you found the info valuable 😄🤞🏽🎟 always happy to welcome a new subscriber!

[@reneehill79]

Thank you so much for creating your channel - so helpful!!

[@thumbsuprun]

Just want to make sure you get the best tickets every time! Doing it all for you 😄🎟🎟

[@reneehill79]

thumbsuprun you are the real MVP of BTS pre-sale Map of the Soul tour era. Armys 💜 ya

[@rmsgirl3180]

Hey. Just wanted to update you. I got into the pre member army presale using the code. I got silver soundcheck tickets for face value after waiting 19 minutes in queue. I’m so happy. I was able to go back again, and strange enough, each time I used the code after the first time, it put me straight to the front of the line. I didn’t need to wait again to purchase another ticket. All your video made things very easier for me and lucky for me, the buying process went pretty smooth. (I used the sidebar on my phone) I only encountered “someone beat you to it” twice when selecting my seat.

[@thumbsuprun]

That’s amazing!!! I’m super glad it worked for you, and sounds like you had a very easy experience buying your tickets too. Always happy to hear when it works out! Enjoy the concert 😄🎟 and if anyone ever needs help, you know where to send them 😏😄🎟

[@cristinaleyva8230]

Hi did u use cellular data or WiFi to get ur tickets?

[@rmsgirl3180]

@@cristinaleyva8230 Hey. I used wifi.

[@francisca.arayam]

Hi! Did you use the app or the internet browser???

[@rmsgirl3180]

@@francisca.arayam If I recall correctly, I think used the app.

[@RandomTania]

How did this channel become an Army research project?

[@thumbsuprun]

An excellent question! Always happy to have new faces on the channel though 😄🎟

[@RandomTania]

thumbsuprun 😂 we better get those bts tickets in a few hours 🤞🏼🤯

[@thumbsuprun]

Trust the process and you’ll be golden 😎🎟🤞🏽

[@soramichaelis8523]

the ticketing is hell so we need the info lolol the sale is always a bad experience for most of us

[@thumbsuprun]

Well come in prepared and you’ll be golden

[@oualum1990]

Great video! I got BTS floor seats last year using my phone and I will be using it again this year.

[@thumbsuprun]

I like the sound of that! Let me know if you’re successful again! 🤞🏽🎟😄

[@hyyharmy7]

If I put “filter” and click vip seats will it show up on the sidebar?

[@thumbsuprun]

They will! Just be sure to hit save if you’re using your phone or else it won’t update the filter. Can be a little finicky. On the computer I think it’s a live update as soon as you check the box

[@luckywingsasmr7817]

Thanks to you I got tickets! Thank you so much!

[@thumbsuprun]

YASSSS 🙌🏽🙌🏽🙌🏽🎟 well done! Super proud of you ☺️

[@jungkookseagull990]

Omg you made a video for this question :0 bruh you the best 😭 I’m not trying to be creepy but I heart u now ❤️

[@thumbsuprun]

Ask and you shall receive!! 😄🙌🏽🎟

[@moeyday]

I wish I had watched this last week lol cuz I ended up having that struggle of my computer map being insanely SLOW. I did use the sidebar to get my ticket but I agree it probably didn’t give me the seats I actually wanted

[@thumbsuprun]

Yeah it can be tough using the map when it gets suuuuper busy. Find it unbearably slow. Sidebar is definitely the way to go, but you need to work a lot harder with it to find the perfect seats. At least you got something though! 🙌🏽🎟

[@dontblamesatoru]

With a phone, do you recommend using the ticketmaster app or using the internet app? Thank you so much for explaining things in your videos btw!

[@thumbsuprun]

I’d use the app, it’s going to be a bit more reliable! 🎟

[@jenv3861]

Hello Shiraz, thanks for the tip! Just wondering, when using your mobile, have you tested whether using WiFi vs. Cellular data is better?

[@thumbsuprun]

I find cellular data works better, though mostly because the connection isn’t being shared like it is on WiFi (anecdotally anyway). When I have an option I always choose cellular data. Especially if you have others also trying to get tickets with you at the same time, it’s better that not everyone use the same connection type

[@jenv3861]

@@thumbsuprun Makes sense, thanks for confirming!

[@as74478]

After I select the sections I want to to search for seats in the list view, do you recommend scrolling down a bit and then clicking seats or just go with the top one?

[@thumbsuprun]

I would scroll a little to see what the type of options that come up are but don’t spend too much time on it. It’ll try to do a general sorting by row so you can see some choices. If you take too long though, the list may become out of date and you may need to deselect and reselect a map section to update the list. The faster you can pick on the seats in the list to buy though, the better ☺️

[@escritora84]

Hoping to get good Twice tickets! Thank you for your insight and advice!

[@thumbsuprun]

Good luck!

[@jinx9794]

omg me too 😭

[@ds-rv9qu]

how did it go? im preparing for another gg's tour

[@veronicaforeacre3843]

Nice job man !!

[@thumbsuprun]

Now use this to tell me what amazing seats you end up with!

[@ughkook]

I’m trying for BTS tickets for next week, hoping for presale. I have a iPhone 8+ and thankfully fast WIFI. I’m actually not looking for floor seats, I want section 100 seated seats (hopefully) would you recommend computer or the app on phone? Since it’s a one time shot for presale I’m nervous af

[@thumbsuprun]

I’m more of a phone person as you probably can tell here, but it’s all about what you’re most comfortable with and used to. Best thing you can do is actually practice on some events that are on sale already and get familiar with it all. Can’t stress that enough 🤞🏽🎟☺️

[@thumbsuprun]

All that button does is reset your view back to the full map view. If you zoom in on any sections, you can hit that button and it will just pull you right back out so you can see everything again. It won’t actually refresh the entire screen though. It’s more of a reset button than anything

[@thumbsuprun]

I would try not to push it since the site can get very bogged down and that could just freeze things up for you

[@thumbsuprun]

I mean they say it should be fine but they have all the data available to them when you sign up so it isn’t like they couldn’t use it. Also, I know they track it with the purchase process at least because they explicitly state IP addresses as something they use to determine if you’ve gone over the limit or not (along with another bunch of criteria). Maybe they won’t use it when you create accounts but I would still try to avoid making them all on the same network and around the same time too

[@joycechen1877]

As a reminder, if you want to do presale, it starts this Wednesday for army membership, verified fan Thursday, and general for Friday. NOT next week lol would be sold out by then!

[@riizevity]

I have no idea what I do prefer, I did get really lucky back in 2019 getting p1 and meeting txt just by using my phone and the laptop, not so much! And recent concert wasn’t lucky, but I still got good benefits and only got 2nd row at p2. Which was not far at all !! I’ll probably use both devices with different accounts to not risk anything. This has been a very helpful video! I do have an upcoming ticketing sale this Friday, I’m still awful at getting tickets I just rush and forget what I’m doing, clicking and clicking without looking around the map… lol

[@riizevity]

quick question, since ill be making a new account with a different email, will it be okay to use the same name and card info or is that not a good idea?

[@thumbsuprun]

It can create problems if you go over the ticket limit - you run the risk of the order either getting cancelled or you run into errors at checkout where it won’t let you buy any more tickets since it thinks you’re over the limit

[@riizevity]

@@thumbsuprun oh alright I understand, thanks so much!

[@thumbsuprun]

Good luck!!

[@holyvans1088]

hello ! you're videos are really so helpful, thank you so much taking yuor time for that and to answer to the millions comments haha, outside of your advice, i really love the way you explain thing, it's so dynamic ! i have a question you didn't cover there, what do you think about booking on the phone with the internet browser ? some people don't have access to computer, and somtimes ticketmaster app is not available on all the phone (depending on the country or the OS version), i'm assuming we're on the worst case scenario, but did you hear about people success with this way ?

[@thumbsuprun]

Hellooo 👋🏽👋🏽 Using the mobile browser is fine, but it just may not be as stable as the app. So understand there is a risk to using it but it’s relatively minor if anything. If it’s the only option you have, definitely use it! In my videos I generally use examples from the mobile browser so you can see that it is certainly possible to use it and get the tickets you need 😄🎟 Thanks again for the very kind words. Always looking to help where I can!

[@anaiii_]

Thank you im trying to get bts tickets and your videos are helping me understand

[@thumbsuprun]

Glad to help!

[@teririsher2196]

Thank you for your video! Sounds like WiFi will be an issue, as well for BTS tickets this year due to new rules. Do you find the Ticketmaster app on the phone works well not using WIFI only the cellular data to purchase tickets?

[@thumbsuprun]

I’ve had good experiences using cellular data with the Ticketmaster app, but you’ll see many people with varied experiences. Also, make sure you set your phone to not go to sleep once you get into the waiting room so that it doesn’t accidentally shut off on you!

[@akudumb3021]

Haha, i expected a 18-24 Year old girl to appear (there’s nothing wrong with it btw), what a pleasant surprise! Really refreshing to see a boy/man/male also sharing their tips!

[@thumbsuprun]

😂😂 I’ve heard that a few times now. It’s why I started throwing my face on the thumbnails going forward loool. Regardless though, as long as you learn what you need, that’s all that matters! Let me know if you have any questions 😄

[@akudumb3021]

thumbsuprun Haha😂 btw, you’re great! Really good tips! Oh and maybe the best device between a laptop and a phone would be a tablet? I have an ipad, do you think it’d be good? Btw, i’m going to the BTS Berlin concert! If i even get the tix, loool😂

[@akudumb3021]

thumbsuprun Oh! Also, (the concert will be held in Olympiastadion) what seats do you recommend?

[@mcmurph101]

I’m with you, computer screen real estate is nice, but TM app on the phone is pretty slick and reliable.

[@thumbsuprun]

The app has improved tremendously over the last year and a bit, and I love being able to select entire sections at once on the phone

[@marlyjoao7161]

Thank you so much for your videos! I do have a question. I’m trying to decide if it’s better to use a laptop that is a bit old, 2014 or an iPad Pro ? Which one do you think is faster? Also, how do I search for VIP tickets?

[@thumbsuprun]

I think the iPad might be your best bet in this situation As for VIP searching, you can change the filter to only display VIP tickets when you get into the ticket buying page. When you enter in your Verified Fan code, you will have a list of ticket options display for you. If you don’t see it though, you can always select the ‘type’ button, or in the filters section there should also be an option to filter only by VIP options

[@marlyjoao7161]

Thanks a million!

[@birbilili]

Thank you so much for the informative videos! ^^ you're helping so many BTS fans!

[@thumbsuprun]

Always happy to help!

[@veroniica]

your videos have helped me a lot! im back with another question lol, so bts are having 2 concerts here on different days and they both go on sale at the same time, do you think its a good idea to have 2 tabs for each show on my laptop on a different account and the app on my phone for one of those days on a different account? im sorry if this is hard to understand, im honestly really bad at explaining!! and also, is having the same credit card info on both accounts going to cause problems?

[@thumbsuprun]

On your phone I’d say it’s almost impossible to get into two queues at the same time 😩 you would be better off using your computer to open multiple tabs. If you must use your phone though, you could attempt to open the queues one in the app and one on the mobile browser. Might be hard to track though so it’s very risky. Let me know what you end up doing!

[@bluemilk4909]

Watching this incase I plan on going to a concert Thanks for this!

[@thumbsuprun]

Good luck! Let me know how it goes if/when you try it out

[@essence2327]

we all here for bts

[@thumbsuprun]

Just doesn’t stop 🙃🙌🏽🎟

[@be_luna]

Thank you a lot 🙏

[@thumbsuprun]

Welcome welcome!

[@user-kq4ys9td1r]

Thank you 🙏🏼

[@thumbsuprun]

Thank YOU for watching ☺️🎟

[@ayokumiho]

From what I can tell, the list view allows you to pick the section and row, but not the seat... which can be problematic for catwalk sections based on how I’m seeing some concert seating arrangements are set.. I might use map view after all... lord pray for me.

[@thumbsuprun]

Yeah the list view isn’t perfect if you need a specific type of seating option. You could also potentially filter it by aisle seats though and that might help out! But again would need to be extra extra careful that the aisle isn’t on the wrong side 😅. If you need specific type of seating, then yes def use the map view. You can do it!! 🤞🏽🤞🏽🎟

[@lene8647]

I kind of don’t understand the difference between list and map view. can you explain that a bit further or just clarify the benefits between the two? i have a concert sale tomorrow and i’m really nervous.

[@thumbsuprun]

So map view is simply where you’re going to pick your individual seats. Benefits including picking the exact spot on the map giving you full control. Downsides is that it can be difficult to select a seat if there is too much traffic or the event is in high demand - you can end up with picking seats that actually aren’t available anymore, resulting in errors. Can be frustrating but just means trying again. Can also move slow with lots of traffic on the site. List view is where you are simply selecting different map sections from the venue and being given a list of options available in that section. So if there was a map of sections 101 to 120 in order, you could select from the map sections 103 and 104. Once you do that, you will be presented with a list of available seats that are in those sections and you can easily select an option from there. It isn’t as exact since you won’t see every single ticket option, but you will generally have better success this way if you know the event will be very busy and popular. Downsides are you won’t be able to pick the exact seat and you can still run into errors picking seats from the list if it someone else beats you to it

[@lene8647]

@@thumbsuprun okay thank you!

[@sophiacoronel6132]

for bts presale will there be a prequeue 30 min before? also does the option to join just appear or should you refresh for the option to pop up?

[@thumbsuprun]

It’ll show up about 30 mins before, and if you don’t see it by 15 mins left, just refresh once. It should prompt you to join though

[@dianasized]

do you prefer using cellular data or home wifi? i did some internet speed tests but i’m not sure what a good result is supposed to look like

[@thumbsuprun]

I prefer cellular data, but there’s nothing wrong with either 😁

[@GailynnM]

thanks for the info. preparing to buy Yoongi tickets on Wednesday lol

[@thumbsuprun]

Best of luck!!

[@seorin__]

thank you!

[@thumbsuprun]

Always welcome!

[@margaretcarter1767]

Thank you, I was gonna use my phone because it is more convenient for me.

[@thumbsuprun]

That’s the way to do it! Gotta do what works for you 😄🎟🙌🏽

[@MsPoehBear]

What I am wondering as well, is there a browser that is preferred to buy tickets? I.e. do you have better chance trying on chrome than another browser?

[@thumbsuprun]

My browser of choice is either chrome or Firefox. I prefer chrome though

[@anniraz3191]

Does UEA ticketmaster and usual Ticketmaster has differences?

[@katietorres2889]

what are your opinions on the timer in the waiting room to be let in the queue ? I've noticed prior when I've tried buying tickets the timer between my phone and my mac book doesn't line up sometimes :( any advice on which has been more accurate for you ?

[@thumbsuprun]

I’ve also seen the timer be off slightly between devices, but I have yet to notice that have an impact on where you’re placed in the queue. The key thing is just making sure you get in the waiting room and not to worry too much about any potential differences between devices. As long as you’re in, you’ll get randomly placed once the queue opens up 😄🎟

[@katietorres2889]

@@thumbsuprun thank you so much for taking the time to reply, I really appreciate it ! that makes me feel a bit more reassured ! 😊

[@Tabbyboo62]

Would you recommend using a MacBook or HP when trying to buy tickets on ticket master? Is one better than the other?

[@thumbsuprun]

Both should be the same really - most important thing is your internet speed anyway (and how patient you can be) 😁

[@16SixteenSaltines]

How does an iPad compare to using a phone vs. computer? Which sort of “list” does it give you?

[@thumbsuprun]

I’ve been running into some issues with my iPad so I can’t test it out for you (mine is ancient 😅). If you have an iPad, can you just look up any random event and see how it looks and report back? I think there’s quite a few people who have the same question

[@16SixteenSaltines]

I tried to use my iPad (which is also old) to look at a random event and it kept freezing when I was using the Ticketmaster App. I downloaded the app on my phone and it works just fine so I think I have my answer. I’m sorry that I couldn’t test this out for other people who have questions. 🙁

[@thumbsuprun]

Don’t worry about it, thanks for trying! Good luck tomorrow 😄

[@fairoadiary]

thumbsuprun well I use the IPad Air version 2 since it’s a recent device is that ok or does it depend on the WiFi?

[@wheresmysamsung3030]

Fairoa I will try there

[@AR-fs4zz]

Question (since I’m trying to buy tickets in a few hours): When you use list view to buy 3 tickets, will the tickets you buy be next to each other??

[@thumbsuprun]

They will! The way the sorting works on the list is that it will only display options that meet your exact criteria. So if you put 3 tickets in, it’ll only pump out options where 3 tickets are together. No options = no sets of 3 anywhere in your search area

[@AR-fs4zz]

thumbsuprun Thanks so much! Your quick response is appreciated!

[@Filmatic5]

I like using the computer because it allows me to use all the promo code extensions I can use, to get any additional discounts I can get.

[@thumbsuprun]

Always a huge bonus. Everyone loves cash back! 💰💰

[@rmsgirl3180]

Hey. Just a question. Do you know if an iPad/tablet would operate the same as your phone? I know sometimes it does but it depends and I’m not sure for the Ticketmaster site.

[@thumbsuprun]

iPad/tablets should have the same functions as any other phone/mobile device, but let me test it out and get back to you! Please hold 🕰

[@rmsgirl3180]

thumbsuprun Oh. Thanks so much. Waiting patiently 😄

[@thumbsuprun]

So I’ve been trying to get my iPad to load a page but I have a super old one so it keeps crashing...can you open up a Justin Bieber event and do a quick test? Let me know! Please and thanks ☺️🤞🏽

[@rmsgirl3180]

thumbsuprun Okay. Did it. So I have an iPad Pro and an iPhone 11. I tried the Justin Bieber event with both devices. On my iPad, the page kept crashing and reloading. I did not experience this once on my phone. Also, everything loads faster on my phone and both devices are connected to the same home WiFi. But MOST importantly, the feature (you explained it at 9:25) that allows you to filter the sidebar search on your phone by clicking your preferred sections on the map does not work on the iPad. If you touch the map it automatically zooms in on the section to show you the seats and the sidebar results do not change. Moreover, the map loads slower and is a bit annoying to navigate on touch screen. So, I will be using my iPhone. 😆 FYI, I used the website. I don’t have the app.

[@surigirl11]

Wat about using the TM app? Do you prefer using the app or the TM web version? Moreover, if you are on the app while waiting to get in line for pre-sale, do yo get the same screen as when you'd try getting tickets on the compute/ web version of TM? Also, if you are really in a rush wouldn't it be better to zoom in on the section and then select your seats instead of using list view?

[@thumbsuprun]

The app and the web browser are essentially equivalent, I like the app a bit better though But it’s just a personal preference. Yep, it’s the same waiting room and queue process, along with the same look and feel as compared to the website on the computer. If you’re in a real rush, I would say picking seats would not be your best bet unless you’re selecting seats that are not the absolute best in the section you want. So if you get a section that has seats in rows 5 to 20, I’d target ones in the 12-20 range and not the first few rows since everyone else will be trying for those. More likely you can check out with seats a little bit further back than the ones everyone is competing for in the front. Make sense? 🎟

[@surigirl11]

@@thumbsuprun Yes it makes sense. Thank you for answering!

[@desirees9834]

Do you actually have to print out your concert tickets to enter the music venue you’re going to or can you just rely on the door man scanning your ticket barcodes that were sent to you through email?

[@thumbsuprun]

Depends on the ticket delivery method - standard practice now is just scanning barcodes from your phone though so it shouldn’t be an issue. Unless the venue is hard stock tickets only, mobile tickets on your phone are fine

[@pa.o]

First of all, thank you SO much for all these videos! As you can tell, a ton of BTS fans are struggling. I just wanted to ask if there's a way to save a payment info on Ticketmaster to make the process even quicker? Like can I save my credit card info prior to the sale? And do you think this would be helpful hehe

[@thumbsuprun]

Very kind words! You sure can! Just log into your account and then head to your account and then Payment Options. Should be able to save it there 😄

[@rubyhhh2715]

so would a ipad/tablet be the best option? since it has a bigger screen than a phone, but still allows you to quickly zoom?

[@thumbsuprun]

For sure! If you have an iPad/tablet definitely use that

[@rubyhhh2715]

@@thumbsuprun thank you :)

[@veriverylegends4475]

For using computer and if I use list, would it be better if there’s no extended stage? It’s just one stage in the front so everyone’s basically fighting for the same section…

[@thumbsuprun]

Extended stage basically allows more people to be around it so there’s more ‘premium’ seats. However, it does take up more space so there are fewer available floor seats

[@jaimebradley3244]

I know this is slightly unrelated but I'm buying tickets for the BTS show in the UK - however the dates will only show up on Feb 5 and the presale closes tonight. I selected a random US show when I had to choose my 1st choice for now, so will I still be able to get tickets for the UK show I want to go to?

[@thumbsuprun]

I believe what others have said about Europe shows is that the current Verified Fan signup only applies to North America shows, and nothing else. Pretty sure they will offer a new signup period for Europe in the coming weeks, and you will be able to register and apply for the presale at that point in time.

[@glittergaby31]

THANK YOU FOR THIS VIDEEEO! Im here for the bts concert

[@thumbsuprun]

Good luck!!!!

[@farhana2k11]

Hi. Is the app better or the full website better for my iPhone?

[@thumbsuprun]

The app should be more reliable but use what you’re most comfortable with. Don’t forget to practice!

[@jade4169]

when you put your maximum price on the slider, will the tickets that pop up include taxes and fees within your maximum price? Or will it be your max price+ taxes and fees?

[@thumbsuprun]

Depends on the event location, but generally it will not include fees. If you’re buying a Canadian show though it will default to fees included (but you can turn it off). To see max price plus fees, you’d need to actually check out and you’ll see it through those windows

[@jade4169]

@@thumbsuprun okay thank you for your response !! :)

[@xxParachutexx]

So I have pretty good internet wifi, would you suggest using the wifi on my phone, using the data on my phone, or using a gaming computer with an Ethernet cord? I am trying to buy 4 tickets and will be using the filtered "best seats" list by selecting some sections in the 100s because I feel like it is the biggest chance I have to get tickets. But I'm torn now because it's more user friendly on phone and will give me options for the sections I want to search through, but feel like the computer may also give me a better chance due to the Ethernet connection. Please help!

[@thumbsuprun]

I think for you it’s all about where you’ll feel most comfortable making your purchase. Your connection speed in theory shouldn’t affect your spot in the queue but rather just how fast everything loads. For you, it may may more sense to basically rely on your fastest internet connection option and then whatever device that ends up being should be what you select. Your options will all still be available to you on any device so determine what is your lowest stress level device and use that 😁

[@atmdoll]

Hi!!! My laptop is connected to the router with an ethernet cable. And it's super fast! Would you still choose the mobile device over this option?

[@thumbsuprun]

Hihihi! Use the laptop! Be ready to buy the tickets you want on the map and just be super lightning quick! 🏃🏽💨🌩

[@atmdoll]

@@thumbsuprun ⚡⚡⚡

[@stbernard6617]

Videos are very helpful! Could you show a little more how to navigate the mobile app ticketmaster from the beginning of logging in through to checking out? I am new to ticketmaster and presale is going to go so fast! Nervous because I have not seen how to navigate all the way through the process on a mobile device and ticketmaster app. The ticket limit is 6 and I need 4 tickets. Will presale let me buy 4 tickets? Everything I have seen says only buy 2, but I have to have 4 seats together. Also, I have seen somewhere that a box will pop up asking how many tickets to buy and was told to skip that step. When do I enter the number of tickets to buy? Thank you for your videos they are great!

[@thumbsuprun]

You can always log in early in advance so you don’t need to worry about that step, just make sure you get to the event ticket page early and be sure to join the queue when prompted. Once through the queue after being patient and waiting, it’ll bring you to the event screen. First thing that will pop up will be a presale code box. Enter your presale code and hit submit. It should then unlock seats for you. On the mobile app, you should have a drop down box which lets you decide how many tickets the search will filter for you. You can select any number between 1 and 6. After that, the map will update with options and you can select from there and then hit checkout. If the tickets are available then the checkout process begins. Take your time and make sure you get through before the timer ends. If the tickets aren’t available you’ll get a warning and then you will need to try and find different seats. Good luck!

[@esmetrujillo13]

Thank you for this info! I have a question, If I plan on getting tickets for two different days using the same code, would you reccommend using 2 tabs (one for each show) or can I use my phone for one day and one tab on my computer for the other?

[@thumbsuprun]

See the other comment I left

[@alessandradiaz7843]

Do you recommend using the app or using the online Ticketmaster site?? And is it better to use mobile data or wifi??

[@thumbsuprun]

I think the app is slightly better than the website, should be more stable I would think over the website. I prefer using mobile data, if you can pull it off then definitely it’s the way to go 😄🎟

[@leeann9775]

9:20 Never used Ticketmaster before & I was in prebuy for morgan wallen last nite. On iPad and I wanted low price tickets.. tried adjust slider, but still a mess! Help! Friend in prebuy tonight!! How do i find price range and for it to stay in that range? I attempted to buy many times last nite Process was hell thank you for the hell …

[@nikij4m583]

since you said it's more reliable using the app, what happens if ticketmaster sent me a link to shop for presale? in my case it's for the bts presale in orlando and the link takes me to the page with the countdown for that presale on my mobile browser. is it the same just going on the app and opening that page by searching for it??

[@thumbsuprun]

As long as you have the app installed, you should get a prompt when you click the link to then take you directly into the app. Try it a few times, you should eventually get it to work out. If it’s being very difficult, then could just go into the app directly and enter the queue, but best practice would be to have it direct you there directly instead. Let me know if there is still issues

[@nikij4m583]

@@thumbsuprun alright thanks it just worked!

[@kimboo]

If I use the sidebar and the filter for vip tickets and go to best seats (or top seats idk the exact name) will I still be able to get close to the stage?

[@thumbsuprun]

You will, assuming the tickets are available. Pay close attention to the sections that show up on the sidebar list and compare it to what the map says. If a section is blue on the map it means there are seats there, but the list will still try to curate by ‘top seats’ so it might not always show the closest seats first, but rather whatever the algorithm determines to be ‘best’

[@kimboo]

thumbsuprun okay thank you so much!! :)

[@as74478]

Ok sorry I've asking a bunch of questions lately, but I have one more. I got a presale code and ticketmaster said we could have one tab open for each show we want to enter the code for and shop for tickets. Even though the phone is better with the list view do you recommend using the computer or just hope i get in fast and get tickets for the first show and enter the queue for the other show on my phone?

[@thumbsuprun]

If you’re looking to join more than one event queue then yes, use your computer. You’ll just need to work with the map and hopefully can check out with the seats you want. Be willing to go be up a few rows and don’t fight for the best best best row in a section. Go back a couple and then try to checkout with those ☺️

[@as74478]

@@thumbsuprun thank you!! Last one I promise!! How many tickets are usually available for a presale compared to the number of people that are given a code?

[@thumbsuprun]

They will usually issue more codes than there are tickets because they know not everyone will be buying tickets. However, by getting a presale code you have a much better shot of actually getting tickets as compared to someone in the general sale

[@as74478]

@@thumbsuprun I just wanted to say thank you for all the tips because I got the tickets I wanted today!!

[@thumbsuprun]

Very happy to hear it! Be sure to let others know where you got your tips from 😏🎟 haha enjoy the concert!

[@kimberleybabajko2003]

i have a samsung a11 is it good? can i use it to enter my evant with this one?

[@thumbsuprun]

That phone should be fine. Just need to save the ticket to your phone and you’ll be good to go!

[@cyanoxicrose]

Question.... Can you shop for multiple shows from the Ticketmaster app?

[@thumbsuprun]

You cannot! It will only let you shop for one show at a time unfortunately. If you want multiple shows at once, use an additional device 😄

[@notvht.kk.]

if I ask my friends to also queue up, would it matter if their mail and name don't match mine when buying tickets? or the account from which the purchase was made does not appear in the ticket?

[@thumbsuprun]

Shouldn’t matter if you’re both going to the same event together and the tickets are will-call. Standard practice though is mobile tickets these days and anyone with the barcode can enter the venue, regardless of who bought the tickets. So should be no issue at all!

[@christinegrayson6184]

If it says error and not getting tickets do you hit a back button to get back to seats or does it take you back by itself?

[@thumbsuprun]

There will be an ‘ok’ button which will take you back to the seat selection page on its own. If you’re on your computer the pop up box will just disappear and return you back to the map. No need to hit back or refresh 😄🎟

[@christinegrayson6184]

thumbsuprun thank you for the millionth time. You’re a real life savor! If I get BTS tickets. Imma come back and praise the heck out of you

[@canonme1]

Could I use both a laptop and a phone though? I know Ticketmaster said you should have one device with multiple tabs open for each show you’re trying for but would I be able to use multiple devices with only one tab instead of multiple tabs on one device?

[@thumbsuprun]

The indication I’m getting is that it’s better to use one device with multiple tabs instead of two devices for each show. Though I’m conflicted by this honestly 😫 Id personally rather use two devices instead...but if Ticketmaster is saying one device and multiple tabs I think it might be the way to go.

[@canonme1]

thumbsuprun I’m conflicted too, my WiFi is fast but can be unreliable at times so I thought using data and WiFi would be my best option. Do you think I would get kicked off the queue or something like that if I used two devices or is it just a recommendation?

[@thumbsuprun]

I don’t believe you’d get kicked out honestly if you used two devices. But what I would say is make sure whatever device you trust the most to be the one you enter the waiting room first. That way if there are issues, it’ll hopefully only affect the second device and not the first. Make sense?

[@Brenda-ys1sm]

I’ll be at work while presale tickets will be released lol my concern is that I won’t be able to connect to WiFi on my phone, would I be able to use my data instead and will it be okay to use data without getting kicked out of the queue?

[@thumbsuprun]

Yep you’ll be fine on data!! 😄🎟

[@Brenda-ys1sm]

thumbsuprun tysm

[@onefairy4040]

Is it better to use the app or browser like safari on phone?

[@thumbsuprun]

Use the app if you can. Should be more stable 😄🎟

[@nummies9145]

hey! im planning to get vip tickets but, i want a specific section will it still work out?

[@thumbsuprun]

If you want VIP seats, you can turn on the filter to only select VIP seating and the map will then only highlight the available sections where VIP seats exist. You can then play around with the sections and filters that way to only search through VIP 😄🎟

[@nummies9145]

thumbsuprun also! does presale have an queue like other concerts?

[@jrocthadino]

What if multiple events go on sale at the same time. Can you somehow use your phone?

[@Ly-ek1ye]

Is it better to use the web ticketmaster on the phone than the app?

[@thumbsuprun]

Either is fine, they both operate the same way 😄

[@RocketsPassesBy]

Thank you! I got bts floor tickets 🔥

[@thumbsuprun]

YESSS amazing! Super happy to hear it 😄🎟🙌🏽🙌🏽

[@mjuaz73]

Quick question and obviously Im not tech savvy but TM stated that different tabs can be opened for multiple cities using the 1 code. Question: how do u open multiple tabs with the 1 link sent via text?? Help! Is link necessary or can i just go to app? Or is link specific for phone browser?

[@thumbsuprun]

If you’re going to use your phone then it won’t be possible unfortunately without risk of having one or more tabs getting shut down. Your best bet will be to use a computer and then have multiple internet browser tabs open that way. Click the link in your computer twice, get two tabs, Golden!

[@mjuaz73]

Another dumb question: link was sent to phone...how do i honestly open link on computer 😬. I tried emailing link to myself but was not successful

[@thumbsuprun]

You can type it out exactly as you received it in a browser on your computer, should still load 😄🤞🏽 let me know if it doesn’t

[@RomikaTaher]

I have a problem, I practiced getting tickets on my phone but the “Switcj Map” button didn’t appear and I couldn’t change to it. But when I exit the app (not close just exit) the map view comes back?

[@thumbsuprun]

What event were you trying on? You should see it on the top left in the app to switch between the two, maybe that event wasn’t set up for it?

[@RomikaTaher]

thumbsuprun Well i practiced on Justin bribers Rogers centre and multiple Blue Jays games at the Rogers Centre but it does have a Switch to Map button it’s just you have to wait a minute or two and I’m scared for when I’m going to get my BTS tickets as there will be a time limit as to how long you can be on the ticket page

[@thumbsuprun]

Fair point. If you’re not trusting it to come up fast, then go with the computer and use what you’re comfortable with 🤞🏽🎟

[@RomikaTaher]

thumbsuprun Alright thank you! Also your videos are a lifesaver!

[@farhana2k11]

there’s been new ‘rules’ put into place, such as only one network with one IP address, what if i go to let’s say a Starbuck’s and someone else is also buying tickets on another account with the same WIFI, will we both be kicked out?

[@thumbsuprun]

Ticketmaster has tweeted saying public WiFi networks should be fine, so I don’t imagine you’ll be kicked out from the waiting room. However, if you have another option, I’d avoid the public WiFi situation just to not have to worry about it

[@omara_]

Everyone talks about the app but I can't find it on Google Play :( I get an error when I want to enter the site using WiFi. I'm not in the US. I can using mobile data though but I can also access it using VPN. Has anyone used VPN to buy tickets? I'm afraid it can fail for some reason

[@thumbsuprun]

using a VPN is tough as Ticketmaster blocks most of them 😭 can you try to create another google play store profile for the US and search for the app that way perhaps?

[@LinhNguyen-wz4th]

Should I use my data or my home wifi ? My home wifi is strong but something it got lagging a bit and my data is strong too

[@thumbsuprun]

I’d go with data 😄🎟

[@applearmy3809]

So if were to get tickets on mobile...do i have to type in all the card information for checkout? Or will it already be there automatically since a card was added to the account already through the computer?

[@thumbsuprun]

If the card was added on the account already, the only thing you need for checking out will be the security code of the credit card. Rest will be pre populated already

[@applearmy3809]

@@thumbsuprun Thank you so much!💜

[@CellaBella241]

I've had a Ticketmaster account for years and have my updated/current cc info always saved but every time i try to buy tix, I get an oops message re: my account (even after typing the security code). All I do in those cases is re-input my cc info or do the PayPal option and it goes thru. FYI in case it happens to u. Good luck!

[@applearmy3809]

@@CellaBella241 okay thank you ☺

[@stephanylopez6175]

Do you know how much Ticketmaster charges for fees, and if taxes are included ? There’s a lot of rumors going around and I’m worried because one of the packages is $445

[@thumbsuprun]

Fees can vary on every single event and even within the various price points. You can see them range from 20-50% or more of the face value price, so it really can’t be predicted from that point of view. With that being said, I’d go into it expecting to see about $15-$20 fees on the lowest price points, with fees around $60 on the most expensive price points per ticket. I don’t have official details on the fee side so it’s just a best estimate at this point unfortunately. As long as you go into it expecting to see additional fees, you shouldn’t be too surprised by the pricing that comes out. Hope that helps!

[@joycechen1877]

It is said that it is 25% of the ticket price, which means your total would be close to $600

[@itsshirleyyy]

In past years BTS tickets were an extra $40 for fees and taxes and that was for all tickets.

[@chikorita4521]

can my friends help me with buying tickets using the same registered account that i have or will they have to register for the pre sale too from their phones?

[@thumbsuprun]

They will need to use their own accounts. If you try to use the same account more than once to get in the waiting room for the same event, you’ll run into errors and potentially not be able to complete your ticket purchase. They should all register for the Verified Fan presale themselves and hopefully they will all get codes as well 🤞🏽🎟

[@evelinr4975]

I have a Question can you make different accounts on ticketmaster but using the same address For example im trying to do accounts on my sisters and parents phone and using the same address

[@thumbsuprun]

You can but I would not recommend it at all. Anytime you use the same account information across multiple accounts, Ticketmaster can link accounts together and essentially flag them to prevent the additional accounts from getting Verified. Can also potentially negatively affect your main account from getting verified

[@chickentea]

I accidentally signed up for the presale twice with different accounts but the same phone number. I deleted the second account, so do you think Ticketmaster will mark me as a bot?

[@thumbsuprun]

You should be fine. Just think like how a fan would act. Sometimes we will get so excited and sign up a couple of times, or try something or click things we shouldn’t because we are too excited. It’s only really a risk when you start going overboard. You shouldn’t have anything to worry about 😄🤞🏽🎟