What is Total Quality Management? (Tagalog-English Version)

Total quality management ( TQM) is an approach to business that looks systematically at the products and services an organization offers in relation to the processes it uses to produce them. It also focuses on the workforce to ensure that results completely meet customer requirements. Customer expectations are regularly met or surpassed by companies that implement the TQM strategy. In this video, you will have an overview of the total quality management concept.