What Service Advisors SHOULD Say After a Sales Objection (Service Drive Revolution)

[@BrandonADVdad]

Great vid fellas, keep up the good work. About to go from wrenching to advising and your material is gold, thank you!

[@heatherls34]

And how is that transition going? I genuinely care btw

[@almeadows5278]

Psychologically-speaking, a customer will buy when the perceived value exceeds the price by as little as 1 cent. The ONLY objection that can't be overcome by value building is if they actually do not have the money, but plans can then be made. Any other objection pops up because not enough value was built, from the beginning of the customer's visit to the presentation of the work being sold. When perceived value exceeds price, it equals a sale.

[@josemuzquiz7146]

My response is usually, ok I'll go ahead and get her on the ready line, do you need a ride? Ok the total is 235.75 for the scan and analysis we close at 5 thank you

[@MrSharkStudios]

At one point I felt like Chris was moonshine happy and going on a tangent; then I realized his pure genius was preparing to SHINE through. Great video, all great points. I feel like this content is seriously underrated and under viewed. I wonder why? With how many disastrous service departments there are, I would think more people would be flocking to this stuff. Maybe it’s because a lot of advisors are still part of the older generation that is less in touch?

[@Chriscollinsinc]

My favorite part is "Moonshine Happy" We responded to this on a recent episode. Email us at [e-mail] for some free swag!

[@LuisFlores-kw6wo]

Great stuff! Love your show, keep it up guys

[@Chriscollinsinc]

Thank you Luis!

[@eighteennakedcowboys]

This is all good info. I have a service advisor interview tomorrow so it's a big help.

[@Chriscollinsinc]

Hope the interview goes well!

[@eighteennakedcowboys]

@@Chriscollinsinc thanks, I ended up getting the job

[@cassokel2794]

"Hey Mr Customer!! That's a great looking dog! May I pet him?" 😄

[@Rhettc1025]

If the phone is ringing while your trying to close a customer out and you have a walk-in what order do you go with to keep everyone happy ?

[@heatherls34]

lol always!! Acknowledge with smiling eyes and mouth as you really care not pretend care but honest to God care

[@TheJayMoses]

Pure gold.

[@EshfaqAhmadHafed]

that is greet

[@Chriscollinsinc]

Glad you like it!

[@hippygunster]

Chris I disagree that advisors are not sale people. It’s not easy to sell service at high volumes.

[@Chriscollinsinc]

I understand ... We can both be right.