What should I do if the device has been added by another account

Рет қаралды 41,326

Күн бұрын

Пікірлер: 40

@sdarfvsdxfvb 10 ай бұрын

Hi. Is there any way to remove a device from someone else's account? I recently bought a DP2C peephole camera from a pawnshop - whole package, with instruction, mounting kit etc. But I cannot add it to my account because it has been added by somebody else, and there is no way to contact this previous owner. Can you help me with this and remove this device from his account? It would be nice addition to my other EZVIZ cameras, but if I can't connect it then I will have to throw it away - waste of money and natural resources. Please advise. Cheers!

@EZVIZGlobal 9 ай бұрын

Hi there, please send us an email at support@ezviz.com with your device serial number and our customer service team will take a closer look at your cas. Thanks!

@collaovet1903 9 ай бұрын

I have the same problem!

@sdarfvsdxfvb 9 ай бұрын

@@collaovet1903 Unfortunately, support was unable to help me at all - they can't remove the device from somebody's account and the device can't be added to two accounts at once. Why? "Security reasons". Seriously? A doorbell with no memory other than optional sd card? Guys, you are forcing people to throw out working devices, thus producing unnecessary electronic waste. Shame on you!

@raulramirez4991 9 ай бұрын

Did you get those resolved? I the same problem

@sdarfvsdxfvb 9 ай бұрын

@@raulramirez4991 No solution to this, Ezviz refuses to help. "Security reasons".

@SofiaKhan-l9i 24 күн бұрын

Hi plz plz tell me how to unblind camera Ezviz someone give me this camera but when i scan it show old owner mobile number but i Didn't know how to unbind from number because i didn't know old owner number plz help me 😭

@LABANPINASS 4 ай бұрын

We buy the unit and it allready have account how to delete it???

@miumiumiaomi 7 ай бұрын

This is the most useless setting in all the cloud devices I have used...I do not fxxking have two mobile number at the same time...how am I supposed to delete the old one???

@EZVIZGlobal 7 ай бұрын

Hi, please send us an email at support@ezviz.com and our cutsomer service team will take a closer look at your case. Thanks.

@miumiumiaomi 3 ай бұрын

I have just done that. And the live person said the Tech team will not deal with account issues....blablabla....and asked me to contact the seller??!! Are you kidding me? I bought this years ago. And it is your own Brand!! I can't be the first/only one. Why en earth you don't have an option to unbind? Am willing to provide all those years pictures to proof that it is my camera.... there is zero support and willingness to help.

@AshG321M 11 ай бұрын

I send you an email for support but I didn't get any replay, it's been 2 days now

@EZVIZGlobal 11 ай бұрын

Hi, sorry for the late reply. You can also send us (@EZVIZ) an direct message via facebook and we'll come back to you asap. Thanks.

@stevenpandean9595 7 ай бұрын

i want to unbind and forgot my email help me please

@komalkadam5371 8 ай бұрын

Hi i have and issue with my cctv that is the mobile with which i have registered with the no it has been lost what to do 😢

@EZVIZGlobal 8 ай бұрын

Hi there, please send us an email at support@ezviz.com and our customer service team will be able to hlep. Thanks!

@AbdallaAbdalla-k4w 8 ай бұрын

Hey there i forgot my old email and i have a new phone and email but the same camera how do we remove yhe old email

@EZVIZGlobal 8 ай бұрын

Hi, if you can still login to your current acount you can remove the device form the account, and then register a new account with your new phone/email and add the device to it. If this cannot help please send an email to support@ezviz.com and our customer service team will be able to help. Thanks.