What to Do If You Buy or Sell a Fake Item: Return Policies and Protections

[@TheNurseFlipper]

Link to school supplies for the family I'm helping www.amazon.com/hz/wishlist/ls/1ZPQGF6Y623AN?ref_=wl_share and here is the donation page www.paypal.com/donate?campaign_id=7J4L2WCYFPTSQ

[@paulaedlund2400]

I feel you handled this correctly and professionally. Way too much time has passed,and the fact that she would not send you a photo of the item, is in itself not professional on her part. You are right in the way you handled it and she is wrong, case closed!

[@TheNurseFlipper]

Thank you

[@novascotiancelt5218]

I think you are very honest. For all you know, she may have never purchased the item from you in the first place.

[@TheNurseFlipper]

I sold so much I don't remember her name or the itemand with no picture or video to review I Have no clue.

[@RochelleASalas]

Kat you are 100% correct. There was entirely too much time that had lapsed, buyers responsibility to label correctly. ❤❤❤❤

[@TheNurseFlipper]

Yes time is my main issue for sure

[@CollaborativeDog]

General rule of thumb for luxury bags: they are branded every where - rivets, buttons, zipper tabs, etc. There is also a leather "authentication" insert on the inside of the purse, which will give a code number. You can look up that serial number and it will give you the name of the item and often the year, season, and if it was sold at an outlet or not. Those would be the starting points. ❤ Sorry you had to go through the crummy buyer experience, but thank you for turning your bad experience into a learning/teaching experience for us. ❤

[@TheNurseFlipper]

Great tips thank you!

[@zulemaalamo4863]

Yes thank you so much❤

[@debbiemitchell6055]

Not over 30 year ago purses my Hermes bag did not have any marks except for the made in France Hermes Gold mark under the flap.

[@FunFindsOutpost]

I completely agree with you. It is always the buyers responsibility to check their items and follow the return policy. And yes, with that much time, you don’t know what hands touched it. It’s likely the buyers are honest also, but that doesn’t negate that 10 months past and that is the problem with the return. I still trust you and see on every video how honest and kind you are. Thank you!

[@TheNurseFlipper]

You're very welcome I really appreciate that

[@MariaRossi-gi2rc]

U were absolutely correct. That buyer was completely unreasonable to even contact u for a refund after 10 months. My guess is the buyer was trying to bully u and scam u.

[@TheNurseFlipper]

Yeah I have no idea but with the time I just couldn't

[@redcardinaltreasures]

You were absolutely correct in how you handled this. You don't even know if she actually bought an item from you in the first place and she didn't send photos or any information on the item for you to know what it was. 10 months later is totally ridiculous on her part!!

[@TheNurseFlipper]

Yeah for sure frustrating!

[@lfor8888]

Kat, you did your due diligence and came to a reasonable conclusion. Don’t let one critic dull your shine. And thanks for the great reminders-talk about making lemons into lemonade. 🍋

[@TheNurseFlipper]

No problem happy to help

[@ArlenePMCM]

To expect a refund after 9 months is unrealistic. An you're obviously a good person with great work ethics!

[@TheNurseFlipper]

Thank you

[@LoriLevesque]

Kat, I really appreciate you sharing your challenges with all of us. I have always seen you as an honest, upfront person, and I can see on your face how these types of selling problems can be so upsetting, disturbing and sometimes unfair. It can shift your world for a while, but as you said, we are all human, and you are quite a lovely one. I have learned so much from you, and know that your viewers are very supportive of you!

[@TheNurseFlipper]

Thank you so much!

[@emilykeith2739]

You definitely, most DEFINITELY handled that situation correctly!

[@TheNurseFlipper]

Thank you

[@cynthiaclouse4596]

Kat, I think you were right! I see your honest. And 10 months is way too long to try anything. Much much success to you and yours.

[@TheNurseFlipper]

Thank you so much!

[@2022newleaves]

OMG! You are right to hold your ground! 10 months is absurd!!!

[@karenwalker1255]

I'm sorry this happened to you. You're such an honorable and respectful seller, and a great teacher. I feel you are absolutely correct in how you handled the situation. Thanks for sharing your story. 👋

[@TheNurseFlipper]

Thank you so much!

[@store.full.of.treasures]

Hi dear, you are one of the honest people who that I known. Do not feel bad. You handled properly& correctly. I do not understand the phrase of customers always are correct.(why?!).❤ Love you

[@TheNurseFlipper]

Yes i guarantee for sure they are not always right

[@jolieflipsvintage]

I feel like there’s a lot of people that need to see this. Super informative

[@TheNurseFlipper]

Thanks Sam

[@rhodakaragiannis8747]

Idk why people still shock me with their audacity!! You handled this so well. The F*ckn nerve of this lady to make such a claim..A YEAR LATER..and no proof on top of it! She should shit in her hat and wear it! Ok sry but it got me so mad for you! Keep up the great work Kat!❤

[@TheNurseFlipper]

Lol lol i was quite taken back myself

[@karinwullfrodt]

Please don't feel guilty we are lucky enough in this country that we can return the things we buy! almost a year this does not deserve an answer! you are great, thanks for your shows and help!

[@TheNurseFlipper]

Yeah that's true I think we have gotten so used to returning things for any reason for a long length of time

[@lucymcconville7780]

I will pile on and say you are absolutely in the right in the situation with the sterling/not sterling piece. Where was the buyer's photo of the item?? How could you possibly know if they were trying to get away with something and THEY couldn't be trusted? Ridiculous to come back after ten months and ask for a refund. Get a clue! You are the best and I SO appreciate all of the time you put into these videos! Bug Hugs!

[@TheNurseFlipper]

Thank you

[@sandraebert1582]

Not only do I support the way you handled the sale of the necklace, but I agree with you that the original buyer was being extremely unprofessional. I feel like she felt she could get her way because you are so well known! Also I really appreciate this video because I was not really focusing on whether or not my stuff needs to be authenticated. I sell coach purses and know them pretty well but have to be more aware of them. Thx!!

[@TheNurseFlipper]

Yes im pretty good with coach too it's those super high end that i don't have a clue

[@sunflowerflipper2605]

Kat it’s very obvious you are an honest seller🌻🌻

[@TheNurseFlipper]

Thank you

[@chrisjenson7483]

Thanks for being real and telling it like it is.

[@TheNurseFlipper]

Always!

[@karlar4643]

You were totally correct. If she sold it was her responsibility to test if she was going to sell it. She's just lashing out needs to take responsibility for her business.

[@TheNurseFlipper]

Thank you 😊

[@kimnied7023]

Your Dooney looks real, I've had tons of them myself. Definitely an older bag. Is there a tag sewn into the interior side seam? Usually one or two tags (fabric or leather) with the Dooney label and a registration number. And you definitely were right in that transaction!

[@TheNurseFlipper]

I can see where they cut it out, but I thought it was real toO!

[@kimnied7023]

​@@TheNurseFlipperDooneys are sort of meh now.. I used to flip a ton of my personal Disney Dooney bags and even those are hard to get rid of now without taking a loss. 😭 (I'll just keep enjoying mine for now. 😁)

[@sarahj.5970]

Thank you thank you!!! I love the help..this is one of my panics...the mistakes that are inevitable. And the people as well....sigh...we all go more and more nuts.

[@TheNurseFlipper]

Mistakes will happen we learn from them and move on

[@sarahj.5970]

@@TheNurseFlipper xo Yes and you just must jump in.

[@Vicki-mp6vc]

Great Information 👍 You are completely right Kat!!! I had someone try something with me and it was an international buyer. Ebay agreed with me but she still had the right to give me a negative which I felt was wrong. Appreciate info very much. I am a barbie and doll seller on and off. You have got me gonna try sell many things. I thank you for that as I am retired disability and gets me a little income here and there. ❤

[@TheNurseFlipper]

I hope you have good luck in doing it! thank you for sharing and yes it's frustrating with the feedback for sure. I had to stop caring about it otherwise it drives me nuts

[@deborahcatania3102]

Kat, I am very much like you, I have been told over and over that I am to trusting and to soft. My moto is don't take my kindness for weakness!!! You did the right thing, Im sure I would have done the same thing! Don't stress, my father always told me " the squeaky wheel gets the oil" so people make a thing out of complaining! Your good, no one thinks you're wrong here! Have a great rest of your day!

[@TheNurseFlipper]

Thanks for sharing!! I appreciate it

[@cherylbajangem]

Thanks for sharing ❤ you are absolutely in the right. It been too long. She is listing it it her responsibility now.

[@lauriebusch9615]

This is exactly why I don’t sell designer bags or sterling silver. There are so many fakes out there now and I don’t know enough to spot them! I am so glad to know the return policies for those platforms. I have only sold on eBay but have been considering trying Mercari. I had no idea about their return policy…sounds great! Thanks so much, Kat, for the helpful information and illustrations.❤😊

[@TheNurseFlipper]

Yes mercari and posh are amazing for their returns for sure! I definitely learned a lesson on bags lol

[@darleneaitken1620]

I recently bought a sterling silver Tiffany double band bracelet, stamped exactly like some listed online. Being it was very expensive and I sell silver jewelery, I had it checked out to make sure everything was okay....it wasn't even silver.

[@Sansababies]

@@darleneaitken1620 I bought a heavy unique necklace at a thrift store for $2 stamped Tiffany 925. I took it to a silver and gold shop and they paid me $50. The stamp looked questionable so I didn’t want to list it online(couldn’t find an exact match using google), but I don’t feel bad taking it to someone who specializes in precious metals. I even said I bought it second hand and couldn’t verify its authenticity. They were the ones to look over it. If it were real I probably got about 20% of its value, but it’s better than risking an online account suspension and I walked out with cash instantly.

[@deborahtambasco5493]

Great info!! Thanks Kat!

[@TheNurseFlipper]

You are so welcome!

[@seawrightstudios]

I would have bought that first bag thinking it was real. Great information.

[@TheNurseFlipper]

Yes that's what I did too LOL

[@Treasuredivathrifts]

You look fantastic! I don’t know if my first comment went through I was having trouble with my phone. You handled it professionally. I completely agree with you. This made for a very informative video thanks for making this a great learning opportunity for us !

[@TheNurseFlipper]

Happy to help and they both came through LOL :D

[@rossymartinez2001]

You made the correct decision. Way too much time and there are too many scams out there. Don’t feel bad at all. About the luxury bags…if I’m paying $200, I would definitely ask for authenticity or I won’t purchase. When I buy them at thrift stores I do not pay more than $15 if I’m not sure, unless I like it for myself or to gift, in case it doesn’t get authenticated. It happened with a Balenciaga bag, and I kept it.

[@TheNurseFlipper]

Yeah that makes sense for sure

[@marialuzherrera9144]

Love the way you handled ❤

[@TheNurseFlipper]

😊 thank you

[@katherinecormier5030]

You are 100% correct.

[@cheryl8604]

Thank you, Kat, great information. Really like your hair parted on the side.

[@TheNurseFlipper]

Thanks so much!

[@PB4WeGo_FlipN]

I agree with you 100%

[@MCVintageBauble]

I'm with you. 9 months is ridiculous. She didn't do her due diligence. & no way to follow the trail.

[@TheNurseFlipper]

Thank you!

[@samanthagerber9733]

Kat your very honest, professional!!

[@TheNurseFlipper]

Thank you

[@user-dn4ox5tz3h]

Thank you for the backstory!! The customer is absolutely in the wrong... No question. Doesn't matter how long. She should have tested it herself if that was a concern. Her listing is all on her.

[@ameliawoods581]

You are not wrong!!! You are 100% right!!! 👍

[@TheNurseFlipper]

Thank you

[@Deathrattle8119]

You absolutely did the right thing. If that person is actually a reseller as well, THEY surely must understand that. What would they do if the situation was flipped!? They would absolutely be handling it the way you are. I always try to handle situations with buyers no matter what the scenario, after i have thought about it from the other side as well.

[@TheNurseFlipper]

Yes for sure i think putting yourself in their shoes helps to have perspective 💯

[@bethanydick4791]

very good point!!

[@jonnellburgess3437]

You are not wrong . . .

[@alicehall2066]

You will have so much fun at the football game! I’ve lived in the Kansas City area almost my whole life, and I wholeheartedly welcome you to Chiefs Kingdom. Go Chiefs!!

[@TheNurseFlipper]

Can't wait! Mom is super excited too. Only thing I'm worried about is her getting to the stadium if she can walk that far

[@JulieGagne-uo6kd]

Just starting to watch this video now, but before I forget , it's TUESDAY TODAY,I HOPE YOU AND YOUR FAMILY ARE HIGH AND DRY.❤

[@JulieGagne-uo6kd]

I trust you,One of my daughters and I both sell on Whatnot.Ten months to long , ridiculous.

[@TheNurseFlipper]

Yes we are just got power restored a little bit ago after two days so just trying to cool down

[@melisablack7920]

I completely agree with your decision! I used to sell on EBAY and still have 99.99% rating, but I had 1 guy buy a game -he played it for 3 months before leaving me my 1 negative feedback. He said it didn't work - 3 months later. I called him out on in. I did not return his money, nor did Ebay make me. He was my only bad rating ever. 😢

[@TheNurseFlipper]

Thank you 😊

[@PamelaReeves]

Very helpful advice! Thank you!

[@TheNurseFlipper]

You're so welcome!

[@Promnestrias_Imaginarium]

It sounds like this situation could have been a bit less challenging had your buyer provided more evidence and a paper trail from her purchase or the item from you. Certainly pictures and receipts would have offered more clarity. I agree that, ultimately, the buyer let too much time elapse to address the discrepancy and didn't take the proper steps to ensure their sale of the item was accurate to her buyer. It seems like a classic case of the pot calling the kettle black. I admire you for sharing this story, as it helps all of us resellers to authenticate, know policies, and offer grace to the other people in our industry. The buyer seems like they needed someone to blame, and they chose you. Hopefully, they will gain some accountability skills in the future. I respect your candidness here.

[@TheNurseFlipper]

Yes I'm hoping to at least help others to understand and as a reminder to myself as well that the ultimate responsibility lies with us when we list items for sale

[@carolmarin8208]

Yes, she should have tested it before she listed it! No doubt! She is trying to find blame, but she should be taking responsibility for her own mistakes. Always test!

[@TheNurseFlipper]

Yes it's possible I had some but I think that once you list it it is on you!

[@Chic1Stylist]

I totally understand. You are amazing and reputable. Enjoy the rest of your summet

[@TheNurseFlipper]

Thank you and you as well. It has flown by here!

[@sherrislife2046]

I agree with you 100% It is her responsibility 10 months later is way to long anyway

[@TheNurseFlipper]

Yes the time is definitely the issue

[@meghandaniels3406]

@TheNurseFlipper I came in at the end of the live and mentioned that on Poshmark if it's an authenticity claim the three-day rule does not apply. There is basically no time limit on returns for replicas because they never should have been sold in the first place. This should be true on all platforms as it's illegal to sell replicas, but I can only speak to Poshmark. However, on Poshmark I think people have had similar issues with purchasing in live sales. It's harder to fight a purchase if there is no official listing (Poshmark allows quick list items). In this particular case, where so much time has passed and there is no real record of the buyer's purchase I agree with you denying the return. I also agree that it is 100% on the buyer to have an item authenticated before they list it if they want to turn around and sell it again. I have learned a lot about luxury bags over the last year and use that to check over bags from trusted sellers and/or that come with COAs.

[@TheNurseFlipper]

Thank you for the information ☺️

[@francescabajaj6764]

I agree with you 100%! Even if there was something amiss why did she wait 10 months? It’s a scam!

[@TheNurseFlipper]

I don't think a scam really I think just expecting a lot more responsibility way too far out from me

[@liciaroutson8416]

I think you are right. I wouldn't worry about that buyer. She is being unreasonable. No way anyone would take the item back after 10 months!

[@TheNurseFlipper]

Yes nowhere that I'm aware of

[@hycinth5371]

Thank you for sharing this information and experience. It is very helpful to learn the return policies across platforms. As for bags, I only sell my collections that I acquired new directly from the brands. I know that when I sold all of my collections, I won’t pickup any secondhand bags because there are too many good fake bags out there and it will be very difficult to get it right. As for the sterling case, I am perplexed that she came back to you. It is so long ago. Great advice thank you.

[@TheNurseFlipper]

Yes i was as well when she let me know the length as honestly i can't imagine going back to someone after so long

[@For-truth]

Oh gosh your son is so adorable & sweet.

[@TheNurseFlipper]

Thank you

[@beachwalker2245]

Great advice-and no designer purses for me either-if it goes over my shoulder and I can put stuff in it, it’s a purse -super afraid of fakes and what they could do to my store so I avoid them😊

[@TheNurseFlipper]

LOL see I don't even carry a purse!

[@cindynasser7793]

You’re Awesome 😊

[@TheNurseFlipper]

You too!!

[@veronicalavery6542]

Hi ya, don't beat yourself up about that Sterling issue 10 mths ago . Some other sellers..... humm well..... they should have checked before sold. Plus thanks for all this onfo. Go have a good latte ya need. Cheers

[@TheNurseFlipper]

hahahhaha I need something ;-)

[@zulemaalamo4863]

I agree too long within the first 30 days I would but not sure p months , you are very professional Kat , I still love you.❤

[@TheNurseFlipper]

Thank you 😊

[@carriewheeler5540]

This was such a good video for sellers!! There are so many reproductions of items out there it can be challenging to know what may or may not be fake. I try not to buy any fakes, reproductions, or things I just don’t know much about . With that being said, I have a question. Can you sell items on eBay that are reproductions if you disclose it as a reproduction? Such as Nippon, RS Prussia etc. Or should I just re-donate those items back to the thrift store? I appreciate you and your insight, Kat. Thank you! Carrie

[@TheNurseFlipper]

I believe the reproductions are ok as long as it's not a fake trying to pass, but with the ceramic items I think alot just do in that style (but don't use that name in the title)

[@PickerGems]

Hi I believe you are in the right that buyer had no right to get a refund as you said 10 months is to long and the buyer should have done that work it self too I know you say untested because you don’t have time which I understand. So I think you are in the right. ❤

[@TheNurseFlipper]

I'm ok taking stuff back within return time if I've not had time to test but not that far out

[@bugcoppock3910]

My opinion is you are totally correct. I sell on ebay. I don't care who I get an item from or how much I trust them, before I sell anything on ebay it gets tested by me. This lady obviously is not the one to be trusted. She obviously has no place selling anything if she thinks this makes sense. She was wrong not to test item before listing it, and now she is wrong for expecting you to take a return on item sold over 9 months ago. That's just flat out ridiculous. She needs to take a good long look at her business practices and reevaluate herself. She obviously had ability to test item beforehand since she tested it once her buyer returned it. It was her laziness that caused her to get return not anything you did. Some people just frustrate me with the way they think, or don't think I guess I should say. Stand your ground, you did nothing wrong.

[@TheNurseFlipper]

Thank you 😊

[@bugcoppock3910]

@@TheNurseFlipper you're very welcome

[@kristitownsend520]

Preach Kat!!!! ❤

[@TheNurseFlipper]

LOL my soapbox talks :D

[@donnafredericks6312]

Hey there! Great info as always! Do you pretty much go to all the Rays games... I have a friend that plays and thought maybe I can get something special lined up for Dalton......

[@TheNurseFlipper]

Now that school is starting I'm not sure how much we'll be able to go except on Fri Sat or Sun, if you could get something lined up I could make sure we could go but only on those days since school starts Monday. Also, football is starting so we might gotta go to some of those too HAAAA I know Sat we are going to the Jaguars Chiefs game, but other than that any Fri Sat Sun I could be there :-)

[@richardsypniewski9279]

I sell mostly physical media.Lately several different buyers have decided to use me as their personal,one man Blockbuster Video rental service.Meaning they purchase a "brand new, FACTORY SEALED" dvd.I provide multiple,close up pictures of the intact security sticker and "Y fold" shrink wrap in all my listings.What several buyers have been doing is,watching/burning a copy (😉) then opening up a FRAUDULENT return claim stating the "item is defective".Of course the first thing i do when i receive the dvd/cd back is check it out on all 4 of my players (3 different brands).Needless to say,all the returned discs have played PERFECTLY.Of course they did.They WERE brand new! Now if i decide to relist them.I have to list them as used.My question is should I play dumb and eat it as the cost of doing business.Or should i push back and try to fight it.Knowing that eBay sides with the buyer 99% of the time?

[@TheNurseFlipper]

For me it would depend on the value if it's low i wouldn't fight it but i would make sure i block that buyer so they don't do it again

[@richardsypniewski9279]

@@TheNurseFlipper Hi Kat, Thanks for the quick reply,I know how busy you are.Thus far I've just sucked it up because they have been low cost titles.I absolutely do block those buyers.It's just that it's been happening more frequently and I don't want the "eBay God's" to ding MY account because of what these scammers are claiming ("item was defective"). Thanks Kat!

[@janehalladay9718]

She did not send u a picture. Poor job on her side. Follow the rules. As I have learned the business I am always learning where I have not spent the time reading the small print. Thank u for this info hearing the facts help understand better. Do not take to heart what she says she is trying to guilt u to a refund.

[@TheNurseFlipper]

Yes I have as well as far as small print! Like ohhhh I should've read that LOL

[@willow_alley]

Absolutely NOT your fault! Omigosh, that lady is unhinged. She didn't do her due diligence. Period. You can't please everyone. 🙄Don't even lose one minute of sleep over it, honey. Btw, I was in a rush to ship something yesterday since it got late in the day and I shipped it to the wrong person! Gah!!! Like you said, "We're all human." 😅

[@TheNurseFlipper]

Oh no! It definetly happens

[@Kens-bin]

She bought it and she didn't test it that means she is irresponsible and she can't trust herself . Your good

[@michelleresell1022]

I just sold some Nikes and eBay said they couldn't authenticate them! They are sending them back to me. I watched comparison videos and were sure they were real. Do you know if they will tell me their reasons? I am so disappointed. I cried.

[@TheNurseFlipper]

I don't think that they do tell you. If you think they're real perhaps pay for authentication and list elsewhere. Sometimes they will not authenticate for damage not disclosed in the listing not only if they're fake

[@beeeeepbeeeep]

Love me some Fluey Fatawn 😂

[@marialuzherrera9144]

You are not wrong at all

[@sueheiser7423]

I agree

[@diannematthews1113]

Is there a list of Brand Names that need to be authenticated? I have a Tommy Hilfiger purse that's worth $25. Not worth a $30 fee. He's also not luxury but welll known. Does it matter if it's a low value?

[@TheNurseFlipper]

To me I only do it on items worth $300 or more but I will look at the basic build and construction. A lot of fakes are very easy to spot

[@TheMerryWidowX]

$200-$500 the buyer will have option to have it authenticated for a fee. $500 plus will always go through authentication for no fee. So, anything less than $200 does not even get an invite to the authentication dance.

[@thomascabral8443]

no pics, 10 months, no,no,no they are scamming you, they are wrong, upset and maybe rightly so, you did the right thing,, I would do the same as you,,,

[@TheNurseFlipper]

Thank you!

[@imthebossofme63]

The thing that gets me is that there are so many people selling "reproduction" merchandise and even say it. I have run into several at the post office and they are selling TONS of things and don't even try to hide it. Most that I've met are selling on Facebook.

[@TheNurseFlipper]

Fake stuff unless it's not exact copy is highly illegal when it comes to designer stuff so that's crazy

[@MBDesignsTexas]

I am so shocked that I see fake Louis Vuitton purses on Mercari. You can't buy a new LV for $130 dollars. I am new to selling on there, but when I saw them it makes me question buying items on that platform.

[@TheNurseFlipper]

Yes that's highly illegal and I would assume they take them down when they see them I would personally report them if I saw them

[@andreabradley5837]

I don't think you are wrong. That is absolutely ridiculous. I used to work retail and we had a woman that would always come in right before closing on a Friday night and want to take a bunch of furniture home on approval. She would then return it all Monday morning saying it didn't work out. We would then find out that she had a big party at her house over the weekend. Scammers gonna scam! My co worker finally called her out, said "you can't wear a dress to the prom and bring it back the next day for a refund".

[@TheNurseFlipper]

UGH that would be so frustrating and I am glad someone finally called her out

[@mickid3504]

10 months ago, says it all. Why did ebay ding the Dooney bag?

[@TheNurseFlipper]

They said it was in authentic but it isn't really worth enough to get it authenticated I think it's like 50 bucks so not worth paying 30

[@M322233]

Your buyer messed up and instead of accepting responsibility and learning from it, she blamed you and attacked your character. She is not in a relationship with you, why should you care about her trust? She is not your spouse or child to threaten you with losing her trust. Her behavior is childish. I am glad you blocked her. She bought a silver item without certification and did not bother to test it. If this was not enough, she listed and sold this unconfirmed content item, and got caught. And started to look for whom to blame.

[@TheNurseFlipper]

Yes I agree the bottom line is when we turn from buyer to seller the responsibility is ours !

[@M322233]

@@TheNurseFlipper I loved silver jewelry ages ago, and for many years I have not been buying or selling anything requiring proof of authenticity. But after this video, I thought that it would be crazy to buy something at basically a garage sale and not test it, whether to sell it or to keep it for myself. It has nothing to do with personal trust, you did not sell this item with the passport and warranty. Yes, some people are experts and see the authentic items, but she was not one of them.

[@theresabrewer7466]

Do you have to mail the item in to get authenicated?

[@TheNurseFlipper]

No you just send requested photos

[@rollwithitbaby2]

There’s no store that I know of that allows returns or refunds after having the item 10 months. You are definitely not wrong.

[@TheNurseFlipper]

Thank you that was one of my thoughts as well

[@wiskeywingnut6376]

Kat, so we just sold a Gucci Purse and just listed as a purse, no claim that it was a Gucci just a purse, have you ever had an issue doing this?

[@TheNurseFlipper]

I wouldn't do it if it's fake and you know it it is illegal

[@carlazona4944]

I have been watching you for years , you are someone I feel is honest, ethical, and fair. But 10 months is too long. And with no pictures, and who knows how many hands on it , I feel you are justified in not accepting it. On another note, I’m curious why EBay removed your Dooney listing. I have the same bag, and it’s real. Does yours have the little tag inside that starts with a letter followed by numbers ( its serial number?) So what happens when you authenticate it and it’s real, will the allow you to relist it?)

[@TheNurseFlipper]

I think it was cut out is what sucks and it's only worth I think 50 or 60 so not worth paying to authenticate it

[@debbiemitchell6055]

Wow, when I asked about the authenticator policy I sure didn't want to bring you bad luck. Thank God my Hermes Bag was Real.

[@TheNurseFlipper]

Yay glad to hear

[@beeeeepbeeeep]

I don’t “accept returns” but I do accept returns for damage/fit/unhappy with purchase anyway. Do you think I should change my store to accepts returns? Are there really buyers who won’t purchase from a seller who doesn’t offer returns? I thought putting doesn’t accept returns would essentially keep scammers away but I don’t want to keep customers away too:

[@TheNurseFlipper]

I would do it it will help you in the algorithm and honestly i think doing returns discourages scammers because instead of a partial refund i tell them they have to return it

[@Happycat8385]

I've done charge backs a couple of times buying jewelry through auction houses that was portrayed and marked solid gold but were counterfeiter pieces and although it wasn't through hi bid each place had no refund policies ( auction ninja and caring transitions ) I did get banned from auction ninja but easily opened another account. These two auction houses don't offer previews. I paid over 500 dollars through auction ninjas clearing house estates seller and wasn't eating it lol

[@TheNurseFlipper]

I don't do a lot of gold because the prices are so crazy and i don't feel I'm that knowledgeable on golf too spend that much

[@Sagorski1611KJV]

So 1st thing. I haven’t heard of Dooney Burke being faked. But like you I’m brand new to this. Second. Where do you recommend I get a painting authenticated? I have 2 absolutely amazing paintings that I’ve determined myself are real. The painter is not well known enough to have fakes and there are no prints made of any of his paintings. However they still regularly sell for $600-$5,000 at auction. I have a matching pair portraits and listed them for $1,500. It was recommended to me that I contact a site I can’t remember the name now but I looked up reviews and their reviews were terrible and their BBB was very low as well. Most people pay the fee and never hear back from them. Anyways I also live in an area where the nearest authentic store I could find is a half days drive away and I emailed them and called with no response, the only thing I could find for sure they authenticate is art specific to my state. Anyways I went ahead and listed them because my car is in the shop and I’m hoping they will sell well because I know it’s going to be a very expensive fix and based on my research I’m 100% positive they are the real deal and I have them listed at a good price that similar items of his art sell at. But I’d love to get something more official to help ease a potential buyers mind.

[@TheNurseFlipper]

You could search online i have never had art authenticated

[@tina_miss_da_meana]

I dont think youre wrong. 10 mo is way too long. What do you sugest i do with Jewelry? I have some pieces marked 950, 925, etc and have no way to test it. Do I try to pawn it or see if a jeweler will buy it dirt cheap? Idk what to do with it. Lol 🤷‍♀️

[@tina_miss_da_meana]

Ooooh!!! I'm a Chiefs fan, too!! ❤❤❤

[@TheNurseFlipper]

I would test it get you a acid test they're pretty cheap and lots of videos online how to do it

[@TheNurseFlipper]

Go chiefs!

[@AmyPore-oq4ok]

I had a buyer try to return a pair of jeans after 3 months. 🙄seriously? Retail stores don’t do that. She threatened to ruin my store.

[@TheNurseFlipper]

I wouldn't have that far out

[@ellenmcdonald6805]

I know you are an honest person, so it upsets me that someone is badmouthing you. It sounds very suspicious.

[@TheNurseFlipper]

Mistakes happen to anyone and I think good transactions with one bad one really should be looked at overall that's what bugs me so much. If it hadn't been the length of time I gladly would have worked with her

[@TheCollinsCollection]

OMG you were not wrong….. so frustrating that she didn’t reach out in time for you to confirm how it was sold. NOT that you need to prove anything… especially not your trustworthiness.

[@TheNurseFlipper]

I just feel bad as I would never intentionally do that

[@Sansababies]

I feel bad IF what she said is even true, but it’s insane for her to expect you to be responsible after all this time. I don’t normally block people, but I would in this case if I were you in case she trolls your shows or pulls something.

[@TheNurseFlipper]

I did and I hated to have to and as I said if it was timely I gladly would have handled this but after so much time and not being able to see receipt or video i just can't

[@maryklibert421]

I sold a pair of sneakers that ebay said were a fake Louis vuitton. They canceled my sell refund the buyer and return my Sneakers a week later. The shoes were dirty soles were dirty like they had been wore by ebay. Had the sneakers checked out at a company that sells them and yes they are the real thing. Ebay was wrong and have not gave any excuses for my dirty shoes and will not even respond about their wrong action. Ebay should give me a credit for sell lost and give me a written apology.

[@jovialjuggler1645]

Stick To Your Guns Kat. That Is Just Absurd The Buyer Would Think A Seller Would Even Consider Accepting A 9 Month Return. Heck, Most Brick And Mortar Stores Won't Accept A Return Without A Receipt Even If It Is Their Brand And 14 -30 Day Max With A Receipt. The Nerve Of Some People. Time To Blockity Block Block. Thanks For Another Great Video.

[@TheNurseFlipper]

Yes I did for sure I do not want to deal with it anymore

[@marialuzherrera9144]

Mercari allows sellers to post fake items… I did try to flag a fake Kate spade and they said it was okay to sell replicas as long as they list as “Kate spade “ inspired

[@TheNurseFlipper]

Interesting because to my knowledge it is illegal to sell fakes

[@karinwullfrodt]

Is absolutely real Dooney & Bourke Yap is real. ;)

[@TheNurseFlipper]

That's what i thought I'm glad I'm not crazy 😆 🤣 😂

[@annettehorn1696]

Yay George

[@TheNurseFlipper]

Yes he is a wealth of knowledge!

[@cjdragonsplanet3509]

If I bought $150 item, I would have tested it right away