What to do with amusement park guest complaints

Stuff happens. Some times guests complain about their experience in the park on on a ride. I want to address how a general restraint complaint is handled in the amusement park industry.
side note, no dipp'in dots were handed out in the making of this video.

[@NewEnglandModz]

"Malicious" and "Ride Operator" are two sets of words that should never go together... 🤣

[@ryantheridemechanic]

I have a mountain of malicious operator breakdown stuff that happened in the park. People wanted a break more than they cared about their job.

[@NewEnglandModz]

Please make a video on those stories.

[@wade_jpeg]

I work at an attraction, at a theme park. Auditors have been pushing restraint questions lately. Mainly what to do in the event that a guest reports an issue with their restraint. I’m glad we have procedure for that. I think it does a great job of addressing guest concern, and providing assurance for them that the seat will be taken out of service until the issue is resolved.

[@ryantheridemechanic]

Yea the company I worked for had a rule of thumb type deal. But it was quickly become a written policy. To ensure they were all addressed properly.

[@joshfreund6008]

"You cant give away dippin dots"😅😂😅😅😅😂

[@ryantheridemechanic]

Nope don’t do it. Throw funnel cakes at them if you want! Haha!

[@spinba11]

The best example of staff paying attention to guests as they come back to the station is son of beast, there was a major issue with the track that caused injuries to most of the people in one train, luckily staff noticed as the train was coming back in and was able to e stop before the other train left the lift

[@Jillousa]

Son of the Beast was the worst risw of my life and genuinely felt unsafe. I believe I rode it shortly before that accident because looking back I was at the park during that week. I just didn't hear about the accident until a few years later so I can't confirm for sure. Can definitely pinpoint myself to that park around that time. I went to Kings Island precisely to ride that ride

[@TripleTSingt]

I work at Black Mamba a lot and there are SO many guests who want one more click, since the ratcheting on these coasters is kinda far between positions (since its already a kinda tight restraint, the B&M over-the-shoulders). I always ask "are you sure, it might be very tight?" and tell them it's fine like that. If they want, I push it once more and I can usually get one more "click" in. Had it 1 time a guest was like "now it's too tight", so I told him it's the way it was before or this way. Nothing in between. She got very silent for a second, thanked me, and we dispatched. ^^ Since I worked there now for years and been a coaster enthusiast for years before that, I always chuckle at ppl thinking it might be unsafe, when I'm literally there, close it for them and check it. Like, what do you think they pay me for?

[@ryantheridemechanic]

Ha! Good job!! Most people, if you keep asking, just think all workers are under trained. At all levels. So that’s my thought behind no trust.

[@TripleTSingt]

@@ryantheridemechanic by now, I know most of the tricks at every ride, so I usually come off as "pro", like I can perfectly predict timings and stuff. But still, some people-

[@sharkheadism]

I can't imagine trapping a supervisor, manager, or mechanic on a ride during an inspection. Especially a mechanic. Upon their arrival it would've been a real "mask off" moment as the kids say. They were cool to us and we were cool to them.

[@ryantheridemechanic]

Yea. It’s happened but mainly there is a “whoops sorry” when that got back. Mechanic almost started a fist fight. Almost.

[@pineappleroad]

I did recently have a bit of a “is the lap bar locked” moment (it would have been between clicks), but that was before the ride op checked the lap bars (the ride op got us to pull them down, then went along and checked them, the ride had a max capacity of 7 riders if I remember correctly) And even if the lap bar did somehow completely fail, the ride op would have been able to immediately stop the ride (not E-stop, as the ride doesn’t have that capability, the motion of the ride is controlled manually using 2 joysticks, and when they are at the controls of the ride, they have a clear view of the riders at all times, oh, and the ride probably doesn’t actually know its an amusement ride)

[@SkeledroMan]

According to the ride crew on baron, it's a relatively common thing for it to open by just one click when the train is hanging over the edge of the drop. When it's on the threshold of a click, the pressure on the restraints from the person flopping forward is enough.

[@spaceistheplace2293]

Yeah if it doesn’t fully engage with a ratchet it can slip to the next ratchet, not unsafe at all since there’s two pawls for each restraint. It would happen while checking restraints too if you’re giving them a good pull.

[@ryantheridemechanic]

Over greasing can cause problems like this as well. Causes the ratchet pawls to react slow.

[@Mr6384]

So much goes into these videos! Thank you for the time you take to educate those of us that aren’t theme park smart!! Your facial expressions say so much!! “The exits that way!” In my 45 years of retail/customer service, I never said that!! Never even said “bye Felicia!”

[@ryantheridemechanic]

You know it then, upset people are the hardest to deal with. Whether they are right or wrong. No dipp’n dots!

[@Mr6384]

@@ryantheridemechanic I worked for Walgreen’s for a time before I retired. I had a lady come in one evening at 9:59 and we closed at 10. I stopped her at the door and asked what she needed (the managers in the ivory offices wouldn’t allow one minute of o.t. They told us to lock the doors about 3 minutes early) Anyway she needed a phone charging cord that was by the register, so I asked the cashier to get what she wanted and locked the door. When she was paying, she looked over at me and told me that “as a manager I should know better than to close up early.” I explained that I was simply a shift leader, and asked her what time we were supposed to close. She told me that “we were a 24 hour store!! And why didn’t I know that?” I explained to her that the 2 24 hour stores near us were about two miles north, and one 3 miles south! I then pointed at the store hours sign!! She left embarrassed and hurriedly!!!

[@nathonizamboni875]

100% I have had this happen many times when checking restraints on both a GCI and an Arrow. The real question is why GCI allows one-clicks when this is possible. I am not worried when I hear the click, but when a guest pulls it down before I get to them and might get a one click mis-click? Makes me nervous for sure. I have yet to see or hear of that actually happening though. Also that ops response, if they did respond that way, is absolutely how we want to respond when we get a restraint complaint lmao. B&M rachets don't click super loud, more of a 'tink' than a click. I'm not a huge fan of that particular aspect of them because of mis-clicks. When getting larger guests in, I'm pretty sure we often get mis-clicks that are enough to trip the sensor, but I don't work the B&Ms super often so I am not sure. B&Ms usually have sensors and require several clicks which I do like a lot. I know ops who do things like setting up blocks with associates on the ride. The Arrow I worked could stop trains on a dime if necessary. Start bringing the train in and whoops! My hand slipped! Very mean prank that one. I have never herd of someone doing either to a maintenance guy but that would be very funny. Man, we had half of the carpentry department on the ride one day. If only I had realized the opportunity that presented!

[@ryantheridemechanic]

1/2 the carpentry department would have been funny. As far as the GCI. The millennium flyer we had used an indexing cam I. The restraint. When you got the first click it actually dropped in on the 6th tooth. So it passed 6 clicks before it was aloud to drop In and lock.

[@Colaholiker]

That El Toro video makes me cringe. Everyone who has ever been on that ride knows that its sole purpose in life is to try and throw you off, which the restraints prevent. With an open restraint, there is no way someone could be hanging on to the train, and there is no way that your neighbor will be able to keep you in there. It's just some kid trying to get attention on whatever social media this was posted. I had a technical complaint once, it was one of the Pinfari Zyklon coasters at a fair. The car departed the station, went towards the lift, and due to its inertia went up on the lift quite a bit. But the chain dog did not catch on immediately, the car rolled back about half a meter (20") before catching onto the chain. Not dangerous, but a very painful jolt (mind you, there are no headrests) and certainly not good for the chain dog and the lift mechanism. So I spoke to the operator who first shrugged it off. "It's normal to roll back a little before it catches the chain". "Yes, A LITTLE, but not that much". Only when that particular car went around again they looked and saw that this was far beyond the usual "a little". The car was taken off immediately afterwards.

[@ryantheridemechanic]

It’s good they were able to see it repeat the event to justify the complaint. Sometimes thing only do it once for whatever reason and the problem can’t be duplicated.

[@CheesecakeMilitia]

Really appreciate that ride story at the end - seems like a rare opportunity to get that sort of insight on a prototype. I do hope they're able to improve that ride model and see some of the more ambitious designs realized some day.

[@DigitalAndInnovation]

This is a great case study of a phenomena that happens in many different industries. People do not know what they don't know... as you pointed out with the first example, no amount of logical reasoning or explanation is going to change the narrative the person believes in that moment. It is not worth entertaining because they are cognitively saturated. The second scenario also has them in a heightened reality- but in there mind they need to know that it is being looked into because it was a matter of preventing someones death, not a minor inconvenience to their experience.

[@ryantheridemechanic]

And it’s a very tough job for those operators to decipher what is happening to people on a ride. A lot of people start scared and end scared

[@Livk57]

On the Batman The Ride at Great Adventure I had the restraint go up that one click, so when we got to the break before the station and I unbuckled the guy next to me noticed that it was different because we started with the restraints in the same position and suddenly mine was slightly further up than his. He was kinda freaked out, and I was not 😂 I do love a good opportunity to talk to other park guests about how coasters work.

[@Deebofreebo]

Oh man, a mechanical explanation for what I felt on Alpengeist over a decade ago. Rationally I knew I was safe, but lizard brain in 19 year old me did not process that fact well. 😭

[@ryantheridemechanic]

When it happens to you, fight or flight kicks in. Not for me but only because I have the knowledge. For most people it’s a life changing experience. Sounds like no dip’n dots though.

[@Hangtime_Davi64]

I had my restraint pop up on the Georgia Cyclone (80's Dinn wooden coaster). It actually came all the way open right as the train started leaving the station. The ride stopped instantly, but me and my friend next to me were openly shocked. I just let the operator close the restraint and then the train dispatched normally.

[@ryantheridemechanic]

Some of those old woodies….. I wouldn’t put their restrain system holding the back gate shut at the house. But that’s what they designed so it’s accepted.

[@djpasstheaux7857]

Happened to me too. Same ride in 2011. My lap bar popped open while leaving the station.

[@geekmoto1363]

now when it happened to me, I immediately told the rest of my crew that we are not loading the train and to send it empty until maintenance could get there and look at it and i said it loud enough so the guests in line could hear it and understand without having to say what happened and thats exactly what we did

[@ryantheridemechanic]

Yea if In doubt never load it. Good call.

[@geekmoto1363]

@@ryantheridemechanic the annoying part was that seat controls the other 3 restraints in that car, so we ended up blocking off that whole car, i wanted to pull that train off track and i really should have pushed for that, looking back at it

[@ryantheridemechanic]

@@geekmoto1363 so my experience is that maintenance would go out to look at it within 30 min. Most rides looking at 20 min to take a train off and put it back on assuming transfer runs smooth. So most of the time the throughput is higher just leaving it on the track and tuning empty.

[@geekmoto1363]

@@ryantheridemechanic we had three trains running, and the transfer was right behind the station and quite frankly my brain was going nuts for safety, even though the train had been signed off that morning, the incident called that sign off into question at least in my mind though from what i heard from maintenance the next day was they tore the restraint system apart in that car and fixed or corrected whatever it was, of couse by the time it did happen, i was able to ride that ride without holding onto anything, i knew every inch of the track and where every bump and brake was

[@geekmoto1363]

@@ryantheridemechanic plus our crew was fast and efficient enough to be able to recover from loosing a train, at the end of the night most nights, we knocked the line down in about 30-45 mins even if the line was over an hour long

[@dindog22]

the ride crew messing with the mechanic seems like something you shouldn't do. kind of like you should never mess with the IT guy if you work in an office because that guy can make your life miserable if he wants to

[@ryantheridemechanic]

Doesn’t work that way really. As a mechanic you can’t really mess with ride ops. They can mess with you but anything you could try as a mechanic they would just stop operating the ride and it would backfire. Just my thought.

[@Myka_The_Lost616]

My brother had his restraint on raptor at cedar point undo and it went up to his belt, I was next to him, my mom on his other side, and I reached over to each other and held him. My mom politely went over when we got back to the station and let them know while I helped my brother who was shaken (he was in 8th grade and skinny as hell) and my mom showed them the exact seat and said we wanted no problems just to protect people. They shut the row down and we stayed for a bit in case more info was needed but I'm not sure what came of it

[@jacobplatt3066]

A very good video worth showing how a restraint can pop up slightly and still be locked is the Alton Towers Oblivion harness fail. A lady, during the verticle drop has the harness tight and as she drops, the latch slips one click but latches at its next due to it already being engaged

[@ryantheridemechanic]

Yea it can happen any time you try and make the restrain very tight. That’s when you introduce bind into the assembly.

[@Davidvariance]

Gatekeeper?!?! It can't be you. Just rode it yesterday 😂 Wait a minute. That came out wrong.

[@ryantheridemechanic]

Haha!!!

[@macsignals]

The Dippin Dots bit has me rolling 🤣

[@TanookiOshawott64]

That happens at the wooden coaster I work at. I’ve checked restraints you know a firm IROC approved grasp with a push down pull up and when I pull up it POPS up. That’s when you push it back down and keep going. And guests do come back freaking out about it when it happens mid cycle. That’s why the minimal restraint is 2 clicks in case it pops up one

[@samich57]

Excellent video. The stories were very entertaining and educational. Thanks

[@ryantheridemechanic]

Your welcome!

[@geekmoto1363]

yup had this happen to me on a test ride, it was just the shoulder harness and not the lap bar, and because i knew the original design of the ride i was testing was originally just a lap bar i would have let the ride carry on till i got back to the station, but due to the ride being visible to guest facing areas, i quickly reached up and pulled the shoulder harness down and held it down.

[@ryantheridemechanic]

Yea don’t show that haha! Don’t want people getting ideas.

[@danloosen8358]

First video of yours I watched, interesting stuff! I've been around the industry for years, and somehow had the first click up on a ride this summer and will admit even though I knew what was going on, it was a little surprising. I don't know if you mentioned it and J missed it, but the important thing that I would tell people is in the event of a harness failure, they were designed to keep you locked it, not to unlock. Since people generally don't think about how things fail, they think a failure is likely to open the harness fully. I explained to skeptics that it was like if an arcade claw game broke, they would make it stop working, instead of just keep grabbing everything until it was empty. No matter what, interesting content, I intend to watch more!

[@ryantheridemechanic]

Thank you. Welcome to the channel.

[@ghettoside21]

I love your videos keep up the great work . Video suggest : you should do a debunk video with the final destination roller coaster scene 😊❤

[@ryantheridemechanic]

I keep thinking of that as well haha! I’ve watched that scene so many times it like ……come in folks……. And yes. When that movie was released we had so many guest complaints the next two weeks.

[@Deurklink]

My restraint came loose while watching this video, where can I collect my free dippin dots?

[@ryantheridemechanic]

Exits over there>. Hahahah!!😂😂

[@Jillousa]

😅

[@timk987]

Superman Ultimate Flight the guilty coaster!

[@jaybaren4965]

Was on raptor 1 time and experienced a click up. Scared me at 1st but pulled back down and It locked back to where it was

[@ryantheridemechanic]

It will make you life flash before you if your in the right spot.

[@micoasters]

Can you do a video on the stupidest things you have heard people ask while at parks?

[@damonappel]

Video was worth the watch for the story of an actual malfunction. 😮

[@ryantheridemechanic]

Thanks. That’s the one legit malfunction I know of in 14 years.

[@unifiedthrills]

Fun fact I had a restraint failure, I was getting on joker (S&S Freespin) at sfgad and my restraint was almost half locked like it wanted to resist but when enough pressure was applied it would slowly release, the operator said it was green lit but ran it through cycles, I still wonder if I’d been ok if I ignored it and got great airtime 😂

[@ryantheridemechanic]

Yep that’s what’s called, officially, “spongy” it’s the last symptom as typically both cylinders are on their way out.

[@4everpee]

At laronde the restraint has failled couple years ago. This is the old arrow dynamics train.

[@ryantheridemechanic]

Not much redundancy on those

[@Spike-sk7ql]

I buy the first chicks story as much as i buy other COMPLEYELY unbelievable stories such as...... nevermind, we are on youtube.😂 sounds like the ride op believed her that much too.

[@ryantheridemechanic]

Yea the reaction of the park just says they didn’t believe it.

[@ThrillsofColdplay]

The first girl was lying she would literally go flying off riding El Toro if it came off

[@ryantheridemechanic]

Well lying or not the main point is to address the concern in a timely fashion. It really show how much personality reading the operations crew has to do when talking with guests.

[@triton6127]

@@ryantheridemechanic I think she was lying about the whole thing. Including the supposed reaction from the park.

[@JaimePerez-vy7yb]

never give away dippin dots 🤣

[@ryantheridemechanic]

Nope. Probably the most expensive thing in the parks inventory.

[@Coastopia]

Hey! Mind if I borrow a couple pieces of information from this video for a video explaining a follow-up TikTok of hers? I'll make sure to give full credit. Great video by the way! (By the way, if you were wondering, she cleared up in a video that it happened on Runaway Mine Train)

[@ryantheridemechanic]

Sure go ahead.

[@zacherz13]

Waaaaait. Do you work at Kennywood, because this for sure sounds like the Steel Curtain.

[@ryantheridemechanic]

No I don’t work for a park anymore.

[@lowbarsociety8094]

Row 3 on one of Magnum’s trains has done as described around 28:30 to me a few times this year (I’ve ridden in row 3 15-20 times this season across all 3 trains, but I’m not sure which is the culprit). When it does happen, the lap bar will raise 6-8 inches above my thigh-after ride ops checked in-station usually only by pulling up, which on that particular tooth normally leaves about 2-3 inches of room. I swear it is not staying put on a tooth, and I haven’t experienced it in any other row over the years; just not sure which train. If it is normal, it is odd that CF maintenance allows for that much variation between restraints. It does happen more easily if the lap bar is slightly depressed first, and can be corrected by stapling. Am I crazy? Can something like this slip through the cracks if it happens in only certain circumstances yet has happened to me 3 or 4 times this year?

[@ryantheridemechanic]

Sounds like cable bind in the release assembly. Without proper guest complaints those types of things are super hard to track down as they kind of resolve the bind after sitting for a couple of cycles. I’d imagine replacing the unlock cables could fix the problem but I don’t honk they know they have a problem at this point. If it happens again nite the train and position your in and tell the operators that this has happens multiple times. That’s about all you can do. Intermittent binds are super hard to try and fix. They might have already replaced components as a shotgun repair and don’t know the problem is there.

[@lowbarsociety8094]

@@ryantheridemechanic that makes sense. I’ll actually be going Sunday and plan to ride it several times in that row, so if I do notice it, I’ll be sure to let staff know. Thanks for the reply! Love the content

[@ryantheridemechanic]

@@lowbarsociety8094 thank you!

[@sumguy8]

This guy deserves more likes...

[@ryantheridemechanic]

Haha! Thank you

[@Jillousa]

kid inches too short and parents say "I'll take full responsibility.". People being told about height and loose article policies and cry for a manager for discrimination.

[@CoasterDad86]

Definitely and illegitimate concern from an over dramatc GP rider. SO MUCH would have to fail for a restraint to fully open

[@dogsinthedark]

Where did you get that chair?

[@ryantheridemechanic]

That’s an Intamin impulse seat. It was broken and I salvaged it.

[@MythicHellebore]

Yes, I watched her video and laughed. I was a little upset as people believed her and started whining at the park. In my own limited experience I have had secondary restrain issues that would scare people not die hards. The first time I was on Raptor I sat and watched as the secondary slid out and fell back down to the seat front on the lift hill. Oh god that freaked me out. I pulled down so tight on the harness it moved down a little. It was definitely locked so it was no big deal. I came into the station and ride op just looks at me like I did it, f that and just got off. Next time was on Magnum the seat belt was definitely buckled when I left the station. I had started stapling my primaries after Raptor so that lap bar was tight. I got amazing air time on hills better then ever before. We pulled into the station I lifted the primary went to unbuckle the belt and it wasn't there. I looked over the side of the train and there was the other half of my belt. I looked up at the ride ops guy and the look on his face was it was my fault again. I never made a deal out of it because the primaries did their job the belts are just a comfort factor. The most recent was on Steel Vengeance everything was good on this one but I did learn how much the human body fluid shifts on a ride. I was stapled in at the beginning and could barely breathe when I got back I had room. The primary didn't move things in my body had. Really enjoyed this one the sarcasm and jokes too

[@ryantheridemechanic]

The body move so much.

[@ryantheridemechanic]

People here have a much higher rate of malfunction just do to the math. Most people here ride more than a group of 4 thousand will in their life time.

[@MythicHellebore]

@@ryantheridemechanic well I want to believe that. They had to open and relock the restraint because it threw an error. I was close to the walk of shame this year so I pushed hard against it with my body to be sure the computer would show any error before we left the station. Let's just say it unnerved me enough I only put one hand up all the way. I wouldn't mess with any machine especially a wild RMC. I still ride though because I trust the safety records and multiple redundancies of roller coasters

[@ryantheridemechanic]

@@MythicHellebore I’ve done the walk of shame so many times. But yea dont mess with RMCs. The only coaster that seem angry you’re on board haha!

[@zanzabar4ky7]

I wonder if that restraint with an issue took you for a spin 🤔

[@joeypoil9370]

How many ppl can ride in a tilt a whirl' bucket?

[@ryantheridemechanic]

Most manufacturers for rides like at are under the mentality that if the people can comfortably fit they can ride. So if you can fit 2, 3, 4, they can ride. But if 3 are crammed right in there, then 3 is probably too many for that coach. Scrambles say 3 is the max.

[@Trevor-1985]

MACK COASTER Germany AQUAMAN coaster

[@Calakapepe]

Man I always wish youd be allowed to at least drop hints as to what coaster you're talking about! You actually had one ride truly have the retraint coming up; very rare (I think) (thankfully)

[@ryantheridemechanic]

Very rare for sure. One out of 8 tooth was flattened. The other 8 were fine. And the two safety pawls were fine so it could never open all they way up. But definitely a sudden shutdown for safety for sure.

[@Jenlovescoasters]

Which ride is your seat from?😂

[@ryantheridemechanic]

That’s from an Intamin inverted impulse coaster it’s comfy with good back support

[@DJWezzyK]

So this is interesting. We went to Efteling on the 2nd of october until the 4th. We rode Baron multiple times on the 4th. When we entered the Zer-G-Roll, the Restraind got one click up and the safety belt holding the restraint in place. I said this to the ride staff, the checked the restraint, found it to be ok. Then another guest entered, we got back in line and the same thing happend. I said it again, the restraint got up one click again. This was by no means a safety concern for the operating staff. How would you have handled this? Or what do you think is the proper procedure? Cause If I was staff, and got back to back complaints this was happening, I should have removed the train and checked the restraints.

[@Scjheinen]

It was probably on the egde of one of the tooth of the ratchet and clicked towards the open side due to forces (explained by Ryan in the video). Nothing to be scared about, thats why manufacturers implement redundancy to their restraints.

[@DJWezzyK]

@@Scjheinen I know. But then again, this should not have happend on a B&M Divecoaster from 2015.

[@BamaRailfan]

​@DJWezzyK a B&M dive coaster from 2015 should have hydraulic restraints so there wouldn't be any clicks at all. Even if it were the older style B&M restraints, there are only a couple of clicks. The 1st click happens before the seat belt can even latch so, no, the seat belt was not the only thing keeping the restraint down.

[@DJWezzyK]

Then it is even weirder that the restraint got up. And Yeah, the restraints had certain safety locks in check. And everytime we rode it in the past days, the restraint going up one level hasn't happend. So in my point of view, and the group I was with were not Themepark enthousiast. When it happend to them they felt scared to continue riding the thing. That is not what you want as park.

[@happysword2587]

Maybe the restraint didnt fully click in and slipped one up

[@dindog22]

It's ok. we'll take complete crap as long as you're funny. which you usually are pretty funny

[@ryantheridemechanic]

Thank you

[@IAmAnonymyz]

Most parks have seat belts on the OTSR in the event that something DOES happen.....I think I've seen that referenced video and I laughed because she came across so over dramatic. If her restraint did come open that girl would have been shaking and crying not making a tik-tok video.... Wouldn't the electronic system detect that failure and push an error code on the control console or put the ride into fail-stop.

[@ryantheridemechanic]

For the faults; It Depends on the type of failure and the point in which it occurred. There might not be a fault in some cases.

[@IAmAnonymyz]

@@ryantheridemechanic have you ever gotten to work on some of the old Arrow Coasters? How does the troubleshooting and repair on something made in the 70s/80s compare to some of the newer rides like B&M Floorless coasters or RMC where advanced computers and electrical systems are involved ? Also what is your favorite manufacturer/ride type to work on and your least favorite?

[@ryantheridemechanic]

@@IAmAnonymyz depends on the ride. Older control systems with relay logic are a pin to trouble shoot. I became quite good at it. Newer stuff gives more logic faults than anything else. Best manufacture to work on is B&M and I’d say my least is Intamin.

[@IAmAnonymyz]

@@ryantheridemechanic LMAO how did I figure Intamin would be your least favorite 😂😂😂 seems like a lot of parks have been rubbed raw by Intamin rides and their reliability or lack there-of

[@ryantheridemechanic]

@@IAmAnonymyz if they stocked more parts I think they would be rated much higher. But they put inventory strictly on the park and it’s hard for most places to manage. Sucks when most parks have a 9-18 week lead time.

[@fuzzygraytoad]

I remember my restraint popped open right before the drop on Kong at Six Flags Discovery Kingdom. I’ll never forget how scared I was. Luckily the restraint had a secondary seatbelt, but I still felt like I had to hold down the restraint as hard as I could for the duration of the ride.

[@stephenboshears4832]

Why do you feel the need to lie that’s literally impossible Also Ryan works at SFDK in maintenance

[@fuzzygraytoad]

@@stephenboshears4832 why would I lie about this lol

[@stephenboshears4832]

@@fuzzygraytoad You tell me, but later in this video he said that in the 15 years he’s been at SFDK in the maintenance department only once was a complaint about restrains legitimate and it was Superman

[@fuzzygraytoad]

Anecdotal and doesn’t account for those that go unreported (like mine)

[@stephenboshears4832]

@@fuzzygraytoad Its far to large a sample size to be anecdotal evidence, as it covers every single restrain complaint at the very same park you say it happened at, for a period of over a decade.

[@Thuggysmurf]

The girl did the right thing. The quality of amusement park employees has fallen so low, guests are correct to assume apathy and incompetence as the default. Especially when you talk about malicious ride operators at 23:35. When ride ops appear not to care about safety, we as guests ultimately spend less money at amusement parks, which is evident from amusement park stock prices over the past few years. The people running the parks would do well to adopt some humility, drop the arrogance completely, and take guest experience seriously.

[@ryantheridemechanic]

Yea kind of, everything has to be taken with a grain of salt. If the park instantly reacted to everything the rides would hardly operate and the park would go out of business. People on this channel are more honest and knowledgeable than most. But a lot of people will try and just get free things from the park. It’s more of a public abuse of power. The phrase “this is why we can’t have nice things” comes to mind haha.