What went wrong with our Grand Design Reflection fifth wheel? Our one year review...

So how good is a Grand Design RV? Did our Reflection 367BHS survive it's first year? What kind of problems did we have? What did Grand Design do to help?
We visited Alum Creek State Park in Ohio, and while there we discuss the problems we've faced in our first year of owning our fifth wheel. Even little things can be frustrating when owning an RV, so we discuss all the details with you!
0:00 Intro
3:52 Minor Issues
6:35 Leveling System
8:38 Skylight & Window
11:30 Electrical
18:30 Final Thoughts
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[@jonwaldherr4092]

We also have a 367BHS and had the same electrical issue... Turns out it's a very common issue with bedroom slides. Theres a bundle of wire connections under the bed, and each time the slide goes in & out, it was catching the wires and disconnecting them. Hence the electrical short causing the blown fuse. It's a super easy fix though and did it myself.... Sounds like whoever did you wires didn't connect the right wires back to each other... Good luck to you and appreciate the videos. It was your tour video that convinced us to go with the 367BHS. Cheers and Happy Camping!

[@LivingaLifeFulfilled]

Yeah I'm glad it turned out to not be something major. Glad you're enjoying the videos!

[@mountaingrownnomad4212]

I'm currently purchasing a two year old 337RLS. In my inspection I see nothing wrong with it and honestly all of the issues you've had are not alarming. In fact, I'd consider them pretty much minor. And as you replied to one comment, it is to be expected with all brands and models. Your overall assessment of Grand Designs is very much in line with the conversations I've had with Reflection owners...they're very happy with their purchases! I can't wait to start living in mine (i'm a full-timer). Great videos. Thank you for producing them.

[@LivingaLifeFulfilled]

Good luck in your new rig! Grand Design is overall a great company in my opinion, so I'm sure you'll enjoy it for years to come. Thanks for the kind words!

[@joedaddy7979]

I've learned so much from this, THANK YOU!!!! we got our camper in July of 2020 and live in it full time. The hitch light doesn't work anymore. And theshower leaked from lack of sealant.

[@LivingaLifeFulfilled]

Glad we could help!

[@davidkendall6801]

Hitch lights are junk.

[@mikedietz8246]

Thanks great video I have the Reflection 31MB. I had the same problem with the window over the couch. Grand design ended up replacing the entire window frame. On my last trip I found a decal at the left rear at the top had a water bobble about a3” in diameter. It seems there is a separation at the top of the decal under the drain gutter. To fix it Grand-design said peel back the gutter secure the separation and glue the gutter back I’ve had the rv for two years love it. Grand design has been great

[@LivingaLifeFulfilled]

They definitely stand by their product. We actually looked at the 31MB... nice layout but we needed more room for the kids!

[@geraldschultz6044]

Thank you for your video. We live in Oregon, and it rains a lot here. we bought a 2023 /22MLE in Nov of 22. We left it at a friend's place for 6 weeks and when we went to go somewhere with it , the bathroom cabinets were soaked with water. I found that the sealant came apart from the rubber roof creating a huge problem. Took it back to dealer Jan 25th, and as of April 7th we still dont have our trailer. they wouldn't give us another one so they have had to replace the rubber roof, all 3 cabinets and the large 4X8 sheet of chipboard on the backside of the roof. We are having it tested today for mold spores. Through this Grand Design has been great with getting things sent and communicating with us. The dealer In Salem OR. SHOULD have done their job checking it out and we would not had this problem.

[@LivingaLifeFulfilled]

I'm sorry you're going through this... it's a shame but I do think dealers do whatever they can to sell units (even cut corners). Hopefully you'll get this all figured out with Grand Design's help!

[@davidhuff4668]

Our first trip in our GD Solitude this past summer we had a hydraulic fluid leak. We ended up spending around $35 for ATF that weekend. After taking it back to the dealer come to find out Grand Design pierced one of the hydraulic lines going to the front slideout when securing the underbelly cover. Grand Design reimbursed us for the money we spent on the ATF. I thought that was a great example of hey we stand by our product and that shouldn't have happened.

[@LivingaLifeFulfilled]

Great example! They're definitely not afraid to admit when they make a mistake.

[@CRE8TEDbyGod]

We have the exact same model, just a 22 year version, and had some strange hiccups in the first use or two. Crazy thing, we found loose wires under the bed box in our bedroom slide. They were apart on the floor but stapled down, where the bed box was dragging over them and popping the connectors off. It first was causing the slide to not go out properly(one driver would stop) but then the lights above the bed stopped working. That is when I started digging and found the loose wires. In general we like our RV but we do think some of the quality control has been less than stellar. We chose it for the layout and the brand reputation, time will tell how we like it long term.

[@LivingaLifeFulfilled]

That wire issue seems to be a common problem... you'd think they'd figure it out by now! Overall, there are always issues with RVs, but every problem we've had Grand Design stepped up and made it right. THAT'S why we went with them, and so far we're loving it. We've actually had no issues since I've posted this video too, so hopefully you'll get the "bugs" worked out quick!

[@1380beagle]

Thanks for the review! I currently have a 2019 Grand design imagine3170bh. We’ve loved it. Not too many problems that we haven’t been able to fix on our own. We’re now looking to step up into a reflection 324mbs or 367bhs. Not sure which we’ll end up with. We have had the same experience with Grand Design.

[@LivingaLifeFulfilled]

Upgrading your rig is always exciting, good luck with your search!

[@richardcoyle2635]

Mine has had issues also. Fun fun.

[@LivingaLifeFulfilled]

Most do have something to deal with! That's when it's great to have a company with good service.

[@2tmacisback]

I was thrilled about selling our motor home and going to a grand design, however, we have found several people not happy with them. I will look around at other brands now.

[@LivingaLifeFulfilled]

Honestly, you'll be able to find people unhappy with ANY brand of trailer. It's always a good idea to shop around and compare though. The point of this video was not to bash Grand Design, but instead make people aware no company is perfect. However, we have had a better customer service experience than any other brand. All "issues" we've experienced were covered, even some after warranty. A lot of complaints I've heard were from people being impatient and not allowing time for the repair process to work. We LOVE our Grand Design, and will probably only switch if we decide to go the motorized route!

[@janicekayblough]

Our Reflection had major issues... slide caught and ripped the floor, 2 windows shattered, water leak in basement area, black tank fell out, and on it went. Issues also with General RV service. Constant headaches and upsetting when we had to cancel trips.

[@LivingaLifeFulfilled]

That's unfortunate... I feel the quality has gone downhill across the industry. Grand Design at least helped us with our problems.

[@AREyouAFRAIDofTHEdark1]

A lot of campers have that skirting issue. The wind and vibrations make those skirt screws loose. Try some black silicone adhesive on the screws and tighten. Should help.

[@LivingaLifeFulfilled]

Very common... second camper we've had this happen. I'll have to give that a try!

[@davidkendall6801]

True BUT, screws need something solid to attach to, not flimsy metal.

[@LivingaLifeFulfilled]

@@davidkendall6801 A bolt with a nut to tighten down worked much better!

[@rodgraff1782]

Just use a rivet instead of a screw

[@glenndickson7627]

Have you inspected your frame for cracks around the suspension?

[@LivingaLifeFulfilled]

I have. And I routinely inspect the suspension itself. Can't be too careful!

[@RVerJerry]

Owning a RV of any kind is a full time repair job. Enjoy

[@LivingaLifeFulfilled]

There's always something!!

[@jasonmitchell432]

Is this a typical level of necessary repairs in roughly a year of ownership? I’ve just gone to look at two different Grand Design Reflections, and am interested- but hearing about this level of things needing repair in the first year of a $100+/- purchase is daunting.

[@LivingaLifeFulfilled]

To be honest you never really know for sure... but in the RV industry, yes, plan on having this many problems. The only major issue we had was the skylight leaking, and the window was just a crazy fluke. But Grand Design covered EVERY problem we had (even after warranty for a couple things)! Forest River fought us on almost everything with our last trailer. I'd highly recommend Grand Design for this reason. If you're going to have a few issues, better to have a company that stands by their product.

[@W0KNI]

Definitely not! Although we have a Coachman Catalina Legacy with only 1 super slide and not a GD, I didn't have to start making repairs until year 3. Now moving onto year 5, I've just use to checking for missing bolts, screws, securing trip pieces and door latches.

[@joegonyea2476]

Off the subject but what size truck is yours pulling that camper, camper length and weight?

[@LivingaLifeFulfilled]

Actually did a video about our diesel Ram 3500 short bed here. kzbin.info/www/bejne/n3yVaKGaaLWoqZI The Grand Design is 40' with a GVWR of 14,995lbs. The truck handles it beautifully!

[@japhethwar]

Our solitude 3950 has had water pump leak, both shower hoses blown out, leaks on the storage door seals, the entire roof is delaminating, 1/3 of the outside compartment latches have failed, and a propane leak in one of the lines, our front bath shower doors leaked like hell as well. It's a 5 month old 2022 112,000$ rig. If you don't like fixing things do not buy a rv of any kind. This was the case with our previous open range as well. They are all very poorly built, still love rv'ing though. I'm a mechanic by trade so I handle my own repairs, I feel sorry for anyone who buys one of these who's not a handyman. The dealer service departments are a joke. Grand design has been great about shipping me parts so far.

[@LivingaLifeFulfilled]

Very true all RV's have issues (but still worth owning in my opinion!). We've actually had an overall decent experience with the General RV service in Canton, Ohio. But still easier to be able to repair them yourself! Thanks for commenting with your experiences.

[@camojack6293]

Yep. Grand elision, sad part is I had a transcend…..dealer bought it back….the list was long….for repairs……then I bought a reflection…… got it home from the dealer……exterior door wouldn’t latch….hmmm….after I looked at, I could see the door striker. Was upside down…..so I fixed it. And the trim inside-the double sided tape didn’t hold….I want to replace the recliners for a nice comfy couch…the wires underneath are pinched under the mounting bolts…. The best part is it’s brand freakin new. And I got my welcome to the family letter from the CEO. He probably either doesn’t own one of these POS or bought another brand.

[@LivingaLifeFulfilled]

Problem is, it's not just Grand Design. I feel the quality of all new campers has gone down. I think "the virus" excuse is over... time to get the quality back up! I had a great experience with Grand Design's service though, so hopefully they'll get all that stuff fixed for you. There is a reason they all offer a one year warranty on new units!!

[@dwightdopilka5419]

Our warranty service from General RV in Ashland, VA was horrible!

[@LivingaLifeFulfilled]

Well that's a bummer, sorry to hear that!

[@kingsalmon5905]

You had me all the way up to " Watch The Buckeye Game".. lol. Just messing, I am sorry for your problem's with your Grand Design. These companies make 25-30 of these units in a 6 hour day. There is no way they can make a quality product. Thank you for the video.

[@LivingaLifeFulfilled]

All things considered, these weren't too major, and they all got fixed by Grand Design. You just gotta know getting a new unit you have to work out all the kinks. It's a shame, but it's the reality in this industry! Thanks for not holding being a Buckeye against me! 😂

[@christopherjohnston6042]

how was cleaning the residue left behind by the duct tape?

[@LivingaLifeFulfilled]

Considering we had tape on there for over 7 months by the time it got repaired, it really wasn't that bad! I think it helped we used gaff tape so there wasn't a lot of residue to begin with, and then we just used an automotive goo-gone to clean up the rest. Took me about 45 minutes to clean off.

[@christopherjohnston6042]

@@LivingaLifeFulfilled I used a strong duct tape and it was on there for 2 weeks. It was a nightmare coming off the side on the trailer. It left part of itself behind and took my sidewall decals off. I learn a very important lesson that day. Never again will I used duct tape but I will cut a cardboard triplets to fit the window and sidle plastic over the cardboard. I appreciate you getting back to me on that.

[@LivingaLifeFulfilled]

I recommend always having gaff tape around. It's pricey, but it comes in handy since it comes off cleaner.

[@STB921]

Rivet vs screw

[@leea.6101]

Except for the broken window, I'd day they are all minor issues. Afterall, it's an RV. Isn't your water heater both electric and propane?

[@LivingaLifeFulfilled]

You're right.. all RV's have issues, which is why I like when a brand stands by their product and helps you solve the problems. The water heater is both electric and propane, but it still needs an electronic switch to turn on the propane function and have it work properly. I wasn't about to bypass that just for one trip either!

[@NelsonsRetreat]

you bring a different hat for every day camping...haha

[@LivingaLifeFulfilled]

I do have a lot of hats! 😂 When you shave your head you gotta protect it from the sun!

[@ryanschram7266]

I remember when camping was throw down ya sleeping bag near to the fire, glamping is on the rise.

[@LivingaLifeFulfilled]

It sure is! I remember those days as well... sad that most of the younger generations may never know the smell of a canvas tent!

[@ryanschram7266]

@@LivingaLifeFulfilled loved your video with the silver/grey 1500, will have something similar to that set up, I have a 13 1500 bighorn with the 3.92, airbags in the rear, was curious as to what would be a good option of camper to live in for a good minute while my fiancé and get back on our feet after the move, wouldn’t need much just a bit of comfort.

[@LivingaLifeFulfilled]

@@ryanschram7266 It may actually be a good time to look for a used camper too, but if you're going new I highly recommend Grand Design. Their Transcend line is very nice, and they have quite a few half ton towable options. There are a lot of good brands out there though, just remember to stay within the safe limits of your truck. Good luck with your search!

[@ryanschram7266]

@@LivingaLifeFulfilled I appreciate the information! New subscriber here! Lol

[@stacypetty921]

We have a different model and plan on getting rid of it pretty quick here. What has mostly gone wrong is the poor quality of build. We understand that it's a base model, so the materials used wouldn't be top end. But assembly throughout the models should be consistent. It's upset us enough we're going with a different rv manufacturer.

[@LivingaLifeFulfilled]

That's a bummer. Unfortunately in the industry any manufacturer could have an occasional bad unit. Shouldn't happen, but it does.

[@venettalarson4953]

We haul RVs for a living into dealerships. You wouldn't believe what we find.

[@michaelthompson7570]

Chad and tara say they are great!

[@motownmaniac43]

Grand Design quality has really went downhill since the merger

[@darkhorse21xx]

10:43 - "It just shattered in my hand, so that's a pain"..... pun intended?

[@LivingaLifeFulfilled]

Haha! No pun intended! Fortunately I didn't get hurt, but I guess that's why they make them shatter like that!

[@klhjojb]

take out the screw and use rivit

[@kevlar7669]

Don't operate slide rooms unless properly leveled.

[@LivingaLifeFulfilled]

I agree... and we never have! When we had to recalibrate we were less than 1" off, which is not going to affect your slide mechanisms.

[@coffeecup3177]

I thought Grand Design sells itself as a Quality Company. Don't they do the 300 point inspection at the factory before the ship the trailer to the dealer.

[@LivingaLifeFulfilled]

They are a "customer first" company. I'm sure they don't guarantee a better product, but they sure have had a whole lot better customer service in my opinion! And in the big scheme of things... these were pretty minor problems, some not even their fault.

[@geraldschultz6044]

Yes, they do (I have heard) a 285-point inspection, not once but twice before it leaves for the dealer. The biggest problem is the dealer should do the same inspection when it arrives. And they don't , they sell it as fast as they can. it is all about the money to the dealers, which makes Grand Design look bad.

[@ryanbachtold338]

What ram version are you pulling with?

[@LivingaLifeFulfilled]

We have a 2019 Ram 3500 short bed with the auto leveling air suspension. Tows it wonderfully, we just have to be careful sometimes on sharp turns with the short bed.

[@ryanbachtold338]

@@LivingaLifeFulfilled Thanks!

[@brokenheart1976]

We brought our 2022 grand design reflection 303 rls last April took it to a few states last year before winter we set it up fir the winter so no pipes go bad Nothing get broke Joke on us 24 hours ago we get the rv ready to travel got to our Location for camping went yo hook up the water And boom our water heater too left pipe it’s crack how we don’t know we are beyond piss off we are under warranty. However we are boondocking Till they have a opening for repair only cold water working beyond upset we love our rv hopefully this is the only thing that will go wrong

[@LivingaLifeFulfilled]

Oh no! Hope it all works out for you. I guess that's life with an RV, you just never know!

[@BobBob-dx5jx]

I had a GD Solitude 310GK and i sold it a year later. Had so many issues that i spent most of my time fixed these. So no more camping with these pieces of junk……….all of this industries made junk. My best friend but a NewMar diesel pusher 2021 and paid 500k$ and first trip, he got stuck for a week with an electrical problem that took a week to a NewMar tech to find. So what ever price you pay for a rv, there are all junks…

[@LivingaLifeFulfilled]

I think cranking out units is more important to them than quality control! That's why it's so important to have a company that honors their warranties.

[@dukeallen432]

It’s a mobile home. Driving these big cheaply built boxes won’t work. All crap. Get a slide out?, you can be sold anything.

[@LivingaLifeFulfilled]

It is like a small earthquake every time you move, but I wouldn't say all crap. Overall we've had a great experience, but there will always be maintenance!

[@maureensomers7225]

Wow...headaches.

[@LivingaLifeFulfilled]

Right?! Never ending with RV's... but worth it in my opinion!

[@gsolo328]

Let's be fair... They have only been building these for DECADES. You can't expect designers and engineers to get anything right with just DECADES of building these. They rely on a "shake down drive" to see what horrible workmanship holds and doesn't hold. They claim it is because it is like an earthquake every time you drive??? So if you are building a house for earthquakes.... wouldn't you build it to survive earthquakes? Maybe I'm thinking about that wrong?

[@LivingaLifeFulfilled]

Right?! You hit the nail on the head.

[@rumaabba8875]

Momentum frm grabdesignRV 》 more worst..... most buyer didnt knew what secret behind the scenes. Grabdesign ceo // director // whatever only did "assamble" , just like pontiac in cnd.. , they wasnt do "designs"

[@bmaul62deepsea16]

Way too many minor problems!

[@LivingaLifeFulfilled]

Most new campers have a lot of little problems, especially the past year or two. I think they were trying to crank them out too fast! At least I had a good service option and manufacturer that stood by their product.

[@herbiequinones1864]

I thought that Grand Design is good factory. I think that I will avoid Grand Design.

[@LivingaLifeFulfilled]

In my opinion it is one of the best out there. These little problems will happen with almost any brand you get (yes, it's even possible with expensive class A Tiffin motorhomes!), but the important thing is that with our experiences they stood by their product and made it right each and every time. Even AFTER warranty expired. To me, that's what separates the good businesses.

[@BobBob-dx5jx]

There are all pieces of junk…….

[@LivingaLifeFulfilled]

Maybe not quite junk, but they all have problems for sure.

[@rumaabba8875]

You may buy chairs with electric message inside (put them on U shape) , 4 lcd tv , broadcast gadget , heater gadget , apple remote tv , cummins generator , quality wires , heavy duty racing hydraulic JACKS and put all them on high quality alloy horse trailers. Use it at back😅yard. No need easy moisturized materials 😊

[@laurakilmer8652]

wow This really sucks. I think you need your money back. This list is long.

[@LivingaLifeFulfilled]

It is a long list, but nothing too major. The great thing about Grand Design is they covered EVERYTHING. They even reimbursed me for something I paid for. Like I said... most RVs have problems, but at least this company stands by what they make!

[@blackpepe]

“so far I haven’t spent a dime” bruh you have literally wasted dozens of hours taking your camper into service and communicating with them. time is money

[@LivingaLifeFulfilled]

I agree with "time is money", and because of that I would have preferred these things not happen at all. But since they did, I'd rather have someone else spend their time fixing it instead of doing it myself. Which is why that first year warranty is important, and having a company that stands by their warranty. Things breaking on an RV is unavoidable... so might as well have a service center and RV manufacturer that does what they say they will.