When Customer tries taking the p%

Well after an apology for giving you the video a day late, we also ask for advice from our viewers what they would do with customers taking us for granted and trying to get a freebie, do we stay strong and stick to our guns?

[@JamesJohnson-xw9jn]

Lee, as the owner of a Curtain and Blind company for 30 years, just letting you know the weights are upside down on the new slats😂😂😂, turn them around and you will find the chain doesn't hang down where it shouldn't😉

[@chascarpenter5006]

Thats a blinder of a observation....

[@JamesJohnson-xw9jn]

🤭😂😂

[@ataxpayer723]

Thank goodness there is a blind man watching these videos.

[@donaldhalls2189]

​@@ataxpayer723😂😅

[@PhilG999]

That Perkins! When I was a Warranty Engineer for the US operation of Deutz I saw a LOT of spun and pounded big end bearings! Usually caused by a low/no oil condition or excessive inclination starving the oil pickup. I could always tell when we got one of those in by the smell! How anybody could run them to destruction, ignoring the rod knocking and smell was beyond me! Some years ago I was on the highway and caught a whiff of that smell, a little later I came up on a semi running along belching smoke. Got on the CB and said: "Hey (company) driver, you got a rod bearing or two going out"! He comes back: "I know, but it's a company rig and I ain't stopping"!

[@craiglaing2417]

😂

[@connormurphy8470]

I smelt that the other day on the M way once you know it you know, it its like a dodgy clutch or binding brake the smell is left miles behind

[@stevem7868-y4l]

Please cover up that horrendous consumer board and wiring in your Orifice, and put a Pirelli calendar up 😀

[@philipthoreau3590]

It’s ghastly isn’t it! Ruins all the good work in there.

[@zzhughesd]

lol. Solid comment. And very true.

[@johnmoruzzi7236]

Stop whining, it’s deliberately there as clickbait for keyboard warriors !

[@harrymartin684]

You'll be in the next video now: "TW*T VIEWER THINKS HE KNOWS MORE THAN MY ELECTRICIAN"

[@ataxpayer723]

MATES RATES SUGGESTION. Have three price lists: 1. Regular Rates, 2. Mates Rates ( +20% ), 3. Urgent Rates ( +50% ) Display these on a nice poster in your reception area.

[@kenmcnaughton5882]

Is "Fuck Off" diplomatic enough for them?

[@colinscutt5104]

Maybe not clear enough

[@johnbarr9857]

with some people, they think thats an invite

[@whitacrebespoke]

@@colinscutt5104he needs to add “you” and any four or five letter descriptive word that will be perfectly clear

[@douglowden8802]

You quickly learn how much of a friend you have when the invoice slides across the counter . Theyre all your friend when they want something . Best of luck

[@alandillon4956]

The taking the piss is world wide. Things are tightening up money wise. I do no local work, as they think you should do work for free or you are just waiting around for there phone call. There are no friends in business, just customers

[@Mugwump42]

If you stick rigidly to the systems and procedures for every customer, irrespective of friend or not, it is dead easy to remember any alleged complaint or warranty issue, and less sfress for you as a business.

[@ianbates1312]

Lee,,,, its exactly the same as you selling a hammer to a punter and he whacks his thumb with said hammer and blaming you for selling it to him,,,, some people have no morals, scruples or just trying it on

[@kal5163]

You can almost hear the disappointment in Isaac's voice, when Lee says the customer still wants the Perkins to be done! 😆

[@bobuncle8704]

To save lawyers fees, see if you can find an online contract template. Have a solid contract that covers all that. Like you said. Everyone’s looking for something for free.

[@itsverygreen532]

That is the wrong end of the process to save money. You'll save £500 on the "free" contract template ... and end up paying £5,000 in lawyers fees arguing with customers because it isn;t quite written correctly or is written for American legal system etc. A good well written contract and terms and conditions will save you far more than it costs to have done right!

[@jameshill3165]

"In the event of any warranty claim, if on exmination of the parts/workmanship the claim is deemed not to be the fault of Barum Engines, the customer agrees that an hourly rate of £x will be charged to cover reasonable labour expenses related to any diagnostic work" or something similar...

[@seangreenwood8331]

a line from Jerry Maquire.."its not show friends,its show business"

[@stevem7868-y4l]

The engine shop i used many many times, in west Sussex, did not give ANY warranty on ANY part or machine work, and to be fair to them, i agree, as once the part leaves there property, who knows what some pondlife mechanic (yes they exist, mainly at main stealers) does with said part, and the bits they attach too

[@keith0alan]

Powder coating tends to hide cracks and makes safety inspections harder.

[@grahamb1]

Forget powder coating or any type of coating. If you have to repair anything coated there's a lot of prep work to do before you can work on it. With paint all you have to do is clean it rub it down.

[@JohnWilliamson-uc8md]

Apparently it is hard to detect small cracks in the welded areas as well.

[@itsverygreen532]

The trouble with powder coat is like you said, once it chips and starts to corrode, it just blisters and spreads. With powder coat on tubular work you need a good box oven ... and ideally a phosphate pre-treatment. The trouble is you find it is the conveyor coaters that have the pre-treat and the box oven coaters do not ... and that's where the problems start.

[@julianpritchard2558]

All this problem with people taking the piss , should be in your terms and conditions.

[@richardhewitt.easyvanlife.6957]

A mate of mine used to say when doing free bees, I cannot spend thankyou.

[@stigg333]

Tell them that if they want you to go to them to sort their problem out then your day rate is £1000.00!!

[@Roskellan]

And there I was thinking you did this work for the fun of it 🙂 Mates rates. If you offer to do something free and for gratis is one thing, if they ask for the service, the help, quite another.

[@nigeljames1109]

It is worth taking a look at using Fosguard, the replacement for Kephos, for coating the parts underneath. It is a favourite in the car racing world.

[@davidbillington9654]

I remember they used Kephos on suspension parts at a race place I worked at and it was for the protection and you could crack test the parts without needing to remove it.

[@stevefuller1779]

My sandblaster man told me that powder coating id just a cheap way yo get a shiny finish but that it is prone to uncontrollable corrosion once chipped and then you can't touch it in, you have to redo it all, I always paint everything, done right it will outlast powder coating easily.

[@samarnold6199]

I had a rear subframe sand blasted then galvanized, looks outstanding, and properly done

[@bobmizen1]

Another great video, although I think the calendar page needs turning unless that's a picture of your worst customer 🤣(I could send you another calendar to go with the batteries I sent 😅) Best wishes, looking forward to more content.Bob M. South Wales

[@pebrede]

In my past life, if we took a claim to a company ( mainly aerospace or related) the conditions of submitting a claim and it was a contracted agreement, we had to agree that if it was found to not be a warranted claim the contracted amount for labour and materials was owed before the item was released. If it was a warranted claim per the contract then the supplying company met all costs and materials, including if it was a failure after install or delivery to the end customer. This was a part of the original purchase or work agreement and worked, as when we would tell our customers we wanted a deposit from them for the warranty claim to be submitted to the component supplier we ended up with less frivolous claims and properly documented diagnosis. A similar thing may work for you, requiring warranty conditions at the time of original work/supply saves a lot of anxiety on both parties. Take care n play safe.

[@reelseafishinguk]

Avoid powder coating, get any parts galvanised if possible. The cost will be the same but powder coating will trap water if the surface is not pristine and cause rusting

[@trevorwoods2580]

Powder coat is a mess when it starts to chip and the water gets under it. Paint works great at least if it chips and even starts to rust you only have to rub the bit down and give it a lick of paint without having to strip it all down again.

[@andrewwasson6153]

I’m lucky that for the last 40 years; I’ve been able to do work that I really enjoy BUT I don’t work for fun; fun doesn’t pay the bills. I came to the conclusion that if I’m not billing hours and I go out of business, I’m doing my paying clientele a major disservice.

[@ambydaly5713]

Lee I can’t believe that you are still not protecting your legs by still wearing shorts. At least wearing trousers gives you some protection. Have you noticed on major building sites today they are mandatory. A slip of a sharp piece of metal against your legs will result in a trip to A&E without doubt. You may be the owner but you do need to set a H & S example. From starting in engineering at 15 until retirement I have never required A & E treatment for accidents although as a first aider have taken others there.

[@dennisreid4428]

He'll never listen. All his actions have become ingrained over the years by the people who taught him. had a rant the other night. he needs to stop teaching Issac these bad habits

[@Retirement_Life]

A surprise visit from the HSE will change his ways! I spent over 45 years in various engineering roles and always followed the safety training I had in college and still do as a volunteer on a preserved heritage railway. Not needed an A&E visit yet, touch wood! 😄

[@jdsmort]

I understand that powder coating should not be done if the area is prone to abraisive wear... or stone chipping... then rust will get under the coating... With paint the only areaeffected is immediately in the vicinity.. and easily patched... Your man was right... only thing you can do with the powder coated item is completely strip and recoat, and then best to recoat with paint.

[@Cit9y]

If your powder coating anything on a car or external in general there are some procedures you should always do 1. blast everything, 2. inspect for broken welds etc. 3 phosphate coat 4. primer coat, 5. top coat, this will give you maximum protection. Powder is quicker than paint that's why it's the industry leader, if your using paint it's almost the same process just paint instead of powder. The problem with powder is repairing any damage you can't just rub it down and recoat as it's on the car whereas with paint you can just rub down and paint, you can repair powder with paint though if you want to, also powder isn't as easy to clean and buff as paint that's why it's used mainly for parts you don't polish. We have coated numerous track cars over the years and never had any problems.

[@anthonyashgrove2908]

Hi Lee, on the machining I would suggest you add a caveat to your 'estimate/quotation' to say you only warrant your machining and not the quality and/or suitability of the parts/materials supplied, I also would list what machining you are doing and to what tolerances, finally say that returns will only be accepted within 14 days of delivery if 'out of specification'. I know it's a pain but almost just a 'cut and paste' but you have to tighten up, else the chancers will win every day in Court if everything is 'verbal'. Another thing to remember, say I gave you 30 seconds in a room with £50, £20 notes, 10p, 5p and 1p coins on the floor which would you pick up in the 30 secs....all the 1p's ...yes you only want the £50 jobs

[@deancrawford2577]

We've been doing engine and turbocharger work for a Land Rover restoration company that exports these vehicles to the U. S.., When I tell them what is needed in terms of the proper and proceduarly correct way of overhauling these engines,they don't listen to me, they know better. I have always stated that the injectors and diesel pumps should be overhauled/replaced always, but no they use the old ones. They try to save money by using old parts, new pistons are too expensive they say, so we have to work around that. This particular company does not even have qualified mechanics or engine assemblers assembling these engines and vehicles. How on earth can one put a warantee/guarantee on the work we do for them? And when there's a failure they have the gall to blame us. Get everything in writing on email because customers like this like to conveniently forget what was said. Is it worth it doing business with them, no.

[@johnmoruzzi7236]

I managed to clean up some very greasy mouldy kitchen slat blinds with a special spray and a fair bit of scrubbing… they came up gleaming white but my hands got very sore !

[@georgebettiol8338]

My experience with undercarriage powder coated items are they are subject to gravel/rock/manintenance impacts rusulting in chips to the coating. What's more, if the surface has not been immaculately prepared the powder coating can dislodge from the metal surface allowing the ingress of water without being easily notable - so items corrode within the powder coat. In the past, I discovered items that looked good, however when I peeled off the spongy powder coat, the metal below the powder coat was severely corroded. I found that the use of 2k epoxy primer and top coat, is very durable, chip resistant and is not prone to 'large area seperation' from the base metal.

[@andypandy955]

Time is money in business I had this problem customers think you do things for nothing. I stop working for a day rate as people take advantage.

[@rosschamberlain1823]

Powder coating is fine but for components subject to really harsh conditions especially, a galvanising/etching primer baked on first before the top coat is critical.

[@ataxpayer723]

The office is looking good. The blinds will also provide some security IF you remember to close them each day. Instead of plastic on the wall in your head/toilet, invest in some stainless sheet.

[@forresta65]

the project melancholy was palpable! Come on chaps, when yer feelin in the dumps...always look on the bright side of life!!!

[@dennisreid4428]

I used to rebuild old motorcycles and had all the bits powder coated,only problem is that one little chip and water gets in. Then corrosion starts and you can't see it. Really bad on the old steel bike frames, as it normally starts attacking the frame welds first then the steel tubes.Same with ally parts,ally gets furry bits in places, before it starts to come off, better with paint

[@leecunningham5062]

I use a paint for suspension components called POR 15, very durable bonds well to steel.

[@buckrogers2828]

Clean them right back and paint with Hammerite type gear but using the Brush cleaner first as that's the primer then it flows on loverly. there is a commercial version

[@alecjames1426]

On your contract set exact term of warranty ie months, miles, hrs and if their is to be a claim the engine or part has to be shipped at their cost and any work done ie strip down is to be paid at a fixed hourly amount , but if a claim is substantiated all cost including the shipping will be honoured

[@ianmac2963]

Hang in there mate ... ... ... you are a WINNER

[@howardbeer5214]

Paint 2 pack is much better than powder coating everytime

[@andrewbaron8713]

Issue with two pack is the isocyanides, you need an air fed mask. If not eventually it’s gunna kill ya.

[@howardbeer5214]

@@andrewbaron8713 And you don't with powder coating or any other form of spraying ??? Oh please really. You should look at videos of cars being painted .

[@andrewbaron8713]

@@howardbeer5214 with 2 pack the cyanates attach to the haemoglobin in the blood instead of the oxygen. So you just die from oxygen loss. You can spray cellulose paint without an air fed mask . You can spray paint with normal thinners , like tins of paint. It’s not good for you. But not dangerous and lethal like 2 pack. If you’re going to promote its use then tell people to wear an air fed mask.

[@Dave_Stennett]

If your terms and conditions are correct on the back of your invoices then you should have a mention that charges will apply if the work carried out is NOT covered by warranty. It is why sometimes both the dealership or the customer have disputes, whereby a customer has a problem and immediately the dealership will say that it is £99.00 or whatever to diagnose. Without looking at the vehicle, nobody can diagnose properly so a customer needs to be advised that a charge may apply but we never charged the full amount because customers do not know what it is at fault. Simply put, if it is warranty then I will rectify everything "Free of Charge". If the fault is due to a customer issue or wear and tear then I will charge for diagnostics or for the repair (I never charged for diagnostics on a repair).

[@dodgydruid]

I always thought of folks spending a bit of wedge with me, I would throw in some free time and maybe a free service or bit but when you are dealing with bitwork and piecemeal stuff you got to be firm and not let them take advantage of your good will. I used to build tailormade water cooled gaming PCs and for those who bought the lot, they did get freebies and a bit of after service and my machines lasted 10 years and always cut a deal to upgrade but them who wanted it all for nothing... they got told to find other and its not I was being mean but lessons learned in folks will take the absolute pi55 to save 50p and I am not in the business of working for nowt :( Developing your customer base is so important to get right, those loyal and good spenders, settle bills quickly always get the prio's, if you have to squeeze them to get paid six months down the line I would kick them into the long grass and let them be someone elses problem...

[@TomVanDerZee]

You’re doing great guys keep it up 👍

[@buckrogers2828]

That diesel Lion engine for the Land/range rover thing your rebuilding are known for spinning the shell bearings round then starving all for oil.

[@anthonywitham2305]

it's quite simple, you may offer a warranty for the machining or work you did. You cannot offer warranty for the fitting or assembly of said parts. They would have to prove your machining or work done caused the engine to fail.

[@Phuc_Yhou]

Keep mates rates out of any work but regulars like the Figaro guys deserve a quick turn around and a quantity discount in return for prompt payment.

[@Phuc_Yhou]

P.s paint, you will bend, crack or break something , its easier to see with paint and easier to rattle can paint replacement parts or just refreshing the paint at seasons end

[@whitacrebespoke]

We had a crank for our MF185 4cyl Perkins new from Sparex might be worth speaking to them

[@1900Refurb-ul8sn]

Lee, for the 205 can't your welder build up the web shoulder for the long studding modification!!??

[@StephenKirker]

Maybe you should go rallying in it! Plenty of fishtail flickability in the E30.

[@Antony_Jenner]

In a cold climate powder coating will chip and is a bugger to get off when it fails.

[@PatrickJMele]

As an American the terms "mallard" and "knackered" are new to me and gave me a chuckle as a retired Tool maker/ machinist love to learn new things every episode of Barum Engines Thank You guys!

[@reelseafishinguk]

Mallard is the name for a wild Duck, the word you misheard is Mullered, or in other words stuffed or 'FUBAR'

[@Mathewsmith343]

About as much use as a chocolate teapot 🤔

[@jacketrussell]

*mullered

[@isleofthanet]

@@Mathewsmith343 or a chocolate fireguard

[@Mathewsmith343]

@@isleofthanet or a glass hammer 😆

[@davidpickard9393]

If you buy a £50,000 car and have a undiagnosed problem you will have to pay upfront for the diagnosis before warranty is granted.

[@juanvegaragarcia9457]

you know your traaaaaactors lol

[@atlas869]

this reminds me of the PCV VALVE !!!! I hate the you touched it so you own it!!!

[@barnesandrewj]

Proud of you Lee!

[@Adam_t5]

Love watching your videos but would love more technical videos and maybe some diy at home videos if possible

[@criscross572]

You make it clear that your warranty does not cover any part fitted to the part you have warranted, in writing and signed.

[@GeorgeFryd]

wasnt machining, but I used to bill fortnightly by the hour on a lengthy professional services contract, seemed to avoid those kinds of issues, building game has something called non-negligent insurance, maybe similar to those race conditions ... probably good gig there imo, in the last video factories act comes to mind, AFAIK the HSE don't investigate anything that doesn't involve death, ERR is making changes for good or the bad

[@paulrobinson3528]

My powder coater blasts the parts then zinc coates them then powder coats them.

[@randydrinnon4000]

The way I do business is 50% deposit on all machine work . If you want me to come I send a link to pay a minimum fee of it turns out my fault I refund there money. Keeps people from ripping me off. They start thinking is it their fault. If they want a new head or something big to purchase they pay up front it’s there head or whatever expense part cost . I’ve had too many people rip me off . Keeps people honest

[@davidcoyle7125]

No friends in business, be polite not friendly and stick to the contract. Warranty with one part you machined and now fitted to or inside an engine, Customer must return said part and said part only for inspection, you do not do house calls or diagnose there issues.

[@Asher-ash-n4q]

Lee Do not powder coat paint is best for underneath

[@Flakmagnet1701]

Paint every time for me. REALLY not a powder coat fan, as it looks good to start with but crack or flake it...and you can't touch it up like you could with paint. As far as customer freebies go...you want to be a professional outfit then people have got to get used to dealing with you on that level. Personally, Id be drafting terms and conditions to be agreed by the customer for every job, stating liability is limited to the work done by you, and no liability for anything else. Just lay down as much as you can...get it checked over by a solicitor, and then have customers sign on acceptance of a quote for work.

[@keithavian8129]

The best way to price and warrenty jobs, Cheap and fast, = wont be good Cheap and good = wont be fast Good and fast = wont be cheap,

[@thebrothers3971]

Get it galvanised.

[@darrenlewis9264]

why can you not box the electrical box in, it looks awful with the new room

[@STANLIZ4]

You Put your finger on it! You’ve been too helpful in the past and youre having to educate them. Can be done, but be confident when they are still insistent because reasonable doesnt always coincide with what they think/want!

[@StephenSingleton-om8oe]

Cerakoting is the way to go now for parts ,will last way longer

[@tam1381]

Your like a couple of old sweetie wife's.

[@bunjeefreefall]

I just heard you speaking about trying to build a relationship and not sticking to the contract so much. Please remember one thing you can never be accused of being too professional. Yeah that's one thing I don't like about that barum engine guy, he's far too thorough and far too professional.

[@jimamizzi1]

Lee, if your just doing machine work you warrant your workmanship, I’m afraid these days you have to document everything, I’ve seen other videos where they printout the results of a crank balance, photograph bore & crank size, they video leak down test, unfortunately you have to cover every part of your backside. With this stupid copyright stuff, why carry YT charger a flat fee for having a blinking radio on. Aussie fan🇦🇺

[@MONTY-YTNOM]

One in Hereford I see a lot of :)

[@rorybyrne975]

Defiantly paint.needs to breathe.

[@keithgreen9009]

I think doing that conversation on the kit car was a bad one

[@alharris3157]

Contract .,... Just put it in plain English exactly what you are liable for, even if the statement is "no warranty" and rely on customer satisfaction and feedback.

[@richardhartley7094]

👍👍

[@Ibh111142]

Try using AI to check your correspondence. Tell it what you want with the text and you will be surprised with the result

[@pam3071]

Any up date on the subaru?

[@ataxpayer723]

Subaru updates are now on the BTS channel

[@dalejones3862]

Don't back down Lee

[@mattwills87]

powdercoating is great as we know but retropower explain it making it right for the bushes and blah blah blah. but your gonna use the car it's not a show piece we all know it's not budget as you've spent the money.

[@neilwharton720]

I see you’ve got the poor toolbox setup not like Paul Linfoot Racing which his white Snap on wall of toolchests😂😂😂😎

[@julianchambers8372]

Is it a Perkins 4.236.?

[@RolfIberg]

Perkins 4.318 Series

[@damianbutterworth2434]

BnQ Grey Slate. :)

[@mrb3483]

Lee & Isaac, stick to your guns, you got bills to pay and can't argue with the Gas or Electric companies, you have to pay end of ,so show no emotions give them a price and a written contract then move on, after your steel toe caps have visited their ass, first class of course, close the door, on another note, Isaac you need to wear your safety glasses on that lathe, you were skimming a flywheel and eyes were to close without glasses, pictures of you BMW prep stages???😎

[@scotty6346]

Lee, A heads up, You are getting a load of flack on ctm performance engineering's channel!

[@markfreestone1896]

Why don't you just say, your warranties aren't worth the paper there written on 👍

[@SuperGardenshed]

You do and warrant your work, but you should be clear that you accept no contingent liabilities, ie you’ve nothing to do with any other work done by others or the consequences of failure of the engine if built / assembled by others

[@dallas6847]

😎😎😎😎👍👍👍👍

[@JustAlanJohn]

Lee you should have a very detailed warenty writern up by a lawyer. Worn the t-shirt on being taken the p@"@s out of in the past.

[@Keith-m8b]

Hi Lee why don’t you take a bit of legal advice and get some terms and conditions made that are bulletproof

[@Bigrignohio]

You are a business, not a charity.

[@MarcusZukas]

Hi Stop apologising for having a life outside of the tube And remember customer is a polite way of saying pain in the arse As for warranty you can only warranty what you have done and in no way are responsible for Johnny fuckwhit with his set of spanners from Tesco not building an engine correctly

[@Silvercos]

Paint

[@mjjr1000]

Nothiis free in life