Why Can't Ghana Compete (Bad Customer Service in Africa) Life in Ghana and the Hardship of Moving

Oh Ghana... We love ya! But, can we say this, there is a major reason why Ghana can't compete with other developing nations in terms of drawing and retaining investment and tourism dollars. Check out our stance on life in Ghana as we move as well as how bad service can mess it all up.
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ExpatLifeGhana...👉🏽

[@gusmotorsports]

I have had the same exact experiences in Rwanda. A very good trade school would work wonders on the continent. We also need to start manufacturing our own tools on the continent. Well........we need to start manufacturing everything on the continent.

[@bobjones8949]

I'm glad you guys are feeling more comfortable addressing the issues Ghana has. We want to make Ghana and the African continent the best it can be and being silent on things we can change won't make that happen✊🏿❤.

[@adei913]

How does complaining and whining every time on KZbin fix anything? If they aren’t comfortable with the way of life in Ghana they are free to move back to the US

[@bobjones8949]

@@adei913 Put your comment in the comments section and I'll respond then.

[@adei913]

@@bobjones8949 I’m responding to you, if you have nothing to say you can remain quiet

[@bobjones8949]

@@adei913 Ouch.

[@izzsaws7647]

So glad you are addressing this issue. It’s in most African countries. There once upon a time was standards that were observed; but over the years, employers don’t pay these workman. They have to beg for their money, then they start developing attitudes. Those who are self employed just lie that they can do the job but the big question is to what standard? So the best way I deal with this, I will not part with my money until I am satisfied with the job, and that includes cleaning up after themselves. On the day they should be paid I go round with them pointing out areas I am not happy with and explain that they will not be getting the money until I am satisfied. If they are coming from a company I always insist on speaking to the boss and clarify why I am not paying for a half done shoddy job. I have 3 projects on the go with lots of workman to deal with . And I never allow them to leave until I am happy. It can be very challenging but I find this attitude towards cleaning is mainly if you allow it. Pull them up every time you see mess (which can be every where) you look. This is an area all of us Africans need to learn. We need to clean our places. It’s a reflection of who we are. We litter everywhere and leave mess. And when our foreign brothers and sisters gently point it out. We want to get attitude and become defensive. The truth is the truth, we need to work on our attitudes and cleanliness. Some of the rudeness comes from lack of understanding. Thank you for doing this correction. We honestly need to hear more of this as a people and be grateful that these are our own people politely correcting us. Thank you👌🏽

[@ShayTBD]

These issues are NOT just a Ghana thing but happen to be profuse ALSO in Ghana - I was in Gambia last month and offered to purchase the materials needed for a gig the next day - The "Professional" said no he was good he had what he needed - Since I was just overseeing the gig, I informed the actual client what the guy's plan was - Next day I found out the guy used scraps of wires spliced together and wrapped about 15 feet of scrapped wire with electrical tape for a wiring harness - I'd offered to buy a whole new spool of wire at my expense - He professionally declined so he can install the potential for malfunction and fire hazerd instead - Whyyyyyyyyyyyyyyy

[@sonja4164]

This sounds like an opportunity for some qualified & industrious contractors who also have great customer service, to build.

[@marionky]

It would be beneficial to start a business, hire local tradesmen, and provide them with much needed equipment.

[@sonja4164]

@@marionky and training, both in the particular trade & customer service.

[@eileenwatt8283]

@@marionky Work ethic cannot be taught.

[@ypk7858]

It is now time to inject some professionalism into the entire service and vocational industries. So this offers some great opportunities for investing into service training and customer service

[@princeosei-bonsu8403]

Whilst the customer service can be a problem in Ghana or in many other places, the issue can be treated in a , serious helpful and constructive manner rather than making mockery of everything you have experienced.

[@marionky]

My husband has been a tradesman in the US for 40 years. We now live in Panamá. The biggest thing he has noticed is the lack of workmen having proper tools. Because wages are low, and tools are expensive, you get what they can do with what they got.

[@kehindeemiabata4032]

disagree. You can't put everything down to poverty. some of the tradesmen do not take the time to actually learn about their trade and do nit have any real passion for it, its just a means to making money. I've had tradesmen turn up to work without the basics of their tools that are cheap in the market. If after work they didn't go straight to the bar and buy a few tots of liquor, at the end of the week they would be able to buy their tools.

[@sherriebumbray1748]

@@kehindeemiabata4032 I agree. We make too many excuses for people who simply do not take pride in their work.

[@bslat10]

There is a AA family in Gambia who has had issues with so called tradesmen who don’t have proper tools, steals, and breaks tools, steal items such as jacks and batteries, they don’t have their own jacks. They steal electronics, and take many months to repair vehicles. Be careful when having bricks made or your fences and buildings may fall apart. The roads are bad which cause issues for vehicles. Cheap tools from another continent are sold and there are no warranties. People have had security bars taken off of a home and the home was robbed. In another instance the so called “Security man moved his wife and children into the rental property and the owner of the home another AA couple was renting was ok with the other family living on the property. When subscribers send packages do not show them and the contents on your KZbin channel, thieves broke into a family’s home and robbed them. The concrete bricks were poorly made and there was not enough rebar in them robbers knocked a very large hole into a wall outside of the compound.

[@barbaramosley8123]

Thank You! I’m 66 Years Tender Age Senior And My Beloved Father Is From Ghana-Africa And Came To AMERICA For A Better Life. He Passed Away Many Years Ago. Peace ✌️

[@chaazyasharal7037]

Hi guys. So many people moving to Ghana are frustrated with their customer service. They even have many videos up asking how can they help.

[@drphot6050]

Bigg facts

[@MM-fl6vn]

Here's a short story. I visited Ghana in 2019, upon arrival I went to a restaurant down the street from my airbnb. I have never been treated worse on the continent than I was at that restaurant. Clearly, they didn't want my money so I left. I wandered into another establishment, Sun City apartments in Osu, was greeted at the door by a well dressed manager, invited in, taking up to a rooftop bar and restaurant, where my daughter and I enjoyed good food, great views and exceptional service. Customer service is not a "cultural phenomenon"...it simply good business practice. I will continue to share this experience because Sun City employees showed me what Ghana is capable of being given the right set of expectations...the other place will NEVER see my face again.

[@nobs997]

The "other place" akwaaba-ed you to Ghana 😊

[@esson7994]

Not trying to be funny but isn’t that the same the world over where you get good customer service in one establishment and not another? I agree that some places in Ghana need to up their game but this idea that customer service abroad is always top notch really gets up my nose !! You get the same bad service in the west especially from black people but nobody talks about that. I personally always get the very best service so it makes me wonder what I do differently....... could it have something to do with how I approach people?

[@Crob100]

@@esson7994 could it has something to with your standard of good customer service may differ from someone else's? Additionally, people do complain about customer service in the west but this video is about customer service in Africa and not the west. We've seen plenty of videos about the lack of good customer and skilled labor in Africa....everybody a'int lying.

[@esson7994]

@@Crob100 I can assure that you that like everyone else, I expect a high standard of service but the thing with me unlike some people is that, I also believe in treating people the way I would like to be treated !! I always approach people respectfully regardless of who or what they are and I’m very reasonable in my dealings with others so I always get the best reception wherever I go. If I earned money from people complimenting on how I carry myself, I would be very rich indeed.

[@Crob100]

@@esson7994 no it shouldn't be "treat others how you won't to be treated". It should be treat others how they want to be treated as perceptions on good treatment and bad treatment varies from person to person. A waiter's perception on how they want to be treated may vary from mine.

[@lendarko7871]

This is the mindset: " I am doing you a favour by doing this service for you. I deserve your money after this favor."

[@ginacoleman788]

I believe Ghana can overcome these problems. It will take time to make the cultural changes.

[@thebagnchannel]

Good points as always, I’m willing to teach courses on customer service amongst other things but the counsel and education committee has to agree to it. Us not the Asians have to do it.

[@dadoboye1536]

Customer service in Ghana is terrible and I think business owners don’t train their employees. If someone opens a customer service training school and looks for placement in businesses for the students, they will make a profitable business.

[@blackwisdom]

I sincerely believe the *Most Important* thing Ghana could do to improve tourism, Ex-Pat retention and just the overall quality of life for EVERY Ghanaian is to be Hyper Focused on making *GOOD/QUALITY CUSTOMER SERVICE* a reality! *Social Services* - roads, schools, overall infrastructure, etc... *Hospitality Services* - restaurants, hotels, house keepers, etc... *Professional Services* - plumbers, electricians, carpenters, etc... I honestly don't know what it is, but a many who seem to lack the desire to provide Quality/Good Customer Service! SAD!

[@hammbone9965]

I was seriously considering Ghana as my retirement destination two years from now. I've started looking at Namibia.

[@sitouannam6018]

come to Ghana

[@afiainafrica3871]

I’m in Ghana. Go to Namibia

[@MM-fl6vn]

I visited Namibia in 2019...loved it!!!

[@evelyngolden2272]

Same here. Me too. Headed to Namibia.

[@kfelix2934]

Let's us know. Seriously make a YT channel I will subscribe but what this YT channel is discussing , is probably most of Africa. Yes, I hate to paint with a broad brush but their experience mimic mines and the fact these issues are all over to less or more of the same.

[@rotail4873]

May be y'all should start a staffing agency to fill the void in the customer service sector. Btw, this is not just a Ghana problem; it's continental issue.

[@victorfrancis5575]

It's a world issue. You can find terrible workers all over the world.

[@lovinlifewithlaine]

I agree with @Andrew. Create Ayo's list, like Angie's list, so you'll have a database of reputable, prepared and reliable tradesmen, and customer service workers.

[@julesnartey-tokoli5045]

Another excellent vlog as always. Customer service is indeed almost non-existent in Gh. It is for that reason that organizations that are serious about customer service hire the services of consultants to train their employees. The problem with that, though, is that customer service is viewed as the responsibility of a receptionist or a secretary rather than what should permeate the fiber of the whole organization. As a result, middle and top management hardly avail themselves of the training, let alone incorporating it in corporate governance. Unfortunately, as bad as it is in Ghana, similar or worse tendencies are developing in some parts of the US too. All the same, some of the things you mentioned are cultural, rather than bad customer service or a lack of training. For example, what you said about checks/ bills: If you did what you said was standard practice to a Ghanaian customer, that would be horrible customer service to them; it would be interpreted as “So you are on a hurry to get rid of me?!! Here’s your money and I’m never coming back!” Also the way Ghanaians eat and drink is such that they may pause and the resume after 30 minutes or 1 hour . Need o say leaving the restaurant quickly in Ghana is often misinterpreted as you’re broke! 😂 With the technicians, it’s worthy of not that as a developing country, many learn these trades on their own or as apprentices of trainers who learned it from another trainer who was an apprentice. That is not to say there are no vocational training schools. But all such trades have been disregarded as for school dropouts or/and illiterates. As a result, even the technical and polytechnic (tertiary) institutions are today almost nonexistent, as they have been turned into high schools and technical universities, so-called. So, while they qualified, professional artisans are available, their number is few; what is more, they are more expensive. I can go on and on but would leave you for now. ❤❤❤

[@lowwisalwayz]

Thanks so much for this comment. You articulated most of the thoughts I was having better than I could have. Really spot on. Indeed, there actually are technicians who have been trained to “western standards” and deliver at a very high level of quality. Those who properly trained at vocational schools and went on to get accreditation for their work. They happen to be in the minority and we just don’t have an easy way of identifying them. Also, they are more expensive to hire and most people aren’t willing to pay premium for technical services like they would in western countries. Relying on word of mouth references is hit or miss because their past experience may have required a very different type of work from the technician and also your standards may be different from theirs. We recently had to install a new meter at a home we moved into and were told by ECG to get some stuff checked by an ECG approved electrician. There was a whole list with contact info online of electricians who had been specifically approved by ECG. I never knew that before. The guy we ended up calling was super good and professional - timely, knew his stuff, had all the tools, communicated clearly, cleaned up after himself, etc. I was so surprised to know such service was available in Accra. None of this is to discredit the main idea that Ghana can’t compete when it comes to customer services. I 100% agree with that. In fact my husband and I just arrived in Nairobi this morning and were discussing the STARK difference in the quality of customer service. Just adding more nuance to the discussion that in as much as it’s widespread, understanding a bit more of the context helps us to understand where we need to focus on improving.

[@jodieprice2593]

I laughed my socks off, thanks for the informative videos. I love your channel!! Hopefully Ghana will become more service oriented sooner than later.

[@anurseinthekitchen6442]

I'm not sure they want the "training". We get accused of wanting to "change things" 🤔🤔🤔

[@flintcitypee144]

I think the problem is that they only get paid once a month after work the whole month without money is the problem could you imagine that as a American….but I got a plan to change that pay system…love you guys and keep up the good work… and May God Bless Africa again

[@NewYorkCityLost]

I think it’s a case of you don’t know, what you don’t know. They don’t have anything to model their hospitality after, or examples. It’s literally on the fly & “learn as you go” Especially when people have foreign standards, I can see how it can be frustrating seeing situations like this. It’s also a mentality & common sense thing I hate to say……..

[@ShayTBD]

They DO KNOW - They watch movies and see it... Folks just choose to emulate the wrong things... People have traveled they have experienced it... Folks just choose to use their money to buy a wig or a V8 instead of paying for a course for the employees at the shop they own

[@a2theb46]

But there are American companies like Marriott, Hilton, Starbucks, Apple' etc....that have good models of customer service that should be studied and duplicated across Ghana.

[@ShayTBD]

@@a2theb46 TRUish - There are also a handful of Ghanaian & African owned companies that can be exemplified - I despise when folks use the ignorance excuse or deflection - Like all these folks on tiktok or figuring out how to acquire fake lashes can also take the time to watch videos to improve the quality of service

[@HH-gc4xq]

Someone of your comments were unfair. If someone unaccustomed to taking pictures does not understand when you ask them to take a a picture , it is unfair to knock them for that. She probably does not take selfies, so she did not understand what you meant

[@ypk7858]

@Ayo, that is exactly the problem right there. Many of these people did not go to any school to learn how to become electricians or whatever else. They just served as apprentices and then when they believe they've learned enough, they "graduate" to start their own thing. This applies to carpenters, plumbers, electricians, mechanics etc etc. Fortunately, there has been some improvement in the clothesmaking industry so now we see a number of "professional" tailors and seamstresses.

[@AltRockLover]

You're judging the people of Ghana, and their strange, African, non-Western ways, through the lens of an American (or at least a Westerner). This is a very condescending and dare I say a neo-colonial way of seeing people and cultures that are different than your own! Good service is a product of Western capitalism.

[@ypk7858]

@@AltRockLover Nope, You are wrong. Ghanaians themselves complain about these poor services so this has nothing to do with the Diaspora. The difference is that Ghanaians would typically complain but take whatever it is in their stride and move on. The Diaspora, on the other hand, 2ould demand and insist that the right thing is done. That's the difference. How can you even say something like that? Customer service is a cultural thing? Who doesn't like or want excellent customer service?

[@starlight6508]

@@ypk7858 excellent point.

[@sherihinton8183]

Sadly everything said is the Gods truth. I find myself being so frustrated by all these things. I'm just starting my build. so scared. 🤣

[@bslat10]

Also, it is more likely than not that the Mechanic and employees will use your vehicles for personal use and will take your batteries, jacks and many items come up missing. Families have had bricks and fences made which collapsed.

[@danieladams751]

Thanks a lot for the information, Ghana let's get to work and start training our people, we can do it. A thousand mile journey starts with a step.😇

[@anthonymcclelland4382]

Hello I love your expat ghana , I'm getting ready to move to ghana .I've been all over the continent . What do you think would be the success of a small home equipment supply hardware store in Accra . And how could I advertise my present but I will be working with limited funds but I think that that will be a proven need business v. What do you think. Also I'm a 51 yr. Old African American as well .

[@blackmac500]

Bad customer service seems to be a problem for black customers stores and vendors bind over backwards for Europeans and Asians

[@jonathanquartey9687]

Ayo, rather disappointed by the example you gave of the employee you asked to take a photograph of you and a friend and decided to include himself. It is obvious he did not understand what you requested. You keep on complaining of poor customer service but I get the impression you don't take the time to know and train your employees. Ghana, like anywhere else has many problems. The way new people view the country is similar to the management school story of two marketing managers visiting a country where the inhabitants walk bare footed. One saw a land of barefooted people while the other saw a market to sell shoes.

[@msgoldndiamondsarefromafri8112]

They probably need to have some sort of scheme where they try to attract people from other countries Kenya South Africa et cetera where there’s more of a service industry to come and train people. I reckon a lot of the time maybe Ghanaians are just trained to do what they’re told rather than thinking critically

[@mymotherwasright3079]

I agree. Does not seem as if much critical or logical thinking occurs for task-oriented jobs. Instead of customer service training there needs to be Critical Thinking courses. 😆

[@afianyarkoacheampong1986]

Artisans in Ghana ankasa de3, working with most of them is quite horrible at times even for locals. I'm a Ghanaian living Accra and in one instance, some carpenters installed a wardrobe in my house and they used two days to do that and later complained that I didn't even offer them food. Another set came to install stones in the house and after they were done eating the food I had offered, they idled around for about an hour and left around 3:30pm and told me they will continue the next day. Ghanafo) we can do better na customer service wei de3 3ny3 koraa

[@africonexion]

A very interesting video.

[@TeeStillStanding]

I used to think I had mental or ocd issues bcs I always NOTICE stuff in Gh. I swear ppl here thought I was difficult. But I'm glad the grief is also noticed by others. And the "others" is always other foreigners. Which concluded my case study. I decided to just build In the woods vs the city. I will have less grief n stress n frustration awaaaaay from ppl. I love Gh for it's awesome environment, but socialization out here and needing services done at the house......leads me to grief n frustration.

[@capstone1073]

Your "show" is very underrated. Each video is jam-packed with useful information. Ghanaian gov't needs to retain your services.

[@a2theb46]

I agree

[@speaker_vibes]

People do take customer service courses in other countries. Also it goes back to the phrase “treat people how you want to be treated”. Unfortunately some people grew up being treated different, so they are accustom to “bad treatment”.

[@AltRockLover]

who treated them badly?

[@a2theb46]

I have a suggestion have considered creating an Expat telephone book (digital) that only list contractors from the African diaspora who have proper tools and are professional. The other issue is having access to a supply chain to order the appropriate tools. They can also utilize You Tube tutorials for just about anything.

[@rui37CdjOe]

I believe that training and supervision is key in Ghana and probably all over Africa !However, here in the US we’ve had a couple of excellent workers come to our house who didn’t clean up their work areas properly. Clean up of the work area is a basic fundamental that is taught to young trainees. Many workers have to be supervised while doing their job. I’ve observed in Mexico that construction workers are supervised continuously to insure quality work on certain job sites. I believe the causes for the issues you’ve described are many, including the need for apprenticeships. The government needs to support an initiative to improve the customer service situation and the need for construction training in general. I’ve observed on KZbin too many Ghanaian construction do-overs, because of messups by so called contractors. I believe the roads situation needs to be addressed immediately, in a bold way by the Ghanaian government. Ghana should set high goals to be the best! Ghana can do it.

[@GeecheeWoman]

Bto . Tony & Sister Ayo , the both of you ate looking very good with all of that coordinating and paying attention to detail. Anticipating hanging out with you all at the next meet& Greet that will be held during the last part of May or mid - June . Had a great time when held atvthe Gazebo View June of 2022 & expect to have a terrific time in 2023. Chale-Out Sister Aciuvi .

[@soursop1972]

Need a skills trade school in Ghana to professionalize the trades.

[@arnoldjohnson4373]

Opportunity folks, there's a need.

[@a2theb46]

Hi Dynamic Duo, This was a great topic and the key word is "Elevate" your work ethic and standards.

[@f6876]

I heard that the Togolese are good tradesmen

[@sistaluv1357]

Very well said. The country need to set their standards higher. They need a complete overall. If they knew better they would do better. They need to realize what they are doing wrong and be willing to improve.

[@stephengyamfi8239]

Tony and your beautiful wife, I have been laughing so hard my ribs are hurting. I have personally experienced same and it has been so frustrating. Agree that this is an opportunity for someone establishing such a customer service training program.

[@bslat10]

There are Repats in Gambia who can’t find reliable builders and mechanics often.

[@GeecheeWoman]

Mr. Tony & Sister Ayo , I know that your crazy landlord missed your family now . He lost out big tine because of his stupidness , overcharging and thirst for the dollar . He picked the wrong family to mess with . Chale - Out - Dister Acouvi

[@malakiamen]

My organization is assisting a group of African American investors in their research, and business investment strategy, for Ghana. In the interest of being respectful and avoiding a reinvention of Ghana’s job training wheel, we reached out to the country’s investment promotion center a month ago. At some point, we hope to learn about existing efforts and initiatives to develop/upskill the workforce to meet Ghana's broad range of industry needs. What y’all pointed out confirms that there is definitely a job training gap that needs to be filled. It’s frustrating, but it’s also a huge opportunity.

[@thh_h]

I have several rental properties in the US. Its not just contractors in developing countries. You have to watch all contractors, learn how to do it yourself so that you can correct it later if necessary. I’ve had to rewire houses, replace pipes in crawlspace at some point when a trusted professional is not available, do it yourself.

[@ExpatCaroline]

Thanks for sharing your story. This is actually the same story in many countries in Latin America also. It is so important for folks to be aware that living abroad is not the end to their frustrations from their home country. Adapting to life abroad is a science and so happy you guys are patiently going through the process.

[@kfelix2934]

It's just not Ghana. It's most of West and West.Central Africa. When I was in Guinea Equatorial, a lady was working on CS skills ( now that I think about it, she was from Ghana ), and she would tell horror stories of just how bad the local mobile provider was about customer serivce. I know some one is going to bash me, but unless the busines is a EU/US base business customer service is just none existenace based on my experience with dealing in Africa & in the tourism, hotel, airport, banking sectors.

[@eileenwatt8283]

I give you guys a lot credit for staying with.

[@ShayTBD]

Ghanaians need not label the truth as insults if it's what Ghanaians are delivering - If Ghana expects good INTERNATIONAL reviews GHANAIANS need to convey the level they want to be rated at from INTERNATIONAL reviewers

[@tayinternational]

I love Ghana , Togo and Africa as a whole but Yes Customer service and Employe training is an issue in Ghana and most of Africa . I believe what is needed in a national training program and certification system . Many people are only one generation removed from a village , and there is nothing wrong with that ( I belive Village life is probably healthier ) but there is a huge difference between how a village and growing city like Accra works and as many people as possible need to understand that fact. The original plans of Accra that the British built on were only for a population of 250k , today its over 2.6 million with very lil infrastructure upgrades . I think Ghana needs to get very strict on drivers and make sure they all get training and get un-safe vehicles and drivers off the roads to start with and use a similar approach to improve other sectors critical to safety , well-being , and future economic growth . Africa and its people have opportunities and potential like no other place on the planet today , I hope we make the most of it. The longer the delay they faster Africa will drift backward from other areas of the world . Let Make Things Better any and everyway we can !💪🏾

[@davidstanley8459]

I have been there and had the problems you mention especially with those that make claim to being skilled , but there is the other side you can get great workers, that cannot do enough for you and go the extra mile , turn up for work on time and do hard work 8 hrs a day 7 days a week , year in year out , their are training ,vocation schemes available and have been for decades covering dressmaking to customer service in hotels, and tourism , these problems to be fair, you had can be as bad in the west, there is good and bad everwhere, especially in the trades,

[@mymotherwasright3079]

Are you kidding me?!!! This is the year 2022, and there are no faucet washer rings??? This has nothing to do with putting on Western societal views. It's called, the dumbing down of a people and it's country. This is moving from frustration to the ridiculousness if it all.

[@ShayTBD]

It's truuuuuu - I was in a hardware section looking for latches and UH it was sooòoo bad I think there was ONLY 1 type and it was HUGE so it wasn't useful for the task went to 3 places... I also couldn't find scissors - utility grade at any of these locations - But all the big men habe just imported a new fleet of new V8 Subs to interrupt traffic with

[@ExpatLifeGhana]

@@mymotherwasright3079 - Interesting point and thanks for the comment 😊!

[@waitaminute2015]

Parts are becoming a problem worldwide. There's actual bills in Congress sitting on desks for "right to repair" laws. Many companies simply aren't providing parts. Apple, Tesla and down to faucets and a whole host of consumer products. People are starting to become aware, but the issue of forcing companies in a capitalist system to do this or that is in itself an argument.

[@henrygbedemah8775]

Hmmm I am from Ghana, and I feel for you. In the past when I run into a situation like that I just buy the tool. And as a matter of fact one guy wanted to keep the tool I bought. I had choice words for him and promptly pointed out that if he took it and another guy came to do work for me and didn’t have the tool I just bought I would have to buy it again. Even after giving this explanation he seemed to think I was being mean by not giving him the tool. Go figure.

[@DubG9]

🤦🏾‍♂️🤦🏾‍♂️🤯

[@S3bot]

This is a business opportunity. Good customer service is a human social standard than a problem with developing nations. S. Africa & Rwanda are doing better. We must make it a habit to teach this in school and reinforce it on media, and reward the best bizs offering great services.

[@GettingItDone59]

Tony, that’s an opportunity to start solving those problems, yourself.

[@bhigdaddymark]

VERY discouraging indeed and sad. I always say that if I had proper funding, I'd move to one of five countries on the African continent that I've done research on and Ghana USED to be #1 and now it's at the bottom of the list, and the Ghanaian government were the ones who heavily promoted the "Return Home" or "Welcome back Home" (whatever it was 3 or 4 years ago) promotion specifically targeting Black American citizens and chiefly USD with laughable way overpriced real estate and other questionable tactics which has kept people at bay or flat-out deciding on another African country. The CHIEF reason to leave America for us is racism, certainly NOT poor to non-existent customer service, substandard drinking water, regular power outages etc. We'd ALL stay here because of the services had, available opportunities, overall security, amenities, way of life as there's no greater place in what America has created for itself, but it's also created and shamelessly engaged in disgraceful racial bias that it's monstrously proud of and THAT'S why many of us wish to leave now or soon enough but to leave all that you have or could've had only to take huge steps backwards makes zero sense to me.

[@FND-GH]

You cannot use an incompetent guy experience to judge every craftsman. The best thing is get a guy who knows and foreman and show him what you want and it will be done. You don’t go hiring each person individually.

[@cmartin5903]

Look guys, just make suggestions along the way. Where I am from, some of these things use to happen but they've improved a whole lot in a short time. If they see you do it, or you ask, they will understand to change their mindset.

[@MzFitz3]

I am a Customer Service Professional. I find this interesting.

[@georgeappiah8314]

the hole you are talking about sometimes happens in UK here in construction site. I work at construction site here in UK

[@pzwumk20]

14:59 this was a communication problem, not service.

[@howardcash8301]

Ayo and Tony! GREAT and INFORMATIVE video! Yeah! P.S. You both look WORN OUT! LOL!

[@blacktea69]

The first place I had stellar customer service in Ghana was Asantewaa hotel in Kumasi. Lemon Beach hotel in Elmina was really good too.

[@autobotdiva9268]

Customer service should be global and not a challenge. no wonder you rarely see Ghanians working on cruise ships, they wouldnt pass the 1st test.

[@mrm7681]

Tony with a deadpan face " I've left places cleaner than I found them." Had meet crying...lol

[@KuttyJoe]

This stuff is nuts. But the other extreme is America where we are so spoiled that nobody wants to work in customer service and deal with rotten, spoiled customers who are absolutely determined to believe that the customer is always right. I saw people do unbelievable things. Returning things to the store after they had used them is one that makes me shake my head. I was in Dunkin Donuts one day and a woman walked in with an EMPTY bottle of milk and said, after I finished this, I noticed that the expiration date on it was past due. The employee apologized, gave her ANOTHER bottle. But that milk was good, even if the date was past. She didn't even have a receipt to prove she bought it there. But, American "customer service" is sometimes ridiculous like that. That lady should have been thrown out, but then everybody in America would have said how customer service was so bad and nobody should go to Dunkin Donuts again.

[@kiki81828]

This would be a great opportunity for someone to start a company where they vet trained service providers, and train customer service reps, then open a website where you can go hire these plumbers, carpenters, waiters etc. Something like an employment agency, where people looking for work and people looking for employees or a service provider can apply.

[@jimboy419]

but nobody will pay extra for that.

[@kiki81828]

@@jimboy419 maybe Ghanaians won't, but the diasporans will because, in the end it will be cheaper.

[@jimboy419]

@@kiki81828 OK Right. It's frustrating I know.

[@pietoboy2171]

Guess that's what to expect when you have untrained people doing these jobs. It can be annoying, but luckily there are better ones, too, even if they're rare. If you've found one, keep him! In any case, you have to explain in the tiniest detail what you want them to do, in which sequence, and at what moment they should call you for an inspection.

[@sitouannam6018]

very bad customer service in all Africa,

[@braviafeed]

I have been watching your channel for a while now and I really find it interesting BUT I have to ask: Is putting up with all the corruption, inconvenience and lack of basic service really worth it??! I would absolutely lose my mind. Please respond because I really want to know.

[@LadyKhris]

There's a saying that common sense isn't really that common 🤷🏿‍♀️ Hang in there!

[@byronmcgee4118]

You should join “The Daughters Of The Middle Passage”, a group of diasporan (Afro American) women meeting in Accra.

[@japhya0378]

Sounds like you people are paying people who watch How to videos on KZbin. You can probably fit things yourself. The two of you should have more knowledge of home improvement, because sounds like you're being ripped off.

[@WhatstrendingWorldwidenow]

Here is the trick, so in Ghana u have two services lol. They super expensive which is usually operated by foreigners or people that have lived abroad. Then u have the cheap or moderately priced service which is what u guys described. So there is a trade there, u can pay big money for something that’s normal in the west or u can pay cheap, get bang for ur buck and deal with what u experienced. Not saying u paid cheap but usually that’s the case. A real professional will charge u an arm and a leg cuss they r properly trained and the other guys that just learned on the job without any extensive training will charge cheap but that’s cuss they know the kind of service they will give u

[@benggy]

These are factual observations. Thanks for highlighting them. Ghana is still developing and as we build stronger and smarter institutions and regulators, these issues will be solved. To start with, most of these professions are unregulated or poorly regulated hence anyone at all can enter, whether trained or untrained. This results in non-uniformity in the level of services offered. Unfortunately, the socio-political system at play does not seem to favour problem solving. We see, hear and smell our problems but no one knows who is to solve them and why they are not solved. We are hopeful though, it can only get better....with time!

[@akwasiowusuansah6329]

Ayo, please try to compete with Tony. Tony has been donning Ghana/African wear every time and again and again. Ayo has been dressing too casual. Please Ayo, Ghana wear fit you both so I want you to be competing with Tony. Meanwhile, you're fantastic couple.

[@ExpatLifeGhana]

@@akwasiowusuansah6329 - She's good and thanks for the comment 😊!

[@beatriceowusuachaw6210]

It will soon be all Allright they learning

[@quacyagbeke5149]

The problem with ghana is the information economy do not pay taxes and do not file income tax. It's only the ehite color jobs that bearing the brunt of the tax system. A country where taxes are high do not attract investment. There is also too much tax incentives given to foreign companies who find a way the cheat. They may have a 5 year tax free to bring machinery and set up tax free and fold in 5 years open a different company under different names.

[@ltrotter636]

Thanks for the laugh, you two have a good attitude about all of this. One of the main reasons people try to avoid calling professional service folks in the U.S. is the professional-service folks' cost. They charge so much... they better do a good job. But sometimes even they don't, despite the hefty invoice they give you. But because of their rates and training there's a lot of dignity attached to their work. Ghana just needs a little bit of that. Do they charge service fees, just to come to the house and check? If not, maybe that's why they quote high and unnecessary job rates? Hang it there.

[@JAMESCAINTV]

Would it be financially feasible for an American certified contractor to do business in Ghana? Depending on the service, that would be at a USD rate of $35 - $85 per hour.

[@starlight6508]

Interesting question...answer yes and no. you may be able to make that range if its a high end project with 'international concerns' and your skills set is rare and cannot be found in Ghana.

[@ShayTBD]

Every1 is different - But an efficient clean job/service no matter the profession should be the goal of any service provider or their staff - If you claim to be a world class tourist destination (Ghana has been making such claims of late) - You must be able to exercise customer intelligence and be present & attentitive enough to recognize notice fidgety or anxious customers that are looking around ready to go or the laid back customers that have all the time in the world - and cleanup should be a given on any job site

[@ebertbeeman4382]

There are no honest stock brokerages in Ghana. Not one.

[@f6876]

Poor customer service is the #1 complaint from the diaspora returning to Ghana. Ghanaians are generally short sighted and they don’t understand the IMPORTANCE of customer service and how it benefits everyone. Ghanaians need a shift in mindset and realise the customer is always right. My hope is that the diaspora will eventually create change.

[@snakemuttie]

No my friend. I do understand the frustration of not getting your expectations met. What I can say is, I ran a business here in Canada with 17 employees and I can guarantee you that the customer is not always right.

[@FND-GH]

The customer is not always right. If you want something done in your own way teach them how you want it.

[@ypk7858]

The factors are many but I will deal with a few here: First, there are really no "standards " or what you would refer to as "building codes". Second, the entire "vocational industry" or technical services industry had been left for school drop-outs. For years, it had been accepted as normal for those who drop out of school or in some cases, don't even go to school at all to go into the vocational industry.

[@gloriaf6971]

Ghana has been independent for quite a long time. What is taking the people so long to learn how to live in the modern world? Why hold on the old cultural habits/ behavior that don't advance the country?

[@mymotherwasright3079]

EXACTLY! That's what I took away from watch the video..

[@ExpatLifeGhana]

@@gloriaf6971 - EXACTLY and thanks for the comment 😊!

[@yogsfrancis2805]

Why isn’t Ghana putting that oil money into building trades schools for its citizens. Also learning from other countries in terms of elevating their customer service. Sheesh I can understand why most westerners would have a hard time living in Ghana 🇬🇭 Their behavior has become apart of the cultural norm and some just need to help break that cycle. Africans need to utilize their resources to build up their economy, so their people can remain home.

[@everettemathisjr3410]

Ok you didn’t check all this out before you there

[@bslat10]

People ask for pay advances and then don’t show up for work.

[@JohnHughesChampigny]

The electrician doesn't have hot water in his house.

[@infowarior]

Very informative. Must have info for anyone planning on traveling to, not only Ghana, but any other country in Africa.

[@kofirey6752]

YOU ARE EITHER PART OF THE SOLUTIONS OR THE PROBLEMS 🧐💯

[@ExpatLifeGhana]

@@kofirey6752 - Let us help you with solutions then and thanks for the comment 😊!

[@STCXBeautee]

It sounds like there are areas for opportunity .

[@traci1714]

I appreciate the honesty. You don't get this from some other channels

[@josephbrown1573]

My wife went to get her hair done in Nigeria and the girl who styled her hair did such a good job she gave her a big tip .As she was leaving she noticed the Madam who owned the hair salon snatch the tip from the young hair dresser! . 1) Workers in Africa are not paid overtime , they are expected to work until the job is done. 2)Have you seen how workers especially low level workers like cashiers and waitstaff are treated by the owners of the business .I have seen an owner slap a worker in front of everyone , in Nigeria. 3) Many tradesmen like plumbers . electricians just learn how to do their jobs by on the job training , no formal trade school . 4)They lack many of the correct tools . 5) Often people who own businesses will expect their gardener and the nanny etc. to also work at the business they own for no extra pay! The workers as a result of this kind of treatment will often consciously and unconsciously sabotage and try to ruin the OGAs/ owners business!!!!!

[@sonja4164]

Wow!

[@redlionesv]

Good to know

[@nobs997]

Nigeria makes Ghana look like a perfect place

[@sonja4164]

@@nobs997 damn