Why I'm Disappointed with My $600 Polene Bag - not what I expected

#polene #bagreview #sezane
Happy Friday!
Sorry for the rant, the plan was to share a 5 min unboxing video and my first impressions on the Polene Numero Neuf bag, but here's my honest review! POLENE is a brand I have always enjoyed and raved about. The Numero Sept is still one of my favorites and most worn bags from my collection. Is the quality changing?
What I am wearing in this video:
Aritzia Tube Top
rstyle.me/+Pr_mtgGZRSR-lMbLPc...
Goelia Camel Blazer
rstyle.me/+V_3pvCQbBuQWurprUy...
Abercrombie Curve Love Jeans
go.sylikes.com/eMIoR1JVvnVO
Necklace Sezane Lou Necklace
seza.ne/QNJdvnnyXz
Lola Rose Watch
c.klarna.com/al/AHEh/
My measurements
I am 5'5", 136lb (1,66cm and 62 kg)
Bust 35" (89 cm)
Waist 27" (70 cm)
Hips: 40" (102 cm)
Sizes I normally wear:
Tops: S (4 mostly)
Bottoms: Small (4/6)
Dresses: Small (4/6)
Denim: 27
Bra 36B (also 34C)
Shoes: 8.5 /9 (US) 39.5/40 EUR
My partnerships
🤍Lilysilk: MilaINY20
www.lilysilk.com/us
🤍Shesaidyes Fine Jewelry!
Enjoy 15% Off By Applying the Coupon Code: MILA15
Shesaidyes Website: bit.ly/3XuHMHu
Shesaidyes Dainty Ring: bit.ly/3K2fTn9
🤍 Monica Vinader
family.monicavinader.com/s/mi...
🤍Merit Minimalist make-up
(glnk.io/no9l/mila-in-newyork
🤍The Jacket Maker MILA10 (10% 0ff)
rstyle.me/+sRfG4FM6reWq7A1wBb...
🤍Simple Retro MILA10
www.simpleretro.com/
DISCLAIMER: Links included in this description might be affiliate links. There is no additional charge to you but I may receive a small commission. Thank you for supporting my channel so I can continue to provide you with free content each week!

[@byootifie]

Thanks for your honest review. And yes, take it back! You're not the only one with this experience. I've seen other influencers saying similar things about their new bags and discussing the changes at Polene. Best to you💗

[@milainnewyork]

I’ve been seen that a lot too, so sad! It used to be a fantastic brand, I have the Numéro Sept and a wallet and they’re amazing. I wish I had gotten my Numéro Neuf too 2 years ago.

[@m.e1961]

Hi Mila. I’ve had my numero neuf for a couple of years and it looks nothing like that. I love it and it feels amazing and still looks brand new. There have been lots of complaints about Poléne recently. Now they are popular I suspect they have started cutting corners.

[@milainnewyork]

I know, that’s so sad 😟 they used to be a wonderful brand really. My Numéro Sept is also from 2 years ago and it’s amazing. I should have gotten the Numéro Neuf back then

[@nikkig1146]

Omg I love that top, the sweetheart neckline is so flattering! Thanks for linking it in the description~

[@milainnewyork]

Yes it’s so lovely! It fits so well and the fabric is thick and stretchy. I really love it! 😍

[@MariaNicoleStyle]

Thank you for your honest review Mila. I've been wanting that bag for so long because I love the shape but now I am thinking twice. xo

[@milainnewyork]

The bag is gorgeous, I’m so sad it’s not looking great. The color is so good and I know it would be fantastic with your wardrobe, Maria. I’ll go to the store to see if I can exchange for a better one, otherwise I’ll just take my money back.

[@MarianneTheriault]

I bought the numero neuf last December and I love it. It holds very straight, it doesn’t have the weird inclination yours has. I would return it, for that price the shape should hold properly. It’s probably a default

[@milainnewyork]

That’s great to know you got yours recently and it is perfect! Gives me some hope 😅 I’ll try to exchange mine, maybe it was just a faulty item. Otherwise I will just get my money back 🥲

[@mansoor3159]

Mila Love your haircut and necklace so so so much and I really really never missed any one of your videos and I wish you have a fabulous weekend🌹🌹🙈♥️

[@milainnewyork]

Thank you so much 🙏🏼 I appreciate the support in all my videos, you’re always one of the first to comment!

[@joan8178]

Mila, take it back! If you keep it, it will never be right. A $600 purchase assumes some qualities, which this particularbag does not deliver!

[@milainnewyork]

You’re absolutely right! I will head to the store this week and try to exchange. Hope they have a better one, otherwise I’ll just take my money back 💔

[@user-qw1ro7ex7r]

Mila, thank you for your honest review. I was considering to buy a bag. I don’t live in NY. It would be sad to buy a bag and have to return it😢

[@lotysblossom]

I own several polène bags, but since the price increase and quality drop, I have stopped buying them.

[@LoisWells-ls8vq]

*suluxs* got me back into fashion lol. The prices for the real shit made me stop paying attention for a long time because I couldn't participate. Also I want one of those Adidas Balenciaga collab bags but will I still like it in 5 years? Why spend thousands of dollars on that??? Nope.

[@sarahmarzuki2190]

Thanks for this - When did the price increase happen again? Which year? I’ll try and find preloved polene before that year!

[@lara2love2]

your hair and your top are so pretty😍😍

[@milainnewyork]

Thank you so much! ❤️

[@evgeniya_zhv]

Hi Mila, thank you for the honest review. I have Pólene Numero Un for 5 years and Numero Dix for 4 years. Quality of both is outstanding. Even though I do not baby my bags and I have couple scratches on one the other still looks like brand new. I highly recommended the brand to my friend but when she had received the bag recently the quality just didn’t seem right. I guess that’s the changed in leather you had mentioned. For myself I would choose to go to the shop next time I’m in Paris and check the bag in person before buying. I like weary much the Cyme bag and still considering buying it

[@melissac.5948]

Mila, I would return it. I love bags, but won’t pay that much for them, and work very hard at finding wonderful bags at low prices. All of my bags are relatively flawless in comparison to the one you just bought. No stains, no “leaning”, no dry stiffness. You may never have a good feeling when looking at this bag in the future. Replace it with one that has no flaws. If Polene’s display models are better than their models for sale, something is wrong. 😊

[@coquetacoqui]

I wanted to get this bag so bad. Thank you for the video

[@eneidaesser566]

Hi Mila. I want to get the Paula Babies and wanted to ask if you had to size up one or are they true to size. I am a size 6 and wondering if should go up one.

[@joannecoogans2346]

Hi Mila, looking forward to watching as i have the Numero Neuf mini in chalk which is from 2 years ago. I love it but its just too small for me and I've decided to sell reluctantly. Id love the full sized version but don't want to take a chance on the quality they're producing now 😢 x

[@milainnewyork]

Ahh I love the mini version!! it’s so cute, especially as crossbody (this larger size is too bulky as crossbody). I heard it’s hard to take things in and out of the mini bag because of the tiny opening is 🤣 I tried on and it looked so small on my frame. I love the Numéro Neuf, it’s my favorite style from all Polène bags. I don’t know if I should exchange it or just stay with that and call it a day. I do love the shape and color so much!

[@joannecoogans2346]

You're right, it is a tiny opening! The shape is so unique and architectural, I even watched KZbin videos before buying the mini and got the impression the small opening wasn't an issue, but it is. Because I love the bag, I've kept it for these 2 years but have only used it twice. I'd have for you to do the same with your full size because of the uneven shape and texture you've experienced. Might be worth returning with it to see other models in store and decide then if exchanging is possible 🤔 Good luck a day I hope it works out. PS you look beautiful as ever in this video 😍 x

[@ludmillaschlogl7016]

I've been thinking about getting a Poléne bag, but after so many negative reviews, I ended up giving up. On a completely different note, I would love a video about your favourite denim trousers. ❤

[@aliciahicks8020]

I have the cyme bag and it’s amazing

[@HelloAgnes]

It's a beautiful design. I don't own any Polene bags, so I can't speak from experience, but if the bag feels off, I would take it back. You don't want to have any doubt about it so that you can enjoy it fully. Thank you for the review!

[@milainnewyork]

Hi dear Agnes 🌷 you’re absolutely right! I will try to exchange it but if they don’t have anything with a better shape, I’ll just take my money back and get something else. I love the Toteme T-lock and it’s been on my wishlist for such a long time. How are you liking yours? Do you think it’s worth the money? 🫶🏼☺️

[@HelloAgnes]

​@@milainnewyork Hi Mila! The Toteme bag has been great; it's been my go-to bag since I got it. I would like to invest in other colors down the line. The quality is excellent. The only downside is getting in and out of the bag. It's not the most accessible opening, but you get used to it after a while. However, this might not be the right bag for you if you prefer easy access.

[@cathymeyer9722]

Thank you so much for your thoughtful review of this Polene bag. I have wanted this bag for about a year now. But I would not appreciate what they are calling an upgraded leather. If it doesn't feel right, I would definitely not keep it. The feel of quality leather means everything.😢

[@milainnewyork]

I love a nice leather that you touch and look at and just feels great. It’s not bad and I’d probably not feel anything wrong with it if I didn’t touch the other one first - it was just sooo much nicer, like when you apply a leather balm on a bag. The crooked look is what makes me feel really off about it, it’s a shame. I’ll go to the store and see if they have a better one, I still have hope. Do you have a store near you or would you get it shipped?

[@JamieReviewsStuff]

I feel like this is happening with so many brands lately. Between lowering quality leather/hardware, to bad craftsmanship (talking to you Chanel with your wonky flaps), the handbag market is making it more difficult to take them seriously.

[@milainnewyork]

Omg if you see my coco handle you’ll laugh!! I have a 21a green which was the worst batch they ever made 🤣 I got a bag with the handle COMPLETELY crooked and then I sent back. They mailed me a new one slightly better but still so crooked 😭 must be me the problem haha You’re right regarding the quality of these brands..they keep increasing price and don’t deliver what’s promised!

[@marjorie3951]

Thank you for this video. We all rely on you and other KZbinrs to be honest about these products so we don’t make mistakes. I have been wanting to buy the Nodde bag for sometime but now I’m reconsidering. I have been hearing a lot lately about the diminishing quality of Polène bags. Specifically in the last few months (complaints about crooked handles, not sitting straight and the lesser quality leather). At that price you should be able to expect good quality and attention to details. I only hope that Polène follows reviews of their products on social media so they can address these issues. The style of their bags is so unique and beautiful it is sad to hear about the quality not being as good. Keep up the good work!! 💕👍🏼🫶🏻

[@teresa-j]

Polene definitely has stunning designs but I also had to return one bag. The quality seemed really cheap compared to other brands similar in price. I have mixed feelings about this brand. Thank you for the honest review

[@maiannjuhansoo-jl3fz]

Hi! Just got my Polene mokki bag but sent it back because the glazing was badly done😢

[@leouisegrech722]

They will probably say that it is hand made. Also leather does vary as it’s a natural skin. Maybe see if they can exchange it and compare it with another one.. good luck and thank you for the review ❤

[@HeatherHasGame]

There are a lot of problems with Polene now apparently, in the last year or two. Everything from the leather peeling after a few days to stitches being sloppy or coming out, you name it… There are literally videos “exposing” Polene at this point. I would buy a bunch of different bags from them and start a collection, but apparently I found out about them too late and probably can’t get a good quality one anymore so I will have to find an alternative brand..

[@MonikaLetizia]

If I were you I would return the bag, it is important to keep just items that you love and be proud to wear. Thank you so much for your helpful video and all the best!

[@thelidiaedit]

Hi Mila, wow I'm so gutted for you! especially for the high price in the States. I mean, it's already expensive here in Europe, so I can only imagine.... I would totally return the bag if you're not happy with it. Either ask for an exchange or a refund. About the stain: in my experience working with leather (I used to work for an Italian shoe brand years ago) this specific type of grain leather can have stains and it's just the way it comes from the animal. I wouldn't worry too much about it...but the rest... nah! not fair, especially for the huge mark up they're adding every semester...

[@Bronzyglow]

I own five Polene bags: two regular sized numéro neuf, one mini numéro neuf, the Mokki, and the numéro huit. I absolutely adore each of them. Polene is one of my favorite brands right now. I’m really sorry that you seem to have purchased a defective bag. There’s no way it should be leaning like that. Also, one of the things I love the most about the neuf bags is how supple the leather is. I agree that you should return it asap.

[@mizzle8]

That’s so disappointing to hear! I agree you should take it back. I’ve been eyeing the Numero Dix for a while, I hope they haven’t changed the leather in that one too ☹️

[@user-hq1pe9cr6b]

Hi there. Ladies I have the same sjze in briwn and taupe from something like 2 years back. Wonderfull quality , holds its shape oerfect stiching. A dream bag. I would send it back , too expensive for a weird quality. Good luck.

[@rozobellhorn]

I still love my LV reverse monogram bbkbags clutch! It's versatile, fits a variety of items, and is definitely a workhorse! I think seeing it everywhere (like the LV speedy) is proof that it's already a classic.

[@Diana_rita_silva]

Mila eu tenho a mesma mala mas a versão mini em camel e é perfeita! Já a tenho quase há um ano e a pele está intacta! A pele é mesmo incrível!! Acho que devias ir lá reclamar porque é mesmo estranho venderem algo que parece significativamente mais “fraco”…

[@lly1010]

Wow it does look very lopsided. I have similar feelings of not wanting to say no if I’m at the stage of paying already, but I would agree with everyone that you should take it back. 😢

[@lolitamz9121]

I just got Nodde. The bag is smooth leather but it came creased on the front side, which I haven't notice it until 3 days later (I was tooo excited and the crease was not too noticeable in dim light or if you are not touching it). I emailed about this defect and got offer an exchange(now I am waiting for the new one) From what I know, their quality is quite random, a lot of people got a defected bag, and a lot are fine....so😂 Also, many people experinced not so good customer service. For me the customer service was great so far. Soo the customer service could be random too..? What I can suggest is that you might want to throughly inspect your bag once you got it, and if there is any defect, email them asap

[@milainnewyork]

Thank you so much for sharing your experience! So happy to hear you were able to exchange, hope the new one you get is perfect! ❤️ I have known Polène for years and always loved them. When they opened a store in NYC I was one of the first people to step in the store, I was so excited. Honestly, their quality used to be top notch - comparable to luxury brands, I dare to say. I think if we depend on luck to get a good bag or to be treated properly by customer service, this shows that there’s a problem happening with the brand. Just like you, when I got my bag I didn’t notice how crooked it was (only when I was home). What bothered me at first was just the feel of the leather which was drastically different from what it used to be, even compared to the display ones I tried. When I went to the store to return the bag, I asked him to bring other colors and they all felt rough and dry (Numéro Neuf). They’re definitely not what they used to be, but for sure you can still get really nice bags! Also not all styles had a leather “upgrade” so this could me mostly a problem for this particular style I got.

[@sreyphon-thill3297]

I would take it back! My only bag from them is the Numero Un nano in the black and I absolutely love that bag. I’ve had mine for 4 years now and while I’m not using it right now it was worth every penny I paid for. I actually want this bag in the mini size and if the leather quality is not the same I would definitely be disappointed and upset for the price. Tfs

[@UESGrl21]

Purchased a Tonca 5 mo ago...no complaints about the quality but the functionality is another story. It's difficult to get in and out of and it holds very little. Bummed because it's a stunningly unique bag. Went to their NYC store and all the bags were off. I wish they made more practical, but still stylish bags.

[@miaot5130]

I ordered the same one smaller size earlier for Christmas, it had the same crooked problem and some cuts on the handle… terrible

[@kahana_u]

Hi, I love this bag so much that I have a black colored etoff bag First of all, the black color I bought last December is perfect in shape However, it's a pity that the Etoff bag I bought this year is not as uniform as your bag

[@Luiza-wq4su]

Oh no Mila! This is such a shame, all I can see now is how crooked it is. Also what a beautiful memory we had together that day💖

[@nithumalekunnel7940]

I have this same exact bag in the color taupe. But clearly from seeing this video the bag is crooked and it's better if you return it.

[@milainnewyork]

Thank you for the feedback 🤍 I’m planning to go to Polène tomorrow and either exchange or return it. Glad to here yours is in great shape, I might have gotten a faulty one

[@sarah8579]

I would not keep the bag :( Perhaps you can look into other styles and see if any of them are up to par with the standard Polene quality.

[@milainnewyork]

The only style I really love is the Numéro Neuf 🙁 they have some beautiful designs but I already have so many bags. I was hoping to get the Numéro Neuf because of how unique it is - I’ve been waiting since 2022 when I got my first (amazing) Polène.

[@Buttercookiesssss]

I was planning to get a bag from them at the Paris Boutique. But the glazing on the display numero uno is sooo bad i decided not to get anything that day. Very disappointing 😢

[@milainnewyork]

I’m sorry you had a bad experience too, it’s really a shame because they used to be amazing! I’m glad you were able to see and touch it before buying, imagine all the returns + international shipping 😓 such a waste

[@jodien5800]

I have a smaller version. It's a cute bag but I was never impressed with Polene's leather. If you don't like the leather of this one, you should ask to see another one in the same color!

[@QozyQ]

omg, that is beyong crooked! i hope you were able to return it. I have the mini and it's not angled like that. i'm sorry you got a bad one, thats so disappointing if polene is going down this road

[@alinamiller5152]

Omg! Definitely return!! 😮

[@milainnewyork]

It’s bothering me just to look at it 🤣

[@reneenana5956]

One Year ago, no quality issues. Now When i fall in love with their desgins So much and quality issues coming out so badly😢

[@user-cu1ul6kg2p]

the bbkbags would be super cute during the fall with a nude or tan or even tonal outfit! i’m thinking a tan wool coat with that bag!!

[@latelier8298]

I've got this one. It's perfect... But i've buyed it a few years ago. So... 😉

[@soniaparraferrandez8293]

I have it and mine feels buttery soft and really nice. If yours isnt return it. You should feel happy with it.

[@milainnewyork]

The old version is amazing indeed, I wish they made these bags with the old leather. Unfortunately the “upgraded” version and more expensive is not good at all! Feels really off. I returned it but still LOVE this style!

[@tadrianz]

Hi Mila! So sorry to hear about this! Hope you took it back. Ive heard similar feedback about Polene from people lately.. it seems theres been a drop in quality in search for profit.. so sad! Because it had very good quality / price ratio. One lesson for us: to trust our instincts and feelings when we know our leathers! If you’re not 100% happy with it, take it back.

[@Nettesvideo]

Take it back. You will not love this bag and it does look wrong and like a knock off. I have had my eye on the smaller version of this bag but now I am not so sure. So thank you for your review!

[@milainnewyork]

I’m definitely taking it back this week, they give us 15 days to return. I’ll see if they have a better one, otherwise I’ll just take my money back. The mini is really adorable, Nette! My friend has it and she loves it so much! To me the only problem is the opening that’s waaay too small to take things in and out.

[@lindagregoire8001]

Return it ! I wouldn’t keep it and I wouldn’t feel bad about taking it back . Show them your vlog , they’ll exchange or give you your money back , I guarantee it😊

[@milainnewyork]

I decided to take it back, it doesn’t make sense to keep it, especially at this price. I do feel bad but you’re right, it’s the right thing to do!

[@virginib1028]

Definitely return!! 😟

[@milainnewyork]

Probably the best! 💔

[@VirginieLalere]

I heard also that the quality went down lately. I don't like the shape anyway ...

[@annaandre9131]

Hello Mila! Thank you so much for your honest review! ❤ Return the bag! You will never wear.

[@kangyun1985]

Oh no I just bought one!

[@milainnewyork]

Have you received yours yet? I think many of their bags are still wonderful! My friend just bought a Cyme and she loves it so much. I hope you love yours ❤️ their bags are beautiful and so unique!!

[@kangyun1985]

@@milainnewyork I pre-ordered the new one. Hopefully it's good.

[@hijlaa]

Take it back asap. Not even for $60 should you have any doubts, let alone $600

[@milainnewyork]

lol for $60 I’d keep it 🤣 $600 no way! I’ll take it back to the store this week

[@arelunk]

Nooo... Why does it look crooked..? 😥

[@ef866]

I have this in black from 2 years ago. The leather of your bag DOES seem dry. Mine was supple and softer the minute I unboxed it. It really looks like a knock off from the older version. Return it.

[@judygould2714]

Not a rant at all! Return it. It's not worth it if you know in your gut this is not what you were expecting or what you paid for ❤

[@milainnewyork]

Thank you Judy 🌷 you’re absolutely right

[@sofyameytus710]

So sad! I own exactly the same bag, the same color. I bought mine when they just came out and I paid $400 for it. The leather of my bag is very supple and nice. I love this bag although I do not wear it a lot because it’s tiny bit bulky and I like more structured bags. I was just recently in Paris and for the first time I went to see Sézane store. That is where my disappointment was. Everything was so inferior quality and prices are so high for what it is. The fabrics are so stiff and not pleasant. Boxy cuts…. I do not know why people are so excited about this brand at all. If I were you, I would return your bag if you’re not happy with the quality why bother❤

[@mahee744]

you are right and in my opinion its cheating. I would return the bag

[@milainnewyork]

I think so too, not fair! Will definitely take it back to the store. :(

[@mrspedrosweet]

Never liked Polene but I'm french so it can explain 😂😂😂

[@mrspedrosweet]

Just kidding I never bought because yes never felt the need but this experience is a shame! Please take it back quickly!

[@milainnewyork]

Lol

[@milainnewyork]

@@mrspedrosweet I really like their designs, they had a wonderful quality and craftsmanship. Truly amazing! It’s a shame this keeps happening:(

[@eneidaesser566]

Return the bag. You are never going to feel right about it.

[@milainnewyork]

You’re totally right! 🙁

[@wendystanley9744]

I’d take it back. Disappointing

[@milainnewyork]

So disappointing! I will take it back this week. Hope they have a better one, otherwise I’ll just get a refund

[@teresamcg431]

Return!

[@tuttuttut7758]

I can beta non crooked bag for 50. Return it

[@crab3696]

Your bag is crooked and does not look right. The leather looks rough which is not like your other bag. Return it!!

[@milainnewyork]

I will definitely bring it back to the store 💔

[@DCSquirrel]

I hate these stories that contain, “I didn’t feel comfortable…” What? Why? Why should you feel uncomfortable with an obvious bait and switch? Take the bag back.

[@mariamcadams6282]

Why keep something you don't feel comfortable with ? If is me I'll never buy it , or I'll ask for 3 of the same to compare . Return it and compare with other of the same style. Just my oppion.

[@DwightMhan]

#LVGUCI Bolsa réplica 1:1 con imagen reflejada, resistente y resistente al desgaste. Me gusta mucho.

[@arabellamagnolia3013]

A very odd looking bag

[@milainnewyork]

I love the original shape of this bag, but not crooked as this one 😟

[@maryjomichele]

This bag sucked when I paid $300 for it.

[@salkordi90]

If you had issue go fix, contact them or go to the store. I just waisted my time watching this

[@milainnewyork]

I don’t remember forcing you to watch it and you just waisted extra time by commenting something that doesn’t add value. Glad the other 9k people who watched the video think otherwise. The tittle literally says “I’m disappointed with the bag”, if you’re not interested, why on earth would you click on it? 🤣 you know how to write but don’t know how to read? Lol

[@rosealaska6595]

600 $ YESS bring it back it sure looks crooked🤔🤨

[@milainnewyork]

Yes it looks really off, I’ll take it back for sure

[@WraightDachs]

bbkbags is your partner in young people’s fashion journey