Why I Quit Toyota, The Shocking Truth How Dealer Scamming Auto Technicians

[@MrNew122]

If mechanics get treated like crap, they're going to treat your car like crap. Just another reason to avoid the dealership for repairs.

[@timzalusky]

Yep, even if I could afford to have the dealer do all of my work, I want to protect my cars, so I now have quite the tool collection 😄

[@VideoArchiveGuy]

Why do you believe any other shop would be better?

[@jimjones1678]

I worked at an independent shop. One time a customer said I didn't rotate his tires. The boss instructed me to do the tire rotation. In other words he didn't believe me. After the customer left and boss went away I pulled the guys truck back into the shop. In doing so I shaved a lot of miles off the clutch. Oh did it stink. Take that asshole!!

[@danielreyes3134]

Agreed, i get fucked at my job, well they get fucked when those emails come in ! 🤣

[@YungContentshow]

always avoid the dealership... it looks nice on the outside but deep inside its TEMU

[@soumenchakraborty2450]

some some dealers not only scam customers, they also scam technicians.

[@gwilli1754]

Great point! What would one expect...

[@carnut5562]

Not some. ALL!

[@criminal268]

Scam works

[@WilliamLaakkonen]

There is another name which is more apropos- the Toyota Dealers scam their own employees.

[@nanoelbatero57]

Warranty work

[@stanleyfilipiak7758]

I was a flat rate mechanic up to 1977. Everything he says I experienced. Quit, went to college and became an engineer. Shame nothing has changed

[@gerbearjones6056]

Yep you are spot on. I was in Service Manager position for 25 years. I got screwed for bonuses and the techs got screwed on their hours. Management only cared about profit and didn't give a shit about how they got it

[@Littlebird-m9x]

You tripping. I got paid $65/hr as long as I got work done within reasonable time frame. All tools provided to me. And 1 lunch per 8hr shift

[@curedham2963]

@@Littlebird-m9xyea i make 100k salary and work less than 6hrs a day (im an auto glass tech). I damn sure wont become a mechanic though, i get pissed off enough as is with these stupid recalibrations.

[@alexg9727]

@@curedham2963 takes 5 seconds to google glass technician and see that youre being paid 45k per year

[@alexg9727]

@@curedham2963 Like why would you come an lie about your fake salary on youtube?

[@philvandenbelt6910]

As a tech. i will tell you one thing. I worked for my last shop for over 25 years. I was a number and they took advantage us all. I will tell you, if you are young go on your own. I have been on my own for 5 years now. I wish i went on my own decades before. To you young techs, if they give you free training take what you can and go on your own. if you are a good tech you will be the owner in your office some day. but never forget why you left. treat your techs with respect.

[@Matthewjo22]

@@philvandenbelt6910 thank you so much man, yeah I start it 5 years ago and I have my own business now

[@rubicon3929]

@@Matthewjo22 I know how you feel, I had worked in a dealership for 30 years, and quit 8 years. good luck.

[@outthere2]

Very heartfelt explanation. I appreciate your honesty. I worked at a Toyota Automotive plant for 31 years. I owe everything to Toyota for hiring me and allowing me to grow with the company. We have had very different experiences working at Toyota. However, I NEVER take my Toyota's to the dealership. I don't trust them. They are completely corrupt and only care about the bottom dollar. That is my experience at every Toyota dealership in my tri-city area. Best of luck in your new business adventures and know that I appreciate you.

[@Matthewjo22]

@@outthere2 thank you so much man,

[@robertusa1234]

Im in HVAC. A few year ago my company out of no where told us we where no longer hourly. Switched everyone to 10-99 contractors. 9 of the 10 tech quit on the spot. The company tried fighting all their unemployed claims lost. I was going to stay trial I found something better. But ended up quitting 3 days later. Found a new job that quick. The company went belly up.

[@JamesSmith-xs7sr]

Luv that! Karma!

[@StrongerThanBigfoot]

That’s what all mechanics should do

[@coexist1018]

Brake and rotors jobs takes me 2 hrs

[@captaina4458]

Bad morals always ends up with bad results. Sorry you guys had to find new means of income but I hope it worked out better for all of you.

[@pen3n30]

that 1099 is illegal now

[@chad5839]

2 weeks to become advisor,10 years to become a great tech

[@parker7953]

I hate how true this is.

[@ejchd3569]

And get paid more than a tech 😂

[@neilyounan3241]

Why do you guys think advisors have it easy ??? Can you handle the multitasking the advisor has to go through and get yelled at all day long ???

[@ejchd3569]

@@neilyounan3241 the mechanic should get paid more than the advisor.

[@manikanthaarunpaturi368]

both advisors and technician have their specific work . so no one is cut above other , on the other hand management is something which is only workforce which takes/hands for dealership day today activities.But hearing to you I feel that its particular dealers fault. Not all dealers are genuine ,even though they come under the brand umbrella of Toyota.

[@Johncetrone]

Wow, no appreciation for good mechanics and then they wonder why they can’t find people to work. What a shame.

[@regularguy1140]

Naw, we do respect good mechanics.

[@ROBMACDUI]

Cause they’re charging the customer $200 an hour while paying the employee less than 1/4 of that. All while not having to supply the tech with the things he needs to do his job. It’s a scam.

[@wildbill1313]

Bro good for you,I didn’t know this until you told us.

[@3rdFloorblog]

It's not just mechanics that get treated like dog turds.

[@gschaaf713]

@@regularguy1140 lol sure you do 🤡

[@MB-js4us]

I left a BMW dealership and wrenching all together in 2013 and never looked back. You're right, technicians don't get the respect they deserve. It's sad.

[@nicholasseetaram8927]

I left the BMW dealership in 2017 I hear that

[@Casualboxingfan]

Currently at BMW 😅

[@lynch42o]

@@Casualboxingfan how has it been?

[@Casualboxingfan]

@@lynch42o Interesting, frustrating, hard, humbling and eye opening to say the least. What i can say is everyday i clock in i see the reason so many techs are leaving the field. i do enjoy the people i have come to know through my job and the training centers i have been to have allowed me to explore places iv never been. That's based on my dealer tho, we have enough money to send us anywhere to train.

[@harold6863]

I was with BMW 48 years as a Master past 35 years. The last 10 years were painful.

[@mikesharp5455]

I was a Ford dealer technician from 1987 til 2015 and I can tell you he's not lying

[@Matthewjo22]

@@mikesharp5455 thanks man

[@chefgav1]

@@Matthewjo22report to your union representative

[@chefgav1]

@@Matthewjo22labour laws must be very weak where you live

[@greghuber9773]

Was a dealer mechanic for 12 years . Got a job at a union steel mill working on heavy equipment. When I told the service manager I was leaving, he asked what can I do to keep you ? I showed him my benefits package , he shook his head and said “can you get me a job too !”

[@brianhauk8136]

Every workplace should be unionized, with ordinary workers running the show!

[@GoogleAsho-qs1vx]

​@@brianhauk8136unions don't work like that I used to work for Ford its a joke you don't know what your talking about

[@crippleguy415]

Retired Teamster here . UNION is the best way to guarantee workers have a voice . 👍🏻🇺🇸😎

[@GoogleAsho-qs1vx]

@@crippleguy415 no its not and it's not working out for the workers right now I'd you been paying attention

[@outkast40]

@@GoogleAsho-qs1vx UAW found out the hard way! They laid off temp workers to pay the full time workers.But skilled workers should always have a union but UAW stand for Unskilled Auto Workers.

[@sandybeach3576]

Wage theft is a crime

[@twjull]

They’re called Stealership for a reason.

[@asadb1990]

​@JulyOverlandjapan has way better work culture and rights. Yeah they are workaholics but you have rights

[@donaldpiper9763]

- So is Fraud !

[@ROBMACDUI]

It’s not theft if it’s contractual and dealerships are experts at writing contracts that screw over the signer.

[@forthesnowflakes7691]

Wage theft is the biggest type of theft in America. Everyone wants to point at people flash mob stealing but all of that is insured and pales in comparison to corporate wage theft.

[@ronwilliams1094]

I worked at a Dodge dealership for 6 years as a general mechanic (oil changes, brakes, suspension components, 4 wheel alignment, etc.) and the service manager tried his best to keep a healthy balance between warranty and customer pay jobs between all of the mechanics. Warranty work is a necessary evil in a dealership and there’s no getting around having to do it. It’s generally 1/3 to 1/2 of what a customer pay job is. What warranty work doesn’t generally take into account is preparation time - getting the car on the lift, removing components in the way of getting to the broken part and putting all of those components back together. It pays for “bench time” which is repairing or replacing the bad part ONLY. There is some allotment for disassembly but it’s nowhere near what it actually takes. If this guy’s service manager was smart he would have divied up the jobs between mechanics. It sounds like this dealership took advantage of the new guy and gave him nothing but warranty work. I’d venture to bet that place has a high turnover rate for mechanics.

[@domfer2540]

What kind of dealer makes their mechanics do oil changes.

[@ronwilliams1094]

@@domfer2540 I never said they did oil changes (although they DID from time to time) which is why I was an hourly hire, general mechanic. I did maintenance work, mostly so that the flat rate mechanics could be freed up to do more involved repairs. I never touched engine, drivetrain or electrical systems. Does that make more sense?

[@1gerard47]

​@@domfer2540what a stupid question,oil and filter changes are one of the most important jobs on any vehicle, are you a DIY CHEAPSKATE ?

[@maddog7999]

@@ronwilliams1094no reason to explain the life of a mechanic to a gas station cashier bud. just roll on. im followin ya

[@dannylinc6247]

​​@@domfer2540every dealer i worked at did. Ford and GM both. They also had a couple stalls where the lubies did nothing but general service and inspection. They handled the appointment cars, and quickly. But every tech had a chance occasion of getting handed the oil change, or the recall that pays almost nothing. He had to walk to the lot it was in, he had to get it to the stall, run his own parts from the back counter, drain, fill, clean up. Do the checklist. He ran out of time about the minute he arrived at the building with the car to begin. It's the nature of what you can ask as a price, and the book time is based on manufacturer study of how their shops are where they prove cars. Not how your dealer service is. If you're in the city, everything is unlike manufacturer proving grounds. So, there's 18 minutes to work with. You're expected to be the best. You better be the best. No snivelling. Those are the ones you don't make money on. They are supposed to also hand you the jobs you DO make money on. You need an apprenticeship or to be classified as an A B C or D skill level. Collective bargaining results in a contract or a strike. Some places have no collective bargaining. There's a lot to growing up. It's terrible to require it of people all at once on their first day. But the auto business isn't going to hold your pp. They are going to ask you to do the same as everybody in your classification or status. Yes, it sucks. Then they steal shit and lie about it, or blame you. Better to have a union so you can file a grievance. A lot of places busted the union thanks to Ronald Reagan and the air traffic controllers case. So, learn to negotiate. Or, there's wheels on your tool box. You can try elsewhere. No wimps. Greener pastures exist and you might find those places lack everything a dealership does provide. They're not all the same. You make sure the customer gets what he came for. Or they get somebody else to give it to him. He will get what he pays for at a good dealer. Not every company is like that. Some are a conglomerate.

[@jamesmiano3854]

I 1000% agree with every single thing he’s saying. The main thing that makes techs leave dealerships is that they’re treated with no respect and it’s genuinely the most frustrating part about working at a dealership.

[@angelodavila2280]

Never work at a Dealership do your self a favor

[@johnswan9639]

You are spot on ! I worked for BMW for over 40 years, the old days were great ! I left the dealership as times have changed. Glad you had the strength and courage to say NO to their bullshit. Best wishes in your endeavors !!

[@Rockardo_]

Wow my stall mate next to me Jarek just retired with 42 years with BMW

[@henrymatthews9365]

Best decision of my life was when i came back to the dealership after taking a 2 week vacation. 8am sharp with customer and managers there. I had my buddy back his towtruck up the center isle grabbed my toolbox tow it to my house while i quit.

[@TheGreyguse]

Im not even a mechanic, but I watch these videos to show you guys some love, and to say thank you for what you do. I love tools and working on cars but you professionals deserve respect, for the tools and scanner you need to have and own, to the hours you put in to keep us on the road. I love you guys like brothers and always enjoy conversation with you all. Have a great day bro

[@thommysides4616]

Nicely said!

[@joewoodchuck3824]

I know about the tools but I always assumed that scanners and any other electronics were provided by the company, except for a cheap VOM maybe.

[@Youtube_Sold_Out-c4f]

@@joewoodchuck3824 Nope, rare for a shop to provide computers or scanners and if they do it's going to be a situation where you're sharing it between 8-50 other people. Scanners are also subscription based so you'll be paying hundreds of dollars per year for it to update. It's very easy to spend $100,000+ on tools in your first 10 years.

[@randywilliams4325]

Worked on cars and trucks for 40 years . Did 15 years at a Ford dealership . Car dealerships suck . Best money is in government fleet work . Dealerships will die

[@thegrey8643]

Fleet work is the best, I totally agree as I left the dealers and have been doing fleet management for over a decade now.

[@chevy4x466]

The franchise owned dealership model in America has caused misery for the technicians, customers and manufacturers. What a shame. The wealthy franchisee owner has just screwed everyone

[@G62data]

I’m surprised dealerships have remained around this long, thought by now the automakers would have a distribution center type system, eliminating independent owned dealerships. Service depts are what keep many dealerships in business, not the sales dept

[@fjbtube6278]

Dealership franchises are dying

[@CNDMrfixit]

I'm in Canada, 40 years turning a wrench, my best move was going from auto repair to heavy truck repair. Yes it's heavier and a little more dirty, but if you work for the right company those trucks need to move. There is no how much it costs to repair, it's get it fixed and out the door, also some shift work, but I would call this fleet work. Best move I did, I just turned 60 and have 5 years to retire, I'm in great shape from working hard, and no it's all not all heavy work, lots of computer diag and engine work.

[@SP-wp4eb]

Not just Toyota; I was also a Ford transmission specialist and worked at an Acura dealership. The industry is very political. I decided to go back to school and earned my associate's and bachelor's degrees. Now, I'm in Cyber Security, making over $200,000 a year and working far fewer hours than I did as an auto technician. I no longer have to deal with other mechanics, advisors, managers, or the parts department. In the auto industry, too many people can influence how much you take home each week. I wouldn't want my children to ever become auto technicians unless the work environment changes, but that will take a long time. I've seen too many people suffer from cancer, knee surgeries, back surgeries, and other illnesses because it's a physically demanding job.

[@Matthewjo22]

@@SP-wp4eb yeah this is true, is not just Toyota

[@squint54]

That's what I hated most , the politics, and how someone else can influence your pay

[@Technie87]

What job are you working in cyber that pays you 200k with a degree and no experience?

[@kawaplays2616]

Currently going through this now and in the process of finding a new job that is Hourly, I work for a Dealer and I’m tearing apart dashes doing airbags all these shitty warranty jobs I can hardly put food on the table after paying my bills. They don’t care you are ending each pay period with only 60 hrs and being there everyday for 10 hours a day. I’ve lost more money working here at the dealer than making money. The dispatch system we have doesn’t make sense good jobs go to the favorites and the warranty jobs stays up on the board until Manager sees it then gives it to me after all I’ve done is warranty jobs all day. Sad because it’s my passion but quickly learned that the dealer is killing my passion for working on cars. Great video brother!!

[@Matthewjo22]

tats what i did to, i didn't complain about the job, the problem was the payout

[@soloflight1975]

I went to the dealership for wheel bearing replacement, they said it cost $4500 because the axle nut is rusted and they will replace the cv axle too, i declined and went to a private mechanic, it cost me $400 for everything (parts and labor) why the government is not regulating this stealerships is beyond me

[@Matthewjo22]

Wow, yeah I believe you, I’ve seen this

[@LCVA257]

Call Bureau of Automotive Repair. Have them fined

[@Jeff-wm3qn]

Because these stupid dealerships are bribing the freaking government officials to be on their side why do you think you can't buy a car directly from the manufacturer in some states if not all states

[@freebird1ification]

there all in on it together

[@melissasmess2773]

Wheel bearing assembly and hub $70, I will install it myself. Too many years repairing vehicles to pay someone, even at 60 years.

[@mongoosevsgt]

Not just Toyota but ALL dealerships. Dealerships are SCUM!!!

[@mechanictaft4848]

Yup I worked at a few they are all same just scumbags

[@nicholasdoran]

Been a mechanic for about 10 years, took auto shop in high school (all 4 years) and even my teacher told me the dealerships were terrible. The class and any subsequent schooling afterwards would give me the knowledge to do it myself or make a career doing it. I worked at several independent and corporate shops before trying the local Ford dealership and I was appalled. High shop labor fees with low wages, service advisers who knew nothing about how cars work, managers that were strict about time and customer service, and coworkers stealing my tools, I only stayed for six months. One of my coworkers was even fired for leaving early to see his dying grandfather for the last time. The dealerships where I live also segregate the work so a car can get passed off to 2 or even 5 different techs for the work it needs instead of just 1 or 2, so vehicles sit for months at times waiting for the next tech to be open to work on it. I would never go back.

[@samuelebuzzo1789]

The seller is making money just with the talking, while the mechanics are barely getting a salary, and they are the actual "workforce." It is like that in every field.

[@Matthewjo22]

@@samuelebuzzo1789 this is true, we don’t have any problem getting paid by physical work but it need to be fair

[@MassMediaArtistry]

I have you respect for you brother for standing up even when it hurts

[@Matthewjo22]

@@MassMediaArtistry thanks man

[@brandon_buildsDIY]

I was tired of dealing with the very biased service writers. I was making 55k average per year. Got a job to work on the electric trains at O hare and now I make 105k/year. Best decision I’ve ever made.

[@SkyMechanic]

Switch over to an aircraft technician. I work for Gulfstream. You’re paid hourly, none of that flat rate crap. Air conditioned hangar and snap on tools provided by the company. And weekend shift is nice, 3 twelve hour shifts and 4 days off and you’re paid 40 hours even though you only work 36 plus 10% for working the weekend shift.

[@BaileyWiggebutt]

May I ask what the pay rate is for ab aircraft technician?

[@ginog5037]

Most auto mechanics are hacks, leave them alone. Unless you want planes falling from the sky...

[@AircraftMechanic-AP]

It’s been good to me also.

[@MrJenten10]

My son went to school for AP graduated on a friday Gulfstream hired him the following friday started out doing the exact same thing you described, he was good at it and after six years he made Hanger Manager and wears Brooks Brothers slacks and shirts to work, making minimum 100 k

[@scottshepherd1365]

I've been at Gulfstream for 18yrs. Super easy job, pay is good.

[@lechero1811]

I'm a mobile mechanic, I see quotes from dealerships and chain shops all the time. One was for $1850, and the parts they wanted to replace wouldn't have fixed the miss. It's like they didn't even put a scanner on it. Mine told me cylinder 1, and I even watched the misfire count. I checked the COP, plug, and swapped them-- the miss stayed. Replaced injector for $75, charged $240 (injector froze solid 😒) and took my girl out for dinner with a clear mind and a big smile. 😊

[@wfd1234567]

respect

[@Jack-russell103]

whats a good scanner for idiots like me to have at home?

[@jasonweishaupt1828]

Nice!

[@FS-rf1uj]

BOTTOM LINE be honest and charge a fair price Respect good karma will follow

[@scarmoose67]

Crazy how spot on this is to my Toyota experience between 4 different locations. Thought I was losing my mind at some points.

[@jorgeluis-os3nr]

This happens in sales also

[@stangindude99]

100% agree. Spent 8 years at a Toyota dealer, 7 years at Lexus and 2 years at ford. Left dealer last November for a union fleet job and love it. Flatrate and dealers can suck it.

[@thommysides4616]

My son in law has been working for Toyota as a Technician for many years. He's not getting rich, but he's doing OK. If he is unhappy there I don't know. He's never said anything to me about it. I wish you well Matthew.... you deserve respect!

[@doom4067]

Every dealer will be different.

[@johnnysprocketz]

Ask him

[@SirAJentz]

Your son-in-law is putting a smile over a sad face.

[@kennycars6.0]

Wow, what a gentleman you seem to be. ASE master mechanic here of 40 years. It seems to me they take advantage of our love for cars. What amazes me is the intelligence and the tool investment it takes to do what we do. I have found out that when management calls off, the shop still runs, usually very well. However, if the technicians calls off, they tell customers can you come back or schedule you out for weeks on end for your appointment. If we as technicians don't rock, the whole country doesn't roll! You have earned my subscription. Thank you!

[@davida871]

100% truth. Glad you became your own boss. You deserve respect.

[@shermarie2876]

You are an upstanding man and thank you for exposing these things. God bless your future.

[@Matthewjo22]

@@shermarie2876 god bless you to thanks

[@taiquangong9912]

I was a mechanic for 13 years, it got hard, I went back to school and got into Cybersecurity.😊

[@vapeking466]

I guess this is why I keep seeing videos of folks quitting different car dealerships to start a shop.

[@vocalone23]

Good for you, family first, and respect yourself adequately to not allow any disrespect 💪🏾

[@Matthewjo22]

yeah, man, we should bring respect and integrity back and make people respect us, we should not underestimate our skill and sell ourselves cheap or free.

[@j3558]

corporations are so disgusting... nothing but greed and the customer be damned

[@WARDADDY72]

Most jobs in America treat their employees like dog shit brother. I have worked dozens of jobs in my life and I can only say one or two of them was good to me. It's a brutal world in America as far as the job market is concerned. Been living the nightmare for fifty years.

[@carljenkins5092]

Yes. We live in a dog eat dog society. I’ve worked a job for 23 years and now it’s worse than ever.

[@leelashbrooks8780]

Welcome to America buddy

[@alexgg7499]

I notice that too politicians only care about money not the citizens companies screw employees

[@tikitavi7120]

Truth!

[@abcwarrior91]

@@leelashbrooks8780it’s not America it’s the world

[@jonahniahisrael4205]

Thank you for sharing Matthew. I just ran into your content for the 1st time today, and will follow you threw your journey. Thank you for the light you showed in the auto motive industry. I only support small shops and will continue to do so.

[@Matthewjo22]

Thanks man Really Appreciated

[@douglowden8802]

Left the dealer 20+ years ago , swore I would never return . Thank god I didn’t have too . Nothing ever changes in that BS industry . Best of luck to you

[@HEHE-dx9og]

My gf bought a certified pre owned car from ford. all was checked out and it great shape. 2 months later she had an engine miss. Brought it back to where she purchased it from. She was told it needed spark plugs, a fuel system flush and brakes on all 4 wheels and the tire tread was low. she put less than 3k miles on it. When she showed them she just purchased the car their whole story changed. The mechanic had her car mixed up with another car just like hers that was in the shop. All it needed was to put a vacuum hose back on that had fallen off due to a split in the end of the hose.

[@bugsy2902]

I have found dealers lie, especially if you are a woman! Once at a Honda and another time Subaru, got a second opinion at the local independent shop my family has gone to for decades. Learned to steer clear of the dealer unless it's warranty work.

[@pew-pewB]

They never get the cars mixed up they are Vin scared and plate identified plus a number hung on rear view mirror. Ot the color and model

[@HEHE-dx9og]

@@pew-pewB 🤣🤣 That was there excuse. Don`t you think i know what they were trying to do. You must work for a dealership. Stop covering for a bunch of low life liars. When woman come in all they see is an easy mark.

[@thomasj1026]

Certified pre-owned means nothing. These companies don't check shit. These newer vehicles 2013 and up.....get a service warranty on them. Will save you thousands of dollars. Unless you can work on things yourself. I'm mechanic savvy but don't have a shop or time to work on breakdowns. Got a used 2017 armada from carmax with their Certified inspection. Test drive AC don't work. So apparently AC isn't a part of the inspection. Keep in mind I already payed to ship car in from another state. Long story short. Got it fixed and first time ever decides to get the extended warranty through My bank and it came in handy. Suspension went out twice oil pan gasket leaking side view mirrors stopped adjusting and catalytic converters needed to be replaced. Keep in mind only had car 2 yrs now. I also have a 2016 taurus. 3700 to replace water pump no service warranty. I may have spent 1000 on the armada on what the service ppl don't cover...like shop fee taxes and other bullshit.

[@dangrimes5078]

​@@bugsy2902They do lie. I was once told I couldn't pick up my car because it won't run and it needs a new turbo charger. I knew this was a lie and I went down and got my car and drove it away. I drove that car for a few more years before I sold it. I think I have found a good Toyota dealership though. They are extremely well run, clean and orderly. I have never felt like they lied to me or over charged me. I only go there if it's something my local mechanic can't do.

[@WMLVIDEOPRODUCTIONS]

I've been an ASE Master certified heavy/medium truck tech for 30 years and I have dealt with dealerships doing the same thing to me, even though I was a pro. I had to get into parts because my back went out after all those years of being a floor mechanic. So I became an ASE certified Parts Professional. I was passed by from a promotion to a Parts Manager because the owner's son needed a job. He does not know anything about trucks or parts and I took all of his mistakes and had to appease his customers and fix his mistakes. All of my complaints went on deaf ears and the rest of the parts counter guys were told not to complain about his performance of risk of being fired. After almost a year of his mess-ups and me being passed by on a promotion, I quit and never went back. Right now I'm going to Full Sail University to get my bachelor's degree in Digital Cinematography, which is something that I have always dreamed of doing.

[@biometal770]

bro full sail is a scam university (no offense please), just like devry, phoenix, and others. Do the same program at a local community college or university. It will be far cheaper and they are actually accredited. Another thing to look out for is their admission standards. What are their requirements for admission? Did you have difficulty meeting the requirements? It's a big red flag if the admissions requirements (in terms of GPA and SAT score) are relatively low. This means they are pumping out graduates of largely low quality which negatively impacts the reputation of the school among private sector employers.

[@WMLVIDEOPRODUCTIONS]

@@biometal770 The VA told me to go and they are paying for it. Thanks for the heads up tho.

[@biometal770]

@@WMLVIDEOPRODUCTIONS good that it will be paid for by the government (I guess). Remember the government was paying the tuition for other scam schools that are now defunct, such as ITT Tech and The Art Institutes. Full Sail university is not regionally accredited. The regional accrediting bodies are the legitimate accreditation institute. Full Sail is nationally accredited, but all the scam schools are nationally accredited as well. Do your research and confirm this will not negatively impact your job prospects after graduation.

[@Aaron-or6ov]

My brother worked for Lexus as an assistant parts manager. He did auto parts for Toyota and Lexus for almost 20 years combined. The parts manager was leaving and my brother was promised the job since he been there the longest and had a great reputation and history of being a good employee. The owner ended up hiring his friend for the position. These owners are greedy and big time snakes. Thankfully my brother found something better and is more happy. I worked for Toyota for 25 years so I know how it is. I’m thankful I left and never looked back at the automotive industry again.

[@WMLVIDEOPRODUCTIONS]

@@Aaron-or6ov I haven't looked back at all. I find it hard to work on my own crap! But show me a mechanic that does work on his own crap! LOL!

[@powderriver2424]

I worked for a trucking company that pulled shenanigans like that, it was my first job in trucking in 1993, I called the department of labor, no help, the businesses get away with this because there is no oversight to protect workers from predatory businesses, even though there is a laundry list of workers rights.

[@cjgros5621]

Not a right to work state

[@RichfromVirginiaBeach]

We must protect ourselves. No one else will. If you don't like where you're at, go somewhere that you do like. It's called free enterprise.

[@dporrasxtremeLS3]

@@RichfromVirginiaBeach rich, did you, truth be said ever work as a mechanic at a dealer ship?

[@RichfromVirginiaBeach]

@@dporrasxtremeLS3 No, not at a dealership.

[@Dangman-s8i]

A honest assessment of what its like working for a dealership. A lot of the Service advisors taking care of friends who are service techs doesn't surprise me. Getting stuck with all the warranty work- A lot of what takes place at a dealership is similar to starting a new job anywhere. The new guy gets hosed with all the lousy jobs while the techs who are friends with the advisors get customer work that pays.

[@tomle2116]

You are such a honest mechanic. Most guys I know working at Honda dealership they were upselling everything. The car needs 1 wheel bearing, let upsell 2 and only do 1. Service advisors sell everything that you don’t even recommend because that car has extended warranty. So technicians decide what to install and what’s not. There are couple guys been there for 10-20 years and they do side jobs right at the dealership after 5pm. There are so much to learn at the dealership, not just the knowledge but the skills to survival.

[@raybruce9522]

I was a mechanic at a Case I. H. dealership in the early 80s. Same thing happened to me. I looked in the sky one day and saw a plane fly over and thought that would be a better job. I quit went to college and became an airline pilot. It was a great move haha. Pays a lot lore that’s for sure.

[@brucebratschi4300]

I’m flying charter and working in the shop as a technician. I’m still having fun and am appreciated.

[@KrazyKrzysztof]

Lucky. Pilots make so much fucking money

[@raybruce9522]

@@KrazyKrzysztof It’s not luck , lots of work and investment to become a pilot but yes you get paid well. If you are 40 years or younger go for it.

[@KrazyKrzysztof]

@raybruce9522 I have a pretty secure job but I know a friend who loves it. Dude is always traveling. Personally I think it's a tough life a pilot since you tackle the stress of jet lag, bad food,and hotels but you get to retire fast

[@raybruce9522]

@@KrazyKrzysztof You are correct. The stress is off the charts and schedules are very tough until you get some seniority. Pilots also have the highest divorce rate of any profession and from beginning to end of your flying career it also ranks like number four for most dangerous jobs but that is changing as far as safety.

[@jcreeker5581]

My $0.015 worth 1st: That is why they are know as "Stealerships" 2nd: That is why I never take my cars to the stealerships for their "free oil changes." 3rd: Respect, that is why so many technicians leave to go find another profession. Going forward, I hope that you find something that better fits your skill set. Now that you have your own business, things will get much better for you. Maybe venture into having a YT channel fixing cars.

[@Matthewjo22]

thanks, man, yeah i left Dealer and Thank God i Have my Own businesses Now, and i recommend to everyone do the same thing

[@jcreeker5581]

@@Matthewjo22 Good to hear. Hopefully you will make more videos about fixing cars. Many people, myself included, fix their own cars and truck because stealerships are more concerned about ripping off their customers than developing honorable business practices.

[@rickn3349]

@@Matthewjo22 Was this dealership a company owned or privately owned dealership? I am sure there are good dealerships as well as bad dealerships out there. Can you tell us the name of this bad dealership so we can avoid it. If not a specific name how about which state or city where it's located.

[@xbrizzcakez]

I`m retired now, I worked as painter for 40 years, I watched your video and honestly you are explaining how the world works, in every industry the stories are similar to yours, believe it or not...

[@Matthewjo22]

Yeah man unfortunately most industry works like this

[@michaelkatz7862]

Having worked for government on a police dept for over 24 years it is similar. Except they did go by labor laws. Now I laugh every month getting a great pension for doing nothing. But his story is nothing new. And imagine having to clean up your own work area? Shocking.

[@tempeztad]

The thing is not how the world works, is people normalizing this BS and accepting as normal.

[@chrisstephenson8311]

Man just found this video through recommended and I have to say I’ve heard things from techs but didn’t know it was this bad 🤦🏼‍♂️ thank you for telling your story and I’m very happy you found your own path of getting what you deserve and the satisfaction of being your own boss and having your own company….congrats man👍🏻

[@recyclespinning9839]

A mechanic has your life in your hands. Imagine your going 70 mph, down the highway.. Much respect to these tradesman...

[@fowvee]

You hit the nail on the head when you stated that there is no respect for the mechanic. It's like this in every industry. Because you are dirty and sweaty they feel that you're of less value when the truth is that you're the one making the profit for the franchise. This is why it's best to start your own shop where you can benefit from your hard work. The system is broken and it's been this way since the first wrench was turned.

[@danielkearns3600]

In the industry for 40 plus years finally opened my own shop during the day and normal hours after working 2 jobs and at night for myself to make it in this industry. Now working on what I want to work on and 50 hours or less and not 80 and 90 hours. Way more time and money is not such a struggle and even to take care of customers without them being overcharged from these flashy shops.

[@charliesmaster6445]

I feel your pain brother-worked in Toyota dealerships for 26yrs. I totally back up your situation. Wish you the best and hold your head up- you have exposed a corrupt system. Hosest mechanics get screwed- ripoffs get rewarded. God Bless!

[@motleydude73]

26 years? Why didn't you leave if it was so corrupt? 😂

[@elia59]

Been at a shop as an appreciate for less than 2 months. Just put in my two weeks for 3 reasons: low pay, insane job times and disrespect. How do you expect me to do a full oil change and inspection on a vehicle for 0.15 charged hours? I need to get the ticket, seat cover & floor mat, find the vehicle, drive it in, rack it, inspect under the hood at the air filter and all fluids, top off washer fluid and tire pressure, grease the chassis, change the oil & filter, put a service reminder sticker reset the oil life and drive it back out to the lot. In 0.15 hours? I want what they’re smoking.

[@A2J_Tim]

iv been a journeyman tech for 11 years, Started out working at a performance shop, now I work for my self. This video makes me want to become a service adviser at Toyota because I would Fight for the technician and get those Hours corrected, I would treat them with respect and dignity and I would give up my Free lunch for them and make sure they were included. I bet I could set a record for least amount of come backs just by addressing the problems you talked about and I think you should be a tech before you can become a manager advisor. I think the key to not having high employee turn over is relationship, if you treat people good they will treat you good and if they treat you good the customer is treated good because crap rolls down hill and contrary to popular belief the hill rolls in both directions.

[@Matthewjo22]

@@A2J_Tim thanks for your heart man, great to hear this from people like you

[@A2J_Tim]

@@Matthewjo22 I cant say I have experienced what you experienced to that degree in an automotive shop. I did however experience a stressful environment in a truck shop on the heavy duty side when I was a first year apprentice, the Journey man thought it was his duty to treat us like crap and make fun if us when we did something wrong rather than teach us how to do it right, I didnt last long there, I quit with in the first 3 months and went to another shop where he environment was alot better, but still had issues with certain people with bad attitudes, left there with in a year and transitioned into automotive, worked half my career in a performance shop and became the head journey man, I always treated the apprentice's with respect, always helping and trying to explain there questions to the best of my ability even bought them lunch from time to time if they didnt have one due to their lower pay and high costs. If you dont have compassion for people how are they suppose to grow and become a better person and a better tech.

[@Matthewjo22]

@ thanks for sharing man, unfortunately this field doesn’t have unity and that’s why we lose respect and value I front of costumers and even in our own community

[@A2J_Tim]

@@Matthewjo22 I have a pretty good happy customer base and I dont advertise, its all word of mouth and some times I make a youtube video on the job. Since your into repairs you should check out my toyota cam gear rattle video, I did a DIY simple modification video that shows how to eliminate the problem for ever with out buying and replacing parts. I also have some diy videos that show how to do a job easier, I also have some performance car videos among racing in mexico videos haha.

[@user-eh5cr4or6k]

Another story , I rembered my dad calling me one day he had taken his Honda Accord into the dealer to have the oil changed 12,000 Mi on a 3-year-old car and the service writer tells him he needs brakes, I respond with of course you need brakes Dad how else are you going to stop your car. But whatever you do don't let them replace those perfectly good breaks. Also when you press on those brakes the last time before leaving their lot, raise your left hand up with your middle finger in the air.

[@LancelotLink1]

Overall Hondas are pretty reliable vehicles so they make up stuff so they can make money and needing new brakes when they still have 50% life left is a big one at Honda.

[@joseCalderon1976]

I worked for Nissan as a tech for a few years. I was there from 6am to 6pm and even longer just to pay bills. I was probably making somewhere around $60k or less, plus I had to buy my own tools. Lots of warranty work and OIL CHANGES that pay almost nothing. I got tired of it, changed careers and now I make up to $100k with OT in my salary job with benefits. I had none of that before. One of the best decisions I've ever made in my life. I feel bad for the techs that still work there super hard they are good workers and get paid PEANUTS for the work. 😢.subscribed. I totally understand about the service advisor and how things work at the dealership. Yeah I experienced some of that stuff too. The most important person (the tech with all the knowledge and who does all the hard work) gets treated like a peasant indeed.

[@RicardoMedina-zu1qe]

what is OT ?

[@williamscanlan9681]

Overtime

[@JaGGeR-]

What do you do now?

[@shackrat2331]

Salary + OT?

[@shawnbruce6934]

I am so sorry that you experienced this. It's really sad that there is such a bad level of professionalism and all the scams dealers pull. I only go to Mom and Pop shops. I save a lot of headache and money. I hope you are doing well for yourself now.

[@Matthewjo22]

@@shawnbruce6934 thanks man

[@Laura_r53]

It’s not the job, people have changed. Mindsets have changed. It’s a reflection of society and what’s happening around us. Sad but true

[@MrMustangMan]

yep, i've worked all kinds of jobs.... people are toxic and don't give a 💩 about anything..... p!ss poor pride in their work....

[@PAHighlander24]

Several labor laws were violated, from withholding pay to failure to allow work breaks and meal breaks.

[@ant3181]

Wrong those work laws only apply to hourly employees. If you are commission the labor laws really don't apply to you at all. It's a shame but there is a game you have to play at any shop.

[@BoomboxMike1]

I’m so happy for you man. You are very smart, You quit & look at you now a successful businessman.😁👍

[@dericktrx7573]

I’ve been there, I worked for two different ford dealerships. You’re telling the truth about how bad it is. Definitely all auto dealerships. The owner can go to H E dubbing the L . May God be with you my friend. I told myself I wasn’t going to ever quit. So I got myself fired. I did over 2 grand in damages to a new F-150. Broke a rear taillight. Been the best thing that happened to me. I got a better job working for the state. Peace ✌️

[@KEN-du2iz]

Glad to see you made it. It's funny listening to you say all the stuff I started out out of a trade school doing exactly what you did and everything you said is the truth. I left after about 2 years. My main source of income was side jobs not working at the dealer.

[@Matthewjo22]

@@KEN-du2iz thanks man, yeah mine to, no income from dealer while I was working there

[@mineshallnotbeinfringed9676]

Thank you for your story, it’s great to hear what is happening behind closed doors.

[@Matthewjo22]

@@mineshallnotbeinfringed9676 your welcome, it is good to inform people

[@agoodneighborautorepair2176]

I did work for Honda,Ford,Chevrolet & Volkswagen,and everything was the same I did feel like a robot with any right fixings all the big problems,warranties,recalls for a little amount,now I'm independent since 10 years,I been more happy enjoying my family..I wish you the best ...

[@Matthewjo22]

Awesome man, thanks and wish you the best

[@Fuxerz]

Exactly 💯 pay your dues then open your own place. Congratulations

[@agoodneighborautorepair2176]

@@Matthewjo22 thanks brother

[@raydemos1181]

Car makers are eliminating the independent mechanic though creative engineering, it will not be long when all of them disappear completely

[@ROCKOLA79]

@@raydemos1181 So will the cars!!! That's the plan.

[@southpark6757]

This man speaks the truth. My son (UTI graduated) worked at a dealer for less than 2 months. Started paying him flat rate per hour. Jobs that took 4 hours, they would pay him for 2. Experienced mechanics can work efficiently to get the job done in 2 hours but not a newbie, he would take all 4 hours basically making less than $12/hr. He left and joined the Air National guard and on his way to learning to fix F22's. This is why your car isn't fixed right the first time, these guys are pressed for time to make decent money. And these dealers have the audacity to charge customers $150-200/hr !!!

[@roninbushito]

UTI is a scam and overpriced

[@southpark6757]

@roninbushito 100% agree

[@dinodemauro4855]

Your courage to change course & realize this early/young is a blessing others sometimes miss. Thanks for sharing, and Respect is most important.🐊😎

[@arizonalifestylechannel2186]

I almost got out Early at my first Dealership. Hung in there and made it work however often wonder if I did what was best for me. You have to play the game and not be afraid to be fired in the Dealership world. Also Accept that you will not retire from the Dealership where you got your start.

[@dar6851]

I'm happy you made this video I was going to do one .... but you beat me to it. Thank you. I see times have not changed with Toyota and believe it or not many dealerships are the same way

[@Matthewjo22]

@@dar6851 thank you so much man. Yes, I’m very happy to finally I was able to put together this video and posted online.

[@terryvincent8405]

They dont call them "stealerships" for no reason.

[@vegasstang1]

Unfortunately the industry has been in decline for the last 20 years. I spent all of my 37 working years in mostly Ford dealerships in parts wholesale and back counter. I did very well for about 25 years. Always paid above median wage. 23 years ago I was making over 50k a year and wife was making 80k as a parts manager at a Porsche Jag store. Things started going downhill after the 08 recession and never really recovered. Luckily we are old enough and in a position to retire and got out. There was so much turnover in the shop at my last dealer it was crazy. Techs just cant make money in the current flat rate environment.

[@Matthewjo22]

oh man, good for you and your wife, just look at the grocery cost and rent and mortgage, and income is still same, best auto tech master tech makes barley more than what you made back then

[@henrymatthews9365]

Yeah man. I had my AaHaa moment . When I was working for a Toyota dealership (sonic automotive owned) . I looked around and saw all the techs mad and complaining every minute. So I decided that i would just like to work on my own vehicles and not for someone else. So I took my 2week vacation then when I came back in the morning of my last vacation day had a tow truck back in the middle of the service shop hook my tool box and take it to my garage. The manager came out and said well now I can hire you back😂. I looked at him and said I'm NEVER coming back .

[@jordez1]

I left BMW after finishing my 2 years technical college and 2 years working as a junior technician. Never looked back. I’m in the energy industry now after 15 years 😊.

[@JimWemm-ql1ge]

I feel your frustration. Well said and thank you for sharing. 🍻

[@mellyn5599]

Line tech from 1978-2004 I watched the American dealership technician job go from good to bad. The dealer stopped giving the young guys the opportunity to make it in the industry. I can’t imagine how bad it must be now. I still have nightmares about working in that dealership. I’m 64 years old and living the good life but waiting for something to fall off from the chemical exposure from those 26 years working in a toxic environment. Toxic in more ways than one.

[@tacticplanner7188]

This is why I NEVER go to a dealership. All that fancy furniture, free drinks, and donuts, you are paying for this. Thanks for informing people about the problems with most dealerships, not just the toy store.

[@jeff-m6f]

Much respect, wishing you and your family happiness!

[@Matthewjo22]

Thanks, Body, i am still today working on cars, happy to have my own company and i recommend don't give up and find your own way

[@user-eh5cr4or6k]

One day my dad called me and said that my brother's wife had called him in tears, she told him she had taken her BMW in for service and they told her her fuel pump was bad and that it would cost $7,000 to fix it because the fuel pump and the gas tank were one piece. I told him well if she drove it in there, tell her to drive it out of there as fast as she fu*king can, it obviously wasn't too bad if she was able to drive in. I told him to tell her for two grand I can have her a custom tank made with an aerospace fuel pump in it.

[@roninbushito]

first mistake was buying a BMW

[@CaryS2]

I’ll never pay extra for any maintenance or extended maintenance at a dealer when I buy a new car. Save that money and use it for an independent mechanic after car purchase. Or a third part warranty company (if you can find one that’s not a scam). Do not support the dealer’s repair and maintenance department. Let them go under if they’re going to treat technicians like crap.

[@jessearroyo3927]

What you say makes sense based on my experience with taking my car to a dealership for service. I only use the dealership when absolutely necessary, otherwise, I stay away from them. I just recently learned about the technicians pay structure and it sealed the deal for me because it is obvious their pay structure encourages corruption.

[@Matthewjo22]

@@jessearroyo3927 that’s totally right

[@andrewfallon9385]

Ive been an ASE master technician for 8+ years. I spent just about 5 years with toyota dealerships. This is 100% accurate. When enough technicians walk away, like i did, they will be forced to change. I cannot encourage any competent technician enough to walk away. If you can handle auto technician work you can easily go become a plumber, electrician hvac technician, welder ir many other in demand trades that treat employees better. Do it

[@garyaanderson214]

and have a union job.Eight hours pay for eight hours work just for starters

[@terrenceolivido741]

@@garyaanderson214 i am a " capitalist " , but not from the standpoint of screwing workers - or anyone else.

[@jonathan_diaz1734]

I feel your pain every dealership is the same, I left the dealership after 8 years to become a pilot best decision ever.

[@kjisnot]

The Car Care Nut just did a video fixing the weatherstrip on a Highlander panoramic roof after warranty repairs failed. Worth watching.

[@EKHondaMotive]

Thanks for sharing this experience!

[@ahmadyehia4294]

Well said!! Worked at a VW Dealership in Melbourne. It happens way too often and we de value ourselves as Techs but reality is where the most wanted and experienced in the trade.

[@timgurr1876]

Thanks for sharing your experience with a dealership. Glad you were able to move on to something better. It’s appalling how people take advantage of others.

[@E90_335xi]

I worked for Toyota, Acura and Audi for 12 years flat rate sucks hated it. I quit and now I’m an ups driver for the past almost 5 years making really good money.

[@lisalarrr]

Neighbor of ours owns a Ford Dealership. His wife was telling us that Techs come and go all the time. Said her husband doesn't care. Techs are a dime a dozen she said. Then went on to say a good tech is worth at most 45,000 a year tops that's it no more.

[@robertlovesgothgirlz]

Im sorry that happened and it's bot surprising how they treat their own techs. It's hard to find a good shop with people who actually want to help customers

[@chevycadillac7157]

I had a similar experience to what you had. I’m Mexican American, and I consider myself a workhorse and a solid worker. I’ve had jobs where I dealt with disrespect and unrealistic “standards,” working through my lunches and breaks. Those companies ended up getting sued, and I received some compensation due to that. I can relate to your struggle. I’m glad you got your company going. Keep pushing, man, and work on getting those sponsors for your business.

[@terrenceolivido741]

Well, that is the traditional stereotype of our Mexican brothers that entered the U.S. legally and helped continue to " make America great. " "’I'm Mexican American, and I consider myself a workhorse and a solid worker"

[@JamesLee-yw8hk]

I get my oil changed at Toyota dealership. The thing I do notice is the people Matt calls advisers, and the technicians are different people almost every time I go in. There seems to be no long-term employees in service. The old, retired guys driving the courtesy van seem to stick around.

[@Matthewjo22]

@@JamesLee-yw8hk unfortunately yeah they cannot keep new employees

[@jjminor]

This is one reason you do not show loyalty to a company. The days where if you show loyalty you will receive loyalty are over. I actually worked as a technician at a Toyota dealership in my area, but I only stayed for a few weeks. There were multiple reasons why I ended up quitting, but the first red flag I saw was that the manager lied to me about the hours and days I would be working. And that was one of the big reasons I took the job because my schedule was complicated.

[@toulee8051]

Hey, why else do they EXPECT a 2 week notice from you before you quit. BUT FIRE YOU ON THE SPOT with no notice...

[@roninbushito]

I never show any loyalty to any job company I work for they are all hacks especially greedy owners and sociopathic managers who have an ego. They can just easily throw you to the streets without a care there is no loyalty in working for someone.

[@Matt-uk6uc]

Same thing happened to me, as a now former Lexus technician. Work orders were cherry picked by group leaders for the good paying jobs, and I got stuck with warranty work that doesn't pay anything, or horrible nightmare jobs that don't even pay half of the time it takes to complete the work. I too was marginalized & made fun of, and completely disrespected by service writers and the service manager. I left the automotive business all together.

[@igorz3600]

Unfortunately this is the reality for a lot of men that work blue collar jobs. I’ve been in manufacturing for many years and went through similar things you described in this video. I’m blessed to have finally found a job where I’m almost 100 percent happy. Just keep working hard and have a long term goal and a plan. Always ask where do I see myself in 5 years time. Always take any available training so that you can grow your knowledge and always look for better opportunities. Don’t listen to naysayers and don’t believe in the “longevity” because the company just sees you as a number.

[@stephen89]

Great video thanks for sharing the reality of your job. It reminds me of how similar my job treats me even though I’m in a completely different field like a home health aide. and how I don’t even get enough hours or I have to buy my own supplies like gloves.

[@engrcumins9809]

Good on you, sir. A man is worthy of his hire. I have great respect for mechanics. I've had the great pleasure to know and observe several at the practice of their trade. The most thoughtfull, observant, rational, logical, innovative and creative minds belong to men who can apply those attributes to any craft they choose to engage.

[@Rmmlom]

Yes. You made the right move getting the hell out of there.

[@FEETLE]

seems like dealerships just sucks the passion out of people that were used to be passionate about their trade. nevertheless, Matthew Great testimony the dealer ship business model should hopefully come to an end in the future since having this near monopoly of being the middleman between the customer and the manufacture. you step out in faith, and you were blessed in the situation you're🙃 in currently

[@scotto827]

Sorry that you had to experience that. You verified why I do all my own basic maintenance on my 23 Tacoma instead of taking it on for my free 10k (too long anyway) oil changes.

[@adams6798]

You pretty much summarized the dealership environment. In my opinion dealership is a great place to learn mechanics coming straight from high school or community college whilst living with parents. Once you get your master certification with the brand then leave. That is what I did whilst working for Chrysler, the learning and training was great but the payment was peanuts all year round.

[@Matthewjo22]

thanks man, it is true

[@TrillDeuce]

I stopped taking my vehicle to the dealership for maintenance and decided to start doing my own maintenance. I hated the long wait at the dealership and the upsales tactics.

[@MsAce0424]

Ive worked good year, honda, ford, Lincoln and a few tire suspension shops as a tech and a service advisor. I can tell you this isn't toyota corporation. This is who is running that particular dealership. I would rub that dealership's name in the dirt. When i worked for ford, i was at 2 different dealerships. Both were 180 degree different from each ither on how they were ran. There is no reason those jobs can't be put on the paper work hooks evenly and farely. I'm sorry you experienced that.

[@NotNowCato1254]

I agree that it isn't necessarily the manufacturer's fault when a dealership is such as the one you describe - to a point. Is it not the manufacturer who dictates the time allotted for warranty repairs? Also, they must get to hear about bad dealerships so they should take action - their reputation suffers as a result of these practices.