Why My Tesla Model 3 Screen Went Blank

[@Dupont550]

Honesty and integrity. You gave your honest opinion on a situation, and you had the integrity to change your opinion when new facts became available. If only more people were like you. Keep up the great work.

[@FutureSystem738]

100%. Remember- “Too err is human”. We all make mistakes. It’s how we respond to those mistakes that really matters. A few more people should realise that.

[@FutureSystem738]

I installed Matt’s excellent swivel mount nearly two years ago, and had NO trouble unplugging it. (However a few people DO have trouble unplugging it, which could certainly damage it quite easily. Force is not the answer!)

[@The_DuMont_Network]

"Force is not the answer" - Love it. My employees seem to think that if at first you don't succeed, get a bigger hammer.

[@robertclarkin3981]

Mike is a stand up person, admitting when you’re wrong is a sign of a person you should admire not put down, remember everyone is incorrect sometimes.

[@seantiz]

This had to be an uncomfortable situation for both of you. It’s a great example of how to handle these types of issues, from both of you. Life happens. It sounds cliché, but you both will likely benefit. With your video acknowledging that his product is in the clear, and also noting that his product is forward thinking enough to include a strain relief part, my hope is that your channel serves to increase his sales through your additional viewer base. Best of luck to you both.

[@AlainFattal]

I am VERY satisfied with my Tech Forum swivelling mount. No issues at all. I recommend it as it improves the whole Tesla driving experience.

[@kledwards99]

Great job, I wished everybody was that honest.

[@robt8159]

FTG, glad you were able to fix the problem. More importantly, you let everyone know that the swivel kit had nothing to do with your blank screen. It was also great that you included Matt in this follow-up video. He was gracious in his response and clearly showed how his product design prevents stress on the connection. Kudos to you both!

[@jimwarren3645]

Mike, so grateful that you are a stand-up kind of guy. Sadly, a rarity in this day. Keep up the good work. I trust you opinions more than ever. And I can say the same things about Matt. You both add to my ownership experience.

[@dyhppyx]

Excellent follow up

[@daveb790]

Righteous update. You earned my thumbs up.

[@garythebadger]

I have the Tech Forum Atlas mount and have had zero problems with it, and I do move the monitor often.

[@cavity1842]

Good on you for taking responsibility, admitting you were wrong, and apologizing.

[@Pete35vail]

Your integrity is refreshing especially in these times of turmoil….

[@larryhall6461]

Best Model Y video I've seen on KZbin, ever. The integrity you both display is exemplary; a breath of fresh air in 2021. Keep up the good work!

[@slyffr8268]

Thank you for explaining the FORWARD compatibility and that the letters are not random.

[@macuser48]

There was never any doubt in my mind about your honesty, Mike. But for any that may have had doubts, they have to be gone now. What a great set of videos taken together. You’ve proven yourself to be both honest AND fallible.

[@Teslastorymma]

tell Matt from tech forum that because of this follow up video, im going to order 3 for my Tesla's and also for a gift.. hopefully this helps Matt and helps your video.

[@FrugalTeslaGuy]

That’s great news! You’re really going to like it and do will your friend!

[@ColonelRHS]

Always watch your videos. You go through some of the same frustrations we all do.

[@richwwardrugby]

I live in the UK and have installed the Tech Forum Atlas Swivelling Mount and it works brilliantly, I’ve had absolutely no issue at all.

[@MarkoneOnly]

Any person who questions the things they did or said in the past. Then researches and investigates to find the truth. Then admits their mistakes. Is an honorable and trust worthy person.

[@henryberg2155]

Because of your video I ended up ordering one and about to order another for my wife. Thank you

[@reinaldomoll]

Thanks for clearing this up. The last video changed my mind on this product, and this one has changed it back. I will be purchasing the Atlas Mount in the near future.

[@BecauseTesla]

Glad to see you and Matt figured this out. Also happy to hear that you saved some money on a new screen. Frugal indeed! 😎

[@bowser0897]

Thanks for the follow up video! I'm a soon to be MY owner myself and I've been consider this mount! Quality information as always and I love the effort and integrity you have.

[@johnsanchez5751]

Great follow up video...thank you so much

[@nolaholmes62]

Wow you are being way too hard on yourself. My Tesla model Y is coming in in a few weeks, God willing. I was thinking about getting a mount but then when I saw your video And decided I wasn’t going to get one. Now I’m back on the fence I know which one I will order if I do decide to get one. Thank you you are the best!

[@FrugalTeslaGuy]

Stay tuned because I will be doing a video on the install process on my friend's Model Y. This may help you decide.

[@D3kKromb0x]

I saw the original video and realized you were a bit shaken up about it so your reaction was understandable. I saw the comments in that video pointing out the likely culprit was cracked solder joints so I "liked" them to promote them. It is actually a fairly trivial to fix a cracked solder joint if you have the right tools for it, your original screen may yet be restored with something as simple as a $15 soldering iron from radio shack. Very good on you for owning up to it being your own error during the install process. A more technically knowledgeable reviewer may have noticed the cause/mistake earlier but that doesn't necessarily mean they would be a better reviewer, sometimes someone who actually experiences the pitfalls and puts them up for all to see makes the best reviewer. Anyone who returned or canceled their order for this product should be able to reconsider after this video and know where to be especially careful during the install process to avoid a similar issue.

[@The_DuMont_Network]

I just wish we could still get "a $15 soldering iron from radio shack". To the eternal lamentation of all, there are no more Radio Shacks. But then I have my 40 year old Weller soldering pencil. And they still make replacement tips for it.

[@williamsc025]

Great follow-up video Mike! Thanks for clearing things up! I myself have a swiveling screen mount and I had a feeling there was an issue with only the plug or the stress on the plug when being removed that caused the issue. I also am happy for Tech Forum and hopefully consumers will know that they can purchase his products without any issue.

[@TeeHee-gk]

I'm about to take delivery and am the dream phase for mods. Your videos really help me stay grounded. Thanks for the informative video(s) and taking one for the team! Super helpful.

[@FrugalTeslaGuy]

Awesome Gerry and congratulations! If you do decide to go the route of the tilting screen I’m currently working on a comparison of the two main competitors. Spoiler alert: there is no comparison. It should be uploaded sometime next week (Feb. 14 -18).

[@Paul-GrnHil]

I am a fan of both This KZbin channel and Matt’s channel because you guys have integrity.

[@TheMarcpablo]

I was in the process of returning my mount when I came across this update. Thank you!

[@Empiro3]

It's possible that in the newer displays, Tesla has increased the strength of the connector, so it isn't necessary to have the stabilizing clip any more. Still, I definitely think the strain relief is important. Even if no one has had a problem using a mount without strain relief for years, it could be one of those things that decreases the time until failure -- so instead of the screen lasting 20 years, it will break in 10. I am glad that Matt has designed one with the strain relief.

[@FrugalTeslaGuy]

It is a very good possibility that they have made the connections stronger even in anticipation of adding a swiveling screen down the road.

[@FutureSystem738]

Matt’s design is quality ALL the way. Some or likely most of the copy knock-offs are rubbish. I wouldn’t touch them with a barge pole. The screen unplugs very easily IF you get it right. Using force is not the answer- (which is usually the case on similar electronic gear).

[@abramians1]

Great follow up video. Appreciate your honesty and integrity.

[@johnstephenson8087]

Good update

[@drjaye1962]

This is why I luv my Tesla Tech people…peace

[@stano49]

Is it really necessary to have a rotating screen? I’m not attempting this. Thanks anyway.

[@daven1357]

The swivelling screen is a BIG improvement. I have one of the tech forum swivel mounts and it’s terrific. Matt has really done a great job on it’s design. Others have copied his design (but they’re rubbish in comparison.)

[@JHCCAZ]

It's not necessary it's just excellent. Like many other things we enjoy having.

[@macuser48]

There are many times when the sun is just right (I have the white seats) and the screen is full of glare and hard to read. Yes, it is occasionally necessary to have a moveable screen. I wish Tesla included this from the factory.

[@FutureSystem738]

@@daven1357 Agreed. 👍 @Stan Clark Let’s just say it’s not necessary, but a real “nice to have”, like so many other things that improve our cars.

[@Seacai150]

Appreciate your honesty 🤘 I was one of the commenters that said you changed my mind on the purchase. I now gonna hold out. For the oem atlas version. Keep puttin out the content 👊

[@TechForumTesla]

That is coming very soon. Mike will be showing the plastic rear cover soon.

[@glj100]

Glad you followed up and corrected your first impression

[@ElectraRC]

Thanks for that info.

[@Ryruren]

Appreciate the honestly and love the fact that you own up to your mistakes. Keep up the good work

[@thomasjacques5286]

What a great follow-up video. Many wouldn't have done this. And yes, buy one of the Chinese rip off's brackets at your own risk. I will share this with all my friends who plan on buying a swivel screen bracket. Kudos to you and Matt.

[@TheCarusoGroup]

We need more people like you. Thanks for the info.

[@johnhagin4890]

Thank you for this follow up on the problem you had and that it was not Matts design and that if I get one I definitively get it from Matt.

[@davidbanning7026]

Thank good video from the UK

[@Johnny2Feathers]

Didn’t know about the different screens and compatibility. Are there differences in specs of the screens with the various model #’s ?

[@FrugalTeslaGuy]

Not that I know of.

[@jefffenton5932]

Thanks for the update. Glad this worked out for you!

[@ezpoppy55]

Mainly, I’m happy that you got the problem resolved! And that it wasn’t an arm and a leg to fix it. I like many other commenters am also not surprised at your forthright statements about your first video. Frankly, I think that video was a very understandable and human reaction to what must have been a shocking and depressing event. In the end, I still don’t regard the idea of messing around with such an existential part of the Tesla worth whatever perceived benefits may come from having the screen tilt and swivel. But, that’s just me. Question: Are you still able to go on your planned trip? Hope so!

[@FrugalTeslaGuy]

Thanks you Ernest! Yup! Still going on the trip as planned.

[@waltehle4718]

Good on you Mike for this follow up video.

[@raffly4449]

I would be happy to attempt a repair of your old screen. I have worked on aviation electronics since the late 70’s…

[@FutureSystem738]

I reckon you’d succeed, 100%. And some of the jobs you’d have done would be far tougher to fix!

[@Airmark1]

Very glad it all worked out.

[@dannyfevilien4471]

Awesome 👍 Thank you 🙏

[@billhunsinger862]

I used a flat screw driver to separate the two parts of the plug after releasing the clip. Also my 2021 does not have any extension that would keep plug in place.

[@TechForumTesla]

Thanks for the update Mike. All the best and have a Merry Christmas! 👍😎

[@mitchellbarnow1709]

9:14 What does your being Christian have to do with your screen mount?

[@lq313]

@@mitchellbarnow1709 you're reading too much into it, he just gave the guy a holiday greeting, geez.

[@mitchellbarnow1709]

@@lq313 I have no problem with saying “Merry Christmas” to anyone, I was responding to what Tech Forum was talking about in the clip that Mike played. I completely understand why I was misunderstood and I’m very sorry for that. I added a time stamp to my comment.

[@ELCEV]

The mount looks good but a little over priced.

[@djz904]

Thanks Mike - you rock.

[@ToughLuckMusic]

Is there a way to find out your screen part number without removing the screen? I just bought a telsa 4 days ago and my screens already cracked 😢

[@techyjames1945]

Glad to hear the swivel mount wasn’t the issue. I did have one question did I hear you right that you was able to find a new screen for less than half the price Tesla would charge for a new screen? If this is correct that is good for you that you was able to find a lower price alternative. I briefly thought about a swivel mount, but for me I couldn’t justify It because right now I use my car part time for Rideshare. I got a slide over mount that holds my phone to the left of the screen and would image a swivel mount would shift the positioning of the phone be to possibly be blocked by the steering wheel if I moved the screen to face me more.

[@FrugalTeslaGuy]

Yes. I found a new screen on Ebay for $300 as opposed to $1,300 for a new one from Tesla. It would probably be closer to $1,500 because they probably wouldn't sell it to me over the counter and would charge me to install it as well.

[@gregpetrites4182]

If you haven't already, I recommend watching a few of Matt's video related to his mount where he describes the visual orientation of the mount. His mount was designed to compensate for relative posoitioning to steering wheel such that the left edge doesn't dive behind the wheel. As you would want with anything Tesla, it just works exactly as you want with simple elegance. I will give a quick heads up with installing the Atlas mount...something that Matt points out on one of his videos...the first couple days after installation, you might find the up/down pivot to be loose. This is easily adjusted by tightening the mount. Once you have it adjusted, it will continue to operate flawlessly. Highly recommend the Atlas.

[@FutureSystem738]

@@FrugalTeslaGuy Was it brand new, or out of a wrecked Tesla? (That’s a huge price saving.) I’m 99% certain that the old screen could be fixed by a competent repairer. Might be worth doing perhaps now that there is no time pressure. You could then keep as a spare, or sell it at a profit.

[@MrSpuzzz]

Saying that it had nothing to do with the swivel mount is not exactly correct. The diy installation did cause it. I will not be monkeying with it unless it breaks on its own and I’m out of warranty.

[@CDKladis]

is there a way to get a used one

[@cravefour]

Why not going back to Tesla to ask them to fix it?

[@billligon4005]

Lesson for me: don't install a swivel mount screen.

[@TechForumTesla]

No. Lesson is, don't break your connector by pulling too hard. You obviously completely missed the point of this video.

[@richards733]

I would like to get the swivel screen but I don't want to install myself. How do I find a installer in New Jersey?

[@FrugalTeslaGuy]

Maybe find the Local Tesla Owners club near you or maybe call around different automotive shops? This is a fairly unique type of job that it’s difficult to pinpoint who could do it.

[@TechForumTesla]

A computer technician would be a good option too.

[@Resist4]

$210/hour?! Talk about greed Tesla! Not cool. Is Matt's mount actually patented or just patent pending?

[@FrugalTeslaGuy]

It is actually patented. The Chinese knockoffs including the one you’re seeing all over KZbin are infringing on that patent.

[@Anthony__420]

This is what happens when you play around with things you don’t need 🤣

[@TechForumTesla]

Kind of like absolutely any aftermarket item?

[@TheAnarchist01]

Why not just solder the connector back on the board? Almost for free.

[@FrugalTeslaGuy]

Because you have to get to the other side of the board which would require you to dismantle the screen. That could cause even more damage if you don’t know what you’re doing.

[@TheAnarchist01]

@@FrugalTeslaGuy You can try? Otherwise you need to buy another screen anyway.

[@Stanley6877]

Well it appears you may have avoided a defamation lawsuit by making nice with Matt. You spoke too soon my friend. You should have waited for a professional diagnosis of the problem rather than relying on your own incorrect judgment. Hopefully you learned a valuable lesson and didn’t significantly damage Matt’s business.

[@TechForumTesla]

There was a bit of damage control needed from my end. But, that is just the way life works. I was pleasantly surprised and thrilled when Mike emailed me. He could have just left it alone or taken down his video. But, he went above and beyond and truly made things right. I am human too. Reactions are what they are. 👍 It's all good.....

[@john-yh2bd]

👆👆👆thank to the group Same thing happened to me. I live in Florida and there’s a lot of lighting.

[@misterwon]

👌👍🙏

[@paf268]

I installed these mounts on my hood so it can swivel left and right after I open it. But it didn’t work and now I have a broken hood. Using duct tape to hold it down. Oh well.

[@terryrodbourn2793]

I think it went Blank because of your swivel on Screen is probably why it happened!

[@mitchellbarnow1709]

It is safer to leave the screen ridged for crash protection.

[@frecklesx20]

Not important to me. I could careless about a stifle mount.

[@TechForumTesla]

Not for everyone. True. Of course, custom wheels are not for everyone. But, they still sell well.

[@phillipjones6600]

so atheist are not good guy?

[@TechForumTesla]

Seriously? Why is this the one comment you pick out? No, do not put words in my mouth. The truth is, however, that the statements "Turn the other cheek" and "Do unto others as you would have them do unto you" are directly out of the bible and, as a Christian, these are principals I live by. That is a big reason why I did not upload a rebuttal video after Mike's first video. I am transparent. This includes the reasons I make decisions I make. My faith is part of why I make the decisions I make.

[@phillipjones6600]

@@TechForumTesla I am an atheist.

[@TechForumTesla]

@@phillipjones6600 That is clear by your comment. I have never push my faith on anyone. If someone is curious, I have no problem talking about it. But, it is something that can be contentious. So, I just wait for someone to ask. In this situation my decision to not upload a rebuttal video was largely dictated by my world view which includes my faith. This is why it was mentioned, but not elaborated on. If I elaborated on it, I would have been accused of pushing my faith.

[@musteejada5984]

Honestly, just owning it and not trying to hide it is partially why I watch you. It’s the
honorable thing to do and it make the rest of the jobs much more believe when you are call out of the spots like that, so thank you TESLA­­_MECHANICS on Instagram