Why Nintendo is Canceling Paper Mario: The Thousand-Year Door Pre-orders

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Hello, we've been watching the situation with the Paper Mario: The Thousand-Year Door pre-orders getting canceled at a lot of retailers. We're here as your friendly former Nintendo employees with a possible explanation to why this might be happening. With the game coming out this week, this is not a great situation for everyone who was excited to get their copy. Will you be playing this game day one? Tell us in the comments!
This video is an excerpt from the Kit & Krysta Podcast - watch the full episode here! • Is Paper Mario: The Th...
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#nintendo #nintendoswitch #papermario #papermariottyd #papermariothethousandyeardoor

[@brentdennison176]

My local Best Buy seems to take care of our gaming needs. I hope physical media is here to stay!

[@RhythmGrizz]

Yeah, Best Buy has been my top choice for all video games for over a decade now. And they still appear to be rock solid on Nintendo pre-orders

[@theteeman]

If only Best Buy didn't get rid of the physical media

[@hotdogcandy]

​@@theteemanI was just about to say this. They'll def drop physical games in the future

[@EPS5000]

@@theteeman Only movies, they made a point of mentioning that games aren't going away. They are just getting rid of DVDs/BDs.

[@brentdennison176]

@@theteeman Yes exactly. That was kinda my point. If we continue to show up and buy physical copies, they’d be idiots to start rolling back stock and even closing locations.

[@jceeclay]

It also seems to be exclusive to certain America stores. Everywhere else in the world is seemingly business as usual.

[@joecamel4006]

Probably 'cause that eastcoast bridge got taken out.

[@LukeA471]

I preordered from target and I'm still getting it. I'm in Georgia​@@joecamel4006

[@RickWhitechest]

Here's the thing. Back when WarioWare: Move It! came out, I went to a Walmart to buy a physical copy in person. I took the game back home with me, on a flight, still sealed. When I was finally home, I opened it and there was no game inside. In fact, there was a piece of black foam in its place, to make it look like there was a game inside if looked from the side. The game was shrinkwrapped when I got it, which just baffled me even more. If retailers pull off this kind of stunt, I wouldn't be surprised by these moves by Nintendo.

[@EPS5000]

I don't think it is Nintendo doing this, or else why is Best Buy still selling it online? I think it's more likely that the retailers didn't get that many stock, and don't want admit it so they are blaming someone else. My Best Buy pre-order is still valid and they said it will ship by Thursday.

[@jaykebird2go]

That's what my Best Buy preorder says too. I read another comment here though from John that said if Best Buy has an issue, they'll end up just sending an email day of and not say anything beforehand. So fingers crossed, I hope we both get ours without much issue!

[@EPS5000]

@@jaykebird2go Best Buy shipped out my copy today and will be here tomorrow via UPS.

[@davidvidal102]

@KIt &Krysta For what it's worth there is a logistics nightmare situation at the Panama Canal crossing. This situation has been unfolding since last fall and could be part of the reason. There is severe drought in the region so the amount of freshwater required to drain and fill the locks of the canal is limited to a very small amount of crossing per day. There is plenty of information available out there to explain this better. So in summary a good portion of the supply for NA could be sitting on freight ship waiting to cross.

[@SiameezyRPGer]

This is strictly a states issue. I read that Canada even, same game region, has 0 issues with TTYD, it's ridiculous. I wanted to replay an old fave physically on Switch but it's like impossible to get. Have heard that Canada has 0 issues and neither does Europe. Why is Canada getting it no problem from NoA, but we aren't in the states?

[@LastFootnote]

Hmmm, wonder if it’s an ESRB issue somehow.

[@SiameezyRPGer]

@LastFootnote Canada gets ESRB rated games. They don't have their own rating system like Mexico does now, so that still makes 0 sense if Canada has pre-orders available just fine.

[@BlueAizu_]

@@LastFootnote I don't think it's an issue with the ESRB. The game's already been rated by them and I can't imagine Nintendo pulling an Activision and shoving post-release microtransactions into the game, so there should be no issue.

[@Iansanonce-lp4nx]

Scalpers are the reason, they pre order and buy up large stock then re sell them at higher prices

[@SiameezyRPGer]

@Iansanonce-lp4nx It's a regular 1st party Mario game, it's not a special edition nor any different than Mario Wonder or the Peach game. That still makes no sense.

[@WilG082]

Amazon canceled my preorders for paper Mario and Luigi mansions a couple of months ago with no explanation. You also can’t preorder digital copies on Amazon either. Really annoying

[@mo_musashi_284]

Ebay or PlayAsia ?

[@SupremeKaioshin]

If you’re preordering a digital copy, why not just buy it on the eshop?

[@WilG082]

@@SupremeKaioshin well yeah that's obvious. the reason i mentioned it is because it's very strange. if it's just a supply issue then why wouldn't you offer the digital version?

[@Andre217]

​​@@WilG082 apparently you cant even buy eshop cards on Amazon US since April 30th, so something is definitely up with Amazon US and Nintendo.

[@mo_musashi_284]

@@SupremeKaioshin lol duh right

[@Guardian5985]

Walmart and Target are notorious for cancelling preorders, especially when it's more than 1 copy on the transaction. God forbid you want a copy for you and your spouse or child. They did this with the New 3DSXL launch too.

[@CobyIsThinking]

Guys, I love this! Five minute videos are much easier to watch. Maybe you could cut the podcast videos into shorter segments and upload those, while still offering the full hour long video. This way, those of us who can't watch two hour videos can enjoy shorter ones, and those who prefer longer content can still watch the full version.

[@JJHcars]

Walmart canceled my pre order in email last week. I pre-ordered from another retailer But it still wasn't canceled on Walmart app ....still charged my card and shipped it out on Wednesday May 22nd 2024 around 7pm

[@dmlfan928]

My gamestop pre-order is still on it's way as of Tuesday evening. It currently is set to arrive Friday, but I'll gladly wait 1 extra day. It's been 20 years, so 1 more day to be sure I get it is fine with me.

[@Reyn_the_Insane]

Now that you mention it, I wonder if it has something to do with the Key Bridge collapse. They couldn't get the shipment to the east coast on time.

[@JeannieLove]

Maybe. But that would mean they had the carts ready months ago.

[@samwalker8893]

@@JeannieLoveand thats how supply chain works, hence how leaks are ALWAYS supply chain

[@LadyRegalli]

Now I'm trying to remember when I first heard about this as an issue - I could swear I first heard preorder cancellation reports BEFORE the bridge collapse, but I could be mistaken.

[@TPGKDUB]

What’s weird is I can’t even get a digital code on Amazon for the game, so now I can’t use my Amazon gift card towards it, that’s so weird.

[@Andre217]

@TPGKDUB Just a warning you can't use Amazon gift cards to buy other digital gift cards anymore. I have not been able to do it in almost a year unless it's a us thing only .

[@ashleyjack7900]

When the 3ds was on the port cycle at the end, Nintendo did not make many copies of Kirby epic yarn, DK country returns, mario RPG 3ds ports

[@zetacorn3749]

I'm new to the channel. As a Canadian we haven't been hit. Our version on Amazon is even labeled the "CAN" edition. So I think this is just affecting the US.

[@AceofShadow]

I'm Canadian and Amazon says my copy has been delayed a week.

[@RyderPlatinumWarpstar]

Best Buy says it’s out of stock at every single store that is within 250 miles of me, but it still let me order it for pickup at my store, so I have a pre-order for that. Hoooooopefully some kinda stock comes in and the people who ordered for pickup will get their copies this Thursday, but this whole thing does have me worried.

[@wtfire]

It's pre-selling out here in Australia, I'm having to travel to a nearby town to get my copy. No cancellation so far, but it does seem to be selling well.

[@TakeyourDesire]

It’s interesting to also note that there’s no preorder bonus for any store

[@TheAggroKreg]

This just reminds me of Fire Emblem Fates back on the 3DS, scarce availability for a bit so many people went digital and then it was available later. I really do wonder how many copies sell through Gamestop these days, I'm sure it's a lot but I don't think I know a single person who still shops there because of how awful they've become over the years to deal with. Regardless I hope everyone who wants a copy is able to get one!

[@mistereagleman]

Amazon cancelled my pre order back in March, crossing my fingers I can pick it up release day at Gamestop without having it pre ordered there 🤞

[@pinto5012]

Best Buy in-person pickup pre-orders have been the most reliable way for me throughout the whole Nintendo Switch lifecycle.

[@antoniotorres1674]

Here in Mexico, preorders are alright and reading there's no issue in canada it probably is an exporting issue.

[@587DeathKing]

Reminds me when Fire Emblem Awakening first came out in the US and GameStop didn't get copies for nearly a week.

[@Gt_Vibes445]

I had princess peach two weeks early due to it being leaked . That’s why paper Mario has a physical store release date

[@johnpolishimpossible2say191]

GameStop will not cancel a preorder if they don't have (even if they will never get it). Doesn't matter if it's online or in-store. Doesn't matter if it's an amiibo or a special edition or a reg game. Won't even call you. Best buy, if there is an issue will email you on launch day if there's an issue, they won't cancel the preorder but will try to fullwill it within a maximum of 2 weeks then cancel your preorder. I've obviously had issues in the last few years lol.

[@johnpolishimpossible2say191]

GameStop is awful especially with promised preorder bonuses. The last straw with them was this year.

[@fernandod4046]

My last straw was during the eevee n pikachu switch edition. They canceled my order on the day it was supposed to ship, everything was sold out by then but luckily I was able to get one at best buy

[@Ezmeranth]

I'm surprised to hear about Amazon cancelling pre-orders. I pre-ordered Dead Island 2 from them back in 2014 and they didn't cancel it.

[@Ezmeranth]

@zj9583 No, true story. I pre-ordered it on Amazon UK when it was first announced and they never cancelled the order in the 9 years it took for the game to actually be developed and released. So I am surprised to hear about Amazon cancelling pre-orders.

[@TPGKDUB]

I get physical on Amazon but digital codes unavailable is wild.

[@spoon7053]

yeah, i wanted to use my amazon gift card!! How can they not stock a digital product? it’s unlimited!

[@dottyduke]

Amazon canceled pre-orders for Endless Ocean: Luminous. I had mine pre-ordered for months and then close to release it was canceled.

[@joecamel4006]

My condolences.

[@Goldmight]

Funny where im from i preordered my physical copy from nintendo directly, but it was the actual couriers that delayed my package for day after release.

[@gregwilliams4926]

Sounds like some retailers are noticing tons of scalping going on since this game is $150+ for the Gamecube game, just another day of being a Nintendo fan having god damned scalpers in the U.S.

[@blazingsonic]

And yet people call Nintendo greedy.

[@supermossboy1226]

Had my preorder canceled by Amazon back in March, no reason given and It's been very difficult for me find anywhere else to preorder. I will never preorder from gamestop ever again after twice in a row I preordered games and still had to wait more than a week after release to get my game. Thanks for talking about this issue regarding TYD, I haven't heard anything about it online till now, thought I was just being punished by amazon for some reason...

[@sebastianguerrero6617]

This is one of the many reasons why I'm in the camp that says that this remake won't sell as well as what some of the older fan hope it will

[@Rehncohro]

Wanted to get it online but Walmart cancelled so I guess I'm gonna have to try to pick it up on a break at work or something. On the bright side, I was able to get a HUGE discount on New Horizons because of this.

[@skylinegtr3454]

My preorder in Gamestop is still up, but its shocking that the most hyped Mario game from fans is getting this treatment

[@Blizzard91]

Where did you get that Bowser plate in the backround?

[@force528]

Super Nintendo World

[@MadaoAU]

This appears to be an issue in America region ? My Amazon australia order is just fine

[@joecamel4006]

Probably 'cause that eastcoast bridge got taken out.

[@xXshepardsonXx]

So will this game still come out in the US?

[@RetroDeath]

Nintendo isn't canceling preorders, America just doesn't do real preorders. In America this happens all the time with every game. In Europe, you preorder, you get a game. Stores in America simply sell games they don't even know they have.

[@AlucardsQuest]

I don't think that applies to gamestop, as I worked there for years. Their pre-orders are to know how many they'll get in stock. If a big game doesn't exceed expectations before the ship date, they will get all their pre-orders on day 1, plus extras (many of which the employees usually snap up). I don't know how it works at other places.

[@sentoworf]

I've been pre-ordering in America for a decade

[@Ryshin75]

I do like your guys theory and it does seem plausible. Thanks!

[@user-kl5zk1dw5v]

I preordered from gamestop

[@michaelhanson5773]

I dont preorder games anymore due to how the industry has been in the past (across the board) with game releases whether a remake/port or not... Didnt have a problem ordering from target yesterday... I only buy physical media as well since i have multiple switches and each is under one of my kids under my parent account, and digital media is just a nightmare to use across the switches even with a family account...

[@Spenerico]

Ordering games online in America has always seemed so bad to me, like is the only place you can order from Amazon or are there many other options?

[@Andre217]

No there are other options US is likely the biggest game market. You have places like best buy, Walmart and target , and GameStop . Sometimes you might find a smaller shop and you can order online.

[@yuiop271]

I got mail Today that my preorder was just prepared to be sent early this afternoon. And i guess i get it tomorrow. Europe

[@PaladinLarec]

I pre ordered mine on best buy's site and it shipped so....

[@NintenDub]

Sounds like a legal oroblem, where theres potential,for something and theyd rrather not deal with it

[@ivanfrancia2110]

i preorder from gamestop an they already shipped it yesterday

[@noeldoesthings]

Pre orders are still a thing in The Netherlands

[@troigrl]

GameStop still has my preorder. This video made me nervous, so I checked with them.

[@BlueAizu_]

I had TTYD pre-ordered on Amazon, and they cancelled it. I made a new pre-order with Best Buy, who I'm praying won't decide to cancel it at the 11th hour in the wake of Wal-Mart also cancelling their pre-orders. At least it's not a worldwide problem, but it's still pretty annoying, especially because I've been despondent about the direction Paper Mario went in for _years_ and this whole preorder situation feels like one final "screw you, lol" from the powers that be with a sick sense of humor.

[@timothyle4248]

Yeah, amazon canceled it. It's still unavailable, but I checked walmart again, and the posting is listed to buy now. I also did see that when it got canceled at Walmart. They got a $25 off next purchase. So that's a bonus for them if they reorder it.

[@LycanTrash]

I am REALLY hoping my best buy pre order stays. I NEED this game

[@tazatom]

Gamestop is ok. Amazon screwed me with mario 3d collection and best buy let me down a couple of times. Can't believe Gamestop in my area is the most reliable,but they never have extra anymore, preorder or no game for you

[@toadette4x]

So far i haven't seen any problems with my fisical pre-order but i'm from Europe so maybe things are diffrent for us? I hope those people can still find a way to buy the game though 😱.

[@Darule514]

I think it's only in the US , I'm from Canada and I haven't got any issue with Amazon canada order close to launch date.

[@BlairSlavin]

This is why I prefer Digital purchases. No restrictions on that is there???

[@Avrazael]

I feel like I'm the one person who has nothing but good experiences with GameStop

[@mr.jellyfish5544]

There are a few mom and pop joints that ALWAYS break street date. I ain’t mentioning names but I know of 3 within a 15 mile radius of me so I’ll be giving them a call tomorrow after 5pm. Usually their pre-orders are prioritized before walk-ins can grab and go. Even if I can’t get it on release day, I’ll just buy the Japanese version and simply wait a week. I prefer “Paper Mario RPG” the Japanese decided to use over the unnecessarily long name the US has.

[@born_to_play]

I can only buy my games on Amazon, so I hope it will resolve soon enough

[@joecamel4006]

My condolences.

[@wertz987]

People read to much into this. Best Buy and Gamestop are the leaders. Who would even pre-order at wally world... but guarantee you can walk in release day and get one. 😅 it will be available to everyone 😅😅😅😅

[@quezcatol]

I hope my physical copy here in Sweden remain :S

[@yuiop271]

Probably. It seem to be an US problem. My was sent today.

[@PixelDough]

Aren't most early game leaks from GameStop or Walmart employees?

[@JeannieLove]

I wonder if it's because Amazon and Wal-Mart have third party sellers?

[@quiet451]

"Is Gamestop even a legitimate business? Whether they have it or not, they're not going to cancel" That is way too accurate. Why I don't preorder from them anymore.

[@JadesOfGrey]

I ordered mine from Target and it’s almost to my home. I don’t see the big deal.

[@supersaiyanbro]

This is why gamestop is king (There now let my family go)

[@HATERSHAQ]

Only Gamestop is my main store, but again, like I said, there's no way I'm getting this game even if they do have it.

[@RobertPahlavi-ko4gj]

# whitecastle can stock "paper Mario"? #Japan 🙏 safe hamburger

[@StiffAftermath]

This only effects digital preorders.

[@josephpiedmonte]

If it's not going to be readily available in a few months I'm good at this point. I'm done with Nintendo FOMO, this is a Super Mario game so there's no reason this shouldn't be readily available.

[@oddishu]

I hope this problem fixes itself. I want this game (me and everyone else right?) but I truly HATE walking in to a store to buy a game in this day and age. I'm sorry but I'm too old (or young?, super late millennial/early gen Z) to do that anymore. I only like to physically walk in to grocery stores if and only they have self check out and literally anything else for Amazon or online shipping.

[@JustJulyo]

Due to inflation they can't afford their own free shipping. Problem solved

[@samwalker8893]

It last minute anxiety that Nintendo customers dont need… the point is these are loyal customers who are ONLY buying this because they cant get their act together with Switch2 on time in a bid to drag out their consoles life, and now getting screwed around whilst trying to help Nintendo, that $60 looking a lot better as six months of Gamepass instead of one cartridge potentially after weeks of searching…

[@peter-mickey-chu198]

It Was A Beautiful Graduation For My Asian Wife (Maya-Minnie-Chu) In Orlando, Florida.

[@therealjaystone2344]

To prevent the game being leaked earlier since the switch games are easily emulated on your PC

[@jceeclay]

They address that this won't be the case in the video, besides this issue is exclusive to America. Everywhere else in the world pre orders are as usual.

[@chocolocojames213]

I'm not sure if I want it now. It was 60fps on the GameCube but the new one is 30fps.

[@brevanlipscomb680]

I promise promise promise you that even though the frame rate has dropped, everything else in this game has been improved. If you own the original, you don’t necessarily need the new one, but if you don’t, this is a way better deal. Take it for what it’s worth👍🏻

[@brevanlipscomb680]

Again, to each their own.

[@joecamel4006]

@@brevanlipscomb680 I've still got the original, I'm not buying something censored by "sensitivity readers".

[@brevanlipscomb680]

@@joecamel4006 I’m not sure I know what the “sensitivity reader” thing is. What is that?

[@Tesla2586]

@@joecamel4006 What did they censor?

[@rdj900]

i think its western racism

[@gt3racer2187]

I canceled my preorder on my own. Didn’t like the woke localization.

[@joecamel4006]

I've still got the original, I'm not buying something censored by "sensitivity readers".

[@Iansanonce-lp4nx]

It's because of scalpers buying up all copies and then charging extortionate prices to the fans