Will AI take BPO jobs in PH?

[@kzm-cb5mr]

This is why Philippines will never punch above its weight, focuses way too much on services sector when agriculture and industrial sectors are arguably more important.

[@09198384558]

They require more govt interventions hence the neglect

[@inamoka12345]

Energy and food are becoming important as days pass by, wall street investors are now targeting farmlands due to its high yield and quadruple ROI, while our government focuses more on saturated markets like tech and service sectors, leaving farmlands inefficient for export.

[@johnchristian4821]

This is true. They focus more on Tourism and BPO. That's why more citizens have become less skilled in manufacturing and agricultural department. For them, it is easier to earn more money in BPOs but the impact in the economy and the shift of mindset is drastic. The inflation quickly increases because of people tend to be more of a consumer than a producer. Also, the more productive and necesary skills are ignored. We've become obsesses in computers, yes they're necessary, but in the future we cannot deny that AIs will take over these industries. Big companies has already laid off jobs and perfer AIs in their workplaces. Heck, baristas and service crews are already replaced by robots in some countries.

[@inamorta47-playertwist]

Countries that are more agricultural and manufacturing are now pivoting towards service oriented. All first world countries are service oriented. Look at Vietnam and India There is no data to backup claims that agriculture can boost a country out of poverty.

[@johnchristian4821]

​​@@inamorta47-playertwistmaybe it will not boost the economy but it will make the country SELF-SUFFICENT capable of supplying most of our needs, use the excess as products for export, and lessen our importation expenses. It may also lower inflation of the neccesary goods.

[@SophiaLorenMaglunob-f8k]

Word for the day "study what you want and be good at it".

[@patrickrivera7404]

Very intelligent conversation. I enjoyed the insight to what is inevitable. Jack Madrid is very articulate and seems well researched as well as prepared to help the Philippines adapt. Tha hostesses asked solid, pressing questions as well. New subscriber here. Thanks for sharing and keep up the great work.

[@WordoftheFree]

I'm American and I have worked in Call Centers for 10+ years... I can tell you right now, witnessing first hand what AI can do and even ChatGPT "Which isn't actually not AI but is close enough". I am telling you with 100% certainty, that it will replace most of the industry and it will target the simpler jobs first "Which is what is mostly outsourced to the Philippines and India and the more advanced ones are still being handled within the US. You will be hit first and the hardest, and they will give you little to no warning when the companies decide to switch to advanced AI scripts... These companies know that any pushback from Pinoy's and Indian's can be mostly ignored because they are mostly US companies that are dealing with US clients. When they replace or cut jobs within the US, the pushback there cannot be ignored because US citizens can push lawmakers and Unions to force those companies to still retain most of the US jobs. Outsourced jobs don't have that leverage, you just get dropped and that's it....

[@denniszenanywhere]

You said what I wanted to say but there’s a difference - American workers have zero rights so companies will always lay off even the top funnel people for cheaper labor so they can raise their stock portfolio.

[@josejaimefelixgarciagarcia8884]

​@@denniszenanywhere There’s certainly a possibility, but AI companies need to be cautious. If they make their advancements too quickly and too easily accessible, it could negatively impact their future sales. The reason is that widespread job displacement might reduce the purchasing power of many people, limiting their ability to buy the very products these companies offer.”

[@WordoftheFree]

@@denniszenanywhere Not really, let's say a call center for Nike, laid off abunch of people to switch to AI or move the call center overseas. Those American Employee's can and often do "Stop Buying there products" as a form of retaliation... Those products are sold in the US and Not Overseas. Oh, you can get the knockoff versions but no one will buy the overly priced originals. So, like I said before "Pinoy's ect. don't have any leverage at all"

[@dennis.teevee]

"American workers have no rights" .. 😂🤣 don't be ignorant!

[@taughtbytragedy]

I'm from the Philippines and ai had already replaced us once when we used to caption for live phone calls for the ADA. Everything else will follow in the BPO industry. Here in the Philippines, nobody's talking about AI job displacement. This is the only video you'll find that tackles it. There's so many of us that rely on it. Almost every family here have a member that works for a BPO.

[@OganicaBean]

Thank you sir Jack Madrid! Very interesting topic for employment and economy.

The key in the natural evolution of the BPO industry is the effective utilization of AI into their operations. This is the same for many other industries as well. Nothing new really - industries have had to evolve to survive with emerging technologies for hundreds of years.

[@Riseresolvewin-yx2vv]

Game over!

[@T121c43s]

More businesses in PH, if only red tape is erased, a streamline and lean process of getting a business permit.

[@happytimes1989]

Sana lhat na ng BPO Ai na magpatakbo para di na matagal tumanggap ng twag na kung san san pa dadaan , kht manager na sasagot AI na din kung papasa para masaya 😂😂😂😂

[@silentobserver2052]

This interview is all over the place. Di ata nag usap usap ung tatlong babae.

[@archiearon654]

Yeah I'm confused. The guest still has some thoughts and here comes either of the girls poking questions too soon..wish they could wait for the speaker to finish his thoughts first before asking another question..

[@TheGetout04]

ampanget talaga ng format, dapat isa or dalawa ang nag iinterview jusko

[@genome692002]

its not just bpo.. teachers and even drivers too.. even schools can be wiped out.. they will have you learn from home.. sad times...

[@fredtacang3624]

3:17 pwede naman to sa LGU level. If my understanding's correct, cebu public schools use english as medium of instruction. Uncertain if other non-native tagalog localities like iloilo, baguio/cordilleras and ilocos norte are doing the same

[@Fourdesign-xg6bv]

they cut a lot of money too.. cut 50% and the ordinary BPO Filipino worker earn 15k to 20k only.

[@jyrho2153]

why can't the IT/BPA sector force the government to digitalize their processes? That will eliminate a lot of redundant roles and streamline processes and lessen the redtape when everything is being tracked in the system.

[@Jess-p1t]

Because PH government want Filipinos to remain poor so that they can depend on politicians

[@OganicaBean]

Banking data can be exploited and healthcare data are protected. US government and private companies' policies not possible to take offshore and off premise. imho

[@SophiaLorenMaglunob-f8k]

Ppl need to be worried about how they can upskills and learn something new not the AI rising and replacing some jobs. Communication skills are crusial in any industry and most applicant are lacking this soft skill despite they finish their Undergrad degree.

[@SnoPake]

Totally agree ako kay Labo, HS grad lang ako pero mas malaki sinasahod ko as a CCA, basic english at basic computer knowledge pasok kana sa bpo, no age limit pa as long as capable ka to do the job, okay na! in fact ang ilan sa kakilala ko ng HS Grad ay mga promoted na as TL, compare sa tropa ko na 15 years sa chowking at dahil HS grad hindi man lang na promote dahil wala daw college degree, pero kung product knwledge at experience alng 1000% he has them all.

[@Manuel2024-ri7yh]

Pay slip drop naman dyan para ma - inggit kami lalo. 😊

[@jalvincascanteii8100]

it already took call center jobs and the trend will be upward as AI develop thru the years.

[@junielesparas8018]

Philippines must invest build more schools , upgrade educational facilities , more focused in practical of science and technology and engineering , pay more wage of teachers ! More scholarship and financial programs !

[@PlatyMadness]

This shows that the people in charge have no idea of what they are doing. Everything a call center agent does can be done with AI without the human disadvantages. Customer service skills are obsolete. The only thing stopping it right now is the chip shortage, the big companies are hoarding the supply. But when supply is fixed say goodbye to those jobs.

[@kennethsulleza4282]

Less classroom hours and more apprenticeship hours for senior high. Please!!!

[@prancinglamb]

PH Government should really push through on digital works. The data shows the potential to become the "new china" in digital mass production. Bakit pa naman pinapatagal itong opportunity na ito.

[@4rct1c9Ic3m4n]

BPO is a bubble waiting to burst-that's just what bubbles do, they burst. For an economy to rely heavily on an extremely volatile industry is asking for trouble. Imagine for a moment $38 billion out of the government coffers per year-putting 1.8 million people out of their jobs in an instant would be disastrous to say the least. Same with over reliance on remittances of OFWs. The world is changing and Philippines is not getting itself ready for it. Parties end and the Philippines might just find itself without a chair when the music stops.

[@PlatyMadness]

Not to mention that robots can just replace Domestic helpers....the moment the price of robots is less than the 5yr salary of a DH then it is over

[@designengrwafu5310]

dont underestimate the resilience of our kababayan. You got a low level assessment. Ano kinalaman ng OFWs dyan? so meaning papaltan mo rin ng AI ung mga Engineers? mga Seafarers? Nurses and all? nahihilo kaba. And mas prone pa nga ang mga exporting countries pag dating sa pag ganda ng technology kasi ang manufacturing ang unang tatamaan ng high level automation na powered ng AI. Hindi ang mga jobs na nag rerequire ng Physical strength like Construction workers.

[@designengrwafu5310]

Also, nananakot sila na possible ma wipe out ang entire BPO Industry without even thinking na karamihan rin nang nasa BPO na employed ay licensed professionals. Like nursing, Accountant, Design Engineers, Web Developers and etc. I also doubt na may matutuwang customer makipag communicate sa automated or non-human response sa Customer Service. Payag ka nag rereklamo ka ung nagrereply sau automated replies lang? or kahit AI.

[@Sean-x1l7e]

@@designengrwafu5310 it's not up to the philippines government, kung ma-automate na ng foregin companies yung customer service mawawala talaga yan, whether you like it or not, you have to adapt.

[@designengrwafu5310]

@@Sean-x1l7e Yes, adaptation also means resilience. nananakot kasi tong mga kumag na to talagang mawawalan ng trabaho ang buong Pilipinas 🤣. Of course we will adapt no matter what happens

[@JPT_Homemaker]

Upgrade lng... to make ai software/program you need skilled people.. shifting from good English skills now it need good coding language skills.. kailangan Mas maging competent ang labor force ng Philippines para makasabay sa market trends...

[@Mr.MiddleClassPH]

That's why it's insane that Congress and Senate is ficus on personalities rather tgan policies particularly with AI.

For BPO, the Philippines has a clear advantage over India and I don't see this changing anytime soon. In terms of IT, it is unfortunately the other way around, at least for now.

[@leonardoacuebos174]

If the People in Mahalika fund na P.I. is thinking right this is where they should invest more and the OFW's!

[@hifijab8889]

The people on top absolutely understands what we really need. But a far more prosperous people will only elect individuals who truly have the citizens in mind. That's a threat to their way of life. Corruption, money, and power is all that matters to them. They would rather see us all burn than lose what they always had. Prosperity and the ability to do wrong against us all and still get away with it.

[@mindinterceptor]

Better get ready! Change is coming pretty soon. The exponential growth of AI will replace most jobs specially those who work in the call centers. AI will be able to handle conversations/questions handily availing itself of the knowledge almost instantaneously.

[@JosephSolisAlcaydeAlberici]

Dapat ituro na sa early grade school level ang Spanish para maging bilingual agent paglaki nila at maging digital nomad sa Spain at Latin American countries.

[@janpol2282]

Edi ganon din. Dadami supply spanish speakers = same sahod na rin ng english lol

[@JosephSolisAlcaydeAlberici]

@@janpol2282 mas mabuti kung mangyari yan para mag-trickle down siya beyond BPO workplaces at magiging street language muli ang Spanish.

[@ejcristales187]

As someone who has a implemented an AI project for a financial institution based in the UK, I can definitely confirm that AI will eventually replace most of the BPO jobs. Our government should open our economy by removing the antiquated and protectionist 60/40 Equity law in our 1987 Constitution. In order for other industries to flourish in the country like manufacturing and agriculture.

[@whatisinthebag]

Pak it. I've been studying data analytics two years now but I'm still unemployed. AI is my friend, I don't feel threatened by it.

[@inamorta47-playertwist]

Data analytics is ome prone to AI tale over.

[@tetzet3254]

It's common sense AI will replace the majority of the jobs.

[@junraywardleuterio2014]

data can be properly protected onsite???? luh, naka-cloud computing na po, all data are in the cloud. tapos may VPN. as long as you are using your service machine properly, your data will be protected.

[@sherwinclarencego1933]

The only reason Filipinos even have these jobs in the first place is COST and TECHNOLOGY. If these Americans had the internet back in the 80s we would have outsourced work already in the 80s. But this only happened in the 2000s. So once technology makes AI able to perform the job reliably you can bet your horses these jobs are going to AI. Its all about COST.

[@jperez7893]

AI will replace everything that bpo can do by this year or next year. the philippines needs to invest in heavy industry and manufacturing and agriculture and mining. look at thailand and vietnam. they will thrive because of industrialization.

[@LosPeregrinosdeCamino]

I hope not but there’s a chance in the future that they might

[@jennserrano1103]

These ladies had no idea about the ITBPM industry. Their questions relied on very basic research done by their staff. They still think that the BPO industry is all about telephone operators. Jack Madrid needed to clarify and correct a number of their questions. Very painful to watch.

[@ryanf.2407]

Malabo po yan kc po imagine maglalabas ng anger at frustration Ang mbr s ai. Gusto ni mbr ung may madamay sya sa galit nya😂

[@akaleex2116]

Ganyan po ba dapat ang nagtatanong mæm?

[@001delight9]

ROBOCALLS is now in the Philippines

[@calilocal4134]

most of it will be taken except for the empathy part that AI cant do.

[@spicer41282]

Do not be scared of A.I. Educate! Embrace! Expand! Beyond BPO Sector!!!!

[@marlindagomez5766]

WRONG. AI is threat to democracy and securities

[@Frug00028]

Study not-easily-replaceable skills, safe tayo sa AI, pero sa education crisis and corruption? good luck nalang.

[@factmeee]

be someone who knows ai

[@Techguy-zt3mz]

A.I. is still a computer program. It would still be prone to errors and glitches. No programmer on earth could create a near perfect program. A.I. programs still needs human intervention. A.I. is both a blessing and a curse. Be careful what you wish for. You might not like the results.

[@remuscalpe2885]

kita naman sa ginawa testing ng iba2x company sa usa more on a curse lalu na kung usapan kita lang talaga

[@Techguy-zt3mz]

@@remuscalpe2885 Kahit makailang beta test pa sila, may lalabas na problema diyan. It's either logical or an overflow. Thesis ko dati A.I. medical assistance program. Anim na kaming nag cocoding. Lahat kami nakapag code ng mga commercial applications. May bug pa ring nasulpot. Kahit sa runtime ng compiler sinasabi na walang error 😂. Sakit sa ulo niyan. Wala pa talagang perfect sa ngayon. Ewan ko na lang sa future baka may sumulpot na taong may alien brain. 😂

[@lanceharvie6933]

Yes - AI will replace all BPO jobs eventually.

[@PaulRamone356]

Uhmm yes, dami na na layoff.

[@noe.arboleda]

Yes mag english nalang sa school, tapos gawing compulsory.

[@kzm-cb5mr]

monggi moment

[@aa2339]

Dalawang dekada na sinasabi yan, wala p rin

[@jaymoralde]

This is what Americans say when they sense that they are talking to "AI" or IVR... "Agent, agent, agent! Eeeyy!🤙😉🇵🇭

[@eegt628]

we still talking about this?! 😂😂😂 bro we are approaching 2025 AI WILL NOT BE STOPPED AT THIS POINT. GET OVER IT.

[@mozillaproxima4941]

Imagine... if the caller is a "Karen", rude or even racist... you press a button and it seamlessly diverts the call to an AI using your voice 🤪 in time the caller will realize s／he is talking to AI 👀 and demand a human... rage with a human 😤 'n get flipped back to AI 😳｜🤣

[@pogz1]

tama lng na umeksit na ako sa BPO four years ago.. FIS GLOBAL services.. sexual harrassment mga coworker ko wla man lng gnwa company. instead i was forced to stop pursuing my case dahil pandemic daw.

[@monmariano2260]

I don't think its the talent. Let's be realistic, it is the cheap labor cost that they are after. 😢

[@Fourdesign-xg6bv]

YES ENGLISH DAPAT..!!

[@kzm-cb5mr]

ew

[@zodiacfml]

AI will take-over existing jobs but reduce it significantly. However, there is a new industry incoming that is huge opportunity for Filipinos-remote control of humanoid robots!

[@Sean-x1l7e]

nah those will be autonomous too.

[@dailykatdos2347]

Yeah 20k for a CSR 😂 yeah right 😂

[@speedhunter7303]

Not yet maybe after 10 years..i mean..this is Philippines..its known for its low tech..they like to do it manual..thats why the country isnt goong anywhere😂😂😂😂

[@Somellier6969]

Scammer vibes is strong with that guest.

[@carsonc1272]

Philippines is a "solid #2". There's a joke here somewhere. Lol

[@shin6997]

copium

[@certifiedsonny]

DFW --- lol. BS

[@PhylberthAngelie]

Ang hitap pasukin ng bpo industry 😢

[@dcdelacruz]

I don't think so. u just need to find the right opportunity since maraming BPO ang Basta nalang nag hihire ng newbies kahit walang experience basta marunong mag english

[@emricquito5107]

Improve your communication skills, yun lang naman ang need.

[@PhylberthAngelie]

@@emricquito5107 paano e improve kong ang ibabato sayo na tanung out of nowhere gusto nila nd kamag cramming news caster nga nsgkamali

[@ohmsragudo8867]

AI algorithmic code can replace redundant work or task, but without reasoning and creativity skills.. it’s just a matter of time that investors will adapt to Industrial revolutions and innovations, thus replacing humans for profit, productivity and efficiency. Third-world still developing country ang Pilipinas kaya di pa tayo apektado nyan sa ngayon..

[@Sean-x1l7e]

we are still affected dahil yung first-world countries yung nagbibigay ng work satin through bpo.

[@mikestrenja2966]

lots of b$ from this guy overly optimistic vs the reality of AI innovations coming. millions of jobs globally will be shuttered and the Philippines wont be spared