Window cleaning - collecting payment through GoCardless

[@uniteallaction]

As always some of the best window cleaning advice currently on KZbin.

[@petebarrett2838]

Should of done this long time ago. Always 2/ 3k behind.. just sent out email to existing customers and only 3 takers!! But you know what.. I'd rather stay with those 3 customer s and start again doing what's right for me. The guys at go careless are brilliant.. Great vid .thanks very much

[@Darren-Green]

Stick with it.. Every time you go there to a customer. Just open the app and get them set up on your GoCardless. If they got a grumble explain it to them nicely but be firm. Tell them within 2 months it's the only option.

[@bencavanagh5425]

You’ve sold it mate, I’m going go careless . Btw your not the only who’s advised that. Been in business over 21 years. You make sense.

[@duanepurchese2173]

Great video! The strongest position to negotiate is being prepared to walk away and not look back

[@lyndonscuba]

You're exactly right fella, you run your business and decide what methods of payment you accept, not your customers. I run a small business, but only deal with commercial customers, and we still only accept GoCardless/Direct Debit as a method of payment - if a potential customer doesn't want to sign up to a direct debit, then I aren't interested in doing business with them. Anyone not wanting to setup a direct debit just sets off alarm bells, and isn't the type of customer I want.

[@nathankaye9594]

Good video and absolutely right. Ive had this policy in place for the last four or five months. So far ive had no objections and thats because i am not giving them the option for anything else. If you want my service, this is the way to pay for it

[@squeakycleandave1]

Another good one. I’ve never collected money always insisted on cash, cheque or bacs but always having to wait or remind them. This is definitely the way forward. Thanks 👍

[@andreasales6181]

Yes mate pukka advice, Nice to see you cracked that one, great advice mate. Will be signing up to that asap, was a bit confused by the whole thing but that’s made it a lot clearer for me, well done mate.

[@Darren-Green]

Glad to help

[@stevenhensman2541]

How how oh Merry Christmas? How are you mate? Hope is all well with you. It must be beautiful out in thailand

[@Darren-Green]

I hear Thailand is lovely, but i live in the Philippines. :p Happy New Year mate!

[@kegsie100]

I use GoCardless. I can’t recommend them enough. Great video again Darren

[@dan37904]

Thank god I came across your videos before I set up! Great insights, I do not want to make the mistakes you’ve learnt from. Thanks 🙏

[@davemonk1662]

Darren taken your advice on bored got 100 customers to sign up to gocardless new hours came in on email I told the customer that we only except payments through gocardless we do not collect payments or except online payment.... so I cleaned house left calling card left letter explaining how gocardless works customer signed up .... we never clean monthly Darren always 4 weekly £12.00 for the house jobs a gooding .... 👍 sir.

[@philpreston6406]

With my commercial work, I can honestly say, I've never had trouble getting paid by Bacs. NEVER! But, with my other customers ( it's the same 3/4 people - after I've put a note through the door saying your windows were cleaned) I have to remind to do a Bacs payment. So yes, Darren, you do speak sense ( as usual)

[@Coreyburroughs613]

You crack me up Darren, but you say it how it is which is the best policy. Definitely going GoCardless. What happens though if you genuinely have a elder lady/ gentleman that has no family to set it up. Do you still accept cash on this basis

[@Darren-Green]

Yes, but only as elderly are usually home if they know you are due, or they use the old system of leaving in agreed place such as under the bin or coal shed.

[@rdgw_uk]

Can you do a video on using cleaner planner? especially with regards to go cardless payments! Do you add the customer using cleaner planner mobile app? and once you complete a job and click done in the app will that initiate the payment or do you need to click paid to get gocardless to bill or do you have to go home log on and then submit the worksheet?

[@JasonDunlop247]

Absolutely love Gocardless & like yourself Darren, its the only method i now use for payments. So convenient to both the customer & myself. Linked up with cleaner planner & its even better.

[@sergio_ra]

Awesome video, thank you. I'm a totally different field (computer repairs) and also considering direct debit via GoCardless. What if the customers give you an incorrect bank account number or don't have enough funds to cover their payment?

[@sergio_ra]

Nevermind, I saw you have a video addressing this concern :)

[@davemonk1662]

I’ve got gocardless button on my website I direct customers to my site they click gocardless button enter details signed up.

[@wez498]

Just watched this video and some good advice. The worst offenders on my round aren't the ones who pay cash, it's the ones that pay via bank transfer. I reckon a good 60-70% of them "forget" to pay and I'm always chasing them up, even though my slips that I leave state "Payment within 7 days" highlighted by a fluorescent marker. This could be a viable way to stop that.

[@millamusic]

Hi mate great video! one question though. You say about taking the customers details i.e sort code and acc no and getting them set up. but iv been on thegocardless website etc and cant find a way to do that..it only gives me the option to send them an email so they can fill out a form. is there a way i can just take their details and get them set up? cheers

[@Darren-Green]

Are you set up with a business ACC on GC?

[@millamusic]

I am mate, managed to figure it lol thanks again 👍

[@r.wilkinsonwindowcleaning5306]

👍 good video, I am currently transferring most of my round on to gocardless as iv had ten years of sorry mate got no cash in you'll have to pop back or I didn't no you was coming can you come back tomorrow 😒

[@davemonk1662]

I’ve had 20 years of it mate not anymore.

[@r.wilkinsonwindowcleaning5306]

Dave monk Monk Cleaning services Don't blame Ya pal it's the worst part of the job

[@pylofm]

Thankyou... some of the best info I have received in many a year.... Thanks !

[@robbinnie3164]

Brilliant video. I'm just starting out and am using Aworka with GoCardless, I email the customers a link through Aworka and they set up the direct debit. Can I ask why you ask for their account number and sort code? Didn't know if I'm missing something, thanks.

[@Darren-Green]

Rob Binnie cause I then go on the GoCardless interface myself and sign them up. Just one more way of making sure it gets done right away and not 'I'll sort that out later'

[@robbinnie3164]

Green Pro Clean Ltd many thanks for explaining that 👍

[@andyburton1160]

Really well said and explained covering all aspects thanks your time

[@Darren-Green]

You're welcome

[@nicmac6930]

So does your window cleaning app notify Gocardless after the clean and then take it?

[@Darren-Green]

Yes

[@nicmac6930]

@@Darren-Green ahh perfect. Ive just set it up on the squeegee app and was worried about how to do it if it rains one day etc

[@nathansmiddy]

So how many times would you take it before you take them to court to get the money they own you?

[@Darren-Green]

Once

[@shaneslater1000]

Nice one

[@breal101]

Hi there sir. Enjoyed your videos and learning a lot so first of all thanks. I was wondering if you could tell me what van and system you use? I'm planning my first investment and have about 5.5k for all equipment and van...not a lot I know but I'm A. Worried about buying a van to cheap and B. Getting a big new van with a couple years contract when I have not yet seen success. If I go for financing a van it would liquidate extra cash for equipment/system perhaps... What would you advise? Long message but thanks for any advice you can give 🙏

[@ZaineBization]

Golden Advice mate. 👍

[@Darren-Green]

Thank you Zain.

[@Garcon6693]

Did you say if there was a cost for the gocardless.

[@Darren-Green]

It was 1% of the transaction, I know they have had a recent increase but without checking their site I cant say what it is.

[@steviesells8]

2% plus 20p now

[@owensmith7724]

Your videos have helped me out so much cheers mate

[@jaycarmichael7196]

Are payments automatically taken regardless of weather conditions E.g. not being able to complete the clean on a specific day ?

[@Darren-Green]

No. Payment needs to be requested. When job is synched as done then it get's collected.

[@stevehughes6533]

Not a technical question but when I looked into it I found I had to pay £50 so my company name would show up on their d/d statement. Darren do you pay that?

[@Darren-Green]

Steve Hughes NOOOOOO....... just the basic. Just tell customers your D.D. service is called GoCardless to avoid confusion.

[@stevehughes6533]

Green Pro Clean Ltd thanks will do

[@byronmellors9561]

I agree 100% cash flow is the life blood of your business. Survive and thrive, or die.

[@monica4158]

Have GoCardless contacted you re this video? they should sponsor you or do some sort of colab with you... it would be amazing!

[@Darren-Green]

The guys at GC got intouch to say thank you although they knew nothing of this video back then when I made it and sent me some swag in grattitude (tshirts, hats etc,) all with their logos of course

[@darthattenborough1145]

Do you use CleanerPlanner with the GoCardless as its built in feature or use GoCardless separately? Cheers

[@Darren-Green]

Luke Grey all through CP mate

[@darthattenborough1145]

Green Pro Clean Ltd Thanks mate your changing the game with your content. Very thankful

[@timdoherty8152]

One of your best videos 👍

[@adrianmaycroft8406]

Agreed this is how it should be , why should a window cleaner put in a honest shift every day , and then go around chasing folk up ... once you finish graft for the day / week then that should be it

[@pjfdourley4998]

Thanks for this you have made up my mind :)

[@Darren-Green]

Glad I could help!

[@blackblitz2011]

Will do that once I've built up my round enough. I'm im overdraft after maxing everything to start my business up. Finally making money now and chipping the debt down. Any advice on how to get a contract for schools, was thinking of getting some extra work for the holidays.

[@Darren-Green]

blackblitz2011 schools are some of the worst work you will find. Crap money.

[@davemonk1662]

blackblitz2011 mate if your just starting out you start as you men’s to go it’s all good getting customers who pay cash but once you decide to bring gocardless you’ll find a lot will be unsure on the new payment methods I’ve been in the game 20 years gocardless is the way you wanna go from day one ... you tell customers gocardless collects Payments on be hart of your business this is the only method payment we except if customers don’t like move on ...... keep away from schools most schools have budget of £1000 For Window cleaning on the outs sounds good it is if you can clean in couple of days with one lads wages to pay for 2 days then all good but ..... if you start going into 3 to 5 days to complete then you won’t have much profit how do I know cos I’ve been there myself... 2 days max working on school then all is good. 👍

[@Thegreyman1]

Very informative thank you.

[@davemonk1662]

👍 Darren once again 👍

[@amojak]

hah , painfully honest at the start. Tying to work out how much the customer will pay for your service :D

[@paulhanson6008]

Brilliant video:)

[@pryorswindowcleaning5312]

; )