Wipe your purchased, previously managed, Chromebook

If you buy a previously owned school Chromebook that is managed, this process will reset the device IF the school turned off forced re-enrollment, which they should have if they sold it to you.

[@candicel3224]

Thank you 5 years later! Bought a bunch of used laptops and there was an old school managed chromebook in the lot. Working good as new and now I can resell it. Great work.

[@kevinlieng914]

Can't thank you enough!!! I purchased a store display and after hours of research on how to reset still had no luck. Now i was able to do a full factory reset and I'm so happy I don't have to return it to the store. Thanks again!

[@AaronNoll_BPS]

Fabulous! Thanks for comment!

[@rooseveltmunroe4948]

Chrome book needs to fix this thanks to this man I survive the double team whopping and the chrome book company didn't even know how to fix it. So thank you.

[@leightonsloop2709]

I need to know about forced reenrollment. Can't get into a chrome 3100 bc of students old password and is still managed by that school. This computer was donated to good will and my daughter got it for me. But I can't use it. Please help.

[@julianpizano5586]

DUDE THANK YOU SOOOOO MUCH. I just graduated high school a few weeks ago and the Chromebook i purchased was still blocked. I was starting to think that it was just gonna be blocked forever lol. Finally i can add extensions and play games and stuff.!!

[@AaronNoll_BPS]

Awesome!

[@reham8763]

Did it really work

[@kristyblack6600]

How do I get out of forced re-enrollment? I can't use my chromebook. The school still is controlling it.

[@jessicachoate6897]

Arron can you help me with developer mode is disabled. The Chromebook I have gotten is administration protected by school and when turn on wants google email and password Info. Can you help me. I did a power wash an still goes right back to the Google sign in screen

[@maddiespears567]

@@jessicachoate6897 have you found a solution? Bc I’m going through the same thing rn

[@bobbymoore1585]

I have a dell 2n1 and I ve done the power wash and it still has enrollment enterprise what to do

[@chriswooton8759]

The device owner has disabled Developer Mode so what do i do now?

[@aaroncarrie1]

If the device is still being managed, you need to contact them. I don't know how to get around that.

[@rickyacroylejr.8818]

Can you erase the bios

[@EmoneyEnterprise]

@@rickyacroylejr.8818 how do I erase bios?

[@donaldhudatt1923]

The school is no longer in service

[@TTCEXPLORER1291]

If your device is stuck on that error ( the device owner has disabled dev mode ) all you need is to restart your computer

[@housemouse8304]

Mine says device owner has disabled developer mode for this device. Please ask the device owner to remove this restriction if you want to use developer mode. This system will reboot in verified mode

[@AaronNoll_BPS]

Sorry, as far as I know, you will need to contact the place from which you purchased/received the Chromebook. My video was for folks that purchased used Chromebooks from my school, we had turned off "forced re-enrollment".

[@knifecrxw]

i did this but it still said its admin locked

[@realdylon]

I now cannot login to my chromebook and it is still in school mode

[@AaronNoll_BPS]

The place you bought the Chromebook from should be able to UNmanage the device without having to put their hands on the device. They may need the serial number. Sorry, I don't know anyway around it other than contacting the previous manager of the Chromebook.

[@kathleencoleman7041]

Hi I have done all of what you said and it stops where if it didn't stop you pushed clear and d

[@JustBossTalk-JD]

Whst

[@flagotgrum1221]

Wait wait dude, how to heck are students with firce enrollment suposed to get outta rhis mess?!

[@johnchavez2886]

Hey so mine says cant enter developer mode by system policy

[@BBbeans123]

I left my school a year ago and i still have the chromebook they gave me. I dont know how to get back into it. Everything I've tried just takes me back to square one. Developer mode blocked.

[@RoFlo71]

This only works if the managing Google console allows Developer Mode and they have auto enrollment disabled.

[@AaronNoll_BPS]

Correct, this video was made specifically for Chromebooks that our school sold with forced enrollment turned OFF.

[@robertwoodcock-valentine9215]

@@AaronNoll_BPS If forced reenrollment is turned ON, is there a way I can turn it off

[@amberleighrxse]

@@robertwoodcock-valentine9215 ^^^

[@robertwoodcock-valentine9215]

@@amberleighrxse what does that mean? Im sorry im stupid

[@dannydimez6963]

@@AaronNoll_BPS if forced re enrollment is on how do i reset the chrome book

[@mega1breezy]

I've got an HP chromebook. I have recovered it and it still asks for the enrolled email address. I have contacted the school it came from and their tech guy says it's not one of his computers. How to I make this usable?

[@AaronNoll_BPS]

Sorry, I work for a school and we only sell the Chromebooks that we can release from Management. If it is still being managed, I have no answers for you. I would try and get your money back.

[@skylarnowell8239]

Yes I just bought mine and mine is still locked by the school. I bought it from the developer mode is blocked

[@AaronNoll_BPS]

The place you bought the Chromebook from should be able to UNmanage the device without having to put their hands on the device. They may need the serial number. Sorry, I don't know anyway around it other than contacting the previous manager of the Chromebook.

[@Elieser_life]

@@AaronNoll_BPS f

[@bradly8122]

@@AaronNoll_BPS When I bought mine off of Facebook there was no serial numbers

[@AaronNoll_BPS]

@@bradly8122 Sorry, but I don't know what to do about that. I work for a school and the video I made was really for folks who bought them from us. The video has helped some other folks, but if your device is still being "managed", I don't know a way around it.

[@jamiesotomoya7293]

Please I got blocked at the turning developer mode on,it's telling me that you are not authorized to turn this one

[@bugbugsyou7527]

i just graduated last year and in school they made us by chromebooks. i don’t go to the school anymore but my device is still managed by the school. i tried to switch to developer mode to unmanage it; but developer mode is disabled by the school. anything i can do besides trade it in at walmart?

[@wellmaybe9029]

I have the same problem is there a fix or am I just screwed

[@zacharydickens6407]

How do I get out of the enrollment thing

[@ashcash6899]

my computer is blocked by forced enrollment, can you help me here ? you said let us know and we help you with that part ????

[@AaronNoll_BPS]

Sorry, I originally made the video for folks that had purchased computers from our school. I can not help unless you purchased from us. :-(

[@savannahherrera8280]

I have done this so many times but it still don't do crap I still have to put my old school email

[@microbigworm-tj2hp]

I am blocked from developer mode My computer said developer mode is not available because of owner

[@kerplunk762]

I have a chrome book 11 3180 The forced enrollment has NOT been turned off. Can you help?

[@user-nj3xv8nd9p]

After the screen said press enter for os verification on I pressed ctrl d and it did nothing please help 🙏🏼

[@Qais_ibn_muslim]

Hi i cant reach this screen when i press esc +refresch+powr its not working

[@jasonpoland1977]

Mine is blocked where I can't do the development

[@user-ke8oi6nd8p]

"Developer mode for this device is disabled by system policy" What do I do?

[@mattroll8868]

Need your help....

[@pondcharan2343]

Hallelujah! Thanks

[@AaronNoll_BPS]

So glad!

[@chrishall1700]

See I tried that but I get blocked saying developer disabled

[@eltarkositedr9357]

Mine is not working....

[@catcat5524]

No other button beside enter works when I need to press control d

[@AaronNoll_BPS]

It is possible that this process is no longer working. I made this video for Chromebooks sold by our district that are now 6 or 7 years old. Sorry.

[@ken-michaelhaynie3332]

Mine is blocked where you said it would be. Is there anything I can do?

[@davidcorreia8076]

dell Latitude 5400 chrome .. In this chromebook, the developer mode is disabled in bios, so there is no way this procedure can work... give me a video to enable developer mode first...(and there is NO screw removing shit in this chromebook....everything is freezed in bios......tell me now..

[@mr-vy1bq]

Hi my Acer has developer mode disabled? What should I do next

[@gnmeyer8651]

Mine went to “please insert a USB stick or SD card” after I pressed wax-refresh-power, what do I do?

[@hilo2-est3-elev]

The “chrome os is missing or damaged.” is for older chromebooks. The newer chromebooks say insert usb. Just press Ctrl d on the please insert a usb stick screen.

[@andrealeedemsey-nadal9287]

I just bought Dell Chromebook new I’m trying to get past Enterprise Enrollment I am not part of any organization what type of email and password do I need to make

[@andrealeedemsey-nadal9287]

Please help I need to start working and don’t know how to get started I’m very frustrated. I await for a response

[@AaronNoll_BPS]

This video was originally made for folks that purchased used Chromebooks from my school. If Enterprise Enrollment is being forced, then the school (or whoever you bought it from) needs to deprovision the device. Sorry, I know of no way around it.

[@darciemurphy3752]

Mine is blocked

[@AaronNoll_BPS]

Sorry, I can't help if you didn't get the device from us. You should be able to contact the organization that previously managed your device (or possibly still is managing) and have them UNmanage it.

[@frana504]

This works up until the part says to contact the owner

[@JonathanSilva-ib5rv]

What do I do if it's blocked me from develop er mode

[@frana504]

The part where you leave os & go into developer mode it doesn't let me do anything else.

[@vires123]

It won’t let me control d to keep os off what does that mean

[@chinaDenny]

I am Blocked at the developer mode, what else can I do?

[@GXTAmry]

My chromebook developer mode is disable and i cant use because it is still manage by a school

[@josephmensah332]

I bought a Lenovo 300e chromebook but its has been managed by a school and it has a DNS address that can't be removed. I have tried powerwash, reset and all yet it comes back with that server address. How can i get rid of that? How do i clear the tmp?

[@sambrew2468]

You don't need to let it wait for the unit to transition into dev mode. When it says "transitioning into developer mode", simply hit refresh+ power, then space + enter and you're good to go!! I've done this a hundred times or so, it works every time. Just trying to save you all the 10 minutes that it takes to go into dev mode and come out of it. If your device says "disabled developer" and it's enrolled, you must contact the school.

[@robinscottmarsh846]

No help from you Einstein!

[@AaronNoll_BPS]

Thanks for the tip @Sam Brew. Maybe we can try that and wipe the devices BEFORE we sell them next time. :-)

[@focusfabian4881]

hi i cant get passed screen that says the oner disabled developer mode. can youhelp

[@mariotinajero214]

Won't let me keep verifcation mode off

[@erikacustis89]

I’m at the block point. What do I do?

[@niomiparrilla9659]

I need help ... Mine is enrolled in eliotchs

[@AaronNoll_BPS]

Sorry, as far as I know, you will need to contact the place from which you purchased/received the Chromebook. My video was for folks that purchased used Chromebooks from my school, we had turned off "forced re-enrollment".

[@lesliewilliams5161]

Hi I have done your steps and mine is now telling me that developer mode is disabled on this device by system policy

[@eltarkositedr9357]

Same

[@suhaybimtiaz548]

Hi is there anyway to change it back because I have to retrying it to school

[@eddieharp1437]

Mine is blocked at the enrollment pls help me get past it . My cromebook does not have the f2 button

[@bliss-7895]

my Chromebook says that the administrator has blocked developer mode is there anything I can do

[@aubsterlobster1492]

How do i get it past the blocked part?

[@aubsterlobster1492]

i dont think the auto enroll is disabled

[@joe_shot4769]

Dude IT NOT WORKING UHHHHHHH IM BORED

[@maxf.2309]

What do I do if I can't access the developer mode it's blocked

[@Isismidastouch777]

What if that Developode is disabled?

[@AaronNoll_BPS]

Is it still being "managed" by the school/organization? This video is just for Chromebooks that were purchased from and organization that has deprovisioned the device, but not wiped the device. Sorry if that isn't helpful. If it IS still being managed, you need to contact the organization where you received the Chromebook.

[@mateonavarro7443]

So yeah the steps work but it’s still telling me it’s managed by previous owner. I got this from Facebook marketplace and don’t want to use guest mode anymore lol it’s annoying. I mean I paid $$120 for it come on.

[@Dan330i]

I don’t go to the school anymore but my chrome book is still signed in to my old school Help and they also deleted my account

[@Gypsyraingoddess-1]

It didn't work on mine. (Thanks anyway) I've watched countless vids on how to reset it, and mine won't let me do any of the things mentioned. I bought it on ebay. and I can't see where it came from, to maybe contact the prior school admin. I was really hoping this would solve the issue... Admins should never block these where they can't be restored. and they should factory reset, and unlock controls, on each one, before selling!! Then we wouldn't have to keep searching for something to resolve the issue.

[@AaronNoll_BPS]

Yeah, sorry to hear. They should not be sold without deprovisioning them, it was probably an accident, but that is not helpful. It sure seems like the Ebay seller should be able to help, or give you your money back. :-(

[@thejasper3494]

Purchased a Dell 11 3180 on ebay and its locked by a admin/school so i'm assuming it was stolen or something but is there a way to bypass the lock? Thanks.

[@akimu5738]

same here

[@yjahmed]

It worked

[@AaronNoll_BPS]

Awesome!

[@sherriwhitehouse7049]

Yes developer mode was disabled

[@isaiahwilliams7598]

What email and password do I type in towards the end?

[@AaronNoll_BPS]

You can use any gmail account. I think you need Internet access the first time.

[@AaronNoll_BPS]

Your Google/Gmail account. Chromebooks use you Google account.

[@andrealeedemsey-nadal9287]

I do use my gmail account and that does work but I have used my password no I’ve created brand new password new used before and the response is that it does not recognize the account and can not be active on this device has my frustrated what to do?

[@aymona2275]

help mines says dev mode is blocked by system policy

[@JustBossTalk-JD]

Any update

[@aliciapalomares4450]

Hi I purchased a hp chrome book from a school and it has not been forced stopped plz help

[@ELVISDMT]

I bought mine at Goodwill when I called the school administrator they told me they could not take that Technicolor vision

[@user-vj7zr5gd4c]

What do i do now

[@christinebeach8815]

My Chromebook device has not been taken out of forced reenrollment. How do I fix it so I can enter developer mode?

[@AaronNoll_BPS]

It has to be unenrolled by whoever is forcing the enrollment, sorry.

[@robinscottmarsh846]

Same issue as most people. Developer mode is blocked. NOW WHAT?

[@AaronNoll_BPS]

The place you bought the Chromebook from should be able to UNmanage the device without having to put their hands on the device. They may need the serial number. Sorry, I don't know anyway around it other than contacting the previous manager of the Chromebook.

[@robinscottmarsh846]

@@AaronNoll_BPS I see lots of school districts dumping batches of old chrome books. Beware of buying any of these, They might be permanently locked from power washing!!!!

[@aaroncarrie1]

@@robinscottmarsh846 Thanks forr the warning. I am sorry to hear that. We are one of those schools that unload them from time to time. That is why I made this video, to help the folks that buy OUR devices. We try really hard to make sure they will work well for folks.

[@haley9959]

Nope. It blocks me. Idk what to do

[@xxkingkongxx4894]

It doesn't let me

[@ccreed5099]

Mine will not let me do that I'm blocked what should I do?

[@user-zt2ds7dq7s]

have been block by delevoper mode

[@PRINCE-le3sw]

Mine is still blocked by school

[@AaronNoll_BPS]

You need to have the school stop managing the device.

[@LORD_WEENEE]

How do I unenroll from my previous manager

[@davejohnson5989]

i believe mine wasnt taken out of forced re-enrollment

[@AaronNoll_BPS]

Sorry, I don't know a way around it. Hopefully, you can contact the previous owner and have them turn that off.

[@jermainesleeper4839]

I need help

[@jacobsmokez]

How do you get around the block

[@AaronNoll_BPS]

If the device is still being managed, you need to contact them place of purchase. I don't know how to get around that. This video is for folks that purchased used Chromebooks from someone that managed them.

[@samanthastacy2649]

I bought mine off eBay still locked help

[@kenpierce4092]

Hi mine is locked as well stuck in developer mode. How can I get it back to normal?

[@AaronNoll_BPS]

Sorry, just saw this. Did you get in? If you can get to Developer Mode I thought you were in the clear???

[@Alinoti_M]

How to pass OS verification is off

[@AaronNoll_BPS]

It is possible that this process is no longer working. I made this video for Chromebooks sold by our district that are now 6 or 7 years old. Sorry.

[@JustBossTalk-JD]

Hey got any updated info

[@starrphillips5181]

Im in forced reinrollment hell lol plz h3lp me

[@Dylxnn599]

Cntrl d is blocked on mine

[@ryanliu232]

Hi, i just updated my chromebook and this does not work anymore, may u update another video about this, im really upset cuz school control our chromebook and we actually paid for it

[@rauldiaz4251]

So mine is blocked still I guess forced enrolled to previous school... appreciate it if you can help thankyou

[@rauldiaz4251]

Guessing I’m going to have to take it to where I bought it from n have them do it right?

[@rauldiaz4251]

Is there really nothing else you can do like replacing something omg he laptop ? Parts?

[@AaronNoll_BPS]

Sorry Raul, I am no hacker. :-) The school from which it was purchased should be able to UNmanage it remotely, if you can get in contact with them.

[@rauldiaz4251]

Thankyou no worries,happy new years

[@Josslynheatherjones]

My school blocked it 😅

[@generalbigmac_2353]

How do you delete it if recovery is blocked

[@atomstarfireproductions8695]

Recovery cannot be blocked unless they modified the OS

[@generalbigmac_2353]

@@atomstarfireproductions8695 - Downloading recovery tool off of web store is blocked and so is developer mode

[@atomstarfireproductions8695]

General BigMac_ you can use the recovery tool on any computer, it can be a Windows or Mac or Chromebook. And you can enter recovery mode by pressing esc+refresh+power (this cannot be administrator blocked, this is part of the OS)

[@AaronNoll_BPS]

Is the device still being managed buy the previous owner? That is what this video is about. If it is, you need to contact them and let them know they are still managing it.

[@thebeautifulsoundofincessa8202]

chrome.google.com/webstore/detail/chromebook-recovery-utili/jndclpdbaamdhonoechobihbbiimdgai/related?hl=en

[@mikusendzelis6318]

hi dude !i need your help when i trying to go in to a developer mode it doesn't allow me to go in to it on the left corner of a screen it says :developer mode is disabled on this device by system policy !!!so basically i cant get in to it and do the unlocking thing as you showed !! please help any thoughts or ideas?? please Aaron please :) help!!!!

[@AaronNoll_BPS]

Hey Mikus, Sorry, but it sounds like Forced Enrollment is still turned on. The video I made was for devices sold by my school, we had turned off the forced enrollment. If that is still on I do not know how to get around it. Can you contact the place you purchased the CB?

[@mikusendzelis6318]

@@AaronNoll_BPS i bought it from Facebook from a person but he didnt tell me thatit been blocked how can i find out whos is it ??

[@AaronNoll_BPS]

@@mikusendzelis6318 I just tried to follow these instructions on a Chromebook we are still using for out students and it denied me access to Developer Mode. When I connected to a public network I got the message that the device is managed by our domain. I am not positive that will happen on every managed device though.

[@howtochromebook1820]

mine is force enrolles

[@tucumtullison6415]

Developer mode blocked what do I do

[@mikealestrada4410]

How do you get passed the part where it says please insert a microSD card or memory stick to recover

[@trentanimate391]

Hold shift and press d

[@nathanwillingham7684]

I'm in forced reenrollment

[@Tom-gy5ii]

it keeps making me do enterprise enrollement

[@AaronNoll_BPS]

Sounds like it is still being managed, wherever you bought the Chromebook from should be able to UNmanage the device without having to put their hands on it. They may need the serial number. Sorry, I don't know anyway around it other than contacting the previous manager of the Chromebook.

[@jermainesleeper4839]

Its not working

[@Butterfly-vi7hk]

Plz may I have help

[@chasevlogss]

It did not work:(

[@AaronNoll_BPS]

May need to ask the place of purchase to UNenroll the device.

[@andretorres9898]

dude I just reset my computer from school and got in huge trouble

[@AaronNoll_BPS]

Heh, heh! Yeah, not exactly what this video was for. :-) Our school has it set it up so that your only option is to sign back in to our managed domain though. Shouldn't be a big deal. That is why many people are frustrated here, the school is still "managing" the device and they can't fully reset it. Hope you don't get in TOO much trouble.