Wix eCommerce | How to Take Your Restaurant Online

[@veraalex7446]

What if a restaurant can take order only from 8am to 7pm how can you add that to your website ???

[@Wix]

Hi Vera, the best way to do this would be to adjust your restaurants working hours. More on this here > support.wix.com/en/article/wix-restaurants-updating-your-business-hours.

[@comerguimber8769]

Thanks, it was very informative! I wish you could do more webinars!

[@Wix]

Thanks! We're working hard new webinars all the time :) Make sure to follow us for fresh content.

[@thehappymexicanaccounts2266]

What's the best printer for printing dockets from wix restaurant?? Is it Star Micronics TSP654II Bluetooth wireless the only one??

[@Wix]

Hi there, we would recommend reaching out to our Restaurants team through our contact link here: bit.ly/2S0NEJY. Our team will be happy to assist you.

[@kristopherzupan3647]

Can I connect a card reader to my website/dashboard for in-person payments? I prefer not to use the Wix stores e-commerce page and only want to accept payments through our new online restaurant app. Customers would be able to pay both online and in-person, with the latter option allowing us to mark invoices as paid/fulfilled manually. We are told to add a webhook but that appears to be more for e-commerce store.

[@Wix]

Hi Kristopher, thanks for reaching out. For further information on integrating a Point-of-Sale solution to your Wix website, please contact our customer care team here wix.to/iZTuzNF. Our team would be more than happy to explore these potential options with you.

[@camilittle2086]

I would like to understand how Wix point of Sale system would integrate with the Online store. For example, we are small bakery. I would love to offer the option of ordering it through the website, but stock of the baked good can be unpredictable at best. One day no-one wants an oatmeal cookie a week later someone wants like 4 dozen. I would like to know if there is any way that at the POS with Automatically or Manually, I can enter that it is out of stock, because I just sold the last cookie I baked to someone sitting at my restaurant and someone can not order that online anymore?

[@Wix]

Hi Cami, our Wix Stores team would be more than happy to discuss this with you if you'd like to speak with them here at wix.com/contact.

[@ohidkhan7090]

Hi wix team, is there any way you can add few line of HTML java script code for embed the ordering system in to another CMS like wordpress, so the online menu can be added to any third party website which is already built in Wordpress or Joomla etcetera

[@Wix]

Hi Ohid, currently it is not possible to edit existing code for Wix sites.

[@simpsondudeno1]

I have this in place, however in order to ensure social distancing with pick-up orders, I need to find a way to limit and manage pick up 'slots'. I have turned on the catering option to force customers to chose a pick up time, however I can't see a way to actually manage this. How do I stop all customers selecting the same time? If one customer selects 17:00, I want this time to not be available for others. Also is there a way to do the same for phone orders? These all just appear as ASAP and its not easy to manage with the kitchen

[@Wix]

Hi there, thank you so much for the feedback. We'd love for you to send us additional details of the steps you take so we can guide you further and offer you a solution. If you would be kind enough to send us an email to [e-mail], we will follow up with you on this matter.

[@simpsondudeno1]

@@Wix Thank you

[@mariospizzaandwinebar]

Can Wix restaurant be intergraded with my POS system or will I have to check into my website to see if I have an order waiting? Because it would be crazy to check in on one more order taking service. I have Uber eats, Slice and grub hub

[@messeponi6310]

Can we get a tax bill on the ticket the resolution on the ticket is not scale crop from left size can we fix that?

[@Wix]

Hi there, our customer support team can help address this question. Please make sure to get in touch with our team through this link >> support.wix.com/en/article/contacting-wix-customer-care-for-support and they will gladly assist you.

[@dipeshrajbhandari8943]

how to add contact-less option on my website for the customer to choose if they want. I have call and buzz option

[@Wix]

Hi there, if you're in need of assistance regarding your Wix website or particularly, the option for customers to contact you in a customized way, please make sure to get in touch with our customer support team through this link >> support.wix.com/en/article/contacting-wix-customer-care-for-support, they'll be happy to help out.

[@parattastationshahama2359]

hi i create the menu all ready but i want to use tablet for customer so which app i could download . please let me know

[@Wix]

We would recommend contacting our customer care team with more information regarding your request. They will be able to better advise you. You can reach them here: bit.ly/2S0NEJY

[@xxchloegamingfunxle8637]

Hi, What printer is compatible with the WIX restaurant app? I want to be able to print and attach it the order when I do delivery to save confusion. What printer do you recommend?

[@Wix]

Hi there, you can find all the information you need regarding printing your orders here >> support.wix.com/en/article/wix-restaurants-printing-an-order

[@gergpoomintapuriya5301]

1. the notification call when order is coming is not stable, sometimes there's no call sometimes it takes more than 5 minutes after rang or even after order was canceled . 2. If you can make it alarm until someone has actions with the order it would be good. Because now it only make sound from the computer not from the app

[@Wix]

Hi Gregpoom, thank you for your feedback. If you would be kind enough to forward this information to us via email, we will be able to pass this on to our Wix Restaurants team for evaluation. Please send us an email to [e-mail].

[@heroscheesesteaks3585]

Is there a way to make the "tip" button for people to add onto their order already pulled up and not shown as optional and then be populated or to allow pre-selected percentages such as 10%, 15% etc. and is there an analytics to show how much in tips were made by day, week, month, etc... Thanks!

[@Wix]

Hi there, thanks for the suggestion! Unfortunately this is not available yet but we've passed your feedback to our Wix Restaurants team. As for your question about analytics, check out this article for more information >> support.wix.com/en/article/viewing-your-wix-restaurants-analytics

[@LetsMoveWithAly]

Please I need help. I am searching how to get my menu into the order tab. I have followed the steps on here and at 4:03 mins to this video he turned on the app and it automatically went to the order site and all of his items were on page. But when I followed it, my order tab was still blank. Could you please help me. Thank you.

[@Wix]

Hi Alyssa, our customer support team would be happy to help. If you would be kind enough to submit a ticket or schedule a call >> support.wix.com/en/article/contacting-wix-customer-care-for-support we will make sure to get back to you and offer step by step instructions.

[@failr4313]

nice video! and i got a question for the restaurant version of wix regarding to google analytics. can you use the data if people put your orders in the cart? because for now it only count as one page called orders

[@Wix]

Hi there, you will be able to review your order once it has been completed and not in your cart. If you'd like more information about this, feel free to send us an email to [e-mail] and we will gladly guide you.

[@ohidkhan7090]

hi Wix team is there any way the order will be accepted automatically?. and the order will be printed automatically without clicking print button? because some of my restaurant super busy the restaurant don't have time to play with the dashboard.

[@Wix]

Hi Ohid, It is not possible to get incoming orders automatically accepted. However, it is possible to automatically print all new orders via WiFi printing. Those kinds of printers have their own email addresses and their emails should be added to the Restaurant's notification settings (Settings > Online Ordering > Notification) to set up automatic printing. Every time a new order comes in, the system sends a notification to the printer's email which then prints the order. Note: this method can only print on A4 paper.

[@campbellcoupar5259]

Is it possible to be able to enable customers in the restaurant to place orders, adding a table number? I can't see where the form could be customized to do this; overall it looks good but there is a real need to be able to have the ability to have at table ordering. Thanks in advance.

[@Wix]

Hi there, thanks for the question! Do you mean adding a request for a specific table upon arriving? If so, unfortunately it is not possible to add a note to an order >> support.wix.com/en/article/request-adding-notes-to-received-restaurant-orders

[@campbellcoupar5259]

Hi there - no I meant at table ordering. So when seated placing a simple order adding the table number details.

[@filippo2621]

Hi! I want ask you one thing about Wix Resturant, is it possible to hide the item "Special Requests? On the page of Wix Resturant (under the total) and on the (when i click one plate). Can you let me know if it's possible? Even using Velo or whatever, I'm going crazy.

[@Wix]

Hi Filippo, unfortunately, it is not possible to remove the Special Requests button, as mentioned here >> support.wix.com/en/article/wix-restaurants-request-customizing-or-removing-the-special-requests-button. We do hope to make this option available in the future. Fingers crossed!

[@ericruane]

Loving the Restaurant App, great work, and thanks for the webinar very informative. In the current climate, there is a huge issue in Ireland and I am sure many other countries where queuing for food pickup is both time consuming and difficult to manage social distancing. With all that said and maybe I am missing it but is it possible for a customer to specify a time and date for pickup or is it just delivery only? I am currently in the process of setting up a business service to many businesses and this has been a requirement from them. Would really appreciate your help. Thanks.

[@ericruane]

Hi after looking closer I have found the issue and really wound be super if you could fix. If I add items to my cart using the DESKTOP/LAPTOP selecting a pickup time works fine (REALLY WELL) but while using the mobile to order if I add items to my cart and then click on the cart button it will give me the option to select a pickup time BUT if I just click on ORDER NOW then I do not get the option to select a pickup time.

[@Wix]

Hi Eric, thank you for your feedback. We understand that using your mobile efficiently would make your experience a lot better and give you the option to select "Order Now" and then pickup time. If you could forward this feedback to [e-mail], we will make sure to connect you with our Wix Restaurants team to see what we can do to make your experience better.

[@hasankamahawatta8756]

thank you for the support with the video. i have already added wix restaurant and bothering in the middle.i have created a pizza online ordering page and added the menus. As my requirement, the single selection is fine to use as it is the size. then depending on the size that customer selects, price of extras vary. eg: if customer selects small size, extras only cost $0.20. But if the medium size is selected extras cost $0.60. Any solutions that can use to solve this matter. Thank you

[@Wix]

Hi Hasanka, thank you for sharing. We'd be happy to take a look at this for you and make sure your restaurant is up and running properly. If you would be kind enough to contact our support team >> support.wix.com/en/article/contacting-wix-customer-care-for-support, we'll make sure to help with a solution, ASAP.

[@hebertrock]

Hello! Does it have a ticket printing function?

[@Wix]

Hi there, we do offer a couple of options that might work for you. Make sure to get in touch with our customer support team so they can help guide with a solution >> support.wix.com/en/article/contacting-wix-customer-care-for-support

[@amos8160]

Hello, I was wondering if there is any way that we can use the future order function under phone order method? I would like to key in some orders for companies that are ordering from us in advance.

[@Wix]

Hi Amos, we're not sure we understand your question but if you'd like to send us additional information about what you're trying to achieve, we'll be happy to provide you with all the information you need. You can submit a ticket or schedule a callback request here >> support.wix.com/en/article/contacting-wix-customer-care-for-support

[@amos8160]

@@Wix currently, under phone order section, it doesn't allow for us to choose the date and time instead it's based on the delivery lead time set down in the delivery areas. I would like to see if there's a possibility to key in future orders using the phone order, but the order form has to be able to reflect the specific date that we desire.

[@victoriashin]

Is it possible to have mutiple locations for orders? so like franchise restaurants?

[@Wix]

Hi Victoria! Currently, Wix Restaurants allows you to create only one restaurant location per Wix Restaurant site. Therefore, it is not possible to offer pickup or delivery from multiple locations (i.e., different branches). Sorry about that.

[@harildixit]

What about sms one time password validation to stop fake orders

[@Wix]

Hi Haril, at which point would you like to require an authentication request? If you would be kind enough to provide us with additional information via ticket or callback request >> support.wix.com/en/article/contacting-wix-customer-care-for-support, our customer support team will be happy to address your question.

[@harildixit]

@@Wix at the order confirmation page how to set sms authentication

[@ivodbuilders]

thank you for the viddeo ! 1) Are there options for the customer to modify an existing delivery? For example if i were to place a order fir next week, do i have access to my order that i can modify the food and delivery location? 2) If i placed a order for delivery can i switch it to a pickup ?

[@Wix]

Hi ivodbuilders! These are important questions. Our Wix Restaurants team will be happy to address them and offer you additional instructions. Please send us an email to [e-mail], we will follow up with you on this matter.

[@wanderingady]

delivery address doesn't work

[@Wix]

Hi there, thanks for the feedback. Would you mind providing us with a bit more information? Are you experiencing any difficulties with adding a delivery address to your site? Please forward us some more information to [e-mail] so we can properly address your question.

[@wanderingady]

@@Wix does not take location to get food deleivered Means customers cant add their physical address for delivery on map. Which make delivery option baseless .Restaurant is in India, Delhi Thanks for prompt reply

[@stacyperfect6213]

Can people use paypal to pay when you have Wix restaurant ?

[@Wix]

Hi there, please check out this Help Center article to learn which payment gateways are supported by Wix Restaurants >> support.wix.com/en/article/wix-restaurants-supported-payment-gateways

[@alexamirassou4918]

Hello, Is it possible to offer a 10% discount on first orders? I don't seem to find that possibility within your discount options. Thanks in advance.

[@Wix]

Hi Alexa, you can activate and deactivate discounts, based on the settings you've chosen. Check out this link >> support.wix.com/en/article/activating-and-deactivating-discounts-in-wix-restaurants

[@fluehlingslolle888]

Is there an option to implement PayPal to the online payments ? Thx

[@Wix]

Hi there, you can check out the supported payment gateways for Wix Restaurants right here >> support.wix.com/en/article/wix-restaurants-supported-payment-gateways

[@thebirdwoodcorner]

Hello. Is the app available internationally to manage orders

[@Wix]

Hi Kate, yes Wix Restaurants is available to all users. Feel free to add the platform to your site and begin accepting orders! If you need any help along the way, feel free to contact our support team at [e-mail].

[@Haydarly]

Please I have question.. I want to create Crypto Excange, do you have video about it..My purpose is: Create payment with credit card and conect to API excange. Thank you...

[@Wix]

Hi there, at this time we do not support Cryptocurrency. We are exploring the option to add this in the future.

[@ingersmith5058]

Brewery and tap room are given as examples of people selling online in this video but Wix tells me I can't sell alcohol online even thought I have all the necessary licenses to do so?

[@Wix]

Hi Inger, Wix is required to comply with authorities, regulators, payment processor and financial partners to create a transparent environment to help prevent any illegal activities or activities prohibited by our payment processor or other financial partners from being conducted. Depending on the type of product you want to sell, and your location, your options vary. Check out this link for more information >> support.wix.com/en/article/wix-payments-restricted-and-prohibited-products-and-services. If you have any further questions, feel free to contact our billing team at [e-mail]

[@davidl4417]

The use of non-native English speakers in this video was a big turnoff. I stopped watching 10 minutes into it. I'm a minority myself but I know that just because you can speak English, doesn't mean you "think" in English. I really wanted to learn from this too. I hope you take this into consideration for the future. Some of it was glossed over too quickly also from the little I saw. I'm a complete newbie at this so more detail and clear procedures were needed. Thank you.

[@Wix]

Hi David, thank you for the feedback. The large majority of our Wix Restaurants team is based in Israel, including Ariel, from our Product Marketing team. We will make sure to pass your feedback on to help improve future webinars in the future.

[@davidl4417]

@@Wix Ouch, that gives me pause. I was heavily considering using Wix as a platform and I still might, but the prospect of dealing with a non-US based team worries me. That's why the trend now is for service companies to have US based customer service and advertise that because a lot of customers dislike dealing with heavy accents and cultural differences when it comes to attitude and conversation. Thank you.

[@fluehlingslolle888]

Hi, can we manage the orders with let’s say with 2 or 3 wix mobile app simultaneously open on 2 or 3 mobile phones . Thank you

[@Wix]

Hi there, we don't recommend opening the same Wix account on multiple dashboards at the same time. This means sticking to one mobile phone.