[WMD 2015] HubSpot, Brian Balfour "Growth Is Good, But Retention Is 4+Ever"

[@sparkymarty355]

Great Presentation. If I may, can I say that Customers for Life by Carl Sewell is an awesome example of taking a business from worst to first. Delivering Happiness by Tony Hsieh (Hsieh pronounced Shay) is not only about building a first class Customer Service Team. It's also a blueprint for building a 1st class company. And the all time classic How to Win Friends and Influence People by Dale Carnegie

[@HabibullahKhan]

The spiritual successor to that last book is also good: "Don't be a dick". It is a short book. I'll paraphrase it: Don't be a dick. This also helps in keeping customers.

[@AaronZakowski]

Fantastic presentation showing how user experience effects user retention for SaaS products. And why retention is the key to a successful long term product.

[@adayeo1621]

this is gold

[@itsRAWRtime007]

very nice glimpse into a practical example of how to use data to your advantage

[@popnjon]

Great talk.

[@ECUARANA]

Amazing ing

[@kirank2917]

Awesome presentation Brian 👍🏼

[@yogodoshi]

Thanks for sharing, Brian! Awesome insights!

[@WilliamEganPlus]

Love this talk!

[@getmailbird]

Can we get a Brian Balfour on our team? :D

[@getmailbird]

Brian Balfour where you at? :)