Wood-Inspired

[@ImOnlyBeingReal]

Hi Redliro, after 5 months mine is no longer functioning well:( I’ve cleaned it out, adjusted the running belt, used the lubricant, checked the motor (which smells like it’s going to explode even when not being used) please is there anything I can do? I only got it in March of this year.

[@Redliro-US]

Hi there Thank you for reaching out and we're sorry to hear about the trouble you're experiencing with your treadmill. Our treadmills are designed with ventilation to help dissipate heat effectively. However, it’s important to ensure that the airflow vents are not blocked by carpet or other materials, as this can cause overheating and impact performance. Please check these vents to ensure they are clear. To further assist you, could you please contact our customer service team by sending your order number along with a photo or video of the treadmill to [e-mail]? Our team will work with you to find a suitable solution promptly. Thank you for your patience and understanding. Best regards, The Redliro Team

[@mrjebo801]

Hello, is it correct that the treadmill makes a very strong grinding noise when I walk on it and that every step feels somehow halting? I ordered a treadmill especially for heavy people, but apparently the belt is not so resilient? I weigh 130kg... I bought it new and have just tried it out for the first time. And well, I don't really like it!

[@Redliro-US]

Hello there, We're sorry to hear about the issue you're experiencing with your treadmill. We understand that it can be frustrating when a newly purchased product doesn't meet your expectations. In order to accurately assess the condition of the treadmill and the noise problem, we need a video that shows the treadmill running with you standing on it. Could you please take this video and send it to our after-sales email: [e-mail]? Once we receive the video, we'll confirm the situation and provide you with a detailed solution. Thank you for your patience and cooperation.