World's Worst Airport for Delays : Toronto Pearson Terminal 3 Walk

Toronto Pearson International Airport is the largest and busiest airport in Canada. Located in Mississauga, Ontario, it is the main airport servicing the Toronto metropolitan area. It served 12.7 million passengers in 2021 and In July 2022, the Toronto Star rated the airport the worst in the world for delays. I walk through Terminal 3 from the Check-In area to my airline gate, and I had a rather poor experience with customer service.
Recorded October 14, 2022
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[@jeffs4483]

"Not with me you're not!". Gotta love that Canadian hospitality.😂

[@ActionKid]

[@Radictor44]

Bit rude the person at the desk, "Not with me you're not"... bit direct, how about "Hello Sir, I just require your passport and then afterwards you can drop off your bag at that drop off point over there"

[@bengilmore5283]

That comment by her got under my skin and irritated me for this ENTIRE video. Nice welcome to the airport. If she is that negative about her job and other things she should just quit and move on.

[@nancygoo3405]

I agree, it 's not like she's dealing with long lines, why the attitude?

[@ChatGPT1111]

Yep, she has one simple job and is nothing but a big ZERO.

[@EphemeralProductions]

She was a witch to put it nicely.

[@thefozzybear]

Pearson airport is the worst for a reason.

[@sticklerforchange]

"Not here you're not" said with some snark. What kind of customer service is that nastiness?

[@C-mac_in_the_6ix]

Come on man....this is the problem with the world today. Everyone over reacts to stuff and makes a big deal out of nothing. All she said was "not with me your not". How else did you want her to phrase it to make you happy??

[@zeldera]

@@C-mac_in_the_6ix "Sorry sir but I need your passport first" or something along those lines

[@CM-vg3bn]

@@zeldera okay, you thought of a marginally better way to say it. Still doesn’t change the fact that this shouldn’t even be a conversation. If this happened to me, my reaction “oh, okay here you go” ( two seconds later lady hands passport back and says “you give your bag to them”). I say “thank you” walk over and hand bag to proper person and never have a thought about this again.

[@HengMiao]

The airport staff needs to be more professional with how she interacts with customers. It's very inconvenient that they don't check in your luggage at the counter, and you have to do it yourself at another area. Sorry that you didn't have a pleasant experience, and this footage is evidence for the Toronto Star's poor review of the airport. Hopefully, they will improve their services in the future. I appreciate you for sharing this, AK! 🤗

[@HengMiao]

@@drewh3224 Yup, as shown on the video.

[@C-mac_in_the_6ix]

Come on man....this is the problem with the world today. Everyone over reacts to stuff and makes a big deal out of nothing. All she said was "not with me your not". How else did you want her to phrase it to make you happy??

[@HengMiao]

@@C-mac_in_the_6ix I just stated she needs to be more professional, and she should have said "Sir, I just need your passport, but you'll have to check in your luggage at another area." This airport is rated for their bad services, and this video shows many of those reasons.

[@C-mac_in_the_6ix]

@@HengMiao ​ Why does she need to be more professional? lol All she basically said was "I'm not the person you give your bag to".. Those people make close to minimum wage. She's not a politician. Again, your make something out of nothing, and this is exactly what's wring with the world today.

[@HengMiao]

@@C-mac_in_the_6ix If you're okay with rude customer service, you're entitled to your opinion. You're the one who's making something big of my comment about non-satisfactory customer service.

[@danaelliott2844]

I live in Canada, and I can assure you it hasn't always been this bad. Basically it started this summer when travel boomed for the first time in 2 years...BUT...I don't trust Pearson Airport right now. I flew to Scotland at the end of June, from Nova Scotia..with a layover in Toronto Pearson Airport. My luggage never made it to Scotland..along with 50 other people's suitcases. I didn't receive my suitcase back until almost a month after I returned home from my trip. From now on, it will be carry on only for me! 🙄

[@Dept246]

I lot people only used carry on because the fear of losing their checkin luggage. Hope things return to normal. There was a shortage of airport workers, the ones laid off during covid never returned. Most of these jobs are not high paying.

[@danaelliott2844]

@@Dept246 Exactly...hard to run the baggage department well, without staff. When I flew to Scotland, many people wanted to take carry on..but was denied, due to not enough space. Then some of those got lost. It was chaos during the summer. If you want to ensure you take your carry on...best to get in line early!Hopefully things have returned to a bit more normal now.

[@ActionKid]

That's a nightmare to deal with! I'm grateful I got my luggage back!

[@danaelliott2844]

@@ActionKid It was awful! But I didn't let it ruin my amazing trip to Scotland 😊 Glad you got your suitcase with no problems!

[@ScoTTyScoTTyScoTT]

Thanks for the video! Really helpful for navigating for my trip in a couple weeks

[@gabygaedecke2411]

Agree with (almost) everything you commented on, at least in the last couple of years. Aside from LAX, this (my hometown) airport is my least favourite. HongKong, Copenhagen and Auckland are my top picks so far. Pearson's senior mgmt REALLy need to pick up their socks.

[@ActionKid]

Didn't have the best experience with this airport but at least it did its job!

[@hello9945]

U.S. bound Canadians living in the Golden Horseshoe know to avoid Pearson at all costs and drive to Buffalo Airport instead.

[@JamaicaLefferts]

Toronto-Pearson needs a big upgrade.

[@bernardfriedman532]

3:57 That was not a nice staff. for a Canadian, this is so mean, especially considering that Canadians are so nice. Staff shouldn't be rude like that. But anyways thank you kiddo for another premiere. You are doing a very great job! 🙂

[@alibhg3063]

There are rude people in every country. Not all Canadians are nice just like not all Americans are nice. It wasn't THAT mean. Staff might be stressed too.

[@hello9945]

Typical behaviour by Pearson staff; fly from Buffalo instead

[@giuseppegnazzo3154]

GTA is known for bad service

[@SpontaneityJD]

As a New Yorker, I consider that to be very rude behavior. Unacceptable.

[@C-mac_in_the_6ix]

I'm thinking we all get together and sign a petition. What she did was unreal. I think she should be thrown in jail. The gull of someone saying "not with me your not". Never seen such rudeness and unprofessionalism in my life.

[@chrislim7976]

That airport basically sums up Toronto. Thanks for visiting. 😂

[@C-mac_in_the_6ix]

Yes, this is true for all airports and cities. You don't even really have to go into the city. Just go to the airport and it's basically the same thing as going into the city. You pretty acute observation skills.

[@chrislim7976]

Looks like we found someone that works at the Toronto airport. Thank you for your excellent service. 😂

[@C-mac_in_the_6ix]

@@chrislim7976 Right....cause calling someone out on their stupidity by saying an airport pretty much sums up a city must mean I work there...

[@chrislim7976]

@@C-mac_in_the_6ix Its an opinion, rocket...as opposed to a fact. For example, have you found my lost luggage yet?? (fact) Yes or No. 😂

[@johnwellington5754]

@@chrislim7976 Thats hilarious. In fact the opposite. CDG is a terrible airport home to one of the most fabulous cities in world, same with LHR, LGA/EWR/JFK/LAX... Salt Lake is a great airport, but the city is MEH at best

[@jarihult]

Pros and cons like every airport but i sure can feel that bad experience with you A K as i saw that myself , not the best experience for sure but overall could be even worst than that , thank you anyway for sharing A K 🙂👍!!!

[@ActionKid]

You're welcome, at least my flight left on time and I got my luggage!

[@Dept246]

The airport workers got laid off during the Covid pandemic and did not return (probably found jobs elsewhere) when airline travel surged this summer after the covid travel restrictions were lifted.

[@ActionKid]

That's what added to all the delays and frustrations at this airport!

[@estiefranks6468]

I’m really sorry, but I cant continue to watch your video. I had the absolute worst airport experience in Terminal 1 at YYZ, and this is bringing it all back.

[@eddiew2325]

Terminal 1 or terminal 3??

[@estiefranks6468]

@@eddiew2325 terminal 1

[@andrewohare8550]

For trips to Ecuador, we always arrived 3 hours early before our flight. Pre pandemic days. Thats just what we did.

[@keithng2517]

AK, when I took yyz (Pearson airport) last July going to HK. I never had any issues with delay since it was the last flight of the day (1am) back then it was Gate C area. The only thing that sucked in Pearson is the food options, it was busy and all restaurants would shutdown at 10pm

[@ActionKid]

That's good, I'm glad you didn't have any bad experiences with delays.

[@Jacob1986]

Thanks for the vid love it! Wanted to see the A gates. Terminal 3 used to be better. They had more shops and food options before security. The USA gates used to look different too . Very very straight forward when you came out from security.

[@louisetregomorgan4907]

That women was quite rude , they need to learn some manners and stay professional . I didn't like the vibe either and I have heard alot about this airport loosing luggage so thumbs down for me . But you AK were a good 👍 sport and thanks for letting us know to avoid this place if possible 😉 👍.

[@C-mac_in_the_6ix]

What an awful person! We should string up in the town square or have a public stoning! What kind person replies "not with me your not" when you go hand your bag in but your not the person that's supposed to take it?? I think I'm going to write a letter and see if I can get her fired.

[@paulettelovell4452]

Modification and repairs have to be done on those buildings sometimes so scaffolding will always be around

[@bestestimesreborn]

Have you been watching Bearfoot's florida videos.? Would love to see you do similar. He genuinely cares. I Enjoyed your Canadian Video's.

[@jaybee608]

I'm surprised. I didn't have trouble at all. Last time in 2019, things were pretty smooth. Now we like to fly Air Canada/WestJet. Best gate location. Did you take the subway to the Rocket bus to get to your terminal? Easy peasy! You made it though! Vancouver was a bit easier, but after CV, don't know.

[@ActionKid]

Glad you had a good experience. I actually took the UPX Train from Union Station instead.

[@jorger2020]

What's with those automatic baggage drop off machines? Since you were already at the counter, they could very well have checked your luggage. What used to be done in one step now requires two steps, of course this means less work for them and more work and inconvenience for us passengers.

[@yvr2002rtw]

When flying from Canada to the U.S. at an airport where there is U.S. Immigration/Customs pre-clearance (passengers arrive in the U.S. as domestic passengers and don't need to go through additional formalities and can walk out), the airline is not supposed accept checked bags on behalf of the passenger (with the exception of connecting flights where the airline sends the bags to U.S. customs directly). Instead, the passenger is required to "submit" their bags on a conveyor belt that leads directly to the U.S. customs area. Only once the passenger has cleared U.S. immigration/customs pre-clearance is the bag released by U.S. customs back to the airline for loading onto the plane. In some cases, U.S. customs may request the bag to be sent back upstairs to the inspection area should they want to take a look inside while the passenger is present.

[@johnburke1317]

Have a nice trip 🙂

[@robertparker1180]

Im so sorry 😢 @Actionkud that your departure from Toronto was not good. Perhaps next time your trip will be good

[@eddiew2325]

Plot twist it’s not good next time. It’s great!

[@jimbarber691]

YYZ is a great Rush song named after their hometown airport

[@ChatGPT1111]

I flew out of Pearson in 2000 and they were rude then!

[@rosaannarilli4905]

Hi ActionKid, Toronto Pearson International Airport was always a good airport but since Terminal 2 was demolished in the year 2007 it got worth. Sorry your first impression of the airport was not good, hope you had a good flight back to NYC. ✈✈

[@ActionKid]

I had a good flight back, but not such a great experience at the airport!

[@rosaannarilli4905]

@@ActionKid Sorry to hear that.

[@jaybee608]

Ahh man! I just came through there from Calgary on my way to Nashville. It was awful this time. Things have changed since the pandemic. I was traveling on Air Canada. The airport is split up some kind of funky way if you're transversing. Not good!

[@eddiew2325]

Dude Nashville is the shiznit

[@eddiew2325]

My parents recently came back from Toronto and their flight was delayed 6 hours

[@brendangp]

Pearson Airport in Toronto is the WORST. Constant delays and lost luggage and not enough staff. It's almost always a miserable experience. I dread going there. And unfortunately I live in Toronto! Pack a lot of extra patients if you have to go through Pearson and take it from me, never travel through Pearson during the Christmas Holidays unless you're a sadist!

[@eddiew2325]

Pearson is the goat of delays?

[@MyViewToronto]

I got to the airport with about an hour for my flight and never had issues. The 3 hour rule is a joke.

[@paulprevett2930]

Should have taken Porter Airlines back from Toronto Island Airport.

[@michaelchin3550]

Simple for the youngsters. Not for the seniors.

[@carmac1652]

No sense going down going up stairs you. Walk up 😂😂😂

[@JoeyToronto]

These issues are just recent over a few months ago. I never had issues with I traveled right before the pandemic. And they just raised the airport fee's, so people will notice their tickets to Toronto will be higher in airport fee's now. Pearson is Air Canada's hub so if you fly with them they get priority over other airlines and have gates closer to the customs etc. Also there's self serve check-in kiosks. You scan your passport and enter details and the machine gives you the baggage claim tags and you take it to the automated self baggage check-in.

[@cherifbar]

Terminal one is much better. Next time try Air Canada or United Airlines.

[@jontooke846]

That is why they just upped the fees and it costs more to leave from Toronto. You pay more they will provide better service. Surprised your flight was not cancelled. I only travel from the Toronto airport. Sorry Mississauga. It takes a hour to to drive from the GTA on the other side of Toronto. In ok traffic. I rather drive a bit longer go through the boarder and fly out of Buffalo. Flights alot cheaper and parking there is cheaper.

[@robs9180]

Not that Pearson is the best airport, but I have to say this reaction is a bit strange coming from an American. US airports are third world quality for the most part.

[@beafranklin9884]

Terminal 3 is newer than Terminal 1. Terminal 1 is the original one.

[@arlissmccutcheon6495]

Terminal one is the newest.

[@Dept246]

The NEW Terminal 1 opened in 2004 and Terminal 2 was demolished in 2008.

[@beafranklin9884]

@@Dept246 I was not aware that the original Terminal 1 had been replaced. Thanks for this info.

[@relaxingnatureartsnaturist3118]

AWESOME TOUR... "I THINK YOU HAVE A GREAT Video!!! 🔥I love the way you put it together!! I think this is one of the best ones yet !! ❤ Looking forward to your next one! It's awesome!! KEEP UP THE GREAT WORK!!! 😍

[@ActionKid]

Thank you so much!

[@timbourrie3111]

Where was your "poor experience" with customer service? I never saw you even go to them. Seems you had no issues at all, actually. Is your first name "Karen"? lol

[@alexsdb9712]

Third world airport of a.....third world city/region/country.

[@eddiew2325]

Facts my friend

[@dudebud007]

dont you mean 8:30am ? 8:30 pm would be dark af