Xbox One - Disc Stuck - Jammed Disc Tray - Dissassemble & Repair

Here I will show how to disassemble an Xbox One and get a stuck disc out of the drive.
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[@dannyboy6815]

So my son (he’s 2) managed to jam a piece of plastic into the disc tray. I managed to take apart my Xbox and get the piece out, thanks to your video. Life saver 👍🙏

[@RetroGamingWithHopper]

I am glad this helped.

[@lakea.6218]

I am here because of my son’s exact behavior 😂.

[@sinbad4693]

Very helpful, grabbed my tool box and got to it, maybe slow down just a bit but the explanations are great and the angles are good to 👍

[@casexiiibak9512]

Doing this is just like disarming a bomb

[@ThePOSM]

That's the beauty of pausing the video!

[@justincase1228]

Gotta love the pause button, the speed is fine. Easier to pause than to speed up the tutorial.

[@whodoneit1224]

Thanks for the info on the disk drive. Just took my Xbox one x apart to get a disk out. As you described on how to remove a disk. The motors are turning and what sounds like the little belts slipping or not being able to turn the cogs or gears they are attracted to. Mine has been making this sound for awhile now. Took my air blower and blew the gears off, everything is moving as it should. So now it's time to put it back together.

[@RetroGamingWithHopper]

Glad I could help

[@whodoneit1224]

@@RetroGamingWithHopper before I put the guts back into the casing I seen the insert and eject rod it runs across the disk drive and is all rubber coated it pulls the disk in and ejects the disc. I cleaned it with rubbing alcohol and a q-tip turning the gears on the side so the rod would turn. Blew it off with compressor one last time, and put back together. Working like new again. Thanks again for the video !

[@kamarismith6815]

Thank you sir my Xbox recently got broken with a disc inside and you helped me so much with my recovery mission arc I was about to cry and lose hope but thanks to you I did it

[@RetroGamingWithHopper]

I am so glad this video helped you. Never be afraid to try and fix something.

[@buzzie8]

Thanks for your help on this. Just recovered a disk in my son's Xbox One. Paperclip did not work as other videos recommended.

[@RetroGamingWithHopper]

I am glad it helped Scott.

[@joelchehab6599]

You can manually eject the disc. At 0.51 you can see a littl orange hole under the sync button. You can put a needle or paperclip in there and the disc will be pushed out.

[@RetroGamingWithHopper]

It will not work if the disc is jammed.

[@peterlane4751]

My disk is jammed an won't come out that way

[@IronCough]

Thank you, very helpful. Stuck disk out. Part of the gear mechanism was out of place. Would not have known this without seeing how it should have been from your video.

[@RetroGamingWithHopper]

You're welcome! Warren

[@justincase1228]

Worked great, was able to free up the disk that wouldn't even manually eject. It was really jammed, but you talked through all steps perfectly.

[@RetroGamingWithHopper]

Glad it helped

[@jesselopez5174]

How did you take off the ribbon cable? You didnt show it

[@yourdad9844]

Yeah I still don’t know it cut out on that part

[@whooridetrace1890]

Yeah me too I need to figure that part out

[@MySurvivor7]

Thank you, Hopper. This video really helped me. Much appreciated.

[@SH_SKH_YT]

What Philips screwdriver is needed on the disc drive?

[@michaeltriptow6877]

There is a little hole on the left side of your xbox one, next to your cd drive. Bend a paper clip straight and push into it till the disc barely comes out and pull it out. It is not too hard to find the sweet spot, but you will need to had a 5 to 10 pounds of presser as you push in.

[@RetroGamingWithHopper]

Yes we all know that, but it doesn't work with a jammed disc that's why the tare down.

[@potatochipappi]

Yeah I have tried that Hole it doesn't work....

[@potatochipappi]

​@@RetroGamingWithHoppersir I think my disk Is jammed is there any other way to fix this without taking apart the drive? I'm no expert with unscrewing things.

[@michaeltriptow6877]

You just got to get lucky and keep trying. It is hard to hit the right spot 30 times before you can grab it out @@potatochipappi done it 6 times, very easy sometimes, and it is like trying to pick a very hard lock other times. just keep jabbing

[@potatochipappi]

@@michaeltriptow6877 I don't think it works with a Jammed disk, but I'll will try again after work.

[@codix__]

Huge thanks ! Glad I was lucky too. And I found this Xbox One in the trash while it was raining !

[@mamamillwright458]

Same this is going on with my son's console. But still gonna take it to the repair shop. They got tools and patience

[@RetroGamingWithHopper]

If you don't trust yourself to do it, then by all means take it in.

[@mamamillwright458]

@@RetroGamingWithHopper 12 years of welding. My eyesight is leaving me. 😢

[@RetroGamingWithHopper]

@@mamamillwright458 I know the feeling, I have to use a magnifying light to do a lot of my work.

[@mamamillwright458]

@@RetroGamingWithHopper The struggle is real 😄

[@xboxfreaks7618]

So what would you assume would be wrong with the disk drive if disks keep getting jammed in and sometimes the console won’t read some disks. Cleaning the laser would help read the disk. But I don’t see what would be wrong to cause disks to be jammed. The rollers and laser are perfectly fine. There was some dust on the roller and slide which i just cleaned up but I don’t think it’d rlly cause the disk to get jammed in there

[@RetroGamingWithHopper]

Over time as parts wear a little and tolerances are not as they where the disc is not going in straight. It's not a very good design and is not made to last. They want you to buy a new one every two or three years. If your not buying a new one they aren't making any money. Most of the one's I run into are from little kids jamming the disc in and not letting the drive pull it in on it's own.

[@allbut_alex]

What's the roller and laser

[@RetroGamingWithHopper]

@@allbut_alex the pinch rollers are what pull the game in and the laser reads the game.

[@trevorfox3193]

My disc would pop out a little bit so I ripped it out and now my xbox wont suck in any disc or read it pls help

[@Meekailonyt]

Same

[@robzilla730]

Mine won't load or eject

[@jasonbridges45]

There is a orange hole on side to push disc out. No need to take apart

[@spaspaspaspa5120]

this is a tutorial for if that method does not work

[@cklofton8283]

After updating the latest season my Xbox 1 show me a memory error message when I get ready to start playing it won't let me eject when I push the button a bell rings I reset it several times I used a bobby pin to manually push it and nothing happens uninstalled the game and I still can't eject the disc

[@waves1065]

Bro same here

[@wori_ishim]

I thought i was the only one wit the problem

[@cklofton8283]

Make a new guest afterwards go back to the original sing in ...every Time you start a new game

[@dakotagoerzen8356]

My xboox one won't eject so every time I want to switch games I have to use a paper clip

[@cklofton8283]

How to make a new sign in guest and then once you start with the new sign in you can switch back to the original sign in..... if you hear a bell when you press the eject button there is no CD in the console

[@indi67759]

You saved my life thank you

[@whooridetrace1890]

The cable cord on the front, what did u take the cable apart with

[@RetroGamingWithHopper]

It has been so long since I have worked on a Xbox 1 I might to dig one up and tare it down again. Sorry.

[@H00RNYhonda]

I was need to skip to the half of the video. My CD was not spinning and I was a bit sceptical about my experience but turned out that when I removed the cd cover the spinner for CD wasn’t even on its place so easy to fix and took less than 30 minutes. I cleaned everything with nail alcohol on cotton bud and it’s working like brand new Xbox 😁

[@RetroGamingWithHopper]

I am glad it worked out for you.

[@chambers3824]

Is this bubbles from Trailer Park Boys

[@Temperfrmdao]

I couldn’t even pull the damn top off how damn strong is he

[@UnlikeFlyer]

My Xbox makes a very weird noise when I try to put a disc inside but it doesn't even pull the disc inside, it just stays there. What does it mean?

[@RetroGamingWithHopper]

Sounds like you need to pull it down and service it. Maybe something broke or miss aligned. OR something in the drive that doesn't belong there.

[@karlton90]

I have a disk stuck inside and it makes this terrible grinding noise. I also have problems having a steady connection playing games. Do you think this is correlated

[@RetroGamingWithHopper]

No, they have nothing to do with one another. The connection problem could be your internet. For best connection make sure your Xbox is hard-wired not WiFi.

[@karlton90]

The IT guy at my job helped me get it out thank you!!!!

[@dannymejia1672]

Hello Hopper, your video was extremely helpful, however, I noticed a small tooth was chipped and did not catch the start of unloading the disk. I'm currently debating whether to buy the plastic piece to further direct the disk drive and replace the part or replace it with a new disk drive. thank you I hope this comment can help others with similar problems.

[@RetroGamingWithHopper]

If you can get the part I would go that route.

[@lisagamage9526]

Hi, I followed your instructions and was able to get the jammed disc out, but after I put it back together the eject button and power button on the front of the console are not working. Any suggestions for that? It still powers up by using the controller.

[@RetroGamingWithHopper]

The small ribbon cable to the front panel is not plugged in all the way.

[@lisagamage9526]

@@RetroGamingWithHopper that worked! Thank you so much!!

[@RetroGamingWithHopper]

@@lisagamage9526 You are Welcome.

[@waves1065]

I put a disc in my Xbox long ago but every time I try to eject it or turn in my Xbox it makes a grinding noise, I ripped the Ribon flex cable trying to fix it so I used the manual ejected on the side of the Xbox and it still is stuck and now the manual eject button is not working, I don’t know what to do pls help👏

[@collin5049]

Mine does this to

[@waves1065]

Collin Alger really?

[@TTG99942]

Same with me

[@TTG99942]

But the disc is actually stuck inside, can’t even manually take it out

[@waves1065]

Catra Love same here😔😭

[@CarManiac125]

Thanks a lot man, I found a broken game and for some strange reason a nickel inside 🤯

[@RetroGamingWithHopper]

Glad I could help!

[@Rodrigo-mf6bo]

I accidentally rip off the Xbox wifi connection where it connects the Xbox controller and my controller keeps disconnecting and connecting what do you think I should do

[@LandoDennis24]

What size is the rubber band for the disc mine snapped

[@RetroGamingWithHopper]

www.ebay.com/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313&_nkw=xbox+one+drive+belt&_sacat=0

[@richard098100]

Having trouble T 8 wont open screws I dont have T 9 or T 10.

[@RetroGamingWithHopper]

You can cheat use a small flat screwdriver that fits in the slots. I know it's not right but do what you have to.

[@richard098100]

Im try get right tool for it. Its not working with small screw driver. I all try tomorrow after work give it a try again.

[@darkmindedk9]

See the problem with mine is i don’t think there’s a disk, i tried manually ejecting got nothing, it’s not reading anything, says nothing is in it, the rollers are working and it’s trying to pull in a disk but it’s like there something in it or it just won’t pull the disk in. My bf and I think we may have to replace the whole drive cause we are sure nothing is in the actual drive and the front plastic? flaps that open up or hold the disk in won’t open up or are stuck on the drive. It won’t even work with the trick where you eject while trying to put a disk in and it sometimes accept the disk like other ppl suggest, it’s like it just won’t open and the rollers are working cause when the disk is pushed in and you hit eject it pushes out whatever little I can push in.

[@RetroGamingWithHopper]

Before you replace the drive I would take the drive out and see if there is something out of place or for some reason there is something in it. But if you have to replace the drive you have to put your PCB from your old drive in the new one.

[@paulg1351]

Will thia work for Xbox one s? I got a disk stuck and u can hear it try to eject but nothing happends its stuck someqhere...

[@RetroGamingWithHopper]

Yes but the case comes apart a little different.

[@paulg1351]

Thanks buddy. Gonna give it a shot!

[@Xenilolix]

Hi hopper cool video and it’s very very knowledgeable thank you but we’ve got to do something about the nickname I think a really cool and fitting nickname would be jack-o’-lantern so many other guys use the name hopper online here on KZbin but jack-o’-lantern fits you

[@randomperson2866]

My Xbox is about 6 and a half years old now and it just started having problems and now there’s so much dust inside,could that be the problem?

[@wori_ishim]

Just clean it out and see if it works

[@turdiousmcfurgeson1570]

I got stuck at detaching the ribbon on the cover from the console. He started saying something then just did it and cut to next scene.

[@wumzly]

hey is there anything i can use as a replacement to get the screws out of the wifi card instead of the screwdriver thing you used? i dont have one

[@RetroGamingWithHopper]

A lot of times if you have a very small straight screwdriver you can get in there and get them out.

[@wumzly]

@@RetroGamingWithHopper thank you!!

[@wumzly]

@@RetroGamingWithHopper if I don‘t have that either, is there a common household item I could use to get them out instead? Thanks

[@y2koolvids339]

Hello hopefully you read this comment my xbox one fell down and the face fell off i put it back on a now my controller adapter wont work and my entire disc tray wont work please tell me what to do i have so many disc games that i want to play

[@RetroGamingWithHopper]

Sounds like it hit really hard if the face plate fell off. It mat have tore the ribbon cable that connects the face plate to the Xbox One that controls all the functions for the system.

[@y2koolvids339]

@@RetroGamingWithHopper is there a way to fix that

[@RetroGamingWithHopper]

@@y2koolvids339 Yes you have to take apart the Xbox One and replace the ribbon cable. Hitting that hard I hope nothing else got damaged.

[@y2koolvids339]

@@RetroGamingWithHopper thank you so much i just bought a ribbon cable and a snyc button because thats glitchy now I'm I'm going to find a vid to see how to do this thanks a lot

[@RetroGamingWithHopper]

@@y2koolvids339 You are welcome.

[@richard098100]

I follow your directions. Fan was dusty and need cleaning. I clean it. There was no game stuck in there. I put it back together. Turn it on and everything was except made weird sound and it was hard put a game on there. Couldn't connect to internet. I had used controller button turn on console. Any advice on what I did wrong.

[@tajhmerenixon2011]

Found a solution yet?

[@garrettstraffon608]

My Xbox never read dvds and I never wanted to send it in and be without my Xbox so I just dealt with it. I’m pretty sure it won’t read games either this was years ago. I just got accustom to having to buy the game and download it on the Xbox and I always have to delete some that I’m not playing any more for storage 😑

[@WickedGamerCollector]

Weird the disc was stuck in the Xbox and after that nothing was wrong with the discplayer itself.

[@RetroGamingWithHopper]

I have had them like that, I think a little kid on this one stuffed the disc in with letting the drive pull it it on it's own.

[@themackandvolvo]

thank you my son put two discs inside my Xbox 🤦🏻‍♂️

[@charlescorona3366]

Thank you I appreciate the video 👍👍

[@novalite0831]

My disc is stuck somewhere and I don't know where because I can put other disks and eject them easily and I know I put that disc in.

[@RetroGamingWithHopper]

If you put another disc in and it plays then there is no disc in the console. There is only enough room for one disc in the console.

[@sfmasterupfront3553]

Thank you for this but one of my screws was messed up so I couldn't open it :(

[@RetroGamingWithHopper]

Was type of screw is it? And witch one?

[@sfmasterupfront3553]

@@RetroGamingWithHopper it's the one to get into the disc tray

[@RetroGamingWithHopper]

@@sfmasterupfront3553 Not sure which one you mean, but if it's a torx screw you can use a small straight screwdriver to cheat.

[@sfmasterupfront3553]

@@RetroGamingWithHopper the one at 5:52

[@RetroGamingWithHopper]

@@sfmasterupfront3553 OK don't give up on it. Try every screwdriver you have even straight ones. Any that will bite into the screw. I have had it happen to me as well. I just went through every screwdriver I own to find one that would bite into what was left of the screw. Like said don't give up you will get it out.

[@michaeljoseph258]

Xbox one the the disc gets stuck inside there and will not eject and the Xbox one gets overheated and the cord gets really hot

[@RetroGamingWithHopper]

What it sounds like is the inside of the machine is dirty and needs a good cleaning. Make sure your fan is running.

[@tamiaroshelle1770]

So you not gonna show us how to put it back together??

[@kermit_the_christ6418]

Great video thanks man

[@brandonpynes3226]

Is it possible you can fix mine

[@RetroGamingWithHopper]

What's the problem?

[@RyanSmithization]

Thanks for upload

[@RetroGamingWithHopper]

Most welcome

[@richard098100]

I m try it tonight. I order right tools for it.

[@RetroGamingWithHopper]

Just take your time Benny and you'll do fine.

[@richard098100]

This first time doing this. I figure this what I went to school for. So when I get off work Im going work in it. If I can go back on your steps from the video. Then I know computer tech field is for me.

[@arsongoat]

Couldn't do the 2nd step, it tried to eat my fingers! I feel like crying. It all started because I forgot to take my new disc out of the console. When I put it on the ground because I wanted to fix the face plate because it was sticking out. And I also noticed when I was taking mine apart that its plastic piece to hold the faceplate together was gone. So much for a happy ending to this mess. I'm probably gonna cry to my old man, and he's going to tell me that I broke it! All BECAUSE OF MY STUPIDITY!!! Guess broke me is just gonna have to cry into her pillow 😓😓😓

[@itz.rich.boydior_3278]

Where can I find you because I have a disc that's broken and one half of the disc is in the xbox

[@RetroGamingWithHopper]

I am in Pa.

[@cklofton8283]

Take it apart open it KZbin has a video for that

[@codytucker7560]

@@RetroGamingWithHopper what part?

[@viper_vesma1867]

My disk wouldn't come out so I followed the guide then realized I never put in the disk, big brain no work right so I pulled my xbox apart for no reason

[@RetroGamingWithHopper]

Don't feel bad it happens to us all.

[@trapperdoutdoors2195]

Very helpful

[@RetroGamingWithHopper]

Glad it helped

[@luvgut6633]

THANK YOU THANK YOUTHANK YOUTHANK YOUTHANK YOUTHANK YOU

[@RetroGamingWithHopper]

You so very welcome luvgut1.

[@ministryofholyname6763]

I’ve been with Xbox one since it came out unfourtunately I had five original Xbox on a 3 of the five have disc drive problems it’s a software problem not a drive problem

[@RetroGamingWithHopper]

It's a drive problem when discs are jammed in and not letting the drive take it in on it's own. Or you could say user error.

[@joeyfarley2463]

I like the bad drip icon

[@kstrongevans7218]

I wanna do this but I don't wanna break my xbox

[@RetroGamingWithHopper]

Just be careful and follow the video.

[@kstrongevans7218]

I just learned the quickest fix no one has shown

[@kstrongevans7218]

Why ain't nobody just stick the disk a little bit into the stuck disk stray and free the stuck disc

[@joshtoh7826]

U do know there’s a ejection key if ur disc. Gets stuck

[@RetroGamingWithHopper]

And you do know that it doesn't work if your disc is jammed in tight Right.

[@kstrongevans7218]

Quicker fix Why ain't nobody just stick a disc a little bit into the stuck disc tray and then free the stuck disc

[@kstrongevans7218]

Mine works perfectly now and I don't open it up

[@___hes_Jay]

Bruh you don’t really think I’m gonna do all this😔

[@mamadoubah9172]

I scared to do this

[@Maul3097]

Thanks

[@abrrham]

I got stuck at 2:42 when he said open up the little

[@apieceofdirt4681]

Dude......seriously?? You went through all that to get the disc out? There’s an orange hole on the left-hand side of the Xbox that you can put a small Allen wrench through to manually eject the disc.

[@RetroGamingWithHopper]

What do you do if that doesn't work?

[@R33MXD]

Please fix mine please

[@ISACLEON]

I have a xbox one s

[@not_natsu5584]

Thanks i broke my xbox 😑

[@MuscleCarMike]

😅😂😂😂😂😂😂😂

[@andreronovsky2496]

false video for the S

[@slickdark6907]

My guy SLOW DOWN

[@user-jb7fg2jn1t]

better research bro........ I have had many do that jam then work correctly. it is an intermittent bad drive

[@RetroGamingWithHopper]

This one did it once and never did it again.

[@user-jb7fg2jn1t]

@@RetroGamingWithHopper i said intermittent may take weeks to show back up. had customers come back for repairs