"You're a member of the public and you're recording? 🧐" - Washwood Heath JobCentre Plus

[@matthewturner6342]

Her level of respect for you plummeted to bare tolerance when it was revealed you were a member of the public.

[@sapphireblue7455]

I thought the same.

[@nailbomb420]

Honestly, I think most people's would if they'd previously suspected you were an official auditor of some kind.

[@matthewturner6342]

@@nailbomb420 yeah it was quite funny

[@creekyknee]

Yes, that was quite telling. And you could see her smirk at the G4S guys. But, to her credit she continued being reasonable and helpful. Once she see's this video she will be thankful that she was !

[@Brownasiax]

@@nailbomb420because he is .. lol

[@Niko-xz5lk]

When they ask who you work for, just say you work on behalf of the public.

[@abdirahman292]

Or I am not at liberty to disclose that information at this moment.

[@Niko-xz5lk]

@@abdirahman292 Yes

[@markjust86]

Or "with the data breaches that I can see, I am not comfortable giving you my personal information as I am concerned that it will not be handled correctly"

[@PeterPanoramics]

I work for the betterment of humanity

[@7king8debs79]

Or I make money from posting created conflict videos on KZbin.

[@alanjones4188]

So there is one Jobcentre in the country where G4S are not idiots and a member of the Jobcentre staff seems genuinely committed to making improvements and ironing out the kinks in GDPR. A refreshing change from the usual thicko security thugs and staff members not wanting to know.

[@ClaireWalesUK]

Now New in stock.....training video for Sillyoaks. Can't believe how professional this G4S team were. Sorry to see GDPR breaches again in the DWP but that manager seemed to take on board the changes that should be made. Keep up the great work PTTP 👍 ❤

[@powertotheproletariat]

Night and day from their behaviour at SillyOaks!

[@rosehippyguy3402]

You weren't taken seriously as soon as you stated that you were "just a member of the public". Her body language said it all.

[@donaldjames9839]

Amazing difference between the two

[@donaldjames9839]

​@rosehippyguy3402 , I think it was a sigh of relief it wasn't a professional body , or a ghos ( secret ) shopper . She looked relieved rather than not concerned to me

[@noelward8047]

@@powertotheproletariat SillyOaks were an absolute disgrace.

[@angelasmith8721]

I still don’t understand why they have so many security staff on duty. The pay roll costs must be huge. Maybe I’m naive and not involved in the support system to know why they are needed. It would make me feel very vulnerable even going to such a place. Your videos are very interesting showing how much disrespect they show the public. There’s hardly any privacy at all, with the strange open plan offices. Thank you for all the videos and your calm, polite approach.

[@timsimpson9367]

Government contracts, milking the taxpayer for every drop. Government ministers with huge shares in the company.

[@MrDaylight]

There's quite a few reasons they hire so many security. 1. Have to give jobs to useless people, so they can feed the consumer system. 2. Insurance companies likely reduce premiums for checking that box. 3. UK government is obsessed with foreigners, and this is a job they can give them. 4. Government just love to waste money. You wouldn't believe the amount of state jobs where people just sit around doing absolutely nothing.

[@Smoshy16]

@@timsimpson9367 "Government ministers with huge shares in the company." This absolutely!!!!!!!!!

[@oddball7483]

You mean grace and favour contracts,(FRAUD IF PUBLIC DO IT) but it's BUSINESS to those in the loop. Yet another G4S TUPID PARASITE ON PUBLIC FUNDS. Has anyone ever stolen a rented building from the current CONservative benefits CONtracts.?

[@martin-wallace]

Because these establishments treat people so poorly they usually end up aggrieved and angry - the hired goons are there to ensure those who are pissed off at the manner in which they are humiliated are unable to enact damage to those that treat them as if they are worthless.

[@ThatMicro43Guy]

No assault? No hands in face? No grabbing your equipment? No police? No crowding? No arguing? No blanking you? No false imprisonment?……what sort of rubbish job Centre was that lol In seriousness, what a pleasant change to see. Nice one PTTP

[@sidperry7748]

I haven't been to a job centre for more than 40 years , can someone tell why they need all those security guards, never had them when I had to go there ?

[@CrowWing-tc3dt]

We never had security guards in schools either 40 years ago! Sadly times change and not for the better.

[@briancohenthepfjmassive.4769]

They used to get people like Yozzer Hugh's asking for a job.

[@briancohenthepfjmassive.4769]

​@@CrowWing-tc3dtthey may not have had security guards but they did have a lot more nonces.

[@CrowWing-tc3dt]

@@briancohenthepfjmassive.4769 I can do that, giss a job!

[@oneallah5281]

Times change my bruva Birmingham is known as shank city

[@jordangayle7794]

Wow! The most reasonable (albeit not perfect) I've seen yet. Actual decent behaviour from G4S and the manager. Fair play and props to them, and yourself of course 👏🏽 👍🏽

[@svenpoletka5236]

Obciously the police should be involved as this is a major criminal offence on their part.

[@robl1177]

Apart from the fact that the manager seemed to be looking for guidance from the security guy, who even motioned her away before she came back to talk to PTTP

[@johnwatson5235]

Such a refreshing change to see people being reasonable,and it must be a pleasant change for you Pttp👍

[@tintersniffer9929]

GDPR breaches all over the office, and she asks for your personal information. 🙄 I wonder where that will end up? 😢

[@noelward8047]

The irony.

[@civilisedhumanbeing]

@@nicotoscani1707 "man wanted for walking around with a camera"

[@7king8debs79]

The breach is by the guy uploading it to KZbin....thus why filming is prohibited in Job Centres.

[@7king8debs79]

@Nico Toscani he for sure is breaching GDPR as his videos are for commercial enterprise. He is gaining from the distribution of the data.

[@Idomealways..]

​@@7king8debs79 read the room.

[@colstace2560]

They were like "omg he's going to report us" 🙂🤣

[@EvenBigger-Brother]

The Manager was very respectful when she believed you were working for a government entity .She gave a great example of how to engage with the public and raised the bar for all the rest ,Jolly good show by the lady .

[@noelward8047]

Watch again. She shifted attitude and looked for back up from security. When they shrugged their shoulders she scuttled off to produce a non-email address. Haha

[@EvenBigger-Brother]

@@noelward8047 You watch it again cheeky chops . toot toot .

[@Englandwillnotfall]

@@EvenBigger-Brother cheeky chips? Are you a child?

[@EvenBigger-Brother]

@@Englandwillnotfall why does that concern you Bobby ? is it because you are attracted to children? .

[@markosmith8037]

An excellent, fair and reasonable audit. The office here had very little atmosphere. Great work PTTP 🙂

[@geoffreythomas-cs1sk]

ANOTHER MASTER CLASS BY PTTP ON HOW TO AUDIT. THE AUDITORS KNOWLEDGE OF THE LAW IS FAR SUPERIOR TO THAT OF THE JOB CENTRE STAFF. IT IS VERY SAD THAT SECURITY STAFF ARE PUT IN A POSITION OF THE PUBLIC AND JUST CONTINUE WITH THE MANTRA OF "YOU CANT RECORD".

[@DronePilot01]

Nice to see everone being so professional and its comforting to know they are not all have aggressive staff. Job Santa's seem to be really bad at keeping GDPR. Great videos.👍

[@CivilChristoph]

Has this ever happened? Not a fail, just findings and an upcoming revisit. Thanks for showing this as well!

[@ahh980]

I remember a time when trying to inflict your beliefs on somebody resulted in a slap!

[@hugoblack3489]

Power to the ppl 😂😂😂 if your a company they will listen but if your a simple member of the public they don’t want to know

[@brenda1378]

They got the Memo. The best yet.

[@powertotheproletariat]

Exactly, this was done 15 mins after Selly Oak... couldn't be farther apart in response

[@noelward8047]

@@powertotheproletariat The cynic in me thinks that after the phones calls were made there was a frantic search through emails ... resulting in 'Oh. Flip' Haha

[@RichieWilliams]

Awesome, finally they are getting the message. GREAT WORK PTTP

[@hansvos4580]

Kudos to the professional approach from the staff.

[@andyscouse4090]

So if he was a Muslim Woman in full dress would the Guard have asked her too remove her face covering.🇬🇧

[@prawnk1ng]

I would have said I identify as a Muslim woman and await their reaction for helmet removal.

[@25nasar]

You always mention Muslim women and face coverings yet bet you were happy wearing face nappies during COVID. What's the difference

[@ThunderChunky101]

A weird thing happened in the last few years. People started saying "yourself" instead of "you" when they want to sound more professional. It's silly. Don't do it, folks.

[@tanweerahmed3614]

Dont have a go out the security. Only doing there job folks

[@powertotheproletariat]

Only doing their jobs... that didn't wash at the Nuremberg trials. We all have free will and free thought, we have the ability to challenge when something isn't right.

[@richiestrich8079]

You are the absolute boss at job centres! Great stuff

[@abdirahman292]

She switched up completely once you said you are member of the public. You should have said i am not at liberty to disclose that information at this moment.

[@SuperSetsquare]

Well that’s a surprise well done to the manager.

[@nailbomb420]

It fkin kills me every time he feigns interest in what's on the boards, lmao

[@jamesrawson6659]

Why couldn't the other Silly Billy Jobcentres you've been to act like these guys. Spot on PTTP. You keep up the good work . Thank you

[@topcat1358]

That was best behaved, most cordial and professional DWP manager I've ever seen in an audit!! Big congratulations to her. The G4S personnel were also the most polite and professional I've seen in a Jobcentre audit.....maybe the manager's approach has rubbed off on them. Well Done to all concerned, including the auditor!

[@rlp8182]

The moment she realises you are from the general public and not the department!

[@rlp8182]

@@NehaBangla-jy7dq I agree. She was exceptionally courteous. There was just a small hint of relief that I found amusing.

[@EzWil]

The best JC staff to date. Listened to your concerns and took them onboard.

[@donaldjames9839]

Spot the difference, lol. What an amzing contrast from the last video . This is how its done !

[@jimiellis6060]

Ohh you're a member of the public, instant relief and smiles. 🤣😅

[@Killerboss-bg8fi]

Why are these security guards so afraid of a public citizen with a camera, in a public place? Makes no sense.

[@BestPMintown22]

It's not so much the camera although that is a component it's this jerks attitude and coming in looking like a UNI BOMBER!!! They are trying to protect their information, hence SIGNS POSTED NO RECORDING!!! But yes they need to take some steps for more privacy.

[@Jayen4]

@@BestPMintown22 Yeah , No recording...... But you can bet your bottom dollar that THEY are recording ! .... See the double standards ?

[@johnancill7397]

I would have thought that a manager would have been on a course on gdpr so that it wouldn't have been in a problem and yet again shining a light on lax practices on personal data , it's also good to see you in the Birmingham area and keep up the good work that you do 😊

[@saimaakhtar1621]

Mate, can I ask you to address pharmacies. I don't agree with them when they shout out your personal information and then request you to loudly confirm your date of birth, name and home address.

[@Fartman3000]

Same as hospital waiting rooms. Truth is her doesn't care about GDPR. He just wants to antagonise people and give directives (everything he claims to be fighting against). He's an unemployed narcissist.

[@robinhill953]

The manager lady dismissed you as soon as she found you weren't official and just a busy body! 😅

[@EnglishVeteran]

it is crystal clear what is happening to England and why.

[@Michaeleddlestien]

Glad your on the same page.

[@anomalous34]

@thecentralscrutinizer1758 See you when you reincarnate bro.

[@Trollspeil]

@@Michaeleddlestien You’re… it means you are. For your information it’s called a contraction.

[@TheRatlord74]

​@The Central Scrutinizer same but my children will still be arround though.

[@bournagin4439]

​@The Central Scrutinizer Trouble is our poor children and grandchildren will pay the price for our apathy and cowardice.

[@martinda7446]

Blimey! They seemed almost reasonable.. In fact they were more than reasonable. Excellent audit.

[@mavicmeister29]

I note that the female ‘manager’ had to ask guidance from G4stupid ? She seemed out of her depth talking to PTTP. At least the goons didn’t escalate, very unusual!

[@joannitaxvi3386]

"Manager" 🤣🤣🤣

[@eliz9369]

Brilliant work, as always. Thank you PTTP.

[@rudeboijasmithy]

The manager was pooing herself until she knew you a member of the public.

[@creekyknee]

What a great Audit. And the main stars of this Audit were the G4S staff and DWP staff. In the whole the G4S folks (especially the black guy with glasses) were reasonable and professional. The young woman who came out to talk to you from DWP was excellent. She took on board your comments and provided you with a means of communicating your feedback to the people who hopefully can address these issues. I do hope that they make some changes and like us appreciates PTTPs efforts in protecting all of our data. It might seem petty, but if someone could harvest the names and phone numbers of jobseekers, this data could then be used by scammers to target them. I'm just back from a week in France and Spain where I had to provide my details to lots of Hotels, rental car company etc. Within a day of arriving, I started receiving scam calls from numbers that I didn't know. I didn't answer them as I didn't know them and none of the calls left a voicemail. They were calls alleging to be from the UK, New Zealand and the USA. I could have people from these countries calling me legitimately for work reasons but they would have left a voicemail. I've checked my work emails since and its obvious that they were spam/scam calls so I've now blocked the numbers. People identities are gold-dust to these pathetic crooks. We all need to be vigilant and especially Government bodies. There is strict data protection laws in place for a reason. Thankfully, we have the likes of PTTP helping these Government org's to improve how they handle our data. Top Audit PTTP and well done G4S and DWP at Washwood Heath (I never thought I'd hear myself saying that 🙂)

[@ianwestwick4381]

Well - that was a welcome change. The Manageress and Security were very good. I would say conduct wise that was a pass. Yes, they have some work to follow up on but if they listen and fix what you have highlited then it's made it all worth while. Congrats to Washwood Heath JC.

[@utredutredson1686]

I'm more concerned about the moss that's ruining my lawn

[@MC-1980]

What a great job centre team g4s and manager all did very well and that is how it should be across the board at all DWP sites n I think they will fix the breaches at this location what amazes me more is that all the job centres haven’t yet communicated internally to raise the issues you so often come across regarding recording and gdpr breaches !!!

[@iangrant6247]

Wow, what a contrast to your last encounter . Breath of fresh air. Are they finally learning?

[@johntracey4196]

Washwood Heath Jobcentre must be in a parallel universe to Selly Oaks Jobcentre

[@EziPzi]

Loving the work Dominic. Keep it up!

[@essen00cat]

Brilliant as usual. Would be interesting though if you keep them wondering, instead of telling them you are doing it off you're own back. Let them squirm and have them think they are talking to the big boss. You definitely have the vocabulary and intelligence to pull it off.

[@robinhill953]

That would be disingenuous!

[@kellymorgan4304]

@@robinhill953 I’m with you, no need to be misleading - The whole point is the People stand in their power Only People who have something to hide lie & mislead which causes chaos Always tell the truth with integrity

[@ant7699]

​@@kellymorgan4304 Nearly agreed with him, but now I agree with you.

[@williamwhite2830]

you would definitely need some form of ID for that caper as lovely as it sounds.

[@michaeldemetriou1399]

PTTP raises valid points about data protection. The staff are bright, professional and polite the manager leads by example.

[@noelward8047]

I am not giving the manager any points. Her body language was all over the place. She looked to the security chap and it seems he said 'you are on your own love' Haha

[@Jayen4]

Should have told that silly 'manager' that she would only find out who you were if she did the wrong thing and mis-behaved ! .... That would have got her thinking . She was being disrespectful when she thought that you were just a 'nobody'..... Didn't you pick up on that ?

[@rudeymental5731]

Because of you being very well spoken, your knowledge and intelligence, regardless of when you said you were a member of the public,still had them guessing. I think they may have thought you were working for an organisation and/or the press despite you saying you were independent. Similar to a mystery shopper. Love your videos mate, keep em going! 👍 One of the very few auditors who has a brain and uses it well! 🤜

[@teddygee7859]

If you look around there are electric eyes everywhere. They can record you in a public space but they hate transparency.

[@momodoudiallo1634]

She is a respectfully lady❤ love to see a woman behave like this.

[@Winsomelosesome777]

Well done Washwood! Common sense prevails!…for once. See? The Police’s time doesn’t need to be wasted and nobody needs to get hostile ffs. I’ve said it before and I’ll say it again, a decent, professional audit is just as, if not more satisfying to watch than a kick off.

[@tomroberts2788]

That was top. Respect is an attitude shown through specific behaviours, such as how you look at the other person, how you listen, your tone of voice, and word choices, well done all.

[@grahamsmith6053]

Why is it that most G4S security do not have a very good handle of the English Language, clearly not their first language.

[@katykitkat7475]

Thumbs up PTTP & to that job centre ... A refreshing video to start the week 😊

[@paulshearon1897]

SMASHED IT!!!!! I tip my hat too you, good Sir!

[@juvix40]

Never thought I would ever be saying respect G4S 🤷🏽‍♀️💯✊🏾

[@Jinxs-Journey]

Wow that’s a first who knew washwood heath would be so welcoming of you trying to teach them on gdpr issues. As it should be great audit good pass for them on the listening skills and taking accountability for actions, let’s hope they make changes

[@PtolemyCeasar]

The PLT takes our National Security in a serious way, unlike those who are being paid to do so.

[@esaduddin1370]

Very calm and respectful security and manager and i do hope issues raised are taken on board. Good pleasant video.

[@owenmason9093]

Wow she listened because she thought you had DWP or G4S "authority"

[@cucumbonger]

Top marks to the lady for keeping a straight face. She quite rightly was looking at you like you need sectioning.

[@TheGrimReaper1]

These photo-plays/ floor shows are much better than going to the theatre and watching moderate actors enact some kitchen sink drama. I will be sorry when in the distant future they all know how to behave and the “auditor” is just a distant memory of the twenty twenties. Definitely better than most stuff on the tele.

[@gadfly1357]

May I say, another Princely performance, delivered with powerful panache, by PTTP!

[@susanashcroft2674]

A much better engagement with you than the previous encounter. Not perfect in respect of data breaches but better communication with manager and G4S.

[@streetwisepioneers4470]

They achieved the minimum required response and standard here. We will see if they're in a good place (moving forward) with post audit follow-up.

[@markm3436]

Credit to the staff for their calm and polite approach.

[@OriginalJoseyWales]

The manager is dressed nicelyand walked confidently.

[@martinhollings]

First security guy ordered an S size belt online, but got sent XL instead.

[@philflip1963]

Not only is it legally permitted it is It is NECESSARY for members of the public to police government institutions because all too often even if people within the system of insufficient rank report the issue nothing is done and such people are often prevented from publicising transgressions as a result of abuses of things like The Official Secrets Act or other policies that restrict whistle blowing activities. "Innovations in the area of Government are best carried out by people outside of it." Bertrand Russell, (Philosopher).

[@heyitsalanhere]

Very chilled there...I think the manager has a big influence on that place, she's so calm 👍

[@edyak6280]

Chalk and cheese mate, chalk and cheese. If government officials treat you with respect, they get it back. Very professional, the young lady who actually listened to you.

[@badgermcspoon11]

Manager was very good. Considering your other videos have had everything from wasting police time, lies and even an assault outside the building that manager had you gone in a few minutes. The smart managers will follow her example the dumb ones will provide the show.

[@powertotheproletariat]

Exactly. And hopefully, she actually did take on board the data issues

[@noelward8047]

@@powertotheproletariat Let's take a guess. She won't be allowed to do the necessary. Privacy panels would be too expensive ... unless there was a certain pub landlord that could provided them for 100 times the cost ?

[@JamesPryor-cd8bu]

A Pass on the PINAC side. The G4S team where good, all things considered. Seemed like the one that just came back from his break with the water bottle wanted to start some but was told to stand down. Failure on the GDPR side, hopefully a revisit in 3 months time will show the improvements.

[@noelward8047]

Credit where credit is due. The 'big' security guard was spot on ... as were the rest of them. I find it odd that these Job Centres have more security than 'customers' ! The manager had a problem with eye contact, other than with the security chap; It looked like a cry for help. The GDPR breach issues being highlighted have simple fixes. Just do it.

[@dragon4386]

The 'bald' guy in glasses - am I allowed to say 'bald'? Busting for a fight. Laughing

[@dr_dr]

You took your life in your own hands round that area. Well done for surviving!

[@ProfRogers]

Whilst they were breaking rules, at least they were not so arrogant that they were not prepared to listen. Good work.

[@ianlloyd100]

13:25 No matter how "Nice " she seems.. That smile says, "We got a loony here"....

[@robinhill953]

You are one of the few that spotted that! She swapped glances with security "a busy body nutter".

[@staygulf83]

I’ve always wondered why jobcentres need all those security guards. Is it job creation? One would be enough.

[@thegoodwoman]

Finally! People who listen, GDPR is so important, and so many handlers just don't get it

[@GregoryLancaster-rf7ce]

How many G4S security personnel are required in a quiet rural Job centre?

[@kellymorgan4304]

I must say she was a woman with integrity, very polite & professional overall a credit 💫

[@britbyname3620]

What country is this ???!!!! The posters suggest not even Europe !! Or the staff

[@mtefft]

I'll never understand what the problem is with cameras. Everything in there is for the public to view. So why would they have a problem with somebody with a camera viewing it? I just don't get it. I'd love to hear one of those security guards explain clearly why videoing publicly available information is a problem.

[@25nasar]

It's a privacy issue. Some staff members don't want to be filmed. They're doing their job and don't need a camera in their face. They have a right to privacy too in the workplace

[@jaspercain1691]

Very very smooth PTTP ☺️👍🇭🇲

[@pillowcase2006]

Managing your JobCentre and the DWP Data within it per the Government Auditing Guidelines - v. 2.0

[@dandec3235]

Again lots of security who have little to do? Must be a very good contract to afford that? Wonder what dwp problem they are responding to? 🤑🤑🤑🤑🤑🤑🤑👍

[@p.beesley9745]

The irony is it seems G4S are taking all the jobs.

[@Grey_Just_Grey]

Wow. Credit where it's due; that manager was exemplary. What a lovely lady, who clearly has her ego under control. Even the security boys behaved. If only all civil servants were as humane.

[@2WHEELSor2WINGS]

By far the best Jobcentre staff and manager we have come across. Even the G4S guys were well behaved. I'm honestly stunned!! But for a change in a good way. Life is so much easier for everyone when rights are respected. PTTP is it starting to work?? 🤔

[@steve10]

I think the first security guard was a bit of a simpleton, G4S and its obsession with hiring the worst people

[@helicoptergunship]

Its pointless to argue about if there is no photography signage up at the appropriate location if it wouldnt deter you anyway. Its a petty point because when you're proved wrong you'd just pivot to the next point that its a public place.

[@gregkasza1925]

Looks like PTTP added a little excitement to their day.