Your Housekeepers Aren't Cleaning These Parts of Your Airbnb - Pro Tips for Housekeeping 2020

Dont be a Gross Host. Airbnb has such a high housekeeping standard for hosts that if you don't do a great job cleaning every time that airbnb guests can get huge refunds for seemingly the smallest thing. Share your housekeeping stories in the comments.
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Sean Rakidzich is an airbnb host with 100 properties, making millions of dollars a year on airbnb. Sean is the Lead Coach on Million Dollar Renter. He's an advocate for hosts and has helped 1000s of hosts survive the economic downturn spring of 2020.

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[@CherryMartinez-zc1ic]

Thank you

[@kathleenmcdermitt8731]

I am a airbnb cleaner. You didn't mention to check the toaster crumb tray...so all you hosts and airbnb cleaners...dont forget the toaster crumb tray.

[@GreatestXchange]

Most missed areas: 1. Drawer below the oven 2. HVAC filter grille and ceiling fans 3. Underneath couch, chair cushions, and bed 4. Baseboards and interior windows 5. Kitchen cabinets and drawers

[@jasanie]

This sounds like a deep clean every turn around is crazy and we don’t even get 50% of the cleaning fees . We also have to clean poop or bloody pads or blood on the floor being left behind by the guess and I don’t know if the host charges them extra after but we sure don’t get paid for all that .. I can clean all that but that’s going to be extra but I’m not cleaning for seven hrs for less then 200 and they get the credits for it .. host should be paying for a deep clean not expect us to clean it all the time and we don’t clean fans we have like a list of over 100 things or more to do and wants it cleaned in 5 hrs .. guess should be picking up their pads or condom wraps they are not kids .. host wants to be cheap paying the cleaners crappy money and I notice a lot of airbnbs not getting cleaned right ..

[@not.the.game.destiny2694]

We don't get paid for that

[@LeilaLa1986]

@@jasanie bravooo. I have a cleaning company in Austria. We clean over 50 airbnbs.. hosts are saving money for cleaning and its one of the moste important things in airbnb business!!! And there is huge difference between deep clean and normal check out clean ☝🏼

[@Araceli-pj4vs6zu2b]

I promise you that not even you clean everything you say in your house! 😂😂😂 If a guest intends to get a refund, they are going to make up some nonsense even if the house is spotless.

[@angelicaguerra6588]

Things to avoid being gross: the inside/rim of garbage cans, the rings around drains in bathroom and kitchen sinks!

[@ingislakur]

Been hosting for 5 years and 850 guests. Never ever have i had a refund claim.

[@OptimizeMyAirbnb]

wow congrats!

[@bal4cars]

That was back in the good days

[@melissafearn-lange4912]

As a superhost (and cleaning fanatic!!) I was really surprised to receive a 3 from one of my guests. I received a 'warning' from Airbnb about cleaning standards which was pretty upsetting as my place was always spotlessly clean. I wrote to my guest asking him what the problem had been and he replied 'I only ever rate 3. Live with it.' 😳

[@suegurney4666]

I once had a guest complaint about the dog smell in the carpetI don’t have dogs 🙄or carpets !I think he probably got mixed up with another Airbnb

[@Blackmjc]

We had the pee on the wall by the toilet on a vacation rental we were staying in but everything else was fine. We told the host but aren't cheap and petty so we cleaned it up ourselves and didn't ask for a refund. I'm over the entitlement. Some people need to get over their First World Problems.

[@jenniferblackorby3194]

Most things he's talking about are deep clean things that should be done periodically like baseboards fans and vents, tho as a cleaner I do bathroom baseboards every cleaning, most hosts want to pay cleaners less than cleaning fee so only basic cleaning gets done in between flips , bathrooms and kitchens should be cleaned thoroughly every cleaning, under couches and beds should be checked every cleaning but fans baseboards and vents are a deep clean and should be monitored and told to host when they start to get bad then a deep cleaning should be scheduled

[@cashhhm]

But really it should have been cleaned for you

[@Heelsandholster]

I have a clean with me channel and an Airbnb. Couldn’t agree more with this important topic! I always do a deep clean with I visit mine such as the fridge, patios or any outdoor seating.

[@OptimizeMyAirbnb]

Well done, Kristen!

[@rebekahbertram30]

I trained cleaning teams for 8 years and everything you said is spot on and has to be taught and brought to peoples attention to clean.

[@kimberlylozano2881]

Im an air b&b cleaner and its true most cleaners miss that stuff. Im real thorough & i do most of them fe when i started the prev cleaner had dust 2in thick on the air vent i was shocked he had no complaints, fans caked thick w dust, that oven thing is true, its like a wax its so greasy. Another thing in surprised when i clean behind other cleaners is the bottom of toilets like the sides where the pipes are. Ive seen them so nasty. That’s I do a deep clean when i start new properties and do them every 2months. Ive had the same 3 superhost for 6+ mon.

[@AirbnbAutomated]

In what city do you clean?

[@terrieh5457]

I’m a super host and manage several condos in Destin Florida… One of the things is a must and I require my cleaning staff and or cleaning company do … after sweeping, and vacuuming, and BEFORE mopping … I have them use a swiffer flat head mop with dusting pad. Under all the furniture, especially the couch, the beds underneath nightstands, and just a quick once around the baseboards, it makes a huge difference and only takes a few minutes.

[@cfcluettyahoo]

These are great suggestions. However, cleaners have a budget to work with. Hosts have a budget to work with. You can make a great list of things to clean, but allow the time needed and increase your cleaning fee so your costs are covered.

[@OptimizeMyAirbnb]

Yeah, I agree with you.

[@JohnSmith-lr2eq]

Amen!!!

[@nikkinik17]

I clean airbnbs pretty much every day and still find time to factor in these things

[@ItsmeKaliegh]

@@nikkinik17 same! I feel like the things listed are things id notice so I always clean every little thing as if I was staying there

[@nikkinik17]

@@ItsmeKaliegh exactly! I’m sick of cleaning behind cleaners that can only wipe countertops and make beds 🤦‍♀️

[@pattibarry9627]

Great tips! We've had someone complain about the dirt in the bottom metal part of the sliding glass door to the backyard. Seems trivial but now that's one we have check. Also check under the sinks and check the outside for cigarette butts!

[@adhen_K]

Great tips! Thank you Sean! Glad to see your videos again on youtube!

[@vincentwright7489]

Sean I agree the details are the key to your business. I've been thinking about doing a checklist for Daily cleaning and one for Deep cleaning. From my experience I have found the cleaning crew missing the microwave, seats at the table, hair in the bathroom, and all cracks/corners.

[@syrakazmi7374]

Very informative video! Easiest way to clean under the bed when you have hardwood floor is to use swiffer duster😊 and also don’t forget the magic eraser😊 we were cleaning like crazy after every guest!!

[@villashousekeeping8116]

if you have rock edging on walk ways, make sure to sweep them off sidewalk. you dont want your guests rolling an ankle on them. also, screens on windows and screen doors, make sure window is closed on entry screen door and carry a screen roller for quick repairs on rubber screen trim. and then theres the shower curtain, check often for discoloration on bottom from being wet and inside tub to long.(always remember " a folded shower curtain gets moldy" happy cleaning

[@adelaida_sofia]

You’re awesome, thank you for all of this info!

[@CherryMartinez-zc1ic]

I think most cleaners don't do windows it's a extra fee in residential so they should pay extra

[@josephabad3071]

Thank you sir Shan. Keep safe

[@mariebothma3006]

The sliding tracks of the shower doors, bottom and top. Mould tend to form on those moist areas

[@gunsfoodtech]

Ionizer is great for smells and it also kills bugs, mice, or anything else that is alive in the place that shouldn't be (note: it will kill plants too). The other big rule is NO HAIRS. I find it gross when I find hairs in a hotel whether it is bedding, shower, counters, etc. Have a lint roller, duct tape, etc. so you can clean any surface where hair accumulates and it hard to clean off with cleaners, rags, etc.

[@margiemudge6607]

The drawer at the bottom of your store is for keeping food warm. It is not a trap for grease and stuff.

[@kymberlydawn1445]

Thank God I have never encountered such guests over here in the PNW! Wow!

[@kaoz0919]

Guests tossing underwear under the bed and snapping a photo then claiming that the room was dirty

[@maxine278]

Yes, very true, I have to be careful where my long, dark hair falls off 😄 Great tips, taking care of the little details makes a difference.

[@Heelsandholster]

The purpose of the drawer under the stove differs based on the stove. Some are meant for storage.

[@BrianPhamKenny]

Agreed. Some stove drawers are warmers or plain storage. I haven't seen one meant for dropping yet though.

[@klompen222]

With a gas oven, they are the broiler area.

[@suegurney4666]

Most guests are great!

[@karenkas81]

I was a house cleaner for almost 10 years, today I own couple homes and starting airbnb, these are part of regular cleaning.I mean maybe not opening the stove drawer, but handles, air vents, fans under bed ,couches (unles its a bed with no space under and u would have to move bed)which in that case i would ask home owners to either move it because if i hurt my back i would have to stay home days, medical etc..but even then sometimes they were elderly, i would use swifter.I would understand if if was once a month ,but airbnb this is usually done multiple times a week sometimes 10x a month to leave a house accumulate is just bad job.

[@rajputrajesh30]

Good Information, Thanks

[@rebeccabelnap3849]

2 areas that we see get missed are the outside of the front door and blinds. The front door is your first impression and it's easy for a cleaner to miss it.

[@not.the.game.destiny2694]

We don't get paid to clean either of those

[@cassandrawright5202]

That’s because host are paying for a basic general clean when it should really be a deep clean and that cost more money I don’t do anything that is not on my checklist and if I notice things outside of that need to be clean I contact to the host if they say no oh well

[@barbarabrooks4747]

Having a robotic vacuum or mop makes cleaning under furniture easy, provided the furniture is high enough off the ground. I use double stacked sliders so the robot can fit under. Some of the models empty themselves.

[@theophanygilgamesh3356]

Check for any wasp nest outside. I've had guests demand full refunds for this. We live in the countryside in a humid subtropical climate, and wasps will build nests overnight. Airbnb said that if I warn guests on my listing page then I wouldn't have to pay the refund in the future.

[@suegurney4666]

Great tips

[@amandaspalding9373]

Check all drawers! I’ve found a couple of really nasty surprises in random drawers that I’d hate a guest to discover. Without gory details I’m going to say two different body fluids were involved!

[@TheRoundTable557]

Amanda Spalding things got sticky. No pun intended

[@gordonm6128]

What was it? Share the deets please

[@acutiff7125]

Helpful video thanks! I’m just starting as a host and working on training my cleaners now.

[@murnise]

This video is very nicely done! Great job! 👍

[@mamabar6811]

For us the most commonly missed things we notice as guests is the bbq and outside patio. The last two places we stayed had dead roaches on the patio (granted it’s the dessert and that’s common, but to an out of state guest who is unfamiliar with the ecosystem of the desert might note that as a complaint). As for the bbq, it’s either not cleaned thoroughly or the bbq tools are dirty. Personally I would keep the bbq tools inside. Some hosts don’t have room I suppose.

[@not.the.game.destiny2694]

Because we don't get paid to clean that maybe pay us for it

[@PopeDope69-420]

Sean, that drawer under your oven is actually a plate warmer if you're talking about the deep drawer under right under it. If its leaking there's something wrong with the oven.

[@angelfrench7882]

I actually thought it’s a broiler. 🤷‍♀️

[@ekaterinamaier1811]

Hi Sean, thank you very much for your content, I‘m so glad you share all this information. I was thinking of asking my guests turn on the ionisator before they leave and letting the cleaner come 2 hours after the check out each time. That’s good for the guests and for the cleaners due to corona. Are there any issues I should think about?

[@anthonymorrison1052]

Don't forget desk/dresser/nightstand drawers!!

[@brennenhrebeniuk9661]

If the refund policy is so strict on airbnb doesnt that mean that someone could make a mess and claim it was the cleaners not doing their job therefore getting a free stay as a scammer?

[@jasanie]

They can that’s why we take pictures of the whole house ..

[@markrandall2997]

Coming in at over 6 ft tall I would had top of refrigerator ect... Most cleaning personal are short and completely blind to stuff is taller folk can see plainly lol

[@kataclysmic4350]

Alrighty... I think I’ve viewed enough of your videos to pull the trigger on your course.

[@AirbnbAutomated]

Awesome! You can book a call here to enroll: ss.milliondollarrenter.com/go

[@stellatoweett1201]

I am a cleaner for over 10 years and i know about all those things, but never have time for them. if they complain about them , i do clean them and never go back. it all depends on time given.

[@nilhanuckuzular7995]

Hi there! I am quite confused and finding it to much pressure for the whole thing about cleaning. I had two guest at the same time one found it spotless clean fresh the other one had a different vue. So it’s so demanding this cleaning. Now you are saying full refund will be forward to guest if they find it not clean. You know how the quests are. They are so happy to find a accommodation homely at the centre of the town clean ofcourse. Good host. But still as you know if there is a door to save money they are good at creating So for the refund stuation I would very much like to know exactly a list . I like this journey of hosting to be fun enjoyable relax helpful and good Valued. It’s a hard work. Refunds should be like it was before. It was a clear contract. Now it’s all over the place. What do you think.? I am enjoying being a Airbnb host and I would like to continue to enjoy it. Cheers. Nilhan

[@CherryMartinez-zc1ic]

They actually have bottom drawers of stoves that are used as a broiler

[@bebeerin]

cleaning the drip tray under the oven, dusting ceiling fans, cleaning air vents, the baseboards, and windows all falls under deep cleaning not a standard cleaning. cleaners aren’t forgetting to clean those things, you simply have to pay for a deep cleaning

[@yvetterobles8566]

I have rented two houses in Orlando Florida which turned out to be lemons bathtubs and bathrooms dirty and with mold and carpet smelling like crazy and the ventilation system dirty leaving see the dirt hanging off them in the ceiling

[@ErinIsReal]

We only have monthly cleaning here and NOT in the rooms.

[@not.the.game.destiny2694]

Are we gonna get paid extra for all this extra work 😂😂😂

[@carloscardoso7808]

I missed pictures of the situations

[@nat4465]

I wonder if recording a video of what the house looks like right before guest stay, can help with someone claiming that it wasn’t clean. (I’m not in this business or have any experience, just an idea)

[@klompen222]

I'm at an AirBNB right now. Not bad (cheaper end of the spectrum), but I did find a dead bat behind the couch! There are some sort of plug-in things that supposedly keep bats away plugged into outlets in every room!

[@loribaker7935]

So I'm a bnb housekeeper and I do everything that you've talked about.. in fact today was shower curtain washing day.. i appreciate your video but don't say "Housekeepers" all in one bundle.. I'm the baseboard clean queen.. have a great day🙂

[@Royal86]

Slowly will pop up the guests, Restaurant version that throw a hair somewhere and then say that they found it.

[@ThatAirbnbLady]

Cleaners miss coffee filters a lot, entrance door mat, behind bedroom doors,

[@Cotrina78]

That why I take pic

[@JohnSmith-lr2eq]

What if u only have 3 hours in a giant house with only 1 set of sheets for each bed and the entire house is surrounded by glass?

[@AirbnbAutomated]

Get a property manager that understands that you keep extra sheets on standby. And also a property manager that staffs properly. The glass sounds cool though

[@erikaw5669]

Demand 3 sets of linens from the homeowner. One to go into the house, one that's dirty to go in the washer, and a back up for the closet. If there's ever a disaster, like guests trashing the house, you don't have time to wash an entire set of linens for the turn.

[@ohVAYZI]

How do you take care of all your laundry? do you guys do it yourself or get a third party company to take care of it? my Airbnb business is slowly growing and the amount of laundry to do is becoming an issue. any advice?

[@YesItsMeGuys68]

VAYZI IZYAV My property in Puerto Vallarta Mexico is a large 7 bedroom / 8 full baths . All king beds plus to sleeper sofas . I have two laundry rooms . My beds are made with a king set of sheets plus 4 large pillows and accent pillows . I do my own sheets (14) and pillow cases ( 28) . Thats enough work for me considering i use only white 100% cotton sheets and most always have to be pre - treated for stains before washing . I use to request guests strip the sheets off the beds ... but not any more . I have found it much easier to see sheets that need more spot cleaning when the sheets are fully stretched out on the beds . I give each of my guests ( usually 14 at a time ) a bath towel, had towel ,face cloth and pool towel and a cold moist face cloth upon arrival. Also the kitchen has 4 dish towels for a total of about 60 towels ! Phew ! I use a laundry service for them as i don’t want that much wear n tear on my washers / dryers . The remainder of my time is spent ironing the 28 king pillow cases . I also water spray each bed top sheet and hand smooth them out to make the sheets look ironed . I dont use any bed spreads in Mexico . My beds are all pristine white and i get comments from guests on noticing their bed being ironed . A beautiful bed at first sight leaves an impression !

[@texasgal2045]

I clean 157 airbnbs and we do all laundry

[@sunhotpunnie]

@@texasgal2045 157 Airbnbs? Wow. Are you a cleaning company or apart of an Airbnb arbitrage company?

[@lolaajayi9449]

Extra linens! I have extra rounds of linens. And towels. Find the Superstar Superhost Pod wherever you listen to pods

[@Blackmjc]

For refunds, it should be up to the host and not the platform. They are just a listing site and handle payments between two parties. They have a death grip on every host to make themselves look good. Literally all they do thats customer facing is all about PR and squeezes and punishes the hosts. Hosts are doing all of the work and providing the places to even make them a "thing".

[@Gorgeousbronze1]

I'm researching so much on air bnb and i'm starting to not want to do it 😃 Like seriously. Total Refund??? Hell no

[@BrattyTude]

“This is something housekeepers don’t do well” Is actually quite insulting perhaps your housekeeper don’t do this well but these are all normal things that a true cleaning company would know. It doesn’t hurt to make the owners aware of this though

[@ladygypsysoul122]

Hahaha. I cringed watching this video. My thoughts is Eww. Eww. And Eww... But then you are so right. I will take note and tell my housekeeper. "Sabariah you heard that?" Sabariah said "Eww. Eww and Eww. But I will do it." Where is my rubber gloves? 😝😝😜🤞

[@cherylmerideth5143]

The drawer under you oven is actually a warming oven. You are to place items that are cooked there to stay warm while the rest of your meal is cooking.

[@Areyouatlockedincm]

I was hoping to AirBnB my home when not used but I will not refund people for minor things like light dust if missed under the couch... granted I would clean but if anyone did this I would just delist the home and not bother with Airbnb and the A holes that try to screw people.

[@digitalmechanics7157]

Speaking of housekeeper my niece cleans my airbnb, and yesterday when I went there she was coming back to my apartment with the mop and bucket that I brought for my apartment, was she using my stuff to clean another apartment? I didn't say anything, however it stays on my mind being that she also has an airbnb in the same building. Her sister manages my apartment, I have a short temper and I don't want to explode.

[@Evilshonen]

How would you combat guests whom dirty your airbnb property then take pictures on their own to get refunds maliciously?

[@AirbnbAutomated]

Solid documentation with time stamps

[@Char_harris]

As an Airbnb cleaner I take pictures before and after....pictures pictures pictures. It really makes me mad when I spend my time perfecting a turnover and a guest would put something on the floor and say the unit isn’t clean. Pictures always tell the truth!!!!

[@CherryMartinez-zc1ic]

Housecleaning don't do windows interior of fridges and stoves or drawers those are extra fees..that's why they don't do it because no one is paying the extra fee

[@AirbnbAutomated]

Pay them by the hour instead and there’s no more miscommunication / negotiation on what gets done.

[@chadholste201]

Airbnb is not helping me at all. I had a guest that claimed 8 guest and it was 30, damaged property, climb on the roof, smoked weed, did illegal fireworks in a middle of a cul-de-sac in a wooded area that could’ve burned down somebody’s home. They left me a bad review and called me racist when I was out of town. I been trying to tell them and emailed them about it and they don’t respond back. I call them and they just say there is a ticket on it but we can’t help. This was 2 weeks ago. I’m pissed with them. It cost me 350$ just to clean the weed smell out of the house. This excuse of they are unstaffed is a lie so they don’t pay out.

[@michaelroman6377]

I had the same issue, we had one guest book for 4 people and 30 people caused over 22k in damages to my house. We were lucky to have amazing guests in our other unit that told us this as it was happening and had the cops intervene however, Airbnb was absolutely useless in the resolution part (their emergency line did not even take our calls while it was happening). It took 24 hours just to get a response that someone would get back to us, that took over 2 weeks. Now it is in review and we have to spend hours putting everything together. We were completely sold out for the summer and now we are getting 4 star reviews because the place is no longer immaculate. We did not want to cancel the resos because Airbnb does not refund loss business due to the actions of another person (that is complete hogwash in my opinion). Whether white, black, yellow, brown or blue, I would have treated them the same way. This is basic human respect. Fake guests are all over Airbnb and these people are doing the minimum verification and getting automated bookings in then destroying the places and running away. We got all the license plates and found everyone (almost everyone) via their social media which the police said helped a lot. Funniest thing, the next weekend, we saw on their socials they rented another place and they destroyed that place too. Where is Airbnb in all this - how are they protecting us? Our cleaning bill was over 3k for this mess and things are still shoddy. The effects of something like this cannot be erased unless you fully renovate but that will cost us money on top of us having to cancel resos. truly a shame that Airbnb does not fight for its hosts - without hosts - there is no Airbnb.

[@USAneedsGOD]

Outside camera to monitor incomers… inside noise monitor! These will alert if the noise goes beyond a certain “standardized” decibel!!! Saved my life!❤

[@briansf98]

“Every other week per se” 🤦‍♂️

[@Cotrina78]

Host be wanting so much but Don’t really want to pay

[@jasoncharlton3775]

I know this is a bit old, but is there any way to deal with 'unauthorized' pet damage these days

[@AirbnbAutomated]

Don’t tell Airbnb is was damage from a pet

[@AirbnbAutomated]

Just generic “damage”

[@jasoncharlton3775]

@@AirbnbAutomated Makes sense! Appreciate that reply.

[@serge.s8146]

First let go

[@Cotrina78]

So guest just come to get a free stay🤣🤣🤣by looking for problems

[@elizabethcoffee8436]

Can you do this tutorial in Spanish? It’s been very hard to impart the importance of these details. My housekeeper thinks I’m just neurotic....she might be right!

[@lolaajayi9449]

No you’re not neurotic. Housekeepers in general do not clean with such detail. She has to get on board. I gave up on housekeepers a while ago.

[@elizabethcoffee8436]

@@lolaajayi9449 thank you Lola for your support! Sometimes I feel like an island. I, too, have given up on housekeepers. All the best to you!!

[@robertmorgan2219]

COUCH after SEXgs: So, how do you really REMOVE dried liquids and solids that might come out of the human body during SEXGs?

[@AirbnbAutomated]

butterknife first with a vacuum. remove as much dry as you can. then clean with a protein targeting solvent.

[@USAneedsGOD]

That would need to be deep cleaned!

[@Coyoteyiphowl]

Rediculus claims! Shouldn't get any refund for that!!!

[@johnbrady8059]

Another video of a successful businessman showing us how wonderful he is - whilst helping the world - what a guy

[@AirbnbAutomated]

Trying my best to help. 💁🏻‍♂️

[@johnbrady8059]

@@AirbnbAutomated Go away

[@AirbnbAutomated]

Here to stay.

[@johnbrady8059]

@@AirbnbAutomated Do you ever feel sad and lonely?

[@ChrisKozaryn]

is anyone else having problems dealing with airbnb staff regarding damages? Within a 3 days of a guest leaving, I filed a complaint against him because he did not return our suite keys and damaged a bunch of linens wiping greasy parts with them. I was told a support person will get back to me within 24 hours. 1 week later, I get a response and they send me a link to where to file a claim and assure me that the claim process has been started, well, the link does not allow me to upload a picture of damaged items, making the claim unable to complete. Another phone call to the idiots, and they assure me that all is well and to wait for another response. Another response sends me a link to where I can email photos and damage info. 3 weeks of delays due to their incompetence, and I get an email rejecting my claim stating that I'm past the 14 days of being able to make a claim. What a shit show Airbnb has become. A multi billion organization run by a a bunch of incompetent turds. Moving on to other platforms just our of frustration.

[@Blackmjc]

Yeah, it's BS.

[@alfredanucha2684]

Not trying to hate Sean, but how can you make a video about cleaning standards when you have the worst reviews I’ve ever seen, mainly about cleanliness.

[@AirbnbAutomated]

I said this is from experience.

[@jenniferkannapel9450]

@@AirbnbAutomated I appreciate that he said he was not trying to 'hate' ... it just spilled out as hate LOL. Just had a guest that booked then got the booking contract and said she wants to talk. She essentially explains why I have a right to humane house rules (thankyou?) Then spilled into why her group should be exempt fron or rules because they are professionals!!! People are starting to act just crazzzzyyy!

[@takingstock163]

@@jenniferkannapel9450 it seems "hate" has a new definition. criticism isn't "hate".

[@dillynnperry6077]

Skip the video till 2:02 to get to number 1, the first two whole minutes are just him repeating himself. Nobody has got any time for that.