YouTube Has a Problem

[@RachelfGuitar]

This video is a bit different than usual, but it felt important to share. From what I can tell, this issue appears to mainly be affecting smaller creators, so I'm hoping this video can help in some way. If you've ever experienced this issue, please leave a comment! Thank you!

[@nobot99997_xxl]

you can when you upload a video switch sort "sort to newest first". default is top comments. large channels with hundreds of comments have this problem too. and with top comments yt censor at will. this is at least usefull as reason that i not pay for yt this censory of youtube start extrenme heavy in feb when war begin. yt creators should write they do disable sort of top comments because yt censor too much.

[@EddieAtaberk]

easy fix. put a fake mustache to convince youtube ai you are a grown up

[@prisfrank]

When you post a video, do you mark "content is made for children" or "not made for children"? You should mark not for children if it's not specifically made for kids (It's not the same as saying adult content, it just means not aimed at children). Maybe that will fix it? Good luck!

[@portablepodcast5854]

You're 30 ? I thought you were 18 😂

[@RachelfGuitar]

@@prisfrank Yeah I do mark all my videos as "not made for children". Unfortunately hasn't helped so far, but it does seem like it should!

[@MacabreStorytelling]

So sorry you had to go through this. It is frankly unbelievable how little support YT is extending to its creators.

[@squeakypickles]

Just over and over from so many different channels I hear the same problems and KZbin literally NEVER fixes it, like for years ... the same problems ... never fixed. And no consequences. It's so disappointing :(

[@hadeseye2297]

Many have their second channels on Odysee.

[@PaulGuy]

When you have a monopoly, you can do basically anything you want (or don't want) and everyone is stuck with it. It's cheap for KZbin to just not do anything.

[@samishiikihaku]

Google doesn't make much money if any from YT. Doesn't surprise me theres a lot of issues that doesn't get fixed.

[@DrCranberry]

The absolute worst thing is KZbin flagging channels for "child content", in a weird way to protect children, even though if it WAS for children or didn't want comments, they could just flag for either. Theres so many ways to make content for kids, but Child Content disables comments AND makes it harder to search for.

[@IsabellaQuinns]

This is simply unacceptable. I'm adding my comment here to boost your video in hopes that it will help to finally fix the issue :(

[@constantinesoldatos]

I just want to say that as a 32 year old minor I feel safer already. Thanks KZbin! -.- This is ridiculous... I'll finish the vid now but thanks for sharing in advance Rachel, this needs to be pushed out there more.

[@reedy_9619]

As a 400 year old miner, i do not have wi-fi

[@richarde3378]

KZbin has so many issues. I hope you get this resolved soon, Rachelf. I always look forward to your videos. You're awesome!

[@SYCHR0N]

I would have given up writing to support just to get the same boilerplate texts back over and over again far earlier. What a mess.

[@allthingsmusic-]

I've been a subscriber for a long time, and really enjoy your vids. It's a shame, that YT has taken this path. You have NEVER posted anything that would be unfit for anyone of ANY age. We've got your back, and we'll support you, no matter what! KEEP ON ROCKIN'!

[@westmus]

Just saw that SailingflyingConey (a couple that restores an old ship) under a new video had pinned a comment about having troubles with YT. That YT based on stats seems to have stopped showing their videos to new people, so the growt of the channel have suddenly stopped.

[@Bowhunterwt]

You Tube is failing really bad.

[@MCM686]

KZbin’s A.I is failing 🥴

[@navarredr]

YT introducing Shorts was the failure.

[@Rick_Cleland]

It's been failing ever since *_Google_* bought *_KZbin._*

[@Fiveash-Art]

@@Rick_Cleland And google is pretty much useless as a search engine now ... All you get is mainline propaganda if you're trying to research anything of substance. I feel like I might as well turn on cable news for that kind of garbage. 😂

[@Rick_Cleland]

@@Fiveash-Art Yep; very true.

[@klauswigsmith]

How you were able to keep yourself from responding in all caps by week 2 is a testament to your patience. I can't imagine how infuriating this would be.

[@pyratenomad]

*Commenting to appease the algorithm * It sucks that you have to deal with this headache. I have been watching your videos since the beginning. You have a good energy about you and that smile can't be beat. I wish you success in your war against the KZbin overlords. :)

[@Konzertheld]

This is absolutely wild. Like the copyright system, this is some machine learning algorithm that technically cannot be fully understood, so KZbin employees don't actually know what is flagged for what reason and yet, they don't have a system to correct things if they go wrong, not even after correcting single cases once (like re-enabling comments). Do they have a verification system for your age like banks do (WebID or whatever) or do they just take the age you entered in your account? I also find it pretty wild that to watch content that has been flagged inappropriate you just have to login. Also, more often than not, "inappropriate" content is a 90s dance videos showing women in bikinis.

[@ZoolsEpicMusic]

Sorry you have gone through this. I was impacted and made aware of this when I wrote a song in memory of my daughter who passed away. I made a video that showed her throughout her life, and clearly this showed pictures of when she was younger. Now for me I wasn't chasing views on this video due to its meaning, but did note the impressions were halted despite high CTR..so know youtube was suppressing it. Hope you resolve it soon!

[@RetroAnachronist]

KZbin did this to my channel back around 2018. Same BS reason. Was a motorcycle repair channel. Drove me insane. Finally one day the channel went back to normal.

[@mentox6592]

This never ending back and forth without results seems like a common thing for youtube creator support. It’s almost impossible to reach a person who can actually change something unless you have millions of subscribers (and even then..).The automatic algorithm systems they have in place are a double edged sword.

[@JakeIsTiredd]

Pretty much. It's like if you have issues it's just... That's it, deal with it. KZbin is so big they dont and havent cared about the creators or ones who keep the site alive for years. Unless it's late night shows.

[@trilikvlt]

KZbin was so much better in the last decade…. Their algorithms and abundance of ads sicken me nowadays. At least, the enjoyment I get out of the videos of my favorite creators still makes it worthwhile :|

[@jeffzebert4982]

The best thing the KZbin creators can do is this: show up, in person, in front of KZbin Headquarters, in the THOUSANDS so that you can DEMONSTRATE against all the ways that KZbin has done you dirty. Mass-demonstrations are the REAL way to get things DONE! Petitions are just a waste of time and money.

[@spacekitten357]

Obviously! Have you ever tried to get help from Google support as a user? Even a paying user? There's no fucking way to contact anyone that can help about anything. It's a never-ending labyrinthe of pages with hints and small lists of how to do this or that, and when you give up and finally try to contact help by asking a question in the void emptiness and hoping an answer will come eventually, you learn at some point that NONE OF THE DUMBASSES THAT WILL ANSWER YOU AND SUGGEST POSSIBLE SOLUTIONS ACTUALY WORK FOR GOOGLE! It's all a big network of users with more experience and time to waste trying to help other users that don't even realise they are not talking with a Google employee, because it's not stated, my even hinted and even when told that this is the only help you can get, it looks so much like the way you would contact actual service from a company that many users never even compute that they never spoke to anyone that has the power to help them about anything and there will never be any possible way to do so. Except maybe fly to California and show up at Google hq with a baseball batt. And even then I bet they will get another google user to try to fight you off campus. Fucking bunch of assholes

[@mudi2000a]

The problem is that they don't want to have people working on this but move all decisions to AI which we all can see is not really working well. But they get along with it. Question is, for how long.

[@xjet]

I'm pretty sure that the vast majority of interactions with YT support are simply bot-sessions where no human is involved. This explains why they appear to ignore your comments and simply regurgitate links to support pages. I wouldn't mind this but they hide the fact that you're not dealing with a real human and that's disingenuous IMHO.

[@pandastrat]

This is what happens when big corporations refuse to invest in human moderation approaches for their social media platforms, and more streamlined approaches - sorry you're going through this :( thank you for sharing this

[@GlynDwr-d4h]

Are you kidding? It's actually worse when they invest in human moderators. That's been obvious in the case of Facebook and Twitter for years now.

[@theothertonydutch]

Why has that been a problem?@@GlynDwr-d4h

[@KeeruhhASMR]

Every step of the way through this video, I’ve been through the EXACT same thing. It’s so exhausting having creator support reply with copy and paste replies and completely ignoring what I say. This is not only damaging to small creators but mostly women. It’s so beyond unfair that our videos are hurt and quite literally “held back” because of how we look naturally. A big change needs to be made

[@TimWells]

Adding a comment bc I'm a creator and understand how important it is to the almighty algorithm. Hope you get this resolved!

[@TimothyHuffGuitar]

I do find that I have to literally go to your page to see your videos as KZbin won't post them to my newsfeed! Its aggravating!

[@TheMwikey]

According to my youtube history, ive been subscribed to you since March 2017. I see roughly 2-3 of your uploads in my subscription every few months and 0 of your google shorts, despite having all notifications enabled for you. I've been following your guitar journey for a very long time now and you would think KZbin would recommend it to me more often..

[@leokimvideo]

You need to set up 'blocked words' in your channel settings. A lot of the reference the dumbass system uses is what comments say. Google staff have a saying that the 'comments to a video speak volumes about the video content'. So if there are comments relating your videos to what a minor does or looks like thats going to be a bad thing. You also need to understand and act upon the 'sock' (nil content channels) channels that are active in your video comments. These channels tend to leave comments that indicate they don't watch your content. But a deeper aspect to them is these channels will have a negative effect on your channel. Lets never forget that KZbin / Google don't give a hoot how their rubbish systems affect your channel. The outer onion of YT support is all bots and there are a few tricks you can do to prove it's a bot. Not sure why you bother with doing shorts, they pay absolute rubbish. Hey I have had a video used in a Google Ad to promote one of their products and Google double demonetized the video. The whole site is a toxic mess thats very aggressive against creators and I have been on the site long enough to understand a long time ago it was a fantastic site. I also suspect you have some nasty trolls pulling down your content. Hey thats all part of the fun here. And honestly I would not believe one word from a so called staffer. Been there done that. Anyway I hope I have shone a light on this site.

[@Nineathy]

Ergh, that does seem incredibly frustrating. What gets my goat about it particularly is that very often the issues creators face don't really seem get looked at seriously unless a big stink is kicked up by very large youtubers, which really shouldn't be the way things are. I think I would've run away screaming after the amount of barely real-person-non-responses you've had to deal with over the last few years. Really hope this takes a different turn for you because I really enjoy your channel and you deserve the views!

[@GoatNews]

I've had a similar issue. For some reason they think I'm a talking goat.

[@YoreHistory]

As a fellow creator there is nothing more frustrating than having to reach out to KZbin support for issues for reasons like this. There whole system is devoid of actual human support. Even the emails, are crafted to appear as if they are from someone but really as you pointed out and as emails I have received, are automated themselves. Your specific issue though would drive me nuts. I hope you can get it resolved!

[@photogrl1359]

Commenting for algorithm. I was randomly recommended this video (I watch music and guitar videos regularly). Timing couldn't be better as I have recently picked up a guitar again to learn more (I play synth normally). I hope KZbin is able to work on their algorithm and I agree, it could definitely target specific groups.

[@calvinhuber5779]

I'm just learning to play guitar and your videos have always been inspirational to me🤩 I wondered where you disappeared to !!! Glad to see you back!!! And I've resubscribd👌👌to make sure I get updates on your content !!!

[@wllmstck]

I’m wondering how many of your videos I’ve missed. Your videos used to always show up now hardly. Not only can you play good but your beautiful smile when playing is infectious.

[@han36solo]

Wow Rachel that is too frustrating. Good on you for making the video I am sure it will help other's with the same issue at least to bring awareness. I personally couldn't deal with it.

[@RachelfGuitar]

Thank you, I'm hoping it does! I imagine smaller channels than mine would have an even more difficult time getting help, and I haven't been too successful so far either 😅

[@nehll]

I’mstarting to think that youtube uses more bots than they want us to think. So many responses from their customer support, ignore what is being said to them and they just keep repeating canned responses. I understand they could just be using premise emails, but they should actually address the actual person and not just keep sending the same information over and over. If they are real people, they need to be trained better.

[@pinkavyek]

This is so fucked up, I'm sorry that you're having to deal with this. I realized something similar might be happening to my KZbin channel as well actually (not this one, this one is a burner/priv acc). I hope that KZbin fixes their automation bs or at the very least make it so their support is much better so people who are dealing with their automated system punishing them like you and I can hopefully get it fixed/reverted. Keep pushing through though, we're here to support you

[@BIGPADDY83]

now you mention it i never have recommended videos of yours yet ive subbed for years

[@alikhawar520]

Your attitude towards the whole situation is surprisingly positive despite having gone through such a frustrating experience.🙂🙂

[@bigbird-xm]

Well I just seen your video "KZbin has a Problem" at the bottom of the page refreshing 6 times to finally finding it. Well it got their attention.

[@gregbrooks7850]

Never stop doing what you love to do!!! Follow your highest excitement and it will always bring you to where you need to be. we are all very proud of you!!! We’ve seen you get so much better on guitar and overall better on just making videos in general. Rachel keep going don’t let YT negatively affect anything video you go going on. We will always stand behind you!!!

[@gonnfishy2987]

This helps me understand why some other channels i watch have comments randomly turned off 🤷🏼‍♀️

[@EricBlackmonGuitar]

Hi Rachel! I am a subscriber of yours and enjoy your videos. I am here to tell you that this problem is not confined to smaller channels. I have 420K subscribers and I have been having some of the same issues. I have reached out to KZbin support about this problem several times and the problem only got worse. It seems the larger my subscription base gets, the number of views decreases. I feel like I am being punished for bringing it up. I was getting more views at 100k than I am getting at over 400K. I have decided not to make a video about it because I have seen others do so and nothing changed. I liked your video and will share it on my channel. Good luck to you and keep up the good work! Hopefully things will change in the future.

[@EricBlackmonGuitar]

BTW, I believe that many of the very small channels(under 100K) get better viewership is because many of them are not monetized and KZbin gets 100% of ad revenue generated by them.

[@-Pol-]

I haven't had a video recommendation from Rachelf for a LONG time. Yeah, about two years - I had just assumed Rachelf had stopped posting.

[@NickFje]

KZbin does not care about this unfortunately. If this issue affected their own revenue they would fix the problem immediately. Their automated system are so flawed and it is both unfair and unfortunate that this affects your ability to make a revenue on the platform. I hope this issue will be resolved someday soon. A platform is nothing without the creators and they need to realize this.

[@WIImotionmasher]

KZbin has a problem is apparently a video genre, because I am now getting recommended all of the recent ones from random channels I've never watched. I'm happy to see their system letting that through lol

[@jcwm01]

Sorry to hear this has been your experience. I'm a long time subscriber and yours is one of my favourite YT channels. I hope you have a positive resolution as soon as possible. Love what you do Rachel. Stay strong! ❤️👍

[@RachelfGuitar]

Thank you! :)

[@revirarose6977]

I'm sorry that you're having to deal with this, I have never commented on a KZbin video before this is the first time

[@TheArtofGuitar]

Haven't had this problem yet. Not sure why though. ;) JK. I hope they can just flip a switch for your channel and fix this issue soon. Sucks feeling strung-along and not really knowing if a human is actually responding. :(

[@Rick_Cleland]

My life has been a complete and total misery ever since Bigfoot stole my precious girlfriend in the middle of the night. 😒 He even took all her clothes and the T.V. 😔

[@devilsdoorbell]

Wow. What a nightmare. Sorry you (and likely so many others) are experiencing this, and glad you made this video calling it out. I hope it brings the issue to the support team in a way that truly escalates and changes what's wrong, and with priority for timing. Having worked support (not YT) myself, I can agree that it sounds like the staff are unfortunately only going through the motions that are allowed, which are circular and useless, and agree with you that the structure of support is therefore broken since it's useless for resolution of issues on the platform. I hope the issue gets genuinely resolved, instead of the multi-year runaround that you're getting now.

[@KenMyrheim]

This is the second channel I follow that's posted a video today about KZbin's overzealous algorithms. Clearly KZbin is not okay. I'm sorry for your troubles, Rachel.

[@audiophileman7047]

It's all about control; they must control the narrative and control your life. 😲

[@The.Sky.Driver]

The core issue is that KZbin teams are not just fragmented but intentionally in silos. That is to say, two different teams that YOU would think have open channels of communication will have none and no way to figure out how to. That's because Google/KZbin isn't concerned with their companies being formed around their users or creators, but around their employees. Not intrinsically a bad thing, but results in merry-go-round situations just like this across every one of their services. I've dealt with this when it comes to Google Workspaces, and after years, I got a straight answer that highlights the above information. Best of luck!

[@MoreLaterDude]

Your video came up in my feed (I am not a subscriber... yet) so maybe a lot of people are watching. Hopefully your issues get resolved 👌

[@Nelson_Swamp]

I'm approaching my 3rd birthday of learning to play guitar, and I absolutely owe it all to YOU. Your progress video (think it was your 3-year one) resonated with me and finally made me stick with this beautiful instrument I had been misfiring with for 25 years. I hope you get this issue squared away, because you are one of the good ones.

[@dinkeredwards5187]

Ive been a subscriber to your channel for a few years now and watched it grow alot..Not always had time to comment but always a thumbs up .keep doing what you do...when your 50 you'll look back on this and laugh and love this because you do look younger than 30 lol maybe because you smile all the time ..Which you should never stop doing...Go Rachel!!! 😀

[@ilikeblackguitars]

Rachel I'm glad you posted this vid I just popped up in my feed and I haven't seen anything from you in a while so as I watched this I went to hit the like button I noticed that I was no longer subscribed to your channel that would explain why I wasn't getting any notifications from your channel I hope this issue can finally get resolved for you I do enjoy your content

[@haus05]

I feel your pain @Rachelf I'm 42 and look 22 . The struggle is real. Also Love your videos , been a fan for a very long time ! keep up the shredding !

[@TheWalkingRaven530]

Looking 22 while being 42 is barely a struggle lmao

[@haus05]

oh it really is though@@TheWalkingRaven530

[@MLSPokeman]

This is currently happening to me and finding this unfair. I made a video about this and they disabled the comments of me talking about the same thing that you did.

[@HTNT9]

Wow, although i haven't watched the whole vid yet, im glad you have been proactive in your investigation into this matter. I know pf many content creators who complain about the issue but dont pursue it long enough to reach a resolution. I might me able to refer them to this vid after i watch the whole thing. The KZbin algorithm can be so detrimental to growing channels and really hope they get it fixed. I hope takes the necessary actions to rectify this problem for you and everyone affected. Thanks for sharing your experience. Im sure it will shed some light into the process and expedite the remedial actions.

[@RachelfGuitar]

Thank you! I'm hoping that it can help others get a fix for this as well. I kept hoping I could get this resolved by speaking with creator support directly, but it didn't seem like it was going to be possible to get a clear answer/fix.

[@64north20west]

I don't have a youtube channel, but I've seen many of my comments get deleted over the years although none of them had foul remarks, etc. KZbin is a mess. However, don't give up; you are absolutely one of the finest KZbinrs who I subscribe to. Maybe, the finest. No one hits the mark and puts a long lasting smile on my face as you do. Please do not go away!

[@christopher7310]

Happy hump day Shred Goddess! Sorry you're dealing with this crap. I despise so much about KZbin. Unfortunately, it's the only place to really find the content that I enjoy, such as yours. I do hope you get it sorted. In the meantime, I hope you keep rocking and shredding as gloriously as you always do. 🤘🏾🔥

[@rud]

I don't think that there's a actual person behind KZbin support emails most of the time, I am fairly sure it's a GPT most of the time.

[@curtvona4891]

Rock on Rachel! I love watching your content. You seem to really enjoy what you do, and you have made incredible progress.

[@krisnarefaagusta16]

Amazing guitar solo and vocal attempts for you there.

[@MichaelKeeter]

Be happy you got any kind of reply. I've contacted support at least 10 times and never once got a reply.

[@microsoftpain]

Sorry you have to go through this. :( Not to make you feel "old" but it's like you posted your 1 year progress video just yesterday. Hopefully this is resolved soon!

[@Sylkis89]

why can't they just manually flag your video with something that will block any automated changes like that. Seriously such a simple solution: flag the profile to be exempt from certain actions that the algorithm would like to do, effectively block it from scanning this profile or just performing the actions.

[@majestic.feminine]

A facial recognition algorithm is likely triggered by some facial feature you may have. Have you investigated that aspect? Maybe use a face mask as a test to see its effect while keeping other parameters the same? You can also play with makeup to see its effects. I doubt its your voice or de words you choose. One by one, changing a parameter at a time foe each test video may be faster than interacting with the support teams. Don't know if you've tried these ideas. I feel for you 💜

[@benfrantzdale9231]

This would be my guess too. You might consider casting this as an issue of sexism: it seems highly unlikely that the algorithms would confuse a 29-year-old man with a child. And if makeup or dressing differently is required for a woman to be seen as a woman by KZbin then 😬.

[@ModusVivendiMedia]

One of the parameters it has likely picked up on through its training data is verticality of video, with minors more likely to post vertical videos, hence, more likely to mis-identify your Shorts as including a minor. But since that was never explicitly programmed by anyone, KZbin developers can legitimately say "Shorts use exactly the same system as other videos".

[@jackpijjin4088]

She shouldn't have to hide her face to please an algorithm, period.

[@Annunaki_0517]

Playing guitar is a huge part of my life, and I watch a TON of KZbin but I’ve never seen your channel before. I don’t know if I’d like your content or not, but I’m subscribing to help you out, because I know that KZbin is broken (or there’s something more sinister or troubling going on). Let’s hope things improve and I wish you more success in the future.

[@rvk8991]

sorry to hear this. keep rocking Rachelf.

[@mistamichal]

Here's a great way to get it resolved: Email them and say that, due to the matter not being resolved you're going to get your lawyer to handle things going forward and you'd like the contact details for KZbin's legal department.

[@TheJoeOption]

Automation is useless without an rapid support/appeal system for errors. Its insane. Commenting for more boost 😊

[@c.g.vonhagenstein7576]

Unfortunately their response/reply/"resolution" system is automated too :(

[@tactileslut]

Share values respond well to this kind of stupidity.

[@metalformer4851]

This automated system trend is nothing but big trouble and here is a perfect example! You being seen as a "minor"! And as expected getting the complaint resolved is complicated, human interaction or not! This and the avalanche of advertising has been keeping me away from YT because I am sick of them, popping-up everywhere and in horde making you waste more time skipping them than the total length of the video! I am so sorry this happens to you and thanks for talking about the issue because it has to be done!

[@pillmuncher67]

The problem at the base of this mess is that you're not KZbin's customer, you're their product.

[@BarnardoPlays]

I noticed a while ago a bunch of videos from small folk music creators were disappearing from playlists/watch later. Also noticed that some of them when I came across them again, as well as some similar music content - were flagged as directed at kids. A creator that I follow on Twitch also said they'd been having problems with YT flagging their content as directed at kids. YT content directed at kids doesn't have comments and can't be saved to playlists, in itself this nukes the algorithm recommendation of content but I also suspect impacting SEO. I came to the suspicion that a lot of these disappearing videos weren't being taken down, they were being lost because of algorithm auto-flagging them inappropriately. This seems to be a problem that most substantially impacts smaller and independent creators that don't have clout for YT to take them seriously which is devastating for growth potential for the creator, and makes it really hard for me to keep track of content I enjoy as someone in the audience. Really disappointing to hear that YT just don't take it seriously, give you the run-around for trying to fix it and just trust that the algorithm makes the right decision without questioning the system in place which is demonstrably not fit for purpose. I guess the only thing you can do is swear profusely in your content so it won't get flagged as targeted towards a young audience.

[@serza7254]

KZbin is making their own downfall.

[@BlueMelodyB]

I met her while I was delivering groceries for Amazon Flex. I’m happy she a fellow Philadelphian :)

[@RoyCousins]

It just goes to show that KZbin is not in control of its own systems. It's also possible that they are permitting the abuse of minors if their detection systems cannot tell the difference between an adult and a minor.

[@RichardsGameStudio]

There are so many issues with the YT algorithms, if it is not about misinterpreting the content, you will get a strange copyright infringement. I am a YT creator also, but I am looking for a good alternative to YT and completely forget about YT.

[@VagendaAdnegav]

KZbin Support is the worst support I've ever encountered. I wish you luck with this. I also wish I could be surprised that they have known of the problem for over 2 years and solved nothing.

[@rc-fannl7364]

Maybe KZbin should google what support really means. Their current support model is pretty much detrimental and massively flawed

[@Tautolonaut]

They're stalling till you get old enough that the problem resolves itself smh

[@kemaluemusic]

Well... Being 29 years old myself, it is kinda flattering being perceived as younger. But being perceived as a child? Eh, no, thanks KZbin. I mean, you said everything that needs to be said tbh. Yes, protecting minors is important, especially on a platform so big and open as KZbin. But that is a process that just can't be automated while casting this wide a net. And your experiences with their support just shows something I have been saying for a while. KZbin is not a platform for creators anymore, it is a platform for brands. Brands big enough with an impact to actually reach somebody at the other end of the support page. I still really hope they adress this problem at some point. I am not affected as a creator (20 subs and never showing my face lol), but many creators whose work I enjoy might be, so... This just sucks. Good luck Rachel! May the odds be ever in your favor. 😆 And have fun with being thirty later this year. I still have till November, then I'm officially OLD. 🤣

[@tactileslut]

I kept getting carded for liquor until my beard lost its color at 50+.

[@kemaluemusic]

@@tactileslut My friend, I am so sorry. But it's also kinda funny, not gonna lie.

[@creepyboy6593]

Outrageous! You have a good channel & hope you get all this straightened out!

[@karpabla]

In any decision process, even using humans, there are false positives and false negatives. The equilibrium depends on where the decisor put the weight on one or the other. A downside of the KZbin's paranoia about minors (a general problem in current US culture) is that they assume that false positive identifications are not so bad, so they are not worried about it. As Aristotle said, the virtue is not in the extremes. I hope you get a solution soon!

[@jimaquilano9137]

I'm sorry your having this problem. I started watching you when you first started playing. Watching you get better and better was really amazing. I'm also amazed that you are almost 30. You still look so young. Good luck on fixing this and I look forward to your future videos.

[@thegoodguy44]

I am stunned that she is 29 years old. I incorrectly ‘assumed’ she was 16 or 17.

[@IlBiggo]

youtube human algorithm detected :D

[@FM-kl7oc]

30:07 I'm sorry to say, that KZbin don't even cares about creators with these automated systems, because these systems are there to appease advertisers -- not viewers, nor creators. As long as the primary income source for KZbin is advertisement, these automated systems will exist. KZbin will also be focused on fixing issues automated systems cause for advertisers -- not creators.

[@rebeccaschade3987]

Here, have a like and a subscribe. KZbin is a platform for advertisers, not for content creators. Whenever the interests of advertisers clash with the interests of content creators, it's always the content creators that get the short end of the stick. Also, they are fully aware that it's impossible for them to manually review videos, and I don't think they every manually review videos or channels, and so they rely solely on robots to do that, and as most people are aware, robots are woefully poorly suited to do this sort of the task. I'm sorry to hear that you're having these issues.

[@nachiketrao5285]

I genuinely wonder if the cause of this repeated issue is because the automated system thinks you look too young🫣 I’ve been following your channel for a few years now and thought you were a teenager until you said you’re 30 (you’re elder than me hahah!) I do hope this gets resolved though, people like you motivate me to pick up my guitar every now and then❤️💪🏼

[@ModusVivendiMedia]

Yes, doubtless her appearance closely matches what the black-box AI thinks a kid looks like, and posting the videos vertically is probably also characteristic of something kids tend to do, which is why it happens only on Shorts.

[@drumsticknuggets5123]

Hope u get it resolved. Though I wonder if a class action lawsuit is in order.

[@Akaite79]

This is definitely a failure of the automated AI facial recognition system. I'm actually wondering if this has been an issue with other KZbinrs and, if so, if it's more likely to affect female KZbinrs than male because facial recognition algorithms seem like they would be more likely to incorrectly identify female features as minors. If that's the case, you might have an argument for discrimination. As an experiment, you COULD post some shorts in which you put on a fake mustache and stubble and see if they get flagged. Regardless, if you bring up the topic of discrimination with support staff, they might be more likely to elevate it. Beyond that, reaching out to other KZbinrs who have been affected to put together an open letter and/or a petition to get support outside of KZbin.

[@coloradohunter]

I've been subscribed to your channel for a couple years at least. I don't pay attention to the shorts, but always enjoyed your full length stuff. I had noticed a while back, that your content wasn't showing up in my day to day feed and I would only see a video from you on rare occasions. I just figured other life issues were at play and you weren't creating as much content. But I can verify that the amount of exposure I had to your videos dropped significantly over the last year or so. I'm sorry you've gone through this and hope it does all get resolved soon.

[@DavidNwokoye]

This would be hilarious if it wasn't so tragic

[@AmaryxYT]

KZbin is weird. I've had issues myself with copyright and that was annoying. I hope they really get their act together

[@07Flash11MRC]

Infantilizing women is a societal problem and as an IT specialist I always knew that it was eventually coming to this point. Algorithms and therefore programs reflect the real world and the programmers' biases. That's also the reason why facial recognition software identifies black women as black men and generally identifies women less accurately than men.

[@user-yk4gd1fl4z]

Jesus dude. Go touch some grass!

[@GlynDwr-d4h]

Yeah, those Indian and Chinese programmers sure are sexist and racist

[@NinjaRunningWild]

They use machine learning so, no.

[@jakegambino]

for what its worth this was the first video of yours ive seen, and i found it on the homepage. I hope that they sort this out!

[@Rick_Cleland]

Also, you don't look thirty.👌🏻

[@iankinzel]

If it's any comfort, the algorithm brought me to your channel just now. Though, a time may come when you grow to regret that. But oh well, life is unpredictable, donate blood.

[@rotemeliaz]

For the algorithm :)

[@ingraban98]

As a 55yr old male I don't really have a problem with this, but I experienced it with one of my videos, where I used a photo of myself as a child. How naive of me. 🤣

[@icouldusesomemoney4218]

Reality: 1. She smiles all the time. 2. She has fun in her videos. 3. She inspires people to practice more and improve themselves. 4. She invented a genre... "Smile-core". 5. She ages really well. YT's best idea: "SHUT.. HER.. DOWN!!!" (for her own 'protection' [trademarkYT])

[@craigparse1439]

Sad... her smile is legendary!

[@jeffskelton5972]

Sorry about the issues that you have experienced, but I have watched your videos from your first year progress, to the most current videos. Thank you for taking time to make these videos, as they are very helpful and inspiring to say the least.

[@dnoordink]

First they came for Alex Jones, but I didn't say anything because I wasn't a conspiracy nut. Then they came for T Robinson, but I didn't say anything because I wasn't a rossocist. Then they came for Carl Benjamin, but I didn't say anything because I wasn't a Classical Liberal. Then they came for me, but there was noone left to speak for me.

[@DiminishedDarknut]

KZbin algorithm hasn't suggested your vids to me in years. Makes sense. I've been subscribed to your channel for over 6 years (since before your ghost covers at least). I wish you good luck.

[@RachelfGuitar]

Thank you!

[@nealsterling8151]

Yay! AI! It seems that the creator support consists of people not much brighter than the AI itself, lol. Just imagine much more aspects of everyday life being controlled by AI... what could go wrong? 😱 Btw. i really admire your patience in this whole matter.

[@gilbertlabonte5095]

Judging by most of the answers you received, i wouldn't be the least bit surprised that most of the interactions were with a chatbot like ChatGPT and not an actual person. Some seemed like actual people answering back, but most of the "back to the bottom" answers that just repeated over and over seems like a generic chatbot answer more than anything else, and god knows Google and many other big companies use these aplenty to cut down and actual salaries.

[@johnnyfountainS]

Hi Rachelf.