Z FLIP 6 BROKE! LONG TERM FULL REVIEW! (SCREEN ISSUES)

[@shamoonvlog]

Men why only youtubers are getting problem with Flip 6 , my friend is using it like a normal Human Being and he is not facing any problem … yeah the point is that he is not a brother of JERRY RIG so he use it gently like all other humans so its working perfectly fine , but if you throw it run a car on it sit on it then you might get some issue because in the end its a CELLPHONE … not a Cyber Truck

[@andyH_England]

Most sensible people will have a case on their £1000+ device. Just in case you have a moment where it has an accident--we are all human. My Magic V2 even has a hinge protector. I have dropped it several times, and it's still as good as new. I did look on the internet, and I would suspect that, as this is more common than it should be, it is possibly a QC issue with a batch of digitizers or a bug for some. I expect both these issues to be resolved internally by Samsung so new builds will be fine.

[@user-qc5jx7no8w]

You are totally right

[@thisis_noodle1393]

cyber truck is still weak tho

[@Sambucashot100]

I had this exact same issue.

[@jesuscervantesj82]

​@@andyH_EnglandThis has nothing to do whether you have a case or you don't on your phone. I'm a long time fold user and I do understand that foldable phones have to have a case on them because they're very delicate devices to handle I do get that but when it comes to the Samsung z-line, it doesn't matter if it's the flip or the fold their devices are always plagued with problems. I had a Galaxy Z fold 4, which gave me so many problems that I skipped the five because right on the second day of owning the device my camera failed and I started to hear weird crunchy noises as I opened and closed the device and I never dropped it. It's just a matter of understanding that Samsung releases devices that are freaking expensive every year some are plagued with problems and they're giving the Apple treatment where their devices look the same. And the problem Ellie's here in the United States market, we don't have that much selection like in Europe, so we're stuck with the same boring foldable devices apart from Google. Whose foldable device is great, but they still don't know what to do with the inner display to take advantage of it

[@andyH_England]

A quick search on the internet shows that this seems to be a bug in the OS, as the solution for some was a "7-second reset by holding the power button and volume down keys, the screen itself regained touch sensitivity." Worth trying first.

[@ChilledFossilofficial]

I tried a TON going through Reddit. The fix worked earlier in the day - but by nighttime, it was completely gone - the station confirmed the digitizer was completely dead - it was most likely on its last few legs all day.

[@andyH_England]

@@ChilledFossilofficial Yes, it sounds like you were unlucky. Just posting that for others in case it can be helpful for some with that issue.

[@Sambucashot100]

I had the same issue, a reset fixed nothing.

[@jesuscervantesj82]

​@andyH_England honestly, Samsung is played with bugs. I ended up resetting and I mean factory. Resetting my z fold six, because google search, even google assistant, we're not working, and you two kept crashing to the ground at this point I wish the American markets, especially my country. The United States would stop being stupid and allowed. Different smartphone makers? Besides OnePlus Google an apple to sell phones. We need more competition because Samsung as much as I love them. And i've been, and almost fourteen year dedicated customer they're design language has gotten complacent, and sometimes most of their updates are released with bugs that cause certain things not to work in the UI

[@달영혼]

This happened to my flip 6 and I have the light blue color. Opened a case with Samsung, they denied profusely that this was a known issue and even told me not a single person has reported it to them in the US. I’m living abroad in Poland right now and she told me to come back to the US to get it fixed LOL. I switched from iPhone to this flip 6 and even though it’s my favorite phone (and I’d hate to get an iPhone again) I can’t believe how unbelievably bad Samsung is at jipping people out of warranty and covering up obvious manufacturing errors. Calling Verizon later today to get a replacement flip6 hopefully. Mind you I’ve never dropped this phone and I work from home it’s quite literally sitting on a desk all day since I got it lmao

[@ChilledFossilofficial]

That's astonishing! If you can try to get it done through the site without having to contact Samsung - which is basically what I did. I didn't even describe the issue to samsung, just said I wanted to open a service request and chose a location near me. Instead of describing the issue to some Samsung rep, I was talking to the guy at the location and they are MUCH more reasonable in most cases.

[@jesuscervantesj82]

I totally agree with you Samsung is a joke with their customer service most of the times and it's literally lame and stupid back when the Z fold 3 came out after the third month of ownership. My screen protector was barely peeling off. I tried getting it swapped for a new one at the Experience Store near my house and they refused because they said it was still okay. So what did I do? I got really pissed and file the claim with T-Mobile and they send me another device. Now the only problem here in our country if you are American is that we don't have much selection besides Apple Google and OnePlus and to be honest with you. I'm just going to ride the wave till the end once September hits next year. I'm just going to see what Google cooks in the foldable departments and hopefully they improve the inner display which has lumps on it, that's the only problem that prevent me from keeping the one I bought unlocked. Samsung has become boring in design and are giving die. Hard Samsung users, the apple treatment and you are correct. Or customer service has become really stupid and lame

[@달영혼]

@@ChilledFossilofficial Verizon jipped me even harder over $2k down the drain and I’m across the world with no phone lol it’s gg. I was on the phone with them for 5 hours after i posted this comment

[@달영혼]

@@jesuscervantesj82 yeah that’s unlucky with your fold im sorry to hear that! I’ve been phoneless for 4 days now and my phone number is gone 💀 every account with 2fa is inaccessible and I’m forced to get a Polish phone number and phone plan as I won’t be back in the US for like a year. I posted my story on Samsung forums and the z flip Reddit and they both got taken down. Not to mention my bank account LOL. Verizon taking your identity away in 2024 is a vibe 🤭

[@ChilledFossilofficial]

That's tough and unfair for someone buying a 5th gen experiment that's been having issues all over.

[@hydro9299]

So Samsung treated you well with the warranty. Thats good to hear! Im getting my zflip6 later this week, I've gotten a case and plan to get Samsung care for this one. I usually wouldn't but given the issues ive read about and how fragile i know this phone to be, I think its a safe bet, just encase

[@ChilledFossilofficial]

I would say so except Samsung never looked at my device even - it seems it was almost a subjective decision of the guy behind the counter that Samsung booked me- my Samsung acc. doesn't even show the repair appointment or service request anymore. Personally I do think it's better to use the authorized point locations on the Samsung Site instead of mailing it in to a Samsung location or going to an actual Samsung location.

[@hydro9299]

@@ChilledFossilofficial Ill keep that in mind if something ever happens to mine! Ive seen some people say they have had no issues out of theirs while others have had random cracked screens or breaking some other random way. So heres to hoping I get a good one!

[@Xpressnorton]

don't get a Zflip, they all break, I think zflip 5 was better then this zflip 6 :(

[@MusicIsLife11646]

Don;t buy it!

[@NevilleChamberlain-m9j]

Finally.. I think i am the only one who got the same problem. My touch screen also stop responding, then i brought my Phone to service center and they admit there was a problem in the flexible. Finally they replace the entire screen for free. For anyone who consider to buy Z flip 6, i suggest to think again. This Phone is a overprice piece of crap.

[@atesz928]

But you've got it fixed for free, haven't you?

[@kanehi3275]

Screens don't suddenly shatter or break. There must've something happened prior to it breaking. I have a Flip 5 where the screen protector was lifting and Samsung replaced for free (you get a one time replacement for free). I had a Fold 4 where the screen started flickering then the screen went blank. Since the warranty ended and I didn't get the extra warranty I paid $350 for the repair. It's well known to a repair center that the Fold 4 had cable problems behind the screen and with multiple closings it tends to be a problem. I now have the Fold 6 and hopefully the problem has gone away. The Fold 4 didn't really open flat but had a curvature.

[@garryjordan7143]

Same happen to my fold 4. I still haven't fixed it. How is it now

[@nightstar12]

My friend's flip 6 broke yesterday. Her inner screen developed a bunch of black pixels on the left edge when the hinge was. The phone had reduced response (power button only occasionally worked and screen sometimes wouldn't turn on). Suddenly, the phone stopped responding all together. The screen wouldn't come on and you couldn't tell if the phone was on or off. This phone always had a case on and was never dropped or damaged. It's shocking to think a modern phone, especially newly released, can break just like that with no warning. I'll be avoiding these phones in the future. It's too much stress when they do break regardless of whether or not Samsung will replace/fix it

[@SPower-yl9ww]

I feel your pain! Just went through that. 🤕 Ensure you are using a case with proper hinge protection. This is advice from Samsung.

[@lalalandtiel69]

10000000% I was so happy with mine and it broke 2 months later SAME issues with the front screen- Samsung ONLY replaces the inner screen 1 time after that you have to pay. What a waste of a phone and time. DO NOT BUY THIS PHONE!

[@Ahi_tuna_]

@@lalalandtiel69did you end up getting a new phone?

[@lalalandtiel69]

@Ahi_tuna_ yep, galaxy s24. Get the insurance if you got the flip and don't want to pay 1k out of pocket when it breaks... in a month or 2 lol

[@333Beelzebub]

I just broke my phone today! I regret switching to this model. I didn't drop it and there's no damage at all, but the LCD suddenly stopped working. It's frustrating to think that my phone, which is only three months old, is already broken. While Samsung Care can help with the repair, it's scary to think that after repair you might be facing the same shit again. BETTER GET NOTE 24 ULTRA THAN FLIP PHONES Y'ALL!

[@freePalestinian1234]

No way you said note 24 ultra 😂😂😂😂

[@freePalestinian1234]

It's s24 ultra

[@333Beelzebub]

@@freePalestinian1234 its fine im little old the last samsung i had is note 20 ultra thats why lol, anyway the "ultra" series are the new note lines they just changed the name to have one flag ship name instead of S series and note series 🤣

[@SPower-yl9ww]

I was thinking the same.. super scary if your phone suddenly stops working. I just switched to this after 12 years on Notes series. Decided to give it another chance after excellent service and advice from Samsung today. Case with hinge protection and outer screen protection is a must, they say.

[@333Beelzebub]

@@SPower-yl9ww probably the worst decision ever, they discontinued the note under Note name, but thats the new ultra. I think with the Pen is still the best. The phone is cute tho and its so handy, however it really is sucks when you suddenly have lcd issue

[@pg-ponkygaming2399]

i was considering to buy flip 6, but after watching this video im sad. lol

[@DavidWong-q5f]

These dudes are mega chill because they get paid big bucks for manufacture defects. Happened to my car many times. Had a stuck seat belt and they were able to release it just by opening up the back and it was working fine, but they ordered a whole replacement mechanism all for free.

[@atm4jim]

My phone got the same problem yesterday, had it two months, never dropped, no water, inside screen is black, outside screen works, waiting for replacement from GoogleFi.

[@persondes1180]

Still?

[@Claire-to5ym]

Mine broke a few months after buying it (From July to December). Samsung and the retailer have been disgusting with customer service. No one wants to handle repairing and replacing it... And I am within warranty and have insurance on it... I like to keep my devices in good condition to trade in later, so it's got a heavy duty case and screen protectors on the outside and original Samsung one on the on the inside. So scratches no cracks... The main screen still fails.

[@jamieandrei]

The warranty process is a pain.. 'our technician says'... the ole warranty stonewall! It's all your fault NOT our fault at all.. lols.. wow! Great to see yours was seamless..

[@chrisperry5244]

Exactly the same issue with mine, clicks on opening then inner screen failed. Put mine in for repair and they replaced the screen, digitiser, battery, and a couple other things. Zero clicks now and weirdly my battery life is way better too.

[@catlas_]

After a week still holding up well? I'm sending mine to Samsung now via mail. The local shop ordered replacement parts over 2 weeks ago and still hasn't received them so I'm just going direct to the source.

[@chrisperry5244]

@catlas_ so far mines been perfect mate. Curry's told me that when they received the screen from Samsung they still couldn't fit it and were waiting for a Samsung engineer to turn up to fit it! I think your better off just sending it straight to them. Il be interested to hear if they replaced those other parts on yours as well.

[@catlas_]

@@chrisperry5244 I'll keep you posted, thanks for the details. Been running Samsung phones for 14 years and never had to deal with something like this. I figured a folding phone would break eventually but not after 2 months lol

[@chrisperry5244]

@catlas_ I know your pain mate, I've had Samsung phones, TV's, laptops and soundbars, you could say I'm a bit of a fan boy lol. I like the way the eco system works so the flip 6 (my first foldable too) was a no brainer. It's a brilliant piece of kit and now it's the phone I thought I was getting! The battery life is so much better after the fix too

[@dcryder9736]

Exact thing happened to me. Service center sucked so I sent it in. All good now. Mouse worked on screen when touch didn't.

[@henrysir6764]

I did not drop my phone and had this exact same problem the phone was making a noise when I opened and closed it, and the screen went dark and stop working after 3 months of purchase... they replaced the whole screen... I am concerned that this might be an ongoing problem in the future. There were three people in the same line as me, who had this exact same issue with the flip 6.. that was very unnerving. Other than this major issue, I love this phone.

[@pritamganguly8423]

Good looking phone. The screen was damaged during normal usage within 3 months. Warranty does not cover. What is the worst thing for a flagship after 6 generations?

[@AllenKnight-i5o]

Sounds like B.S with all these so called malfunctions!

[@AleksanderMichev]

So I got this problem: I charged my phone and after picking it from charger the display was cracked in the middle where it is folding. It was not dropped , kicked or even touched. Does anyone has the same issue or knows something about it ?

[@Jeremy_Watson]

Did the battery swell from charging and Crack the screen?

[@AleksanderMichev]

@ They replace it under warranty. So I Guess it was just the screen cracked from itself.

[@Jeremy_Watson]

@@AleksanderMichev you going to keep it?

[@SPower-yl9ww]

Samsung says use original chargers and never directly from USB sockets in extension leads. Also important to have a case with hinge protection. Gosh I've replied on so many threads here so others may be helped after what I went through.

[@Jeremy_Watson]

@@SPower-yl9ww want to share your story? I'm curious now.

[@lauraparkin2582]

After reading all reviews i'm really sad and disappointed now as I was really looking forward to buying myself one for xmas..!! I seriously don't know what to do and undecided now... 😥 I don't want to buy a different phone when I have my heart set on the Samsung Galaxy Z Flip 6, No offence guys but thanks a lot for breaking my heart I really want this phone more than anything and it means a lot to me to have it..!! I look after my mobile's like gold dust and i've never dropped a mobile yet and got no intention of doing so when the phone costs enough to buy anyway, I know its over priced for what it is but I still really want one.... Not convinced i'm going to change my mind over a few faults and issues with it, If anything happens to it which is not my fault I will just have to make sure I have warranty and get it fixed..!!

[@Rankingz_95]

Just get it and try not to worry. Especially since it's cheap in the black friday sales! I just got mine yesterday and I absolutely love it. Most stylish exciting phone I've used. Don't let the potential of something that may or may not happen in the future stop you from getting the purchase you really want! Trust me, get this phone...it's so much phone to use

[@Rankingz_95]

FYI I've dropped all of my phones multiple times and never had to send one in for repair

[@Ivanaet]

Just get it and prepare to regret it that all, else you will keep thinking about it.

[@sal8220]

My dog knocked mine off the table by pulling my charging cord. It landed screen down. Never dropped it once before that! But now I have two white lines, one above the fold and one below. Gotta thank my dog for making my screen a little visually buggy 😭

[@KornyKornball]

I still don't trust the Flip & Fold tech. I'll wait for the 10 series.

[@ChilledFossilofficial]

That'll be a minute :)) Overall I'm pretty satisfied - even after dropping it over a month ago the device was completely fine - and it's the first time I'm having an issue in any flip/fold device.

[@Ara-xs2vg]

@@ChilledFossilofficial I think the flip 6 is having more issues than the flip 5, I've seen more people complaining about issues with this new one, probably because they're using a new hinge instead of an improved version of the last one

[@meganreilly9944]

My 4 had the crease crack out of nowhere from normal use and lose top screen touch response after 3 months :/ Now after a hear and a half there is bubbling/cracking under the screen protector on the crease and they said it basically has to get replaced :/ hearing these reviews is making me think it will no be worth investing in the 6 too :/

[@Trynndalyn]

My 4 is still good with just some crease. But my 6 is having this issue

[@HadilHome]

Ok I didn’t drop this and have kept it in a safe case since day 1 but my main screen has frozen since yesterday. Outer display is perfectly fine too. Samsung have offered to repair it. But I’m scared what if it happens again! I paid £1049 for this just a month ago…

[@drphilbangedme]

This has happened to me twice now. The parts repair statement is exactly the same both times. The first time, the phone lasted a month after launch. The second time was last week. This Gen is a dud and I wouldn't recommend it to anybody, which is unfortunate because I love the phone otherwise.

[@ChilledFossilofficial]

Same digitizer failure?

[@drphilbangedme]

@@ChilledFossilofficial My statements say two WPC failures and LCD failure. Everything you described though happened to me. Started and died in the same day. The first time the front screen wouldn't work, but the second time it did.

[@SPower-yl9ww]

I was told by Samsung technicians today that having a hinge protection case is very important. Most cases don't have that and there is a connection from there to the operating machinery. Also, don'tclip phone holders and stands in the middle, on the hinge. @drphilbangedme

[@Beammeupscotty-w5x]

​@@drphilbangedmeGetting mine back tomorrow. Sent in for repair on Tuesday. I'm really concerned all Samsung is doing is replacing failed screens with the same defective parts. It must be a bad design. I'm now worried I'll only get 4 months out of the new LCD. If that's the case, next time it's fixed I'll sell it. Who wants to deal with screen failures.

[@roccos7858]

I barely fold mine. I use it like a regular phone. With the odd flip. If someone wants to see it flip lol

[@ciciak7213]

Yep.. had same problem, sent it for warranty repair so now waiting for the response of the service center... Also, salesperson noticed weird hinge sounds which I thought are normal.. fingers crossed

[@TangosTech]

Very similar situation to mine with my Fold 4. Luckily the phone was under warranty and they did check and ask multiple times before they took it in. They basically said the digitizer and motherboard was toast. Same idea though. The phone was unresponsive to my touches but it seemed to be working otherwise.

[@ChilledFossilofficial]

That digitizer failure rate might be higher than any screen or hinge issues!

[@TangosTech]

@@ChilledFossilofficial kinda scary since I love both the flip and fold

[@voltsthoughts]

Yep. Had mine for 3 months and now its dead. Went out slowly over the last few days

[@sinbatsiraseranant1241]

I got mine in July. Now the inner screen is completely dead. Not working. Only 5 months.

[@lizvickers7156]

Never buy a new phone within the first few months of launch. Wait at least 8 months until they iron out out all faults.

[@undynesgaming9462]

All these people miss treating their phones majorly and trying to blame Samsung for it.... Dont drop it, dont go ham on the hinge, take care of the darn device and maybe it'd actually last....

[@martenlohmus3122]

Just had a Flip6 screen (UTG layer) crack all along the hinge part just from closing it.

[@Jeremy_Watson]

You're assuming that they did all of those things..? That's not the case for many owners, myself included. Mine lasted 2 months and I don't even bring the phone into work with me. I've used the outside screen more than the inside as well.

[@SPower-yl9ww]

Most cases unfortunately do not have hinge protection. Samsung advises it is vitally important to protect the hinge. We learn the hard way.

[@jimmywilliams3524]

Had mines since July and baby sitted it with care everyday. My inner screen freezes when I unfold it. Explain that to me?

[@Claire-to5ym]

Mine has inner and out screen protector and case that protects the hinge. No scratches or cracks, and the mail screen failed after a few months... Rang Samsung and I have warranty cover and insurance, and Samsung said they don't want to know. I had to force Samsung warranty to send a message to the retailer to say they didn't want to know (even though it's a worldwide fault). Now I'm letting them fight it out and hopefully at some point I will eventually get a refund or replacement. Samsung customer care was the worst customer care experience I have ever experienced.

[@wardakhan6083]

i had the same problem! mine had to do with the september security update tho. but i had to send it into samsung due to the service center not fixing it cuz of some miniscule scratch on the screen. do you think with the new hardware ur guy replaced, the problems will happen again? im scared it will with future updates

[@Beammeupscotty-w5x]

Same thing Happened to my flip 6 Monday. Although mine started with the charging port stopped working a few days before the screen freeze.

[@tanalee229]

I wouldn't expect anything less from a flip phone. I don't know why people buy them. The same thing happens to a spoon handle if you flex it enough.

[@halidramzan2803]

Liked for Spike.

[@ChilledFossilofficial]

🙌🙌🙌

[@acrd88]

Mine has been glitching purple grainy our of nowhere :( since 3 days ago

[@persondes1180]

How is it now

[@naceofspades]

This just happened to my phone hopefully I can get it fixed.

[@SolidArc91]

Would it be better to get a fold phone?

[@dathanelizondo9665]

Yes

[@Scooterguy01]

That's your problem you dropped it samsungs are crap when there dropped i got the flip 6 cos I dropped my s23 ultra speaker broke and could hear something moving around inside 😢 but I like the flip 6 I got the same grey one

[@Rankingz_95]

How is your Z flip 6 holding up? I just got mine yesterday

[@Scooterguy01]

@Rankingz_95 mines good m8 best lil phone I've had tbh no problems for now

[@Torquetrailauto]

This is why I’m holding back off the Z flip. Can’t take the risk. Definitely leaving iPhone since the 5.

[@carneirolucas6385]

Happened the same to mine after 3 months.

[@Bagellatte]

coincidentally , mine flip 6 main screen suddenly froze and the touch sensor can’t work so had to bring it back to the repair store… only the front screen was working except the main screen and the screen just gave me a dark screen😅luckily mine had warranty and it was within the period. After the repair and took a few days of ordering the parts, i sold the phone right away.. sadly disappointed with the phone. I’m back in my trusty iphone ecosystem now😅

[@robertgonzalez7321]

My z flip is making a weird popping noise even pressing on the screen. Seems like its the hinge since the hinge was very loose after a week now its stiff i have care+ i need to go and get mine replaced lol

[@ChilledFossilofficial]

This happened with mine too BEFORE the screen died - essentially Samsung is saying it's normal. In my first video we talked about how much "harder" this display is than the previous ones which is good for touch feedback and overall "feeling" but it comes with that popping noise which is supposed to go away on its own as the glass keeps folding.

[@3arthandsky]

​@@ChilledFossilofficialmine has for the most part gone away but not even noticible when it does make a sound im a really light user so i guess i havent used it enough and its still pretty sturby when opening and closing. I got mine release week no touch issues so far and its really responsive so far. I do sometimes wish i waited longer but besides that i love my flip and a So much easier to carry.

[@mannynuf]

I had the same issue with the Motorola razr 50 ultra with the screen not responding correctly when just wouldn't register the touch i had it on November 2nd and had to return it on the 25th of November lasted a couple of weeks

[@darkknight9]

What is the digitiser?

[@r_se]

The touchscreen

[@faziousj]

Mine just died, wth I've never had a phone fail on me ever. I have a screen protector and thicc spigen case on it

[@RonDAvilar]

Speaking from experience these phones are nice but quality-wise, Samsung flips/fold are absolute trash. Samsung should face lawsuits over the poor quality of these phones. If it's not the screen itself going bad its the ribbon in the hinge, these phones are absolutely not durable.

[@smy76]

Great vid.

[@myutube6422]

I'm haveing that lack of touch some on my Z5.

[@Dattr85]

every z flip6 in my region come with 1 year of samsung care+

[@ChilledFossilofficial]

That's potentially a great policy as long as you don't get charged extra or forced into it.

[@Dattr85]

@@ChilledFossilofficial z flip6 costs $900 in my region and that included 1 year of samsung care+

[@solomonkane408]

Bruh you dropped that ish and it fucked up they should of covered you and get the care just to cover your ass especially if you are testing phones . Great video though Samsung will try to get you . Let me elaborate I pressed to hard I guess and my whole screen failed they replaced and didn't charge me a dime foldables are sensitive man . I have flip6 and 16 pro , s24 ultra , pixel pro 9 xl and never say you dropped shit you should be able to drop it and not have a catastrophic fail.

[@Rexdsouza]

Same happened with me

[@kevinfightsbears]

Mine stopped working after 1 month, luckily they repaired but i ended up selling it and i went back to the s21 ultra, no regrets

[@ChilledFossilofficial]

The ultras are solid machines - it's unfortunate but it seems the 6 especially has been having more issues than the zf5, zf4

[@ljacobs357]

Never had a problem with my wife's Flip 5 or Z Flip 6. Perhaps you shouldn't have dropped it.

[@undynesgaming9462]

Ikr

[@jesuscervantesj82]

I totally understand you're frustration. Brown, I'm gonna die hard Samsung veteran. I've been with Samsung since there. Dummy, keyboard, flip phones and I've had my share of experiences with the company that make me ask myself if people like me and you Not to offend you, but it does make me ask myself if me and you and the many samsung users who love their products are stupid if we are a living joke to them and we're nothing but money pits that they suck dollars out of and really don't give a fuck whether their products are designed To be like the days they innovated, and it was fun to own one of there mobile devices i myself even skipped the 5th Generation fold. It's because I fought really hard with them to get my fold for repaired and all they said, was that I drop my phone and that's why my cameras in the back stop working and to be honest with you customer service is a joke where sometimes I ask myself if they're really gonna follow the footsteps of their warranty and stop making stupid stuff up, assuming that most of The Times is our fault when their products are usually faulty and if you're getting one of their foldables or flips. It shouldn't screw up within the first second third or even fifth or 6th month. They should last all the way until next year. When you are due for an upgrade and dealing, with their customer service has really got me frustrated, ninety percent of the time

[@Squilliam-Fancyson]

Dying main flexcable.

[@keisith8034]

girl, name the BRAND that fixed your device

[@Xpressnorton]

At least yours lasted 1 month more than mine, Samsung fixed my Zflip 6 with no cost however, when I wanted to sell it, it was listed as $500 in Marketplace so the phone devaluated 60% which is astronomical, I regret making this purchase so much!

[@anniemorning669]

Try asking it for consent next time

[@Uyuuch]

Samsung galaxy di z 6

[@christianfiguroa7147]

Aha bae

[@TacticalCoffeeDrinker-tn7ks]

Factory reset

[@joeyglennon6468]

I only had one issue with my screen when I had my phone halfway was bent and I was using it to sit down and I was watching a video with my screen bent upwards when I pushed the screen to get bigger on KZbin it blacked out I did it twice I restarted my phone and it hasn't happened since then I wonder if I should bring mine in

[@defauluse5524]

Samsung has gone so far down with customer service. My big screen on the flip went black. Phone was 64 days old. Not a scratch. Never dropped. Just black screen. went to att where i brought it, they sent me to a repair shop, of thier chosing. The store had a note on the door saying they couldn't communicate with Samsung, pound sand. Called att , pound sand. Called Samsung, pound sand. you break i fix told me to f off. Wouldn't even look at the phone. I ended up texting Samsung through the (text here to speak to a specialist) i started the process, they sent me a new phone the next day. I promise, I will NEVER buy a Samsung product Ever again, ever. Never buy Samsung products. I went 2 weeks without a phone. Att told me to pay the remaining balance of my phone, then i could buy a new one. Seriously F Samsung, f thier phones.

[@ChilledFossilofficial]

Try using the online service shown in the video - never had to make a phone call and went to a repair store of my own choice after checking their reviews - they have a ton around my location

[@jesuscervantesj82]

Precisely you are correct. The last time I got customer service that was amazing from Samsung was back when they released the 10 inch Galaxy Note tablet and I had some troubleshooting and they really helped me get things together nowadays you try to get customer service or title go to the store and get a screen protector replaced and their customer service is so stupid that you just end up getting frustrated and file a claim with your mobile provider to get a replacement. I do share the same thoughts with you. Their customer service has gotten so low. The only problem with me is that in the United States Market? We don't have a big selection in Mobile companies. So as soon as I finish writing the wave I will see what Google offers next year on their third foldable and hopefully they fix the problems they have on the one I returned and I will step away from Samsung until they get there boring Apple treatment devices together because at this point whether people accept it or not, they're giving us the Apple treatment and their devices don't have big changes to justify the high steep Riser charging for flip phones and foldables that just take baby steps and offer a little change from last year's model.

[@jesuscervantesj82]

​@ChilledFossilofficial that's something I've done, but it's still a joke at least here where I'm at. In the United States, my country, I live in southern California. And it's a joke, there's a place called uBreak i fix and every time you do a repair request through the shop Samsung app. You go there on your day of appointments and they don't have none of the parts and apparently they are and authorize. Samsung cards dealer, then Samsung wants you to send your phone to them. So you can be without a phone for UP to 14 days, and in my case, I'm going to the experience store the experience store sometimes can't happen because it's about an hour away from me and if there's traffic, it'll take me longer to get there and is located in a place where even spending an hour or 2 parking can get expensive, so their customer service has gotten so low. And has become a d*** joke. I don't know how it is. In other parts of the world, but here in the united states, it's not easy to find a customer service rep that is willing to help you in an amazing way

[@ljacobs357]

Never had a problem with Samsung service.

[@Claire-to5ym]

Mine broke a few months after buying it (From July to December). Samsung and the retailer have been disgusting with customer service. No one wants to handle repairing and replacing it... And I am within warranty and have insurance on it... I like to keep my devices in good condition to trade in later, so it's got a heavy duty case and screen protectors on the outside and original Samsung one on the on the inside. So scratches no cracks... The main screen still fails.

[@lemon_crochet]

Hi Claire, any luck with getting your phone fixed? my phone suddenly crapped out today too