5 Common Problems with Blackmagic ATEM Minis (and how to fix them!)

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If you're new to livestreaming and just bought your first Blackmagic ATEM Mini Pro, Extreme or ISO then you'll want to know the top five biggest mistakes that livestreamers make and how to fix them. In this video I'll share some common problems that I've seen on my livestreams as well as in the Facebook discussions. Many of them are user error and have an easy fix but troubleshooting livestream issues doesn't always come naturally.
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⏰ Timecodes ⏰
0:00 - Intro
0:23 - Which ATEM Minis have these problems
0:55 - Mistake #1 - The Wrong Cables
1:31 - How to fix cable issues
2:32 - Mistake #2 - Getting Black Screen
2:41 - How to fix black screen issues
3:08 - YUV/RGB Color Issues
3:48 - Mistake #3 - Cache is Full
4:00 - How to fix full cache
4:45 - Running a speed test
5:18 - Mistake #4 - Technical Difficulties
5:26 - Fixing technical issues
5:53 - Mistake #5 - Delayed Audio
6:01 - Fixing audio delay issues
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This video description contains external affiliate links to products or services that I have used. There is no additional cost to you if you purchase products using these links. I may receive a commission if you purchase this helps me continue to create free content on this channel!

[@zephanmoses]

Hey everyone! Zephan here to let you know there's some helpful links in the description to some of the gear we talk about as well as the Facebook groups I'm a member of when I need to find some help. Enjoy!

[@luketoh1]

Hi! Thank you for the tips! I have a question on audio delay and hope you can provide some ideas: If I have 1 video source from a camera, and 1 video source from a PC, and 1 audio source from the sound desk which carries the MICs and PC Sound....how should I handle the audio delays if the MICs and PC (if PC playing a video) have different delays but going through the 1 sound desk? Oh, and they need to feed to loudspeakers for live audience AND live streaming.

[@zephanmoses]

@@luketoh1 You wouldn't be able to handle different delays unless you split the audio sources out. Right now with an ATEM you can add delay to Mic Input 1 and 2. Beyond that you'd need a specialized audio mixer that can delay each input separately. Theoretically there should not be delay coming from the audio out of the PC. So typically what I'll do is put my microphones through one mixer that goes into mic input 1 and add a slight delay in the software control of about 4 frames. Then I'll bring in the PC playing a video and audio over the HDMI plugged into the input of the atem with no delay added.

[@luketoh1]

@@zephanmoses thanks for the ideas. But because we are playing it to a live audience as well as live streaming, the audio comes through from the mics (via soundboard) and from PC (also via soundboard). Do you think if Macros can be used for different delays depending on what is being used at the time could be done?

[@luketoh1]

@@zephanmoses with regards to PC and pc audio via HDMI, how would I allow the live audience to hear that audio?

[@zephanmoses]

@@luketoh1 Probably not. You're going to need a more advanced sound mixer. That's when we bring in an audio company to handle that since things need to be routed in the room and separately to the livestream. There's a certain point where you have to bring in a specialist and this would be a good case for that.

[@Multiturmio]

Thanks for the tip about the YUV color space. We had an issue where certain computers and cameras were appearing as magenta-green in the stream, and this happened when they were plugged in Mini Pro Extreme ports 1 and 2 only. Ports 3-8 were always fine for any source. We sync sounds by using an analog mixer for all of our sound work: wireless mics, wired mics, sound recorders etc. We then take the stereo mix from the mixer to the Atem Mini Pro's mic1 input (we use just a 30cm short unbalanced double 6,3mm to single 3,5mm) and the picture and the sound always go hand-in-hand 1:1 to the stream. Not sure if any sound engineer recommends it, but we have not encountered any issues so far.

[@ViktorGamov]

Thanks for this video. Specifically for Input 1 explainer - I noticed color and contrast problems with capturing computer screen. I thought problem was with monitor color profile I used with atem.

[@Thebearcave1776]

Thanks for sharing about the different video type for input one; first time I've heard that. Awesome.

[@markhepi7791]

Thank you 😊 great content! I had issue with the first atem mini with audio drift. I now have an extreme and no issues. Love it 😍

[@fueradelpulpito2564]

Hi Mark, how did you solve the drift problem?

[@markhepi7791]

@@fueradelpulpito2564 I didn’t for the atem mini, the very first batch of atem minis had issues. I would have to turn power off so the drift would stop. It was only noticeable after 2 hours and got worse as time went on.

[@aninXasil]

Thank you Zephan! With the help of your video, I was able to fix an issues I had on show day. Much appreciated!

[@richardpaulrobinsonvideoblogz]

Thanks for the heads up well appreciated x

[@Intenzity]

For your cable length issues - have you any experience with the CAT5 extenders for HDMI? They are a converter box that lets you do 100 foot runs with CAT5/6 (ethernet) cables. About $40 for a pair of boxes that take HDMI in on one side, push the CAT5 to the other box where it goes back to HDMI. Trying to solve the 75-100 foot camera placement issue.

[@zephanmoses]

A lot of people have issues with those cheap extenders. To be honest SDI is the most reliable option.

[@teresamunoz9389]

Hi I’m having trouble adding the ATEM MINI to the network, I open the atem controler in the computer and it doesn’t find it by using a cat 5 cable i use the usb c and it does work i tried changing it and it doesn’t allow me.

[@aliveaudiovisual7181]

Thanks a lot for the content. I'm from Brazil and I follow your channel. See if you can help me: I have an atem mini pro and I notice that input 1 sometimes loses a lot of resolution when I have more than one camera connected. Another problem I had recently was that the signal that was being sent to the computer had some kind of interference, as if it were a "glitch" effect. Do you have any idea what could be causing these problems?

[@zephanmoses]

Could be this: kzbin.info/www/bejne/fKHKeaV5mK-CrNk

[@muraljoe]

Thank you! Good video.

[@gmckelos]

Hello Zephan! Thanks a lot for your great video tips! They rock! Please I have an issue. Same old HDMI-working-only-on-HDMI-Port-1. So the thing is that I am plugging in 4 PCs into the 4 HDMI Ports. However only Port 1 works. What could be the issue here? Please help!

[@zephanmoses]

More than likely an issue with the computer output being YUV vs. RGB. I usually run my laptops through a scaler like a decimator before sending them into my switcher.

[@alirezakamran5647]

Thanks for sharing. My Hollyland Mars 4K does not work with ATEM Mini Pro (None of the HDMI ports work). Would you happen to have any idea?

[@zephanmoses]

The atem isn’t 4K compatible so if you’re sending it a 4K signal, you won’t see it.

[@danialdaoud]

I'm running into the problem of experiencing lag during recording through OBS (haven't tried streaming yet), and I can't figure out why. Setup: 3 cameras > hdmi to Atem Mini Pro For two of the cameras I use a micro hdmi to a full size hdmi. The third camera has a full size hdmi. I'm using OBS to record. It doesn't always lag, only occasionally, and only one or two cameras will lag in the recording, rarely all three. So usually I cut to the camera that doesn't lag, but I can't always do that. It's not always the same cameras that lags, which makes me think that the problem is with the OBS. When I monitor the multiview output it seems fine, but not in the recording. Maybe OBS is the issue? Have you ran into this issue?

[@randomhandle2012]

This helped us to solve the problem of streaming our church service.. Thank you for sharing.

[@GA-ko4ew]

❤Top Notch Info❤Thanks from UK.

[@purnachandu8502]

Thankyou for this vedio. In my atem mini pro first hdmi input port is not working and sometimes hdmi output also starts blinking.Can you tell me what was the problem.

[@zephanmoses]

Hi Purna, if you look at one of my recently released videos I explain why HDMI input 1 might not be working and how to fix it: kzbin.info/www/bejne/fKHKeaV5mK-CrNk

[@PaulStephenson003]

great tips! Question - have you seen or heard of the issue where the ipad disconnects sometimes and momentarily stops streaming to the atem. it always comes back but it cycles. I've seen this on every usb-c hub with HDMI we have (3 of them), so it doesn't seem like the hub is the issue.

[@zephanmoses]

I don’t use an iPad in my streams but I would recommend only using the apple branded adapter for hdmi output and not using third party brands.

[@PaulStephenson003]

@@zephanmoses good advice - just ordered :)

[@LanceJohn]

Question about the HDMI fiber cable, will I still have control over the camera with the ATEM software?

[@zephanmoses]

We've tested it with a blackmagic 4k and 6k camera and can confirm it does still work when controlling things like focus, iso, etc.

[@etanmatt]

Thanks a lot. Very helpful vid

[@zephanmoses]

Thanks for watching

[@beardedkirby]

I do a pre recorded video podcast. I have a Sony zv e10 that I use a micro hdmi to hdmi. I utilize programs like riverside or squadcast to record. I purchased the atem mini pro and I just could not get any camera signal to come through. I'm not trying to do a live stream I just want to be able to switch to different cameras while I record? Any guidance will be appreciated 🙏

[@zephanmoses]

I use Riverside frequently but I know that they require certain versions of chrome for it to work right. You may also want to check your chrome camera permissions and to make sure you bought a proper usb-c cable for the atem. Not all usb-c cables are the same because some only pass power whereas others pass data.

[@BurninSven1]

My two mini works great and I have not noticed any ways to make any mistake what so ever. All you need for looong hdmi cables is a cable that actually works up to 10 meters if it does not take it back to the store and get one that does work. You can hook up 5 of them to the atem mini original and that should pretty much cover everything you ever would need. Also my minis still run on the original firmware and I get no synch problems with audio at all. So I think you must do something wrong. I use three computers for my streams. In two of them I also have the Intensity pro capture cards and one streams via USB and I get no issues at all. On top of that I can hook up my backup mini and my old atem tvs and my multichannel Behringer mixer and my multichannel soundcard and preamps. I can also use my recording software Logic as a mixer, mediastation or just record music on air or all at the same time. On top of that on the audioside of things I can use Logic and its multichannel soundcard that is hooked up to the fourth computer with the atem tvs. I use both OBS and Flash Media Live Encoder and if I want also CamTwist.

[@liberate26]

Using atem mini pro, I have had cache get full during the stream. Location has fiber internet and we are getting speeds of 900 upload. Any thoughts on what would cause cache to fill up?

[@zephanmoses]

It could be the platform you are streaming to, the quality of Ethernet cables you’re using, switches or firewalls preventing the signal from hitting the destination.

[@josefranciscolopezjavier1255]

Hi Zephan, I have two problems with atem mini, I hope you can help me. 1: I´m using 2 cameras sony zv1, both send 4k video but only one shows the image, the other one is black, I changed the cables and have the same mistake. 2: I connected the atem mini to a monitor but it does not send an image, however if I connect it to a tv screen, the signal is seen. Thanks a lot =)

[@zephanmoses]

Regarding your first problem, try sending the video into inputs 2-4. Input 1 behaves differently because of YUV color space. Regarding your second problem, you have to make sure you are using a compatible monitor. Computer monitors have a limited framerate and color space that they are compatible with. You can go into the atem software control and change the framerate that your atem is outputting to 24, 30 or 60fps to see which framerates are compatible. Computer monitors are typically not good to use - I would get a production monitor.

[@livestreams7672]

Maybe sone can set me in the right direction.. When I have a solid slide when streaming, the bit rate goes down on the ATEM and KZbin shows an error because the bit rate is down. I can't find anything in the ATEM software that allows for a constant upload rate/speed. am I missing something?

[@zephanmoses]

The ATEM uses a variable bitrate so it will automatically send less information to save bandwidth when you are on a static image. Any encoder that has a variable bitrate will do that. You can't change how the built in encoder operates outside of the built in settings which we made a video about here: kzbin.info/www/bejne/lYibY2p5d6-Up5I From my experience, KZbin gets cranky about these things but it doesn't end the stream so long as you don't have auto stop enabled. It shouldn't be a big deal. I usually just ignore the warning. However if it were an issue you might want to look at OBS and do software encoding since you can control the bitrate better and fine tune it. You could also look at alternative hardware based encoders that keep a constant bitrate. But that error is happening because the encoder is doing its job properly.

[@rfranco0]

Hey can you ho do you how to fix this massage I have atem studio and I get a output message require black magic ultra studio divece

[@brucekubwayo7461]

THANK YOU ! QUICK QUESTION, WOULD YOU RECOMMEND RESETTING ATEM MINI PRO TO FIX THESE PROBLEMS?

[@zephanmoses]

It can’t hurt but it’s not a one size fits all solution. Half the time the problem is user error and not having a full understanding of the atem workflows. It depends on what your issue is.

[@PrAfranio83]

Hello Zephan I bought atem mini but is not capture the video camera On right corner atem software control in output saying not connected and is not showing anything Please let me know if is anything I can do it Thanks in advance

[@zephanmoses]

Thanks for reaching out. I'd need to know a little bit more about how your atem is connected in order to help you. How is the atem connected to your computer? You need to use a USB-C cable if you want to capture a camera into the computer. If you're looking to use the built in encoder, the ATEM needs to connect to an internet router using an ethernet cable.

[@langstonpro5944]

Good video, but do you have a link to BMD’s official literature that shows the YUV/RGB difference with inputs? I haven’t seen that anywhere except here. Good looks

[@zephanmoses]

They don’t really document it anywhere. But on the atem mini input 1 is YUV and on the extreme inputs 1&2 are YUV whereas the rest are RGB. It’s referred to very frequently in the Facebook groups and online forums.

[@kamileqone]

How to solve this issue?

[@zephanmoses]

@@kamileqone it’s not an issue. You just use inputs 3-8 for anything that has a different color space.

[@jf_blanco]

So nothing official or scientific

[@justindloski9129]

I’m using the ATEM mini for videography. I run a camera to the ATEM via HDMI and ATEM to Dell XPS via USB-C. I have screen flickering on the OBs screen that I can not figure out why it’s happening. I’ve tried everything. Does anyone have any advice? Thank you

[@zephanmoses]

How long are your hdmi cables? A lot of people make the mistake of getting hdmi cables over 30 meters. Hdmi isn’t made to go that long unless you get fiber.

[@ghundmanful]

I'm getting a magenta multi view screen. When I turn the Atem mini pro off I het a green screen. When next i turn the EIZO monitor off and up again things are back to normal. However, the multi view issue remains. The Atem software on my laptop has no issues. Need help!

[@zephanmoses]

Typically if you are getting a magenta or green screen you have a color space mismatch. Most people get this issue if they plug the atem into a computer monitor rather than a video production monitor. It can also happen on the rare occasion that you have a bad cable but it is more than likely a color space issue. Change out your monitor to a TV or a video production monitor and you shouldn't have that problem anymore.

[@ghundmanful]

@@zephanmoses Great. Thanks.

[@wynand5050]

Please help my Atem mini pro output monitor stop working first to start flickering and know it doesn't work at all sometimes it just comes on for a moment and then gets a black screen again. I am using a Dell monitor. Also, try a second Dell monitor same problem. Did try different HDMI cables, did use different VGA cables also make use of a DisplayPort. All the other functions on OBS worked 100% it's just the ATEM output that is not working.

[@zephanmoses]

I responded to your other comment. I would not use a computer monitor. They’re not compatible with all of the frame rates that the atem outputs. Use a production monitor.

[@DrinkingWithDrewShow]

I am having a released problem with OBS not finding the camera source. Sometimes it works, other times it doesn’t. It’s 50/50. I’m using the ATEM Pro Extreme ISO. Any ideas?

[@zephanmoses]

Not sure what you mean by "released" but make sure the ATEM is fully up to date with the latest firmware, make sure OBS is up to date with the latest software and ensure that you're using a proper USB-C cable that transfers data. I like this one from IOGear: bhpho.to/46Jm0Wh

[@DrinkingWithDrewShow]

@@zephanmoses sorry that was an auto correct typo. It should have said ‘reoccurring problem’. Yes both are up to date with the latest updates. Not sure why OBS is having issues finding my switcher. I even tried to laptops and it’s the same issue.

[@EAMission]

I have two cameras, a Canon DSLR and a Sony handycam. The Sony outputs 16:9 full screen, but the Canon does not. It outputs smaller than the Sony, with a black frame surrounding the image. Is there a setup that fixes it??? Thank you👍

[@zephanmoses]

You need a canon camera that has clean hdmi output. Many older models don’t have that. Google for your camera name plus the words “clean hdmi output” to find out.

[@Walaby50]

I have one weird issue when it comes to edit. We record everything in ISO mode and internally in our Pocket 6k G2s. But we record the audio seperatly, but send the sum into the atem. I edit the footage with the ISO files and audio is sync, but as soon as i replace the ISO with the RAW files, the audio is off by 2-3 frames… No idea where this is coming from sadly

[@zephanmoses]

Very strange to hear that. I don't shoot with Blackmagic cameras so unfortunately I'm not as familiar with the workflow. Have you tried reaching out to support to ask them about it? I wonder if there's some sort of framerate or audio sample rate mismatch?

[@Enolavisten]

@walaby50 Did you ever find a solution to this, I have had similar issues.

[@ChrisSitumorangProject]

helpful tips. thx

[@luisfreddysperezruiz9094]

Is there any way to synchronize the delay that may exist in the video from different cameras in the atem mini or atem software? as they do with the audio

[@zephanmoses]

The only delay you can do in the atem mini pros and extreme is adding up to 8 frames of delay to mic input 1 and 2.

[@luisfreddysperezruiz9094]

@@zephanmoses when you use different cameras each one processes the images at different times and there is a delay

[@zephanmoses]

@@luisfreddysperezruiz9094 hasn't been an issue for us. We typically use all Canon cinema cameras but we've had no problems mixing a Canon C70, Canon XA55, Canon C200, Canon C300 and EOS R. It's certainly important to know which cameras should be a wide shot vs. which should be a close up of someone's mouth moving but I've done over 100 livestreams in the last 12 months and not once has it been a problem.

[@TonyBabarino]

Here's questions some of have: 1) When streaming from ATEM Mini Pro ISO to KZbin, my image looks reversed.....but when I play back the (saved) livestream, it looks fine (normal; not "backwards"). Words on paper read backwards during recording but look normal on KZbin playback. 2) ATEM software audio show I'm getting sound but hear nothing during (or on playback) of livestream. Headphones connected to laptop are set up correctly; just can't hear myself.

[@zephanmoses]

Hi Tony, The video being flipped or reversed is something that is only being seen by you, it's not being seen by your audience. This is most likely happening when you are using the ATEM Mini Pro ISO as a webcam and not when you are using the built in encoder to send an RTMP feed to KZbin if I had to take a guess. This is something that you'll see happen on Zoom as well (although Zoom has a check box to flip the image in the settings). This is something that many webcams do so you don't get confused when pointing one direction or another while watching yourself. Think about it this way, if you have a webcam pointed at you and you raise your left arm, from the camera's perspective it's actually your right arm. This flip "feature" happens to prevent you from getting confused. If you start using the ATEM's built in encoder this shouldn't happen anymore.

[@zephanmoses]

To answer the second part of your question, there's a lot of things that could be going on here and it most likely has to do with how you are set up. We typically recommend having an HDMI monitor that takes the output from the Atem's HDMI port and then monitoring sound through that. You'll also want to connect a separate laptop or device to the stream to confirm that audio is going through. If you're seeing sound levels moving within the ATEM software you'll want to make sure that microphone or camera input is set to ON. You'll still see levels moving even if the sound is set to OFF. The audio will not go out over the livestream unless it's turned on. After all of this if you still find that you're having trouble, we've developed a full A-Z course on Livestreaming called "Six Figure Livestreamer" and you can get access to it here: www.contentcreator.com/6-figure-live-streamer

[@OkayestHunter]

Would you recommend the Active HDMI over the HDMI Fiber, or is there not that much of a difference? I think my HDMI cable run is ~30'

[@zephanmoses]

I would use hdmi fiber first. I’ve had active cables cause issues.

[@OkayestHunter]

Thank you!

[@OkayestHunter]

If you have recommendation and affiliate link for one that goes from mini HDMI to HDMI I’ll buy now. Amazon would be preferred

[@zephanmoses]

@@OkayestHunter I’m sorry I don’t. You might need a mini hdmi adapter first. Not sure if they make fiber cables that have anything other than full size hdmi on each end.

[@juanm.aguayo-leal9795]

You solved 2 of my problems (and possibly future ones). Thank you! You have a (thankful) new subscriber! 😎👍🎬

[@zephanmoses]

Great!

[@questshun808]

So the atem has to be hardwired to the internet router? I currently have the atem connected to my MacBook via Ethernet and using the atem controller software on my MacBook to start “on air” and when I check KZbin it’s not receiving any signal. Help please 🙏🏾

[@zephanmoses]

That is why it’s not working. Your atem isn’t connected to the internet if it is plugged into your computer.

[@questshun808]

@@zephanmoses thank you!!! I’ll try that!

[@Thebearcave1776]

Hmmm, ATEM Mini Pro ISO doesn't see my new Elgato Facecam. I'm sure it's the bi-directional cable issue? Seems a bi-directional USBC to HDMI cable is hard to find. I'm so confused. Anyone have thoughts?

[@zephanmoses]

The atem is not compatible with usb cameras. Usb-c to hdmi cables don’t function that way. They are only made for outputting a video feed from a computer’s USB port over HDMI. You would need a UVC to HDMI converter and even still you will have a lot of lag: amzn.to/3v1DYBO

[@Thebearcave1776]

@@zephanmoses ALLLL of those videos and reviews I watched of the Elgato Facecam and the ATEM switches, over and over, FAILED to mention such detail. Now it all boils down to ordering a cord (HDMI mini to HDMI) for my Canon EOS Rebel T5i. Anyone want to buy a Elgato Facecam? I know someone that is having a great sale on one. Thanks for the quick response, you're awesome.

[@KielinThompson]

My LOGIC PRO DAW audio is going into mic 1, I'm getting signal from logic but none through the atem mini for the live feed.

[@zephanmoses]

Check your line/mic settings in the atem software, then check the audio panel in the software control to confirm the mic input is on and levels are set properly.

[@KielinThompson]

After checking my routing and panels I still didn't get a signal through the atem mini software.

[@zephanmoses]

@@KielinThompson do you have any other recording devices you can plug that cable into in order to guarantee that the audio signal is indeed coming down the cable? It doesn’t make sense that you’d get absolutely nothing unless it was a settings issue or you (in unlikely circumstance) have a faulty input port. Can you plug a different audio source into the atem? Have to go through basic troubleshooting to rule out if it’s the cable and the signal vs. an issue on the atem itself.

[@SAVPTVOnline]

My atem mini output doesnt work, what is the possible solution

[@zephanmoses]

It could be anything from a bad cable to you are using a computer monitor instead of a production monitor or TV that is compatible with the framerate you set in the software control. Step 1: Change to a different brand and length HDMI cable Step 2: Go into the software control application and change the output framerate to 24, 30 or 60 frames to see if one is compatible with your monitor. Step 3: Use a different monitor that is made for production (and not just a TV or computer monitor). Make sure the monitor is compatible with 1080p in all framerates from 24 to 30 and 60. If those don't work you may have a damaged or faulty HDMI port and will need to contact Blackmagic for replacement.

[@calvarychapelleander3605]

Question: I have an Atem Mini Pro. I am having an issue where I can't seem to get rid of whats on my camera's LCD screen when it goes through the ATem. Is there a setting I'm missing to get rid of what's on my Sony's LCD screen in the ATEM? I try to do it on my Sony Camera but I can't get rid of everything STB will always remain or battery. Now a capture card works to completely get rid of everything but I was hoping not to have get 3 or 4 capture cards to work the Atem. Is there a setting I'm missing on the Atem that will fix this? Anybody? Thanks in Advance!

[@zephanmoses]

Thanks for your question. I answered this already on my other video.

[@calvarychapelleander3605]

@@zephanmoses do have a link to that video?

[@EAMission]

@@calvarychapelleander3605 go to "Ctrl over HDMI" settings and turn it off. Or if it is a DSLR camera like mine, just press the "info" button and screen signs will go off.

[@ryannrjohnson]

Hello, I've been having an issue with audio dropping in OBS from the Atem Mini Pro ISO. Once I put in the streamkey and go live on Facebook the audio drops out and I have to go in mic properties and uncheck Use Custom Audio Device then recheck it to get the atem audio to turn back on. Not sure if this is an issue with the Atem or OBS but just thought I'd ask in case you know a solution because it just recently started doing this a few months ago. Thanks for any help you can provide.

[@zephanmoses]

Sounds like an issue with OBS I would either make sure OBS is up to date or potentially downgrade to a previous version. Since you mentioned you had to go into OBS settings to fix it, doesn't sound like an ATEM hardware issue.

[@ryannrjohnson]

@@zephanmoses Thanks, I'll look up how to obtain the previous download version since it's up to date. 👍

[@zephanmoses]

@@ryannrjohnson obsproject.com/download look for the "Previous Releases" button

[@ryannrjohnson]

@@zephanmoses okay so it’s been a few weeks since I downgraded to the previous version and I wanted to let you know that your advice completely fixed the issue, sound stays on and we no longer have to uncheck then re click the checked box in OBS settings because the sound no longer goes out when we start the livestream. Thanks so much.

[@zephanmoses]

@@ryannrjohnson Great!

[@tommydv]

I have been experiencing "choppy" video when using it to record video on my laptop. Whether I use vMix or OBS, the same problem happens. Thanks for the Facebook ATEM mini group link. I will check them out, but if anyone here has a solution to stop having choppy video, please let me know, thanks.

[@zephanmoses]

If it’s the same result from two different softwares it sounds like it’s a computer hardware issue. What are your computer specs? What is your processor speed? Graphics card? Ram? Available Hard drive space? What bitrates are you recording at? Where is it choppy? On the platform you stream to? In a recording? My first suspect would be the hard drive or processing power. If you are using an integrated graphics card and not a dedicated graphics card, that would explain poor performance.

[@lucidghostgirl686]

I have a Canon eos m200 and yup black. My Samsung s20 + works fine, I' have a 10 foot cable. They're good quality., I have a micro hdmi ro hdmi. My phone works in number 1. I have 1080p 59.xx set and clean hdmi put. I can't find any budget cameras for £500-£600. I have all the latest s/w and firmware. It's an Atem mini Pro. Any advice would be appreciated 🙏

[@zephanmoses]

Input 1 on the ATEM is a YUV color space whereas the inputs 2,3 and 4 support RGB. Try plugging your Canon EOS M200 into inputs 2, 3 or 4.

[@lucidghostgirl686]

@@zephanmosesThank you for getting back to me. I've tried this, still nothing. Both are new. I WILL join the fb groups. Many thanks

[@zephanmoses]

@@lucidghostgirl686 I'd consider trying a different brand of micro to full size HDMI cable at that point.

[@EranMahalu]

how do you avoid atem recording the zebras and other screen info?

[@zephanmoses]

You need to go into your camera settings and disable those items from outputting over the HDMI or SDI outputs of the camera.

[@KLRCAT]

3:45 - "The ATEM does not work with 4K signals." Well, that explains why the 4K PTZ I set up today wasn't coming in over HDMI (even though it was showing up on the PTZ controller screen). Also I'm pretty sure the ATEM does work with 4k signals cause I have run a DSLR at 4k 25fps and it sent with no issues to the ATEM.

[@zephanmoses]

Per both the manual and the tech specs - All ATEM Minis and Extremes max out at 1080p at 60 frames. They do not receive a 4K signal and certainly would not receive a 4K 25fps signal but rather the camera is probably outputting at only 1080p. Depending on the camera model you have, it will automatically down-scale the output resolution to 1080p when it notices that it's connected to an ATEM.

[@KLRCAT]

@@zephanmoses That makes sense, it was most likely downscaling in that case.

[@tcwdoggy]

I can't visualize 25 feet. Meter conversion in video please.

[@zephanmoses]

You can google feet to meter conversion pretty quickly.

[@tcwdoggy]

@@zephanmoses Then I will have to interrupt the video all the time.

[@zephanmoses]

@@tcwdoggy 1 meter = 3.3ft

[@eventsunlimited2338]

Thanks for thenice ans helpful videos. Really learned a lot watching them. Can i suggest one thing though, can you please not use any background music. it distructs from the message. Thanks

[@zephanmoses]

Thanks for the feedback.

[@canukpiper]

I really appreciate your helpful tips, well worth remembering even if you are a pro Can I suggest another common mistake . Not remembering to tick the record separate iso files box and also not opting for the Hyperdeck high quality recording option where possible, to have a high quality file of the stream. It's part of the switcher settings on the right hand side at the bottom where it says record stream . no iso means no separate files to edit later

[@zephanmoses]

Absolutely! Great tip.

[@HomeIoT-vn9dh]

My video is flipping... How do I fix it?

[@zephanmoses]

Where do you see it flipping? If you’re in Zoom there’s a setting in Zoom preferences but I need more information about your setup. The atem won’t just flip the image.

[@MrJani0951]

i using 50m optical fiber HDMI cable and there is no any problems

[@zephanmoses]

That's great! We love using fiber cables. We did a video about that here: kzbin.info/www/bejne/o6WZdqttos6CnNE

[@MrJani0951]

@@zephanmoses i watched and also commented 4 months ago ;)

[@zephanmoses]

@@MrJani0951 Awesome. Thanks for the support!

[@robnell]

ON AIR button doesn't work, but was working before...

[@zephanmoses]

Contact Blackmagic support regarding hardware issues.