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Watch the FULL Real Talk with Zuby Podcast ft. Chris Voss here:
• Chris Voss - Top FBI N...
In a conversation between Zuby and Chris Voss, Voss shares his journey from aspiring to be a police officer, inspired by a movie about heroic New York cops, to becoming an FBI agent and a hostage negotiator. Voss initially pursued law enforcement to make a positive impact, despite disappointing his father by taking a job that didn’t require his college degree. His path led him to volunteer on a suicide hotline, where he mastered the art of proactive listening and empathy, transforming his approach to crisis negotiation.
Voss highlights the similarities between negotiating with someone in crisis and dealing with business clients, emphasizing the importance of understanding what the other person truly wants, whether it's in life-or-death situations or in business negotiations. He also discusses the unique challenges of handling different types of crises, like a person threatening suicide versus someone in a hostage situation, stressing the universal nature of human behavior and communication.
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