Thanks for your comment and I'm sorry to hear about this. We always recommend soaking the line in water for 24 hours before first use as that will help soften the line, make it less brittle and last for longer. Thanks, STIHL GB

Thanks for your comment. As STIHL Great Britain, I'm afraid we don't know availability in India. If you contact STIHL India, they will be able to help you. You can find their contact details here: www.stihl.in/en/service-events/contact Thanks, STIHL GB

Thanks for your comment. It's due to be available in Great Britain in autumn. Thanks, STIHL GB

Thanks for your comment. The white cover is mainly to stop the line unravelling before it gets used - it's not actually necessary once the spool is on the tool, and it works just as fine without it on, which is why we say it can be discarded in the video. I hope that helps, thanks, STIHL GB

Thank you for your comment and I'm sorry to hear about the issues you have been experiencing. Have you spoken to our Customer Services team at all? You can adjust the rain sensors so that it will still mow in the rain, although we wouldn't recommend having it mowing the lawn if it is really heavy rain or the lawn is sodden. Thanks, STIHL GB

Thanks for your comment. Do you have the AutoCut 3-2 mowing head on your grass trimmer? If so, it should have the orange fan wheel on it. If not, then you may have a different mowing head - which grass trimmer model do you have? Thanks, STIHL GB

@@STIHLGB Thanks for the reply. I have a FSA57 but it has an AutoCut 2-2. How can I change this mowing head.

@@johnmuscedere5767 thank you for your comment. I think you might have an FSA 56 rather than an FSA 57 (the FSA 56 was the predecessor to the 57 and came with an AutoCut 2-2 head as standard). There are some instructions in this video here showing you how to change the line spool in the AutoCut 2-2. Does this help at all? Thanks, STIHL GB

@@STIHLGB Hello. No, I definitely have a FSA57 with a Auto-cut 2-2. I verified this in the instruction manual. I just would like to replace the Auto-cut 2-2 since it is damaged. There is no mention of this in the instruction manual. I have no trouble spooling the line. Thanks.

@@johnmuscedere5767 are you based in Great Britain? We definitely don't sell the FSA 57 with the AutoCut 2-2 here in GB, so unfortunately we don't have any video instructions for it. If it's not clear in the instruction manual, and you don't want to take it back to a dealer, then we would suggest you contact STIHL Customer Services and they may be able to provide some additional support. If you are based in Great Britain, then you can do that by emailing [email protected], but if you are based outside of GB, then you can find contact details for the other STIHL subsidiaries around the world here: corporate.stihl.com/en/footer/contact/distribution-worldwide Thanks, STIHL GB

Thanks for your comment. One thing to try would be to re-wind the spool less tightly, even if it means making the length of line shorter to accommodate this. I hope this helps, thanks, STIHL GB

Hi, thanks for your comment. The tool only versions have just arrived in our Distribution Centre, so they will start to be sent to our dealer network later this week. Thanks, STIHL GB

@@STIHLGB so the STHL RM 453.3 PV. Will be in the uk this week? Why is my supplier saying end of July??? Do you guys actually know what you’re doing?

@@user-fv8rn4gi3x sorry, but I assumed you were talking about the ASA 20 in the video. Your STIHL dealer is correct - the RMA 453.3 PV is due in at the end of July. Thanks, STIHL GB

Hi there, thank you very much. Unfortunately, we don't have any insight into the making of the Ad. Many thanks, STIHL GB

Hi there, we're really sorry to hear that. Unfortunately, we can't speak to how support works in the US, but from the sound of the issue the best thing you could do is take it to a dealer. The STIHL Approved Dealer network is there to provide support with exactly this type of problem where a physical repair is needed. I am sure our colleagues at STIHL USA will get back to you as soon as possible, many thanks STIHL GB

Hi, thanks for your comment. If you can't take the head apart as shown in the video, we would recommend taking it to your nearest STIHL Approved Dealer for them to take a look at? Thanks, STIHL GB

Hi Brian, thank you for your comment. AutoCut C 3-2 is compatible with the FSA 30, but it will dramatically reduce the operating time compared to using the standard PolyCut head with blades (included with the tool). We would only recommend using the AutoCut head if you have multiple spare batteries. And, thank you for pointing out the error on the website. The FSA 30 is a new tool and the compatible accessories have not been updated yet, but this will be amended very soon. Many thanks, STIHL GB

​@@STIHLGB Hello Stihl GB. Thank you for the very quick reply and advice. I decided to buy the package since i can use the extra batteries on my GTA 26. Thanks. Brian.

Hi Craig, sorry to hear that. If you are finding that the line is constantly breaking, it may be worth looking into a grass trimmer that can take a thicker line or a duro-cut mowing head. You can find out more about which type of line is best in which situations, on our website here www.stihl.co.uk/en/garden-ideas-and-advice/power-tool-maintenance/grass-trimmer-tips/replacing-trimmer-line#choosing-trimmer-line

Hi there, unfortunately the plastic sleeve on the replacement pre-wound line spool is not designed to be removed. Our technical team would normally cut it to remove it, and replace with a new spool. Many thanks, STIHL GB

Hi Craig, thank you for your comment. A good trick to make your blades less brittle is to soak them in water overnight. It will make them more supple and help them to last longer. Many thanks, STIHL GB

Thanks for your comment, and we're sorry to hear you feel this way. I will pass this feedback on to our Product team. Thanks, STIHL GB

Thank you for your comment. We're sorry to hear you don't like it. Could I ask which specific chainsaw you have with the Quick Chain Tensioner on it, so that I can pass this information on to our Development team? Thanks, STIHL GB

@@STIHLGB On the saw in question, I have the MSA-140C electric. I have four other Stihl saws (MS170, MS211, MS362, MS180C) and have converted the quick tensioner to a normal tensioner on my MS180C. I love the saws, you can keep the quick tensioner.

@@michaelnessle8354 Hi Michael, thank you very much for providing that information, that is really useful and we'll make sure to pass it on. Many thanks, STIHL GB

Thanks for your comment. The FSA 86 R comes fitted with an AutoCut C 6-2 mowing head as standard. This video shows you how to replace the mowing line on that particular head: kzbin.info/www/bejne/Y6Ctp4usbMuheqs Thanks, STIHL GB

Hi, thanks for your comment. Yes, you can fit some of our grass cutting blades to an FSA 90 R. If you go to the product pages on our website, they will have the compatible products listed in the description. For example, on the GrassCut 230-2 or 260-2 blades, you can see the FSA 90 R listed: www.stihl.co.uk/en/ap/grass-cutting-blade-2-blades-13876 You can see all of our cutting tools listed here: www.stihl.co.uk/en/ac/grass-trimmer-brushcutter-clearing-saw-accessories-99374/cutting-tools-99376 Thanks very much, STIHL GB

@@STIHLGB thank you For the reply & information it’s greatly appreciated. Just one last question do the blades come with a fitting kit ? Or does this need to be purchased separately. Thank you

@@tonycuddlez thanks for your comment. You don't need a fitting kit but you may need to buy a guard to be used with the blade. The part number will depend on which blade you decide to go for, so we would really recommend speaking to a STIHL Approved Dealer when you get the blade as they will be able to advise you exactly what you need. Thanks, STIHL GB

Thank you for your comment, and we are sorry to hear you are having trouble. Our line is hydroscopic so dehydrates over time, which makes it more brittle and liable to breakage. To avoid this problem we recommend soaking the line in water 24 hours or more before loading it into the head, as it will make the cord more flexible. Tangling inside the head can be caused by twisting the line when reloading it. It helps to let the line hang free and rotate the spool around the line instead of holding the spool stationary and winding the line around the spool. We hope that helps. However, if the tangling is a persistent issue even when it is rewound, please take it to your local STIHL Approved Dealer, and they can look into it further. Many thanks, STIHL GB

Hi there, we have a video on how to extend the line using an AutoCut mowing head. It also goes through some troubleshooting, so we hope that can help. kzbin.info/www/bejne/oF6ziYyGqaZ4btU Many thanks, STIHL GB

Hi, thanks for your comment. They can be found in the Support and Contacts section of the site under Frequently Asked Questions here: www.stihl.co.uk/en/support-and-contacts/frequently-asked-questions/battery-working-times Thanks, STIHL GB

@@STIHLGB Thanks for this. Can you confirm the battery working time for the AK20 on a Stihl 443.3 as it only gives area coverage.

@@Elfin4 thanks for your comment. I'm afraid we only have area covered for battery mowers, not working time, as we think that gives the best idea of what type of garden (small / medium / large) each mower is suitable for without having to take into account variables such as the speed the person is walking, the length of the grass etc. Thanks, STIHL GB

Hi, thanks for your comment. No, you don't need to buy a whole new mulching kit, you can just buy the blades, although we would also recommend replacing the bolt and washer at the same time. The part number for the blade is 6338 760 9900 and the washer is 0000 702 6600. The part number for the bolt depends on the serial number of your machine so if you speak to your nearest STIHL Approved Dealer, they will be able to order everything up for you. Thanks, STIHL GB

Hi, thanks for your comment. You can use it in there, but it would give a reduced tool performance compared to the AK 20 (and also wouldn't last as long) so we always recommend either the AK 20 or AK 30 in the MSA 60. Thanks, STIHL GB

Thanks for the feedback, glad that the video was helpful and that you love your FSA 57s too!

Hi, thanks for your comment. The Instruction Manual has a section on Maintenance and Care, and that can be found here: www.stihl.co.uk/owners-manuals-safety-brochures.aspx If it has completely stopped working and it's not clear what the issue is, we would strongly recommend taking it to a STIHL Approved Dealer, as they are trained to diagnose and repair any issues with STIHL tools. Thanks, STIHL GB

Thanks for your comment. For any issues such as this, please do contact the STIHL subsidiary in your country. You can find your local contact details here: corporate.stihl.com/en/footer/contact/distribution-worldwide Thanks, STIHL GB

Hi, thanks for your comment. Yes, it’s a 2-in-1 lubricant and resin solvent, just give the blades a quick spray before and after every use, then run the blades for a few seconds to make sure it’s evenly distributed. Thanks, STIHL GB

Hi, thanks for your comment. The decks on the 2 Series lawn mowers are all steel. Thanks, STIHL GB

Hi, thanks for your comment. Can you advise which mowing head you have? If there is an issue with the head, then please do take it back to your nearest STIHL Approved Dealer and they will be able to help? Thanks, STIHL GB

Update. Went to my ACE and we determined that the 2-2 head I bought was not right. The 3-2 head went right on and works like a charm.

@@josephgibbons1631 glad to hear you got it sorted. Thanks, STIHL GB

Hi, thanks for your comment. This is the channel for STIHL Great Britain so I'm, afraid we can't advise you of the price in India. You can find the contact details for STIHL India here so that you can contact them directly: corporate.stihl.com/en/footer/contact/distribution-worldwide/asia Thanks, STIHL GB