Could be a couple of reasons, under metrics, make sure the "Add to cart" metric is firing when something gets added. Then go into the flow and click on the trigger and click on "preview trigger setup" this will show you all the trigger events, yours should be there. Then click on the actual email in the flow and then click on "view all analytics" for that email, then click on "recipient activity" which will show you what got sent or skipped and why. Also, make sure "Smart Sending" is off on the email. Also, check your spam. If this is too confusing, DM me on Instagram and I'll help.

No, the Abandoned Cart Flow is set up with a "Flow Filter" that's set to "Placed order zero times since starting this flow". Flow filters will be checked before each email is sent. So, if someone makes a purchase after starting this flow they will be removed before the next email gets sent. This is one of the reasons why the abandoned cart flow is so powerful, you can set up a lot of emails but they will only be sent to people that haven't made a purchase yet.

Do it right and it's helpful.

Good for you! This is an abandoned cart email series, it helps people make the decision to complete the purchase they started. Some will ignore it, and some might block it, that's life.

Glad it helped! Yes, Klaviyo added a Custom Liquid section for Shopify 2.0 themes but I still do it this way because it just works.

Make sure they are being added to the correct list and that your Welcome Series is triggering on the correct list. Also, if you have Double Opt-In set up for that list, they will have to confirm before the Welcome Series starts.

assuming it's not going to spam

@@EliWheaton how am i able to turn off the double opt in email until they receive the welcome email? Also for the list when i go to add members it asks me to manually search each one up and add it. Is that correct?

@@rosietick1452 Each list has its own opt-in settings. You can find them by clicking on Lists & Segments, then click on the list you want, then there will be a Settings tab. I don't understand your second question, subscribers should come from a form on your website, or you can import them from a list, or add them manually.

Cheers mate!

No, you have to clone the flow and then attach the newly created flow to the list you want.

@@EliWheaton Thank you I appreciate it

Doesn't seem long to me when you consider how many touchpoints are needed to convert a sale. Thanks for watching!

Can you post a link to your website and I’ll take a look.

Thanks for watching!

Sounds like you haven't correctly integrated Klaviyo with your store.

I don't usually remove someone from the Welcome Series after they make a purchase. I will add a conditional split at the end of the series to see if they've used the discount code and then send them a reminder if they haven't. But if you really wanted to remove them once they make a purchase, you could add a Flow Filter to remove them if they've made a purchase since starting the flow, just like how the Abandoned Cart flow works.

I usually do 1 or 2 days, but you should test what works best for your brand.

Roughly 7 out of every 10 shoppers will abandon their cart, so a lot.

Let me know how it goes!

Thanks for watching!

everyone is having the same issue. Its not showing up in analytics... If you find the answer could you post it... and ill do the same.

@@delisia_j3220 I had to call klaviyo customer care and have them give me custom codes for the product.liquid theme. They said the reason it wasn’t working is because my Shopify store is using a custom theme to begin with

@@Naruto619819 Thank you!!!!!!!

Sounds like you haven't set it up correctly.

Glad it helped!

You can create a segment of people that placed an order but aren't subscribed to your list.

yours has underscores, so it should look like this: document.querySelector('.add_to_cart') ...

I dont mean to be so offtopic but does anybody know a trick to get back into an instagram account? I stupidly lost the password. I love any tips you can give me

@Zev Braylon instablaster ;)

First of all, the way the abandoned cart works is if the customer makes a purchase they exit the flow and will no longer receive the following emails. Also, just my experience, but sales generally requires some pressure to get customers to move through the buying cycle. Lastly, if they don't buy after this series of emails, there's a good chance they aren't your customer. Thanks for watching!

It won't appear until you set it up by following the steps in this video.

Anyone that initiates checkout.

same problem here.....

thats my issue Im searching for it now but I cant seem to find an answer

@@delisia_j3220 same here. Did anyone resolve this yet?

Make sure your code looks like this: document.querySelector('.add_to_cart').addEventListener...etc.

DM me on Instagram: instagram.com/eliwheaton

If it's a new site and you're on a free plan, you might have to double opt-in before you get the first email. Did you do that? The confirmation might be in your spam box.

how do i find the next video?