Great ❤❤

Great 👌 job

This was an amazing video with great content. Thanks to WbD and Jacco. You were at your best.

Sir, I'm an English language trainer based in France, your advice to teach how to make role plays is great. Thank you Andre BERENYI

This guy coaches. Phenomenal.

🔥🔥🔥

That intro is 18 times too long. I disengaged at 2mins30

This is really good content. Thanks for sharing this.

ViaSuccess

Thank you ))

Thank you. Very very useful!

I love it. I am glad that I found this video. This is exactly my expectation for a Coaching.

Very well done ❤love the math behind smarter 🧠

I like video and the open source of this info. Do you have any best practice docs to help small companies roll out CS or CX programs?

Thanks Jacco!! Super helpful, and I feel the energy!

At 15:30, it was not clear about the horizontal axis legends: 1) Are you assuming the T2D3 growth model is correct, and if so, what reasons make it correct? 2) The numbers do not align with T2D3: $15M, $35M, $70M (these are doubles, ok), then $100m, $400m??? Assumption for T2D3 that I read was that we try some what to achieve: 1) MVP stage: $1-2M ARR 2) Then T2D3 will make it scale 100x to make the $100M ARR after 5 years.

Highly IMPACT-full content, tons of elements covered to learn and adapt in Customer Success Operations.

Thank you

LOVE the open standard model for companies to use across all GTM functions!

The way I got engaged to watch 30 mins without stopping this video is amazing and the gold nuggets are way more than great!

Subbed at 6:39 omg 😂😂😂

This a great video, there is so much to learn !

🎯 Key Takeaways for quick navigation: 00:00 🏢 *Traditional hierarchical sales organizations are shifting towards collaborative team-based structures.* - Sales is becoming a team sport, emphasizing the importance of collaboration. 01:00 🌐 *The concept of a "pod" structure, where one SDR feeds two AEs followed by one onboarder, is introduced.* - The pod structure aims to optimize resource allocation and productivity. 02:06 💲 *Pods should aim to keep their cost of revenue below 40% of revenue generated, influencing decisions on revenue targets and deal sizes.* - The pod structure allows for flexibility in structuring teams based on inbound, outbound, regional, or vertical focuses. 03:03 🔄 *Different pod structures can be created based on specific needs, such as inbound-heavy, outbound-heavy, or regional/vertical-focused pods.* - This modern approach aims to align sales and marketing efforts effectively within each pod. Made with HARPA AI

Please stop the music!

I love this guy

can somebody point me out if there's a tool/reference I can use to determine the best equation I can use for the closest R^2? instead of relying manually on Excel?

ViaSuccess

ViaSuccess

BeWiseOc

Thanks for this video. As a coach and mentor myself. I am learning how to be the best mentor/coach to help people achieve their best. I use the 70/30 rule with my clients and I do have 100 hours of free coaching on my portfolio.

what certified coaches think coaching is and what executives think coaching is (or what executives expect from coaching) are polar opposites. Executives don't want this type of coaching. They want thought partners in confidence. They want coaches who have been there and done that as managers/executives. They want insight

This is one of the best presentations I've ever seen!! So much to digest and learn. Thank yiu Jacco! I have a question though. Can this model be used for a free open sourcd platform (non recurring revenue)? Is there a presentation where i can leanr about how to maintain and develop a customer success model or best practices for a free open source? Thank you so much 😊

I love it! this content!

Amazing. We applied these principles and we tripled our revenue last year! Thank you

Amazing. We applied these principles and we tripled our revenue last year! Thank you

Hi. What is the screen you use to write like this. Of you explain what is the solution or share a link . ?

Thanks ❤

This is so straight forward and useful i love it

Jacco - This is a brilliant presentation, but you have SQL and SAL in the wrong sequence. It doesn't change the main point you are making but SAL precedes SQL per SiriusDecisions. SAL comes first because it is the signal that indicates that Sales acknowledges and accepts responsibility to investigate the situation further. Only after Sales has had a chance to speak with a customer and confirm (from Sale's POV) that a prospect truly is qualified do we call the situation an SQL. In the process of teams and hand-offs, the SAL is the "glue" of connection between marketing-team-led processes and sales-team-led processes. In this way, a Sales person can denote a situation is an SAL -- indicating the rep is on the case. But sometimes getting all the qualification information on a situation can take time. Only when a Sales rep is satisfied that a situation is a qualified fit should a sales rep call a situation an SQL.

I think it already was the case before 2020, at least in larger companies the buying center was often half a dozen people and CEO couldn't just bulldoze over certain functions, like CIO, quality manager (in some industries).

You are writing backwards?!#$@😮

Always excited when this guy pops up on my feed.

wow so well explained and with lot of energy , usually we dont smile during such videos 🙂but here ....Can we some videos on Presales as well please.

Thank you so much Jacco Vanderkooij Sir for mentoring me through this video presentation. Learning a lot from your channel. I really love your enthusiasm and love the way u imparted knowledge in me. Wish me the best to get a customer success manager role. Thank you😊😊

Thank you Jaco! You should consider becoming a DJ in your free time 😄

Man looks the spitting image of Michael phelps

Learning a lot. Thank you very much for this awesome content!

Amazing content, thank you for sharing it!!

The theory shared is like a piece of knowledge in this video, the wisdom is executing the model suggested. The hidden devil always lies in the execution of the model as it requires a lot of behaviour challenges.

I’m so distracted by the writing 😂