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@AkashGhadage-gz5bh 2 күн бұрын
How can we send information to a custom CCP while an agent transfers a call to an specific flow
@rajivcoomar 2 күн бұрын
@@AkashGhadage-gz5bh You can send all contact attributes to custom CCP. Use the contact object under javascript. A video on it will be published soon. Meanwhile you can use view to display the information: kzbin.info/www/bejne/mpWUqYquarWGfq8
@AkashGhadage-gz5bh 2 күн бұрын
@rajivcoomar thanks for suggestions and waiting for video on this
@NarendraChatterjee 4 күн бұрын
Thanks Rajiv for sharing the such kind of contents, keep continuing😀
@rajivcoomar 4 күн бұрын
@@NarendraChatterjee Thank you for wonderful comment
@TECHNOLOGY_LOVER786 6 күн бұрын
How we can send notification messages to bulk WhatsApp numbers at a time using twilio please explain
@rajivcoomar 6 күн бұрын
@@TECHNOLOGY_LOVER786 If you have list of whatsapp no in db or loaded in memory, you can call for loop to trigger messages
@fazalillahi5280 12 күн бұрын
Hi Rajiv, great Video series. I have quick question about contact flow JSON for this video. Where I can get it from git hub. Please advise. Thanks
@rajivcoomar 12 күн бұрын
@@fazalillahi5280 Only lambda code are present in GitHub, the contact flow you have to develop by watching the video.
@AnupKumar-k5v8j 14 күн бұрын
Hi Rajiv , Thanks for making this tutorial .Can you please share the Visio diagram you shared at 6:32 timestamp ,thanks!
@rajivcoomar 14 күн бұрын
@@AnupKumar-k5v8j Thank you, I don't have the visio of it but here is the image: github.com/rajivcoomar/AWSConnectTutorial/blob/main/callflow.png
@smritichawla7649 16 күн бұрын
hi nice video . is it possible to implement 5 star rating in dialog flow cx
@rajivcoomar 15 күн бұрын
Not exactly but you can use list or button to display image and in text you can put ** (stars)
@smritichawla7649 13 күн бұрын
@@rajivcoomar bt the issue with buttons is they come one below the another .Is it possible to align thhe buttons horizonatlly since everything in this is so tightly wrapped in shadow root
@SamyarReacts 16 күн бұрын
How to create a work or school account?
@rajivcoomar 15 күн бұрын
Only corporate accounts are supported for Copilot studio
@sonujangra6596 20 күн бұрын
very nice video bro
@rajivcoomar 20 күн бұрын
@@sonujangra6596 thank you 🙏
@dasanurag18 21 күн бұрын
This doesn’t work on teams mobile. Asking for chat permissions. Were unable to resolve it?
@rajivcoomar 21 күн бұрын
@@dasanurag18 Teams mobile should be in Teams Admin page (your admin might have disabled external app in teams app)
@tisanbako 25 күн бұрын
Can you do a tutorial on automating amazon connect, especially contact flow using terraform?
@rajivcoomar 25 күн бұрын
@@tisanbako Don't have exposure to terraform, but you can use contact flow export and import to move flow from one environment to another
@tisanbako 24 күн бұрын
@ ok thanks
@GaneshMalleshe 27 күн бұрын
What is the name of the app you are using to make free phone call?
@rajivcoomar 27 күн бұрын
@@GaneshMalleshe USA free only: rebtel
@lav5316 Ай бұрын
when billing would happen, if we are using to create BOT flow are they going to charge for that?
@rajivcoomar Ай бұрын
@@lav5316 Only if you are using the bot, not billed when created/develop.
@lav5316 Ай бұрын
@@rajivcoomar but call flows for inbound purchasing DID those will get charged right ?
@rajivcoomar Ай бұрын
@@lav5316 Yes every service you enable or purchase will attract cost i.e DID, logging, contact lens, Amazon Q etc
@apurvasawant811 Ай бұрын
Hi, i want to create a chat from my backend node and want to respond to the chat from CCP amazon connect.
@rajivcoomar Ай бұрын
For custom widgets use the template given by AWS : search.app?link=https%3A%2F%2Fgithub.com%2Famazon-connect%2Famazon-connect-chat-ui-examples%2Ftree%2Fmaster&Csh%2Fx%2Fgs%2Fm2%2F4
@diwakarp590 Ай бұрын
Thanks for your great explanation, could you please post a video on live chat translate i.e, customer to agent and vise versa
@rajivcoomar 28 күн бұрын
Interesting, i have to see the feasibility of real time translation.
@raghavendra1341 Ай бұрын
how many people can call this number simultaneously at a time i mean the concurrent calls
@rajivcoomar 15 күн бұрын
There are no limits on inbound concurrent calls. You can also submit a request to Azure Support to increase the limit for outbound concurrent calls. Our vetting team reviews all requests. For outbound, only 2 calls per number.
@RamkumarUdemy Ай бұрын
Hi Rajiv, this video is real helpful to understand the show view block. Is it the same concept with Blank View also. I have create a blank view with one HTML box , but i'm passing multiple item value to display it in HTML box which is not working. U've any reference for us to checj pls
@rajivcoomar Ай бұрын
@@RamkumarUdemy Sorry I didn't get it, do you mean you have created custom CCP which shows HTML table and attributes value?
@mayurkoli4145 Ай бұрын
what if the agent receiving 2 chats at the same time?
@rajivcoomar Ай бұрын
@@mayurkoli4145 It's linked to call contact id, once agent toggle between different call, data get changed
@Tututulllh Ай бұрын
Hello Rajiv, I have one question about this video instruction. How the lambda function can get the "intent" : "Asknumber" ? even though there was no any AskNumber intent configuration in the get customer input block. I haven't found any channel (connection part) to access the 'Asknumber" intent from the connect side. but when we see the lambda function logs, we can see AskNumber intent was delivered as event.
@rajivcoomar Ай бұрын
@@Tututulllh Asknumber is number of passengers and its in the flow
@Tututulllh Ай бұрын
@@rajivcoomar I mean lets see 16:15, in this part you just configured only Yes intent and no intent. there was no any "Asknumber" intent. of course, you already created that "Asknumber" but there is no part in this video that triggers this intent. Could you let me know the timestamp where it is triggered?
@Tututulllh Ай бұрын
Hello Rajiv, first thank you for your amazing video this is really helpful for me. I have one question about this architecture. When we set 'Get customer input' Block, you didn't configure the 'Help' intent. But after creating this whole contact flow, when we input the "help" or "assist" something like this, the 'Help' intent is automatically triggered even though there was no any setting in that block as "Help", only Createbooking, ManageBooking, Flightinfo, contact us, timeout. This help intent is always triggered automatically by Lex? How is this working?
@rajivcoomar Ай бұрын
@@Tututulllh Thank you for wonderful message. The help intent gets triggered to show interactive messages, only user selected option will come out of lex
@Tututulllh Ай бұрын
Thank you so much for your quick message, Does this mean that a built-in automatic intent is triggered? Was the 'help' intent you set up just created for no reason, then? I have some confused about this because when you create 'help' intent, you didn't configure that intent with built-in intent. So my question is when we input the "help" or "assist" message in our chat, our connect service try to connect built in intent (automatically) or connect the help intent you intentionally created. Thanks in advance.
@rajivcoomar Ай бұрын
@Tututulllh Help intent was created by me. Refer to this video on how to trigger interactive messages: kzbin.info/www/bejne/mHjHoZiYnLGGZ7csi=MRA3K5thqbl8Qbu9
@Tututulllh Ай бұрын
@@rajivcoomar I know you already created help intent. my question is how to trigger the help intent from connect. when we set get customer input, we configured other intent except for help intent. if the customer input something in the get customer input "help" like this, -> the help intent will be invoked without configuring in the get customer input block as intent -> and the integration lambda function invoked in the RTIM_MainMenu bot -> and viewing the return value in the chat is it correct?
@rajivcoomar Ай бұрын
@Tututulllh Correct, the help intent trigger a lambda which generate interactive message from which when user select something comes out as intent back to connect
@maheshpallagani4149 Ай бұрын
To master webhook what should we learn it
@rajivcoomar Ай бұрын
In any language, if you know how to create web service and consume it, it should be sufficient for all chatbot framework webhook.
@tk-qh2dn Ай бұрын
i have added the website link in the knowldge base and the document is created but when i come to chatbot it dosent generate any response and shows 'Not available' tell me the solution
@rajivcoomar Ай бұрын
@@tk-qh2dn Have you configure answer in response tab? Click on the diagnostic and see what response you are getting on user input
@utsabchatterjee5584 Ай бұрын
Thanks for this playlist.
@SaifPasha-s7t Ай бұрын
Rajiv Bhaiyaa.... I have a tabular data coming from my Custom Created Copilot and wo I need it to exported as a Excel Report... For which I have created a Flow... But I'm nt able to bind the data from Copilot to Excel ..
@rajivcoomar Ай бұрын
Sorry I didn't understand the requirement, from where you are getting tabular data and where you are showing it? Are you using adaptive card to show tabular data?
@SaifPasha-s7t Ай бұрын
@@rajivcoomar No, actually I have implemented a RAG system.. Where in my Copilot will answer the user query in a Tabular format and that Tabular Formatted Response is what I'll have to make a Excel Report. I'm getting this kind of response because I have made up my instructions in that manner. Please advise on how do I generate a Excel Report with this Rsponse.
@rajivcoomar Ай бұрын
@SaifPasha-s7t I don't remember anything OOTB is available, you have to write code to implement it. May be be use comma separated and generate csv, then excel. Sorry no idea about it
@SaifPasha-s7t Ай бұрын
@@rajivcoomar Can you please advice on any reference I can follow on how to write the code? I did search the web could not find anything helpful for my requirement.
@rajivcoomar Ай бұрын
@SaifPasha-s7t Mostly you have to see power automate option to create excel and make it available using SharePoint url in adaptive Card.
@parvinmahor9 Ай бұрын
We want to ask questions to the co-pilot and have the answers go to teammates via email Outlook. How can I automate power flow? Can you please make the video on it? and also I can pay for that.
@rajivcoomar Ай бұрын
@@parvinmahor9 My 2 month free access is completed, so can't create more on it. Anyway, either you can use graph api with email sent permission or use paid power automate service of outlook.
@Dataset-u7c Ай бұрын
Hi Rajiv, Can you tell/guide me how can I make my dynamic options available in get customer input block. Like i have a list of services that I will be fetching from my own crm using lambda function then populate those services in get customer input block. As these services can vary time to time if I change them in my crm then I don't want to manually update the get customer input block options. I want the text top be spoken based on those services that I think can be done by storing the services in attributes but how can I make them as the dtmf option like if there are only 4 services today then only 4 options are there and if there are 8 then 8 options are there. If you didn't understand please let me know I will try to explain again
@rajivcoomar Ай бұрын
@@Dataset-u7c So you enable all DTMF 1-9, whatever user select, validate it against lambda. Lambda exist point : If all good proceed or says not a valid option.
@Dataset-u7c Ай бұрын
@@rajivcoomar Thanks for replying. One more question is how can I store the DTMF option that user has selected. I need to store it somewhere i guess then only i can validate it again lambda. PS: I am not using lex bot that's why I can't create slots for storing the input values
@rajivcoomar Ай бұрын
@@Dataset-u7c After every DTMF option you can have set customer data node to set variable value.
@Dataset-u7c Ай бұрын
@@rajivcoomar Okay! So i need to do this for every dtmf option and store the pressed option manually. Thanks for helping, You are really great and your videos helped a lot in learning aws connect.❤
@samirkhan-yc8mc Ай бұрын
Bro please make a video on HTTP post request in copilot
@rajivcoomar Ай бұрын
@@samirkhan-yc8mc You have to select POST. See this video where you can call API within copilot: kzbin.info/www/bejne/b5KndaBulJKmrposi=twh5awLvYj_CCQve
@unitech23 Ай бұрын
Amazing video!!
@rajivcoomar Ай бұрын
Glad you liked it!
@sufferersoundnightlife4750 Ай бұрын
How can I contact you for your services
@rajivcoomar Ай бұрын
@@sufferersoundnightlife4750 I am available over email : [email protected] or LinkedIn.
@SaifPasha-s7t 2 ай бұрын
Loved the explanation now I'm going to give a hands on try from my side.
@RohitGrover-g6h 2 ай бұрын
Hi @Rajiv Coomar, If i want to play date in DDMMYYY format, for ex: 25 October 2024 then please confirm the date format for that?
@rajivcoomar Ай бұрын
@@RohitGrover-g6h You can use audio variable and select the date format. Here is a little bit of a different video but shows how to configure audio variable in prompt : kzbin.info/www/bejne/hIOXh4d3Ysprgs0si=Eca5f9bbY6oMR-2k
@RohitGrover-g6h Ай бұрын
@@rajivcoomar Thanks for your response. I am aware of audio variable and i am using language bundle en-us(3.1.2) where can play date like October 25 2024 but ask is to play date in format DDMMYYYY where date should come first then followed by month & year like 25 October 2024. In this video, date format used is " DMSPDYY" which will play date like October 25 2024. Please suggest.
@Wadilalam 2 ай бұрын
Sir i am send you request in linkedln, i have some query.
@rajivcoomar 2 ай бұрын
@@Wadilalam I have accepted your invitation.
@نجيبمراد-ث1ق 2 ай бұрын
Hi, Please, can I connect Avaya OD to Avaya IP Office? What is Avaya OD and Avaya IP Office also? After completing the Avaya OD project, how do I use it? Thank you
@rajivcoomar 2 ай бұрын
@@نجيبمراد-ث1ق Sorry even I don't know what is IP office. Avaya OD is speech project development IDE
@نجيبمراد-ث1ق 2 ай бұрын
@@rajivcoomar Thanks for your response
@نجيبمراد-ث1ق 2 ай бұрын
@@rajivcoomar Ok, I want the conclusion How is this course useful to us?
@نجيبمراد-ث1ق 2 ай бұрын
@@rajivcoomar Also, after the project is finished, how do I run it?
@rajivcoomar 2 ай бұрын
@@نجيبمراد-ث1ق You need Avaya AEP with necessary license to execute a speech project. If you don't have AEP and just want to practice in local use Avaya OD simulator.
@VLM234 2 ай бұрын
I have a flask app for my webhook, I am running on vertexai and it's working well but when I am trying to deploy on cloud run, then my backend is not receiving the request from dialogflowcx. If possible make video on that.
@rajivcoomar 2 ай бұрын
@@VLM234 You can check the logs for any error. The command is shown in the video. Unfortunately, I don't have flask language knowledge. Python sample code given here: kzbin.info/www/bejne/bnnSl6mtZpqLhM0si=3ek9CL-xaB62mERd
@MohitSakarkar 2 ай бұрын
What is PBX here?
@rajivcoomar 2 ай бұрын
@@MohitSakarkar Private exchange server, basically once call comes from PSTN Service provider, companies have PBX(one to many phone number ) to handle once it's in their network
@MohitSakarkar 2 ай бұрын
@@rajivcoomar Thank you.
@unique_career_Group 2 ай бұрын
sir mene laptop me windows ko update kiya tha pahle se hi windows 11 use karta hun but update karne ke bad cx ko meri aavaj nahi ja rahi hain mene sare SOP follow kiye hain but issue resolve nahi ho raha hain plz help me
@rajivcoomar 2 ай бұрын
@@unique_career_Group Aap Avaya OD simulator use kar rahe hai? CX kya hai samjha nahi?
@venkateswarluachooli2621 2 ай бұрын
How to get job in Amazon connect I know operations work but in interview expecting python scripting and devops
@rajivcoomar 2 ай бұрын
Interviews are luck games in this matter, concentrate on your skill instead of AWS connect, along with one language i.e for lambda. It should be sufficient.
@nikhilrawat863 2 ай бұрын
There is no join option in your channel to purchase the paid learning videos’, though i am interested for steep learning for aws connect from you ! Looking forward to hear from you !
@rajivcoomar 2 ай бұрын
@@nikhilrawat863 iphone user have to use desktop or laptop to join any channel, please check.
@pranavpathway256 2 ай бұрын
Hey Rajiv, your videos are great they really helped a lot. I want to ask you can we also integrate the our own custom views here? and is there any video of yours where I can learn how to fetch data from my own crm with the help of lambda function and then can access the data returned from lambda function in json format like store them in variables
@rajivcoomar 2 ай бұрын
@@pranavpathway256 You can include all components which you get in OOTB agent workspace. You can also add html table or frame and fetch value from crm api
@flowwithdeepanshu 2 ай бұрын
Part - 4 Completed Sir and Successfully Implemented ✅ Thanks Sir ❤
@rajivcoomar 2 ай бұрын
@@flowwithdeepanshu happy learning
@vivekkumaran5746 2 ай бұрын
What is the runtime environment for the index.js ?
@rajivcoomar 2 ай бұрын
@@vivekkumaran5746 Sorry didn't get your question. I used node js if that's what you are asking
@vivekkumaran5746 2 ай бұрын
@@rajivcoomar I am getting error with the Node.js 18.x Runtime version (require is not defined in ES module scope, you can use import instead",)
@rajivcoomar 2 ай бұрын
@@vivekkumaran5746 Select the correct node js version as shown in the video otherwise you have to download the npm package
@vivekkumaran5746 2 ай бұрын
@@rajivcoomar ok Thank you. Can you guide receive Email to CCP agent as well ?
@rajivcoomar 2 ай бұрын
@@vivekkumaran5746 Configure agent email id to get them email, that's it
@rhythem8863 2 ай бұрын
Sir OD me application simulatore me project nhi dikh raha hai and run bhi nhi ho raha hai...
@rajivcoomar 2 ай бұрын
@@rhythem8863 strange, have you created a speech project?
@rhythem8863 2 ай бұрын
Hi@@rajivcoomar
@rhythem8863 2 ай бұрын
Config. Cfg file acess denied prompt.
@rajivcoomar 2 ай бұрын
@@rhythem8863 Which file is that? Don't remember teaching about it