I don't have simcard manager in settings s21 ultraa
@sam5205415 сағат бұрын
Didn’t work for iOS 18.1 Getting error messages followed by code no longer valid. Terrible experience can’t speak with a human being for this service.
@claudiascaffidi9198Күн бұрын
Way to confusing!!! Never again!!!
@richardcarlson1122 күн бұрын
I installed my Airalo eSim in my iPhone 15 for use in VietNam. I know it installed, but in the auto-install questions, I wasn't sure of the last one about whether the eSim should be the default for iMessages and Facetime. I used the backspace button at the bottom and it exited install. It's definitely showing as installed, but how to I get back to answer that question? In VietNam, it will give me data but will I be able to receive iMessages for texting? How about Facetime?
@richardcarlson1122 күн бұрын
PS. I'm still in Canada ... not leaving for VN until next week and would like this sorted out before I arrive as iMessages and Facetime are the primary need for me.
@alistairfreeborn53295 күн бұрын
The menus see on my (i) phone do not follow this tutorial or instructions. I am stuck. No way to contact Airalo. Very frustrating. I have iOS 17.
@isidroduarte38037 күн бұрын
Too complicated for those of us that are elders
@CarmenAndrei-j7r7 күн бұрын
You are making these instructions from the point of view of Europeans, that do not pay roaming fees for voice and messages. But someone from America does, so the useful are at best confusing if not useless. Put yourself in the shoes of the visitor, because if I would come from America these instructions are really bad: back and forth between the app and settings.
@peterc75618 күн бұрын
this video doesn't effectively explain how to activate--separate from installation. Airalo also repeatedly confuses users by interchanging the terms install and activate when they are, in fact, different steps. Installing is FAR easier. Activating when in country is FAR harder. I'd be VERY hesitant to use this company's products b/c customer service consists of lame videos and chatbots followed by hours to wait for "live agents" who also are useless
@VladaSkorobohatska9 күн бұрын
Can’t add info manually. It says e-sim has been installed but it doesn’t let me to add it in my Cellular in settings
@earthdweller22210 күн бұрын
So I purchased a plan for the USA with data calls and text. When I installed it in Canada for the question about which cellular plan to choose for iMessage and FaceTime I chose the Airalo US ESIM. I have an iPhone and my sister who told me about this plan only buys data and she is able to use iMessage on her iPhone to text. In the video it says I should’ve used the primary number for my iMessage and FaceTime but unfortunately, I chose the Arlo number when I installed it. I want to be able to use iMessage with my family as I normally do. I do not want to turn on my physical eSIM because I will incur roaming charges for sure. From what I have read, iMessage is not a true text message. Everybody I text with uses only iMessage so I don’t need text messages really but I do want people to contact me as they normally would and I believe that is through my primary number. What do I do? Should I have chosen my primary number for the iMessage question during installation and if so, how do I fix it? When I go into settings and then messages, there is a section that says send and receive and there are four different addresses and the phone number. There is my primary number along with some email addresses. Currently my ESIM is turned off because I’m still in Canada. I want to make sure iMessage works as normal so that I can text pictures and things like that with my iMessage app on my iPhone Thanks
@hamza311410 күн бұрын
Hello, If i get a phone number after subscribing to a package, how long does that phone number stay with me? Will i get a different phone number every time if i buy packages after gaps?
@airalocom9 сағат бұрын
Hello there! Please note that each data/voice/call eSIM comes with its own phone number. If the eSIM has an available top-up, you can just top-up instead of purchasing a new eSIM so you can continue using the phone number. If there are no top-up options, you have to purchase a new eSIM and it will come a phone number. If you have a specific eSIM in mind, you may also reach out via chat on the Airalo app or website so we can provide more detailed information. Safe travels!
@aggiemanalac963610 күн бұрын
It’s not as simple, this installation. Quite a bit of detail and fineprint. The worst thing that can happen is toggling “enable data roaming” for your esim but not switching off the data roaming of your primary line during a 30-day holiday.
@airalocom10 күн бұрын
Hi Aggie! We appreciate your feedback. Sorry to hear about the confusion regarding the Data Roaming buttons. To make it easier to understand, Data Roaming button under your physical SIM has nothing to do with your Airalo eSIM. For some Airalo eSIMs, Data Roaming is required to be ON in order to access data, while for some Data Roaming can be OFF. What is more important, if you are keeping your primary SIM turned ON is to disable the following: - For iOS -> Allow Cellular Data Switching. - For Android -> Data Switching.
@johnreed911110 күн бұрын
If installation proceeded as shown in the video it would be just about tolerable, just badly designed. For me it did not. This is by far the most messy installation I’ve ever seen on an iPhone. I followed each step as presented but do not see the screens shown in this video. The first few steps looked the same, but then nothing. I don’t know if the eSIM has actually installed, although they have my payment. That process was very slick and simple, of course. I will try to get through to customer service, but I’m ready to uninstall this app. The video does not even explain if the new eSIM adds a new number after arrival in the new destination or if it is/should be installed already so I can let people know. So sloppy.
@guldiaries1911 сағат бұрын
Hi, any updates pls?
@vanessagarcia666510 күн бұрын
I have bought two eSIMs and now my phone can’t make any calls and it says SOS
@alib18012 күн бұрын
Is it possible to install everything when I get to that other country? The person is not that tech savvy so they would have to get to the destination and then do it?
@Wondermak13 күн бұрын
Do oneplus 12 works esim
@lanexang812715 күн бұрын
I am Sydney Australia, try to make a call to Melbourne, call did not come thru
@airalocom15 күн бұрын
Hello there! We are sorry to hear that you are having difficulties making calls with your eSIM. Can you please reach out via chat on the Airalo app or website so we can provide further assistance? We look forward to hearing from you!
@watermelonlol1015 күн бұрын
You all deserve to be put in jail
@AlexRedwine91016 күн бұрын
My iPhone doesn’t have the manual option
@heyatdanbirfragman936316 күн бұрын
Hi. No verification code from any social network is being sent to my eSIM number. I believe this might be related to iMessage. My other number and email are active on iMessage, but my eSIM number isn’t activating; it only shows the loading icon next to it. Could iMessage be the reason verification codes from social networks aren’t being received on my number?
@travel.inspection17 күн бұрын
We covered you guys! Here's our take on how Airalo became successful with eSIM 👉kzbin.info/www/bejne/jXSylphmYtiXj9U
@travel.inspection17 күн бұрын
We covered you guys! Here's our take on how Airalo became successful with eSIM 👉kzbin.info/www/bejne/jXSylphmYtiXj9U
@travel.inspection17 күн бұрын
We covered you guys! Here's our take on how Airalo became successful with eSIM 👉kzbin.info/www/bejne/jXSylphmYtiXj9U
@travel.inspection17 күн бұрын
We covered you guys! Here's our take on how Airalo became successful with eSIM 👉kzbin.info/www/bejne/jXSylphmYtiXj9U
@travel.inspection17 күн бұрын
We covered you guys! Here's our take on how Airalo became successful with eSIM 👉kzbin.info/www/bejne/jXSylphmYtiXj9U
@travel.inspection17 күн бұрын
We covered you guys! Here's our take on how Airalo became successful with eSIM 👉kzbin.info/www/bejne/jXSylphmYtiXj9U
@henrynorman116517 күн бұрын
buy but I do not think it will help me this is for people who really know about programming, it does not explain well my I would like to know if I have to take my sim card from the phone, I what I have done is the first country that I get there I buy a sim card and change it and already 5 seconds and serves for all of Europe for a value of 18 euros
@airalocom16 күн бұрын
Hi Henry! Thank you for sharing your thoughts with us! We completely understand that transitioning to an eSIM may seem different from using a traditional physical SIM. However, there are some advantages of using an eSIM that could make your travel experience much smoother: Instant Activation: Instead of waiting to purchase and swap out physical SIM cards each time you arrive in a new country, eSIMs can be activated immediately once purchased and downloaded from our app. No Risk of Losing: There's no risk of misplacing your SIM card while traveling since eSIMs are stored directly in your phone. Multi-country Coverage: Many of our regional eSIM packages offer coverage across multiple countries in Europe, just like the physical SIM card you mentioned. This allows you to enjoy connectivity without the hassle of purchasing and swapping SIM cards in each country. Regarding your concern about removing your physical SIM card: With an eSIM, there's usually no need to do so unless you want to use it as your primary source. You can have both a physical SIM and an eSIM active on your phone, and you can easily switch between them as needed. We understand that this can be a new experience, but we have step-by-step guides and customer support available to assist you at every stage. If you have any questions about using an eSIM, we’re more than happy to help!
@pong33618 күн бұрын
I successfully installed my eSIM but the pop up window that followed asking about cellular plan labels I accidentally clicked away and couldn’t find these options again. But you’re already doing more or less the same thing in the settings app as shown later in the tutorial anyways so is it a big deal? I also wonder if I should toggle data roaming on my primary line off?
@robrosy21 күн бұрын
Let me know if my understanding is correct - I install the eSIM prior to my travel (as I need WiFi for that) but I do not activate the eSIM until I am actually at my destination. Is that right? Does the activation of eSIM require WIFI connection?
@pamc730710 күн бұрын
Yes it does
@earthdweller22210 күн бұрын
No you do not need Wi-if. According to the instructions .. they say that once you reach your destination, you turn on your ESIM and you turn off your primary line. Then, you go into airplane mode and turn it on and off. The new ESIM should find the network that it’s supposed to . Nowhere does it say that you need a Wi-Fi connection to actually activate once you arrive at the destination. My sister uses this all the time in the USA and she said it’s dead simple. She buys data only. She has an iPhone and she does not have to do anything special for text to work in iMessage. She says her husband knows nothing about technology and he is able to do it so that is good news! She told me that all she does is shuts off her primary line and turns on her eSIM line in the cellular settings. That’s it. Turning airplane mode on and off might just be a way to reset the settings to use a new eSIM but I’m only guessing.
@jalanjalanwaikin958623 күн бұрын
I installed the esim before I went to Japan and it is not working. Any suggestions?
@airalocom16 күн бұрын
Hi Jalan! Apologies for the inconvenience and the delayed response. Please contact our support team via the in-app chat or website. We would be happy to assist you.
@johnwhale831624 күн бұрын
I downloaded an eSIM when I was in the UK back in April. I am back in UK now. Do I need a new eSIM?
@airalocom16 күн бұрын
Hi John! Apologies for the delayed response. We have switched to a new provider to offer better coverage. You would need to purchase a new UK eSIM. You can always check if TOP UP option is available for the existing eSIMs. If not, it is advisable to get a new eSIM.
@johnwhale831616 күн бұрын
@@airalocom thanks. I bought a new one which still had time on it after I returned from a trip to Poland but I had to buy another as I couldn’t get the first one to reactivate.
@MohamedMerdan24 күн бұрын
Perfect. Thanks
@Cristiano.Ronaldo-GOAT-j5i26 күн бұрын
Dose Fujitsu areows f51a spourt esim?
@airalocom26 күн бұрын
Hi! Fujitsu Arrows F51A devices are great. However, they are not eSIM capable, so our eSIMs will not work with them. We kindly invite you to check our updated list of eSIM-compatible devices: www.airalo.com/help/about-airalo/NFHQSUXFCZOM/what-devices-support-esim/D2N6OZSVVM9W
@roee34059526 күн бұрын
The Airalo froud. BEWARE!!! I’m not even a customer, but they took money from my account! Is this Airalo’s new strategy to get customers-by stealing money? Shame on you, Airalo! This is outright fraud. Everyone, be warned! Google “Airalo fraud” and see for yourself how many people are getting charged without their consent. These crooks are scamming random people, and it needs to stop!
@roee34059526 күн бұрын
I’m not even a customer, but they took money from my account! Is this Airalo’s new strategy to get customers-by stealing money? Shame on you, Airalo! This is outright fraud. Everyone, be warned! Google “Airalo fraud” and see for yourself how many people are getting charged without their consent. These crooks are scamming random people, and it needs to stop!
@roee34059526 күн бұрын
I’m not even a customer, but they took money from my account! Is this Airalo’s new strategy to get customers-by stealing money? Shame on you, Airalo! This is outright fraud. Everyone, be warned! Google “Airalo fraud” and see for yourself how many people are getting charged without their consent. These crooks are scamming random people, and it needs to stop!
@roee34059526 күн бұрын
I’m not even a customer, but they took money from my account! Is this Airalo’s new strategy to get customers-by stealing money? Shame on you, Airalo! This is outright fraud. Everyone, be warned! Google “Airalo fraud” and see for yourself how many people are getting charged without their consent. These crooks are scamming random people, and it needs to stop!
@roee34059526 күн бұрын
I’m not even a customer, but they took money from my account! Is this Airalo’s new strategy to get customers-by stealing money? Shame on you, Airalo! This is outright fraud. Everyone, be warned! Google “Airalo fraud” and see for yourself how many people are getting charged without their consent. These crooks are scamming random people, and it needs to stop!
@roee34059526 күн бұрын
I’m not even a customer, but they took money from my account! Is this Airalo’s new strategy to get customers-by stealing money? Shame on you, Airalo! This is outright fraud. Everyone, be warned! Google “Airalo fraud” and see for yourself how many people are getting charged without their consent. These crooks are scamming random people, and it needs to stop!
@roee34059526 күн бұрын
I’m not even a customer, but they took money from my account! Is this Airalo’s new strategy to get customers-by stealing money? Shame on you, Airalo! This is outright fraud. Everyone, be warned! Google “Airalo fraud” and see for yourself how many people are getting charged without their consent. These crooks are scamming random people, and it needs to stop!
@roee34059526 күн бұрын
I’m not even a customer, but they took money from my account! Is this Airalo’s new strategy to get customers-by stealing money? Shame on you, Airalo! This is outright fraud. Everyone, be warned! Google “Airalo fraud” and see for yourself how many people are getting charged without their consent. These crooks are scamming random people, and it needs to stop!
@roee34059526 күн бұрын
I’m not even a customer, but they took money from my account! Is this Airalo’s new strategy to get customers-by stealing money? Shame on you, Airalo! This is outright fraud. Everyone, be warned! Google “Airalo fraud” and see for yourself how many people are getting charged without their consent. These crooks are scamming random people, and it needs to stop!
@timchang655928 күн бұрын
Video leaves OUT the most important info - WHEN to install ? The app installs and then activates it (but i get scared and opt until I reach the country). This has always been the most confusing part. If I activate in US (2 days before the trip), do I lose those 2 days if it was 10 day package ? This video needs to be re-done !
@airalocom27 күн бұрын
Hi Tim! Thank you for your feedback. Let us clarify how Airalo eSIMs work: Activation: For some eSIMs, like the ones for the US, the plan activates when you connect to the supported network at your destination. This means it’s perfectly fine to install the eSIM a few days before your trip-doing so will not deduct any days from your package. Other eSIMs: Some eSIMs might activate as soon as you reach the destination, while others activate based on the purchase time or immediately upon installation. We ensure all this information is clearly mentioned on each eSIM's details page before you make a purchase, so you can always double-check how the activation works for the eSIM you're interested in. If you need any further clarification, feel free to reach out. We’re here to help!
@EricWong-AUS17 күн бұрын
Tim, you are correct. I think they deliberately leave that out or make it unclear. I purchased an Airolo 30 Day eSIM recently and upon receiving their email, I followed their instructions to install the eSIM. They advised that you can install and activate the eSIM before you travel and that their service plan will only commence when it detect the overseas network. I have just logged into my Airolo account and it showed my plan expiry date exactly 30 days FROM my date of purchase/installation. I have not even left my country yet but I already lost 6 days.
@airalocom16 күн бұрын
Hi, @@EricWong-AUS We are sorry to hear about the activation date issue. Please contact our support team via in-app chat. We would like to investigate it and find the best solution for you.
@saffron19-j5s28 күн бұрын
The price is amazing, but sooooo many steps, especially AFTER you arrive at destination! How to remember all that? And there is really no support…. Just endless articles to click on. Gonna stick with Travelpass!
@guldiaries1911 сағат бұрын
Is it good and less complicated? What about “numero” do you have any idea or thoughts about it?
@saffron19-j5s29 күн бұрын
Sorry but so complicated and the help and troubleshooting directions are endless. Can't get to that "continue" button.Spins and spins or get "code is no longer valid" message. Impossible to get chat help.
@airalocom27 күн бұрын
Hi! Sorry to hear about this. It sounds like you're facing activation issues because you're not yet at your destination. Many of our eSIMs activate automatically when they connect to the supported network at your destination. Once you're there, it should work seamlessly. If you're still experiencing issues after arriving, we recommend reaching out to our support team through the in-app chat or WhatsApp for more immediate assistance. We’re here to help and get you connected!
@guldiaries1911 сағат бұрын
@@airalocomwhats your whatsapp support number?
@Jule1St1129 күн бұрын
BULLSHIT
@nylorac59ifyАй бұрын
This is very very horrible and complicated for older adults. I want my money back 😢
@airalocom27 күн бұрын
Hi Carol! We sincerely apologize for any frustration this process has caused, and we understand how difficult it can be. We want to ensure you get the support you need to resolve the issue. Please contact our support team via the in-app chat or WhatsApp so we can further assist you and help make this right.
@UKR-wealthministryАй бұрын
Japen Eeaahh eeaahh
@Trishpage312Ай бұрын
my phone is compatible but it still wants me to check.
@airalocom27 күн бұрын
Hi Trish! If your phone is compatible but you're still being prompted to check, we recommend ensuring that your device is carrier unlocked. Carrier restrictions can sometimes cause issues even if the phone itself is compatible with the eSIM. If your device is unlocked and the problem persists, we advise contacting our support team via in-app chat or WhatsApp for further assistance. We'll be happy to help get everything sorted out for you.
@blackmail891Ай бұрын
This sounds like a fucking nightmare! I gave up at 2 min 30
@Nzmwwww1238Ай бұрын
What? It’s so easy. Done it for 49 countries. It’s life changing to save money on data while traveling