Q&A with Ken Jeong | Airalo

[@anavidtraveller]

I love the product, but I’m disappointed that I can’t keep my 20GB eSIM after upgrading from the iPhone 15 Pro to the 16 Pro. Losing USD 60 with no support from customer service feels frustrating, especially since I managed to keep the eSIM on my Samsung. It would be great if there were a way to carry over data plans across upgrades in the future!

[@airalocom]

Hi there! We understand your concerns about wanting to continue using your eSIM after upgrading your device. We understand the importance of timely support, and apologize for any delay. Please be assured that our team is actively working to respond promptly. If possible, please reach out once again via chat on the Airalo app or website so we can look into this and check if there are available options. We are here to help!

[@micheldussault6844]

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