Ever since the May app update and subsequent firmwares, my Move 2 does nothing but stutter and skip on AirPlay. So I started working with customer service. After doing Diagnostics they told me it was an issue with my wifi router. So I went and bought a BRAND NEW router. Set it up and guess what? It is still stuttering and skipping on AirPlay. So I get back with customer service. Begging them to do a warranty exchange as my Move 2 is only 8 months old. They told me no. And the agent told me that even if they swapped it, the issue would still happen. Excuse me what? How? So is the agent admitting there's an issue with AirPlay? Because first the agent told me it was my wifi. After buying a new router and the issue still persisting, then the agent tells me no to a warranty swap and that no matter what the issue would continue. I have transcripts of these convos with the agent to prove what I'm saying.
@shoerice508310 сағат бұрын
How not to buy sonos move 2 - save 450£ and don't buy it. Get a boombox 3 instead.
@shoerice508310 сағат бұрын
Terribly overpriced
@FantaFuture9213 сағат бұрын
Fix your app
@kwawkwansah245215 сағат бұрын
S announces it won't be able to roll back to the S2 16.0 after suggestions they would revert to it. 4 months of this mess.
@philiplam2084Күн бұрын
Why is the Port so expensive? Seems like it should cost less than the Sonos speakers.
@robbo971Күн бұрын
If I get a new tv, is it just a case of plugging Beam into new tv as beam is already connected to Sonos app?
@dontaewoods79Күн бұрын
Ok but how do you shuffle all your music? Stop fixing what's not broken....
@sonos22 сағат бұрын
Are you referencing shuffle via a streaming service or through your local library?
@dontaewoods7922 сағат бұрын
@@sonos local library? Is there a way to shuffle?
@jonynazaria65072 күн бұрын
before sound good after new app sound not clean only viber sound .what i can do
@kwawkwansah24522 күн бұрын
Have sonos rolled back to S2 16.0 yet ? Come on you know you have to
@hans-peterschmid77492 күн бұрын
For me Sonos has died since they are not able to fix their app problems (half yeat ago). I will never buy a Sonos product again.
@carradean2 күн бұрын
Where’s the guide lol
@takeajakebreak57132 күн бұрын
Complete control? I have zero control. (Other than turning the volume up or down.) I'm in an endless loop of being asked to Sign In As The Owner with the app never accepting it and this is after having consistent connectivity issues and being required to use a wired connection even though it's on the same shelf as my router. Considering returning this. At this price point, I am beyond frustrated. Has anyone come across a remedy for this?
@quinxz8072 күн бұрын
Fast forward a year and now you prob can’t even use it🤦🏽 man Sonos needs to get there shit together
@MrCunningham0073 күн бұрын
So all you have to do is sit on the couch. 😮
@bartolaszlo3 күн бұрын
Naim MuSo QB2 and you will forget this one…
@apolozorb36493 күн бұрын
Volume waaaay to low on tv swap. Fix it
@JanPijl-j7e4 күн бұрын
Sonos - Horrible! Regret I bought your stuff. It worked okay, until the new app. And you keep on promising but nothing happens to improve. My latest problem, after powercut I have to stand on my head to add the Beam back into the app. Stop selling until fixed please.
@loudspeakertestsmorebyaida38044 күн бұрын
I prefer shaking things more with bass!
@LeonaWilliams-n6o4 күн бұрын
I asked about Sonos roam2 and era 100, your and is about 2 era 100
@prtbone784 күн бұрын
The arc is where it lacks in speech volume it sucks needs to be loud as hell then action musoc scenes and 3x as loud like it wasmt loud already hate my arc for that 1 reason
@fredkite93305 күн бұрын
The app is so terrible, I'm ready to throw my Sonos system out.
@sonos5 күн бұрын
We apologize for the frustration. Our team knows we have work to do to earn back your trust, and are working hard to do just that. If you continue to encounter issues in-app please reach out to our Support team for assistance with troubleshooting. 🔗 support.sonos.com/s/contact
@artistadrtm5 күн бұрын
I'm sure that iMac sounds much better than the soundbar. 😂
@alamoody36685 күн бұрын
Android user Ordered ipad 10th generation 2022 model just for trueplay only to find out its not compatible not supported? Cancelled the order next day what a shame.
@mikkelthomasjensen2606 күн бұрын
This update is the worst ever. And three months in, you still have not fixed it. I have spent a significant amount of money on sonos hardware, but I will never but anything from you guys again. Treating customers like this is totally unacceptable.
@niiicooh1776 күн бұрын
Because you delete all my comments: Stop posting Videos and fix the App!!!
@niiicooh1776 күн бұрын
Because you delete all my comments: Stop posting Videos and fix the App!!!
@niiicooh1776 күн бұрын
Because you delete all my comments: Stop posting Videos and fix the App!!!
@niiicooh1776 күн бұрын
Because you delete all my comments: Stop posting Videos and fix the App!!!
@NyteMyre6 күн бұрын
I like the update. But then again, i only use the app to configure my Roam. I do everything else from Spotify
@littledog58376 күн бұрын
Please bring back the previous version of the app 🙏 My patience is running out.
@emonsamsami13557 күн бұрын
What size screws are they? I lost my screws
@wiesawnowicki87897 күн бұрын
Fix tinny metalic distorted sound in surround/5.1/Atmos and fix the app
@liamnohr7 күн бұрын
Worst product don’t ever buy it what a waste of money and time it won’t ever connect to my wifi
@mikedelta9877 күн бұрын
So for 500 bucks they couldn't include bluetooth. Wow
@alexis.x9 күн бұрын
This guy again?
@devilmaycare52929 күн бұрын
Thanks. I'm gonna need to get new speakers now 😤 My brain just exploded all over these
@TheSableTherian9 күн бұрын
👎👎👎
@steveallen789010 күн бұрын
Fix the app
@niiicooh17710 күн бұрын
Stop posting sh*t* Videos and fix the fu***** App!!!
@niiicooh17710 күн бұрын
Stop posting sh*t* Videos and fix the fu***** App!!!
@Alfred_Pennyworth9 күн бұрын
😂
@niiicooh17710 күн бұрын
Stop posting sh*t* Videos and fix the fu***** App!!!
@kevinmartin994010 күн бұрын
How do I remove the Era Speakers from the room in the Application?
@noahlovotti772211 күн бұрын
First two chords of the song are the same as just a burning memory.
@davidleachman791611 күн бұрын
Sonos Ace are a total fail for my needs, so disappointed as they were due to be on my shopping list. I have a 4.1 Sonos system with Amp driving the fronts, I love it but can’t use this feature and a turntable into port that won’t work with these either. Following on from the app issues I’m nervous about committing further into the Sonos ecosystem, losing faith.
@dinis98411 күн бұрын
How Sway? How?
@johanmelis1211 күн бұрын
Man sonos this is a fuckup of the century level. Pushing a broken app in order to sell your headpones, and by doing so screwing all of your existing clients in hope for new ones…
@SemiAutoOutlaw11 күн бұрын
Release date for TrueCinema???
@vastyam11 күн бұрын
fix the mf app
@cecilianjolomole465111 күн бұрын
Can you please explain why my era 100 is having a problem with updating?
@sonos11 күн бұрын
We apologize for the inconvenience, the best next step would be to reach out to one of our technicians on the Support team for assistance. They will be able to assess diagnostics on your system and advise on solutions for updates to your Era 100. Please contact the team at support.sonos.com/s/contact. 🔊