How To Never Lose A Customer Again
42:51
How to Manage Controversial Issues
4:21
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@allenvoiles9355
@allenvoiles9355 2 ай бұрын
content://media/external/downloads/1000000686 0:00
@AxmedMaxamedCali-jn8mu
@AxmedMaxamedCali-jn8mu 3 ай бұрын
Okay so much for that you are not going to the world of the people who are in the same boat as you are in the world ❤❤❤❤❤
@AxmedMaxamedCali-jn8mu
@AxmedMaxamedCali-jn8mu 3 ай бұрын
Hi
@Ggddgghhhgggggjjhdvbjj
@Ggddgghhhgggggjjhdvbjj 11 күн бұрын
Hi
@Ggddgghhhgggggjjhdvbjj
@Ggddgghhhgggggjjhdvbjj 11 күн бұрын
1:07
@AxmedMaxamedCali-jn8mu
@AxmedMaxamedCali-jn8mu 3 ай бұрын
❤thanks for your help please
@kaykhaingmoe9726
@kaykhaingmoe9726 3 ай бұрын
Laymoe ok❤ 0:51
@sammieseoul5544
@sammieseoul5544 6 ай бұрын
GOD BLESS YOU... this was very helpful
@herbertthomas7812
@herbertthomas7812 9 ай бұрын
Thanks for sharing it has helped me in my current class about Crisis Management!!!
@kamilhorvat8290
@kamilhorvat8290 10 ай бұрын
Well, it's very hard to address that you are breaking the law. United is allowed to refuse issuing boarding pass if the plane is overbooked. But they are not allowed to refuse service after passenger has been issued boarding pass and is sitting in the plane. Airlines are common carriers and have to abide by laws regulating such businesses.
@kofiokyeredarkokod8034
@kofiokyeredarkokod8034 10 ай бұрын
your statement on ebola was one out of ignorance.... you did good though but you got that wrong
@user-gy5oo8yu2i
@user-gy5oo8yu2i 11 ай бұрын
Awesome
@gijoelover
@gijoelover Жыл бұрын
Very good job and steps to follow. Thank you!
@rogeramorim8785
@rogeramorim8785 Жыл бұрын
Amazing! This was said seven yers ago, and it still makes all the difference in crisis management today.
@georgemielniczek5107
@georgemielniczek5107 Жыл бұрын
Gfy
@fshepherd8149
@fshepherd8149 Жыл бұрын
Your suggestions are pragmatic and impactful!
@Jacksonbodylanguage
@Jacksonbodylanguage Жыл бұрын
Good talk more than that I lasted to the end mostly because of her good physical slim body.
@Sebastian-kr3re
@Sebastian-kr3re 2 жыл бұрын
ρгό𝔪σŞm
@shamroukhchannel2512
@shamroukhchannel2512 2 жыл бұрын
Hi Melissa. I enjoyed the content. Do you have simulation of fire case?
@MelissaAgnes
@MelissaAgnes 2 жыл бұрын
Hi Shamroukh, certainly. If you send me an email I'll be able to provide you with more information. magnes @ crisisreadyinstitute (dot) com
@vijaych2675
@vijaych2675 2 жыл бұрын
thanks its really good to understand
@MelissaAgnes
@MelissaAgnes 2 жыл бұрын
Glad you enjoyed it, Vijay.
@Nosehimilyalt
@Nosehimilyalt 2 жыл бұрын
Hello makoto
@6niranjan
@6niranjan 2 жыл бұрын
Wonderful Trust Credibility and leadership.
@jamibrackin9856
@jamibrackin9856 2 жыл бұрын
helpful for my crisis communication class for my master's program at Regent University.
@MelissaAgnes
@MelissaAgnes 2 жыл бұрын
Very glad to hear that, Jami!
@rajeevkmaprock196
@rajeevkmaprock196 2 жыл бұрын
This is really help in our interview, because interviewer should ask Crisis management..... I have listen to u first time, really this is very helpful for me while I'm facing interview....
@9assahrasoum3asahboou87
@9assahrasoum3asahboou87 2 жыл бұрын
FATHI MEDOS FES AZIZA 1 SAID THANK YOU SO MUCH
@npows1
@npows1 2 жыл бұрын
Melissa, thank you for the video. I am part of an executive committee of seven leading a 250 person organization in the midst of a crisis now. We do not have a communication strategist and the industry we are in would not be willing to invest in one. So executives are left to their own resources and knowledge. The success is hit or miss. Look forward to watching more of your videos.
@MelissaAgnes
@MelissaAgnes 2 жыл бұрын
I'm sorry to hear you're faced with a crisis and I hope this video has helped, though it really just is the beginning. There's a lot more information, along with the ability to receive coaching, advisory, and support at Crisis Ready Institute. I hope our resources help you further. Here is the link: CrisisReadyInstitute.com I wish you the very best.
@akshayavaddagani7359
@akshayavaddagani7359 2 жыл бұрын
I chose United Airlines case study for my PR- crisis management assignment. Ofcourse, as an ineffective crisis management. I was so obsessed with this case study, that I wanted to know what should've been done, do's and don'ts.And this video helped me alot in a short period of time to understand better, Thankyou..
@MelissaAgnes
@MelissaAgnes 2 жыл бұрын
You're so welcome, Akshaya. I actually go deeper into this case study in my book, where I discuss the Crisis Response Penalty that United suffered as a result of ineffective crisis management. You're right that it's a fascinating case to study and learn from! Thank you for sharing your comment here.
@ananthapadmanabhanss4553
@ananthapadmanabhanss4553 2 жыл бұрын
Excellent insights Melissa. kudos! :)
@MelissaAgnes
@MelissaAgnes 2 жыл бұрын
Thank you, Anantha.
@rdworkshoppers6173
@rdworkshoppers6173 3 жыл бұрын
I love Joey's blunt, authentic style. "If you're not willing to be part of the solution, you're part of the problem." #keepitreal
@human1126
@human1126 3 жыл бұрын
How did you become a crisis manager ?
@MelissaAgnes
@MelissaAgnes 3 жыл бұрын
Hi Ahlam, that's a great story and a fun story, though a little long for me to answer here! I do share the story in my book ("Crisis Ready: Building an Invincible Brand in an Uncertain World") and in a bunch of podcast interviews that you can find here: melissaagnes.com/press/ I hope this helps!
@tanawatveerajintsiri6682
@tanawatveerajintsiri6682 3 жыл бұрын
Thank you
@unitedmarcus8731
@unitedmarcus8731 3 жыл бұрын
I know this is a old video but it is awesome! I became interested in this because a famous youtuber I like is facing allegations. With millions of followers they still aren't handling it good enough.
@MelissaAgnes
@MelissaAgnes 3 жыл бұрын
Who's the KZbinr? I'm curious to go take a look...
@FaithBaptistChurchTitusvilleFL
@FaithBaptistChurchTitusvilleFL 3 жыл бұрын
Melissa, thanks so much for the gold mine of valuable information in this video and on your website. I am a worship pastor working on my doctoral degree and am currently taking a class on pastor care in grief, loss, and trauma. I have been tasked with writing a first hours action plan for my geographical area (Florida...hurricanes). Would your crisis ready model translate to this sort of endeavor, or would you suggest something else?
@MelissaAgnes
@MelissaAgnes 3 жыл бұрын
Hi there! Thanks for the kind words. I'm glad to hear this TEDx Talk served you. In response to your question, absolutely! The Crisis Ready Model is designed to serve this type of initiative (amongst others) and the book, "Crisis Ready: Building an Invincible Brand in an Uncertain World" will give you the roadmap and answers you're looking for. Let me know if you have any questions along the way, I'm always happy to help. Best wishes in this important mission of yours! Melissa
@FaithBaptistChurchTitusvilleFL
@FaithBaptistChurchTitusvilleFL 3 жыл бұрын
@@MelissaAgnes Thanks for your quick reply. I forgot that I was messaging on our church account. My name is Christopher Garrison, btw. Uncertain world perfectly describes our society today. I think your model easily translates into a hurricane preparedness model and beyond for non-profit organizations as well as for corporate and public safety applications. Thanks again.
@MelissaAgnes
@MelissaAgnes 3 жыл бұрын
@@FaithBaptistChurchTitusvilleFL It's great to virtually meet you, Christopher. You're absolutely right and the book is designed to support you through the entire process... plus, myself and the Crisis Ready Community (crisisreadycommunity.com) are here to support you, if ever that would be of help to you.
@bighairyfeet
@bighairyfeet 3 жыл бұрын
As long as getting ahead of the story means telling the truth up front.
@MelissaAgnes
@MelissaAgnes 3 жыл бұрын
There is no other option in my books, AP.
@rakeshurusula6258
@rakeshurusula6258 3 жыл бұрын
Hello.!Firstly I wanna say is Your beautifull.!and your explanation was also too beautifull as you are and it is like short and simple manner to understand Crisis and Overcome the crisis Management & I'll expecting much more good stuff from You..Thank You.!
@Barbaryotaku
@Barbaryotaku 3 жыл бұрын
Demon girl transformation. Kiki kanri.
@tsolemnz
@tsolemnz 4 жыл бұрын
Thanks Melissa for this video.. pardon me..you are so lovely
@fabioyataco6876
@fabioyataco6876 4 жыл бұрын
Covid-19 stress brought me here
@MelissaAgnes
@MelissaAgnes 4 жыл бұрын
I'm sorry to hear you're stressed, Fabio. You certainly aren't alone and I hope the video was able to give you some form of solace.
@rosaliafierro3399
@rosaliafierro3399 4 жыл бұрын
This. Is. For. Me. Margaret. Having. Nervus. Brackdown
@rosaliafierro3399
@rosaliafierro3399 4 жыл бұрын
I'm. Having. A. Nervus. Brackdown
@antonymueller
@antonymueller 4 жыл бұрын
Please share is you like it: Coronavirus crisis management - what really happened and why it failed. medium.com/@antonymueller/coronavirus-crisis-management-what-really-happened-and-why-it-failed-844b4c927942?source=friends_link&sk=a0abc899cb29dc1ab65285458bafc064
@davidpius7061
@davidpius7061 4 жыл бұрын
Insightful!
@MelissaAgnes
@MelissaAgnes 4 жыл бұрын
I'm glad you find so, David.
@lexiisthenameofthega
@lexiisthenameofthega 4 жыл бұрын
This is gold!
@MelissaAgnes
@MelissaAgnes 4 жыл бұрын
Very glad you think so, Lexi. Thank you!
@veronicasmith5909
@veronicasmith5909 4 жыл бұрын
This is a great video to share with employees as the nation deals with the effects of COVID-19.
@MelissaAgnes
@MelissaAgnes 4 жыл бұрын
I'm glad you find it helpful, Veronica.
@MichaelAlexander1967
@MichaelAlexander1967 4 жыл бұрын
Melisa, homerun!!! #21stCenturyLeader. :)
@MelissaAgnes
@MelissaAgnes 4 жыл бұрын
Thank you, Michael!
@MichaelAlexander1967
@MichaelAlexander1967 4 жыл бұрын
Thank you Melisa! This is the 2nd time I've listened to your talk. It's so so good & inspiring. My Crisis Management course was creating a depressing tone in my world, but your enthusiasm, optimism & most importantly, leadership has given me motivation & a new perspective.
@MelissaAgnes
@MelissaAgnes 4 жыл бұрын
I'm so sorry that your course brought a depressing tone in your world, Michael. There is so much opportunity in being crisis ready, on so many levels, and I'm very glad to hear that this TEDx Talk helped bring you that perspective. It's not something to be afraid of, but rather something to get ahead of and use as a way to connect deeply with the humans that enable an organization to exist and thrive. If ever I can answer any questions or guide you to any other materials, please reach out.
@TonyCecala
@TonyCecala 4 жыл бұрын
I can't imagine which store would have products so juicy that people would run by and pick them off like that.
@MelissaAgnes
@MelissaAgnes 4 жыл бұрын
Tony Cecala lol
@boulbot2925
@boulbot2925 4 жыл бұрын
Good !
@jonnitumanggor9674
@jonnitumanggor9674 4 жыл бұрын
Ok laek awak
@claudeyaz
@claudeyaz 4 жыл бұрын
Could you do a video on cancel culture? And how it has influenced your work? After I saw the Carson charity being canceled and shut down. I really felt like this was the beginning of something horrible. Is it manageable with planning? Or are the risks so random it isn't?
@MelissaAgnes
@MelissaAgnes 4 жыл бұрын
The risks aren't random. They're entirely foreseeable. You're not the first person to bring this up so yes, absolutely, I will do a video on this in the coming days. Stay tuned. (And I encourage you to subscribe so you don't miss it ;) )
@claudeyaz
@claudeyaz 4 жыл бұрын
What is needed to get into crisis management? The way you explain it is amazing.
@MelissaAgnes
@MelissaAgnes 4 жыл бұрын
This article might help you -- especially the Q&A in the comments section: melissaagnes.com/wanna-be-crisis-management-professional-heres-what-you-should-know/
@claudeyaz
@claudeyaz 4 жыл бұрын
@@MelissaAgnes thanks. Google search results are such a mess now a days. Such an obvious article wont even pop up when I search. Thank you! Have a good week!