How To Never Lose A Customer Again

[@rdworkshoppers6173]

I love Joey's blunt, authentic style. "If you're not willing to be part of the solution, you're part of the problem." #keepitreal

[@DOHowen]

Not related, but would like you opinion on US airlines like Southwest and American not grounding the 737 Max 8 when other airlines around the world are. Is this a risk that large companies should be taking?

[@MelissaAgnes]

Great question, Doh. It's a dynamic situation, but the FAA and the airlines did well to ground these planes. It's certainly an interesting case study to watch unfold.