Thank you for reaching out and for your interest in the ResMed AirFit F30. All of our products are sold through authorized medical equipment suppliers who set their own prices. Your local medical equipment supplier can provide you with specific details on their current pricing for the F30 mask or any other ResMed product(s) you're interested in.

Hi Stephanie, If the humidity setting on your machine is set to zero, the humidification feature will be will not start when you start your therapy. However, if your humidity setting is set to 1 or higher, once you start your therapy the heating plate should begin warming up the water in your chamber for humidification automatically and you may see a red wavy lines icon on your machine's display. Keep in mind it can take some time for the water to get hot enough to form vapor for humidification purposes. Please check this setting (see your user guide to locate the setting in your machine's menu) to verify your humidity setting is turned on. If it is but you still are not receiving any humidification from your therapy, you can try increasing your humidity setting or bring the machine to your medical equipment supplier and they can assist you directly with any troubleshooting or adjustments that might be needed.

تُباع منتجات ResMed من خلال موزعين معتمدين يحددون أسعارهم. يُعد الموزع المحلي أفضل مصدر لك لأي مستلزمات CPAP جديدة قد تحتاجها، بما في ذلك هذا القناع. كما يمكنه تزويدك بتفاصيل محددة حول أسعاره الحالية. إذا لم يكن لديك مورد الآن وترغب في الحصول على واحد، فيمكنك العثور على قائمة ببعض الموردين بالقرب منك من خلال زيارة: bit.ly/3YE32OW تمت ترجمة هذه الإجابة باستخدام Google. يُرجى المعذرة عن أي أخطاء نحوية أو ترجمة.

The AirFit F30i mask is a minimal-contact full face mask specifically designed to keep the tubing out of sight and out of your way, giving you the freedom to comfortably switch positions and sleep the way you want. If you're experiencing any issues sleeping on your stomach or side with the mask, please contact the person or organization that provided the mask to you for direct assistance with this.

Hi Julie, Mask leak can be a common issue for CPAP mask users. As a first step for your AirFit F40 mask, this article on our site offers some helpful info regarding what might cause your mask to leak and ways to address each potential cause: bit.ly/4f07ixZ Keep in mind, your medical equipment supplier is always there to help if these adjustments aren't working. We also regret to hear about the red marks and soreness you're experiencing with your F20 mask. This can result from several factors, and we'd recommend contacting your medical equipment supplier to discuss potential causes and solutions; either through further adjustments or potentially another mask model or type that could bring greater comfort without diminishing the quality of your treatment.

You're welcome, Joey!

Hi Holly, Thank you for reaching out. It can be challenging to adjust to PAP therapy, especially in the first few weeks. Don't hesitate to talk with your doctor or the DME supplier who provided you with your device as they'd be the best person to help you with improving the comfort of your PAP equipment. In the meantime, we hope you'll find this article helpful while you're on PAP therapy: bit.ly/48rjzcd

All ResMed devices and masks are safe for patients to use so long as they follow the directions for use. Patient safety is our most important goal. we have not observed the issues that Philips has reported with its devices as our devices use different material.

Hi Margaret, thank you for your interest in the AirFit P30i. For more information about NHS coverage talk to your Doctor or contact our support team at [email protected].

Hi Montana, we'd recommend talking with your doctor and/or supplier to see what may be causing the dry mouth you're experiencing and what options they might suggest to address them. We also have a blog post that outlines three of the potential causes for dry mouth and some options for you: bit.ly/40heMYY

Hi william thank you for reaching out, the best results can be achieved by sleeping on your back as the key components to the test are the cannula sitting under the nose - to ensure that the airway remains unobstructed - and the effort sensor belt around the chest that detects effort to breathe. However, you should be fine sleeping on your side or stomach, if that is what you prefer. You can rotate the belt so the device is at your side or back. It just needs to be able to monitor your breathing.

Hi William, Thank you for reaching out, the best results can be achieved by sleeping on your back as the key components to the test are the cannula sitting under the nose - to ensure that the airway remains unobstructed - and the effort sensor belt around the chest that detects effort to breathe. However, you should be fine sleeping on your side or stomach, if that's your preference. You can rotate the belt so the device is at your side or back. It just needs to be able to monitor your breathing.

Thank you for connecting with us. Patient safety is ResMed’s top priority, and we will always follow our guiding principles that prioritize patient needs and safety to ensure the best care is given to the millions of people we serve worldwide. We understand how important the right mask is to ongoing therapy for people with sleep apnea, COPD, and other chronic diseases. •If you are a patient seeking answers to frequently asked questions about the updated contraindications and warnings for ResMed masks with magnets, please visit www.resmed.com/magnetupdate. •If you are a physician or healthcare practician seeking answers to frequently asked questions about the updated contraindications and warnings for ResMed masks with magnets, please visit www.resmed.com/magnetupdate. We have masks in our website that contains magnets, but we also have some variety that does not have magnets. Please visit our website for more information.

For women, the belt should be worn above the breasts. Be careful not to overtighten the belt, as this would reduce signal quality and comfort. The belt should be secure and comfortable. I'll be happy to pass on your other feedback on the video to the appropriate team within ResMed for further review and possible updates. Thank you!

Thank you for your feedback and we regret to hear your mask fit doesn't seem to be optimal at the moment. Please reach out to your healthcare or medical equipment supplier to discuss possible adjustments or options that might help you get a better fit with your mask. The following blog post has a few tips you may also find helpful: bit.ly/4eUXwND

Thank you for reaching out to us. We can't recommend the use of any third-party cleaning devices with any of our products. Please exercise caution should you choose to use these types of products. Please note: any damage caused to ResMed machines, supplies, and/or components by the use of Ozone, will not be eligible for warranty repairs or replacement at ResMed’s expense. Warranty information for your equipment can be found at the back of its User Guide.

Thank you for reaching out, and we’re sorry to hear you're having trouble assembling your mask. You can refer to the instructions in your F20 user guide for guidance. If needed, your medical equipment supplier can also provide in-person assistance.

Hi Daniel, I’m sorry to hear you’re having difficulty disassembling your mask. You can refer to the written instructions on page 5 of your F20 user guide, which you can access here: bit.ly/4eGYZar. Alternatively, your medical equipment supplier can assist you in person if needed.

@@ResMed thank you very much.

Thank you for reaching out. Could you kindly clarify which side of the device you’re referring to when mentioning the button that pushes in and out? That will help us provide more accurate assistance.

Thank you for reaching out. If you find the machine is exceeding the pressure even on the lowest setting, please reach out to the person or organization who provided your mother's machine for full evaluation. They can determine what might be causing the issue and assist you further from there. We'd be happy to work with them on this as well, if necessary.

@@ResMed thank you

Hi Silvia, thanks for reaching. To remove the elbow from the tubing itself, simply pull the elbow away from the end of the tubing. Since the connection between your tubing and elbow needs to be air-tight to prevent leaks, it can be a little difficult to pull them apart but with a bit of force, they should separate without damaging either the tubing or the elbow. Twisting the elbow as you pull may also help it to come loose. If you continue to have issues prying them apart, your doctor or equipment supplier may be able to assist you further.

Hi Michael, we’re sorry to hear that you’re having trouble with the cushion replacement. We recommend reaching out to medical equipment supplier who provided your device, as they will be able to demonstrate how to properly disassemble and reassemble your mask.

Hi, thank you for reaching out. There are a wide range of mask styles and types for you to choose from. For those who sleep on their side, we'd recommend trying out: the F30, N30i and P30i. All three are designed for minimal contact with your face and should allow for a more comfortable sleep on your side. As always, we'd first recommend discussing this with your supplier. They can take your side sleeping into account and provide a list of options that might be best suited for your specific situation and needs.

@@ResMed they literally promote airfit F30i for people who sleep on the sides. That's why I bought it. Now you're telling me to go buy another one?

If you're experiencing mask leaks, it’s a common issue for many CPAP users. As a first step, in addition to our video, we offer helpful information in our blog about what might be causing the leaks and how to address each potential cause: bit.ly/4h22r0I. Your medical equipment supplier is also available to assist if these adjustments aren’t working. They can help you explore different mask options or provide a direct, in-person fitting to ensure a better seal.

Hi, thanks for reaching out and for your interest in the AirTouch N30i! At this time, we don’t have details on when it will be available outside of the US, but we’ll be sure to share any updates on our social media channels.

@@ResMed Thank you

Hi Richard, thank you reaching out. The AirTouch N30i will be available in the U.S. beginning the week of October 28, 2024. For more information, please visit ResMed.com/ProductUpdate.

Thank you for the info. I am going to call my provider again after that date. I definitely will give it a try!!!🙏

We're glad to hear you're loving this mask, Delymar! Thank you so much for your feedback.

Thank you for reaching out. This webpage on our site provides a lot of great information about effectively cleaning your CPAP equipment, including your machine and mask: bit.ly/4eWI8QB

@@ResMed I looked in the link, and it says "drinking quality water". Would that include regular water from the kitchen sink?

Thank you for reaching out. As stated in our clinical and user guides, optimal humidifier performance requires distilled water. That’s because most or all of its minerals have been removed, preventing mineral buildup in the humidifier tub. Tap or bottled water may also be used when necessary. While it will not harm the machine or pose a risk to your health, it will require more rigorous cleaning of your water tub to prevent excess mineral buildup.

Hi Jason, There are a wide range of mask styles and types for you to choose from. For those who sleep on their side, we'd recommend trying out the F30 and N30i. As always, we'd first recommend discussing this with your supplier. They can take your side sleeping into account and provide a list of options that might be best suited for your specific situation and needs.

Hi Keith, thanks for reaching out. You can find disassembly instructions in your user guide linked here: bit.ly/4dv4veJ or check out our KZbin video found here: bit.ly/3TRi01d We’re always looking to improve our users' experience, and I’ll be sure to pass your feedback along to the relevant teams at ResMed for their review. Please note that all suggestions are subject to our Ideas and Feedback policy, which can be found on our website at: bit.ly/3BnqQ0p