We’re so sorry to hear that you’re having trouble breathing with your mask. While comfort can be quite subjective it is always something we strive for in every mask we make. Please contact your medical equipment supplier for a proper fitting and to discuss additional adjustments or options to help address the discomfort you're experiencing. They can also help you find a mask style and model that you find most comfortable.

Thank you for your feedback-we’re sorry to hear about the trouble you’re experiencing with the strap design. Please reach out to your DME supplier to discuss possible adjustments or additional options that might help you get a better fit with your mask.

Thank you for your question! To clean the F40 QuietAir vent ring, soak the components in warm water with a mild liquid detergent. Ensure there are no air bubbles while soaking, then shake the components vigorously in the water. Hand wash with a soft bristle brush, paying close attention to the vent holes in the QuietAir/Multi-hole vent ring. Thoroughly rinse the components under running water and gently squeeze the fabric parts to remove excess water. Allow everything to air dry out of direct sunlight. For detailed cleaning instructions, you can refer to the user guide here: document.resmed.com/documents/products/mask/airfit-f40/user-guide/638361_airfit-f40_user-guide-eur1-multi.pdf. Let us know if you need any further assistance!

@@ResMed I mean just the QuietAir vent ring. If you clean it like the Multi-hole one, the filter inside QuietAir vent ring will get wet.

Hi Joanne, Mask leak can be a common issue for CPAP mask users. As a first step, our blog post offers helpful info about what might be causing your mask leak and ways to address each potential cause: www.resmed.com/en-us/sleep-apnea/sleep-blog/common-cpap-complaint-my-cpap-mask-leaks/ and your medical equipment supplier are always there to help if these adjustments aren't working if you're interested in either another type of mask or need a more direct in-person fitting of your mask.

Thank you so much for your amazing feedback! We're thrilled to hear that you think the AirSense 11 is the best machine ever. We hope you continue to enjoy the benefits of your therapy.

@@ResMed I love this machine ❤

@@ResMed May I ask when you guys are going to start official support to the Dominican Republic?, the country where I live

Thanks for reaching out to us about the care of the heated tubing. It is acceptable to wash the tubing by hand only (including the circuit at the end) with warm water and a mild detergent. As long as you don't wash the tubing in a dishwasher or machine, this alone should not damage it. Of course, for your safety and the safety of the equipment, please be sure the ends of your tubing are completely dry before reconnecting it to your machine or mask. For more information, please refer to your product's user guide.

Thank you for asking! The AirFit F30 mask is compatible for use with both the AirCurve 10 and AirCurve 11 bilevel devices.

Thank you for reaching out! To remove the final tube section from your AirFit F20 mask, follow these steps: Hold the connector firmly where the tube attaches to the mask. Then, gently twist and pull the connector to detach it from the mask frame. If the connector is stuck, try using a slight rocking motion while pulling. Avoid applying excessive force, as this could damage the parts. If it still doesn’t budge, your connector or mask frame may need replacement. We recommend consulting your mask’s user guide for detailed instructions: document.resmed.com/documents/products/mask/airfit-f20/user-guide/airfit-f20_user-guide_apac_eng.pdf. You can also reach out to your equipment provider for assistance. Let us know if you need further help!

Thanks for reaching out about your sleep therapy data. If they have the AirView clinical software, they may be able to provide this to you for clinical purposes. However, you can also contact your medical equipment supplier, as they're often the best resource for this. In most cases, they can provide that printout for you. If not, they will be able to guide you to the appropriate person who can.

I leave the hose attached so the contacts don't get wet and swing the whole machine around by the hose to dry it. Empties the humidifier tub real quick too. Usually, I have to go looking for it since it flies off somewhere.

Hi, thanks for reaching out and we're sorry to hear that you are facing various issues with your CPAP mask. The dry mouth could be caused by a few different factors. As for the noise you're hearing from your mask, this could be due to poor fit or high air pressure. You can try reducing the humidity settings on your machine, raising the room temperature, or using a tubing wrap or heated tubing like ResMed ClimateLineAir to help prevent rainout. For more information on rainout, see our blog article here: www.resmed.com/en-us/sleep-apnea/sleep-blog/climatelineair-and-cpap-rainout/. As always, please reach out to your healthcare provider or medical equipment supplier as they would best be able to make some of the necessary adjustments in-person to improve your fit and comfort. Feel free to reach out to them for further guidance.

Thank you for reaching out and for your interest in AirSense 10. ResMed products are sold through authorized medical equipment suppliers who set their own prices. Your medical equipment supplier can provide you with specific details on their current pricing for the product(s) you're interested in. If you don't have a supplier now & would like one, you can share which country you are from and we will be happy to share a locator tool for the suppliers near you.

Resumindo, sim. De acordo com o seu guia do usuário, para destacar a almofada nasal, basta puxá-la da armação. Você também pode assistir ao nosso vídeo aqui mostrando como desmontar as peças da sua máscara: kzbin.info/www/bejne/h17al4J3dq96g9E Esta resposta foi traduzida usando o Google. Por favor, perdoe quaisquer erros de gramática ou tradução.

Thanks for asking! While using heated tubing is not required, the ClimateLineAir heated tubing can help maintain a balanced air temperature from the machine to your mask, reducing the disk of dry mouth or rainout conditions.

Thank you for reaching out and for your interest in the AirFit P30i mask. ResMed products are sold through authorized medical equipment distributors who set their own prices. Your local distributor can provide you with specific details on their current pricing for the product(s) you're interested in. If you don't have a distributor now & would like one, you can find a list of those nearest you by visiting our search tool here: www.resmed.co.in/find-a-dealer

Thank you for your interest in the ApneaLink Air from ResMed. As a medical device manufacturer, ResMed does not offer its products directly to the public but makes them available through authorized medical equipment suppliers. The ApneaLink Air specifically is a clinical device not normally made available to the public for purchase. If you are a patient, please contact your care provider to inquire whether a sleep study may be right for you. If you are a sleep clinic professional looking to purchase this device for patient use, please reach out to your local ResMed representative for direct assistance with this.

Thank you for reaching out, to reassemble you AirTouch N20, first you have to push the cushion into the frame. The frame has a shape that allows you to insert the cushion only one way. With the ResMed logo on the headgear facing outside and upright, thread the upper headgear straps into the frame slots from the inside. Fold them over to secure. I will share the link to the user guide for your convinience: document.resmed.com/documents/products/mask/airtouch-n20/user-guide/airfit-airtouch-n20_user-guide_amer_eng.pdf and here is a link to our video you can follow on reassembling your mask: kzbin.infokKAya9m3oXA?si=ApOJPgiHrEESD8WK

I'm trying to locate the video you're referencing but am not sure exactly which one that might be. You can check the "Discover Your Sleep Superpower" or "Patient Stories" playlists on our channel. In the meantime, I'm glad to hear the video inspired you to start therapy and that your CPAP headgear has been a positive addition to your routine. We're wishing you the best in your health and sleep comfort!

Translet in thai

Thai

Transelt

@ResMed Thanks for answering! It was from 2022 if that helps.

The optimal humidity and temperature settings will change based on a number of factors, including climate and environment. We'd recommend discussing your machine settings with your supplier, who can best address your humidity concerns and assist you in finding a setting that's best for you to start from. We'd also recommend talking with your doctor about the dryness & bleeding you're experiencing. They understand your needs best and may have a few additional suggestions to help you with this. Lastly, we also have an article on our sleep blog that outlines three of the potential causes for dryness and a few tips that you might find helpful: www.resmed.com/en-us/sleep-apnea/sleep-blog/common-cpap-complaint-dry-mouth/

As stated in our clinical and user guides, optimal humidifier performance requires distilled water. That’s because most or all of its minerals have been removed, preventing mineral buildup in the humidifier tub. Tap, bottled water, or even spring water may also be used when necessary. While it will not harm the machine or pose a risk to your health, it will require more rigorous cleaning of your water tub to prevent excess mineral buildup.

Keeping your machine plugged in allows your therapy data to be transmitted to your care supplier. So for this reason, we do recommend leaving it plugged in whenever possible. Whenever it's not being used for therapy, rather than unplugging the machine and storing it away, we'd recommend hitting the Start/Stop button to stop the machine and your therapy pressure should stop after a few seconds. You can also ask your supplier to enable the Smart Start/Stop feature (if available on your machine) which will pause your therapy when you remove your mask and restart once you breathe into your mask again.

@ResMed okay. But I'd it okay to have the machine in an eara where there's lots of walking back and forth all day and having to move it every morning? Because I live in a one bedroom apartment. And do I leave it on with the empty water tub in? And what about the outlet on the back that can fill up with dust sitting out in an area where there's a lot of walking back and forth. I don't have any other way to keep it out of duft and it just seems more sanitary storing it away when not used.

Thanks for asking! We can appreciate the sanitation worries you have; however, your air filter does an excellent job preventing dust and debris from entering your machine and regularly wiping down the exterior of your machine with a clean dry cloth can also help. Storing it with the water tub empty is also a great idea since we do recommend replacing the water after each use. So, keeping your machine out and plugged in, regardless of foot traffic in the area should be okay. Just ensure it’s on a flat and stable surface with an empty water tub to reduce the risks of any potential accidents. Also, regularly check your air filter and replace it if it shows signs discoloration, holes, or tears. As always, we also recommend discussing this with your doctor or supplier as they can best address any concerns you might have and offer some options to help.

@ResMed alright. Thank you. :)

We can certainly understand your concerns, however, the AirTouch N30i mask is designed for daily cleaning of the nasal cushion and weekly cleaning of the headgear, framing system, and tubing. When proper care instructions are followed (see your user guide), the mask parts should last through their recommended lifespan. However, if you notice one or more of your mask components are failing prior to the recommended replacement schedule, please contact your medical equipment supplier for further assistance and potential warranty replacement. Our warranty can be found near the back of your product's user guide and your supplier can provide additional information and assistance with the process, if necessary.

I died in a car crash. No more need fro insurance, but thanx

Mask leak can be a common issue for CPAP mask users. As a first step, our blog post offers helpful info about what might be causing your mask leak and ways to address each potential cause: www.resmed.com/en-us/sleep-apnea/sleep-blog/common-cpap-complaint-my-cpap-mask-leaks/ and your medical equipment supplier are always there to help if these adjustments aren't working if you're interested in either another type of mask or need a more direct in-person fitting of your mask.