#14 Auto Assign a Problem Record in ServiceNow | ServiceNow ITSM Implementation Mock Training

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This is ITSM Implementation Mock Training. In this tutorial you will learn how you can configure and customize your instance to implement ITSM Applications in ServiceNow Platform.
This course is for ServiceNow Admins and Developers and ServiceNow Professionals who want to learn how to implement ITSM Applications in ServiceNow.
Please note this tutorial is just a mock of configurations and development which can be performed in the instance while implementing ITSM Applications.
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Content of this training:
Introduction of the Course
Create Users
Configure Incident Form
Configure Mandatory Fields on Form
Configure Category and Sub category choices
Configure State Choice List and Behaviour
Field Mapping When creating a Problem from Incident
Configure Assignment Rules
Configure Incident Priority
Configure Incident Notifications
Configure Automatic Closure of Resolved Incident
Configure Surveys
Configure SLA
Auto Assign a Problem Record
Configure Change Management Form
Configure Mandatory Fields on Change Form
Configure Risk Conditions
Configure Maintenance and Blackout Schedule
Emergency Change
Creating Change Request from Problem
Change Approval Policies
Configure Standard Change Catalog
Copy a Change Request
Configure Security Rules
Configure Change Notifications
Create a Service Catalog
Create a Catalog Item Template
Create a Catalog Item
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