2024 Silverado 1500 LT dead dash & no start. Problem & fix. Recall issued 9/3/24. GM # N242435631

[@AttommicDog]

Customer Satisfaction Program N242435631 Serial Data Gateway Module and Radio. Issued 9-3-24 per GM website as a recall. I was just notified by phone. Resolves: "battery is at risk for a drain following an over-the-air update." Sorry I wasn't able to provide this sooner. Literally the day the dealer looked at the truck, is the day 24 models were added to the list of vehicles with known OTA battery drain issues from my investigation. 4 weeks later it was an official recall.

[@carolynrichardson2364]

I pulled my camper 2 hours away with my 2 day old Silverado. I used the accessory to put up the wi dows and rurned it off when done. Next day my truck was dead. Thank goodness for your video! I had called 2 chevy service dealers, on star too. They sent a jump out but he would not disconnect the battery. Took a day to fi d someone with a tool to disconnect that bladted battery. But of course it was the fix. Both service guys I talked to had no idea what was wrong. One place said it would be a week hefore he fould look at it.

[@AttommicDog]

Do what I do now. Keep a small crescent wrench in the glove box. It could end up being a life saver. It will be the best $10 you ever spent.

[@jayer-su3hu]

I have a 24 RST 4x4. Similar situation about 2 weeks ago. Remote start failed to work but the dash all worked and would start with the push button. Less than 100 miles. This was obviously before I saw your video or knew anything about the TSB but I did exactly what you did (removed the batt cable). Got a check engine light with like 20 codes I shit you not. I tried clearing with no luck. Drove the truck for a driving cycle and came home. Truck sat till the nxt day. Light miraculously was off. No issues since. Mine also did that weird thing where it made you open and close the window. Guessing that was due to it needing to re-learn with the window switch or something who knows. But I'm at over 650 miles now no further issues.

[@AttommicDog]

Same issue sounds like. But holy crap I did not know about the window thing and was fighting to get the window to do what I wanted. I thought my truck was possessed. Mystery solved. Ha ha. Anyway the failed update sounds most likely what happened to us both. I bet most of those 20 codes were communication codes between modules.

[@WolfTau]

This is good to know. I’m currently looking at these. Tundras went out of control on their prices and are having issues as well.

[@AttommicDog]

I know. I wanted a Tundra until I saw the prices. But the Chevy has been great. I am enjoying it.

[@karlp.1096]

I hope they get the issues resolved with your truck. It is understandably disheartening to just get a new truck and have issues pop up right away. These new vehicles are way too complicated with all of the computers in them.

[@09jklful]

Hey man, want to share my experience with a fleet of these trucks. Out of the 12 trucks, none of the batteries lasted more than 1 year. Many crapped out at 3 and most at 6 months. I've also setviced some buicks that throw "Service transmission" and "Service power steering system" warning messages on the dash. That particular one lasted 2 years and 22k miles. Tested battery was giving 200 amps put of the 750 or so it was rated for. Car always turned on just would randomly pop these messages. Something with these GM batteries.

[@AttommicDog]

Yikes. So it is a good idea to keep jumper cables under the back seat. Sad how bad some things are made these days. I don't doubt you.

[@09jklful]

We have jumper boxes that output 3000 amp peak. We use them for the trucks and for the heavier duty diesel equipment. I would suggest for you to carry a jump box with you. Much simpler to help yourself out and to help others out.

[@AttommicDog]

@@09jklful So I have to ask. Have you ever had the whole truck shut down until the battery is disconnected and reconnected? Like mine did? Service was not surprised but wouldn't say it was common.

[@09jklful]

@@AttommicDog None of these trucks had the digital display for the gauge cluster and they all use the key to start, no push start. But the common thing between all them was no crank. They turned on till the next day they didn't. No weak start or the quick tut tut tut sounds when the starter cant turn the engine. Before they quit all together, some trucks had weird electrical problems with the reverse camera. Sometimes not showing up or the grid lines wouldn't show. Reset language selections. Don't know if the key fob worked or not leading up to the battery replacement. All batteries were replaced with 1000 Amp odyssey batteries. No point in having them fail so quickly again. Though I will say for the couple of 2022 - 2024 Buicks I've seen, the dealer replaced the battery for free and last I've known they are still working fine.

[@chrismarbrey9678]

The dealer has to fix it. It's under warranty. They have no choice. They don't have a leg to stand on. If they give you any c*** Do not take no for an answer.

[@scottloy89]

Still has the check engine light on?

[@AttommicDog]

I cleared it the day I pulled the codes. That's why the botched Over The Air (OTA) update theory is probably the best for my situation.

[@benbrooks9679]

Disconnect both terminals from the battery. The truck’s computer controls everything electronic and mechanical. Codes most likely false. I think GM does this on purpose for service purposes $$$$

[@AttommicDog]

Yep disconnecting battery got me going. I was told all sorts of freaky codes can be thrown when there is a low/bad battery. Why it may have been low is a mystery, but that's what they are going with as no new codes thrown since I rebooted the system.

[@benbrooks9679]

@@AttommicDog I purchased a 2021 Silverado custom 1500. The service department here is great at calling you for routine maintenance until your warranty expires. Then they start giving you the runaround. You think, “oh I’ll get a brand new vehicle then I won’t have to put so much money into it”. Smh. Things (goods and services) just aren’t the same anymore. On a good note, my truck is running like a top for now. Good luck with your my friend

[@chrismarbrey9678]

They have to fix it it's under warranty. Don't take no for an answer. They have no case.

[@benbrooks9679]

Did you get your truck fixed yet?

[@AttommicDog]

@@benbrooks9679 lol. I just dropped it off 30 minutes ago. Will know soon enough...

[@AttommicDog]

Updated in description

[@jeffhurley9291]

To reset completely you need to take both ground and positive terminals off turn your headlights on to drain power from all of the modules gm has had a lot of ground problems from 14-23 🤦‍♂️

[@milanmq2686]

What was the issue

[@benbogg5430]

Looks like a computer issue to me. Dealer should put a new computer in it to see if it resolves the issue. Don't let them say it's going to take weeks or months to get a new computer, tell them to take one out of another truck on their lot. They don't trouble shoot anything anymore they do what the computer tells them, swap parts is all they know. Well, swap the computer!!! You can add a battery isolator switch under the hood, simply click battery off when you park then on when you want to go somewhere, and your up and running until they get their act together.

[@AttommicDog]

They don't think so, but time will tell...

[@Catherine4049]

It’s the body control module guaranteed

[@ericj810]

Failed update over the air. Gotta watch for that. It will freeze the system and even can kill the battery. Turn over air off on updates and use manual wifi.

[@AttommicDog]

The two theories are either the battery was already low when I took delivery or what you said. Thanks for the tip. Will look into that.

[@ericj810]

@AttommicDog anytime an update wants to install, turn truck off let it install at home, after 10 mins update should be done, go ahead and start truck up then and check the install successful on radio then turn off radio then the truck. It should be ok no probs ever if its installed that way. Never let it install auto or sit over night after install. Always start engine 10 mins after update.

[@muslogyauto]

We'd like to invite you to review the latest truck bed mats, how can we contact you?

[@AttommicDog]

Contact into is on my main page right next to my picture.

[@wyattgardner3552]

Good luck! You'll need it. Gm customer service is pathetic. Most dealers get screwed by corporate. My dad purchased a truck, brand new in 2003. The instrument cluster quit the first year. Gm said he would have to pay to get it fixed and reimbursed if it git recalled. All this was documented. 8 years later they recalled but my dad had "too many miles" even though it was documented as bad under the warranty period. My dad has family members that work for or retired from GM.. coworkers 2.7L turbo 1500 spent 6 weeks at the dealer waiting on a turbo. No rental. Another coworkers 5.3L dropped a lifter and got a short block at 15,000 miles. Different dealer, no rental.

[@9663mu]

The it to service dude. Last thing you need is to mess something else up

[@AttommicDog]

Agreed. and I did. But didn't want to have it towed. All good in the end. No issues since.

[@9663mu]

@@AttommicDog good to hear. These gremlins always scare me too.

[@JuliusTurbo]

Hi! Your videos are awesome! And we are wondering if there is an opportunity to collaborate with you for a product review. We are sorry, but we can't send an email to you because we don't have any information about you . Could you update the contact information on your KZbin homepage so we can get in touch with you?

[@AttommicDog]

contact email is right on my main page. Just click "more" next to my avatar. I recently wrapped up a bunch of reviews you can check out.

[@Dr.Westside]

It's not that big a deal guy . GM already knows that it's an OTA update issue . Contact your dealer.

[@AttommicDog]

But I didn't know. And others having the same issue don't know. So, you know... New truck. Dead and unresponsive... But yea, I believe that was likely the issue after research, talking to people, and having no problem since. I'm pinning this because this is what everybody thinks happened -even service guy.

[@WolfTau]

@@AttommicDogGlad you posted this

[@scottloy89]

Not necessarily the issue. I have a 2024 HC and had issues as well. The dealership did the data gateway recall but after they found a dash code. In trying to do it (3x they said) it wouldn't take then they said the dash stopped working. I think they fried the dash or something. I'm furious. It's been there 9 days for the recall, and now this!!

[@WolfTau]

@@scottloy89Is this just with 24s or 25s as well?

[@AttommicDog]

@@WolfTau 2024 only ...so far.

[@Ralph-em8xh]

All the new trucks and cars are garbage. I bought a 1998 Dodge Ram new and the only issues were related to body parts adjustment. It was assembled in Mexico probably like yours. Nothing but drunks and drugs in Mexico. I had a leaky brake light and being that my Ram was one of the verry first quad cabs that came out for the 98 model and I bought it in Oct 1997. In the 20 years I owned it, not one engine or transmission problem or recall. Too much electronic unnecessary crap being put in trucks, No offense but your Chevy looks like a video game on the dash. WTF happened to good old basic trucks with 4 speed transmissions and no fkn turbos to fk up trucks. Guys want sissy trucks to go to Home Nightmare and Lowes to look studly pulling into a parking spot to pick up a plant for the old lady. I bet you won't take that truck off roading and use it like it's supposed to. No one would take an overpriced truck like that anywhere far from a repair shop. My truck had a manual transfer case and a 360 aka 5.9 engine. 20 years and no transmission or engine problems. My 2005 Magnum has had a few minor problems but the hemi engine and 5 speed transmission are rock solid.

[@AttommicDog]

Mine was made in Indiana. I bought my 2012 Ram crew with 4WD and the next day off roaded it. All scratched up and covered with mud. They don't stay new forever no matter how you treat it.