3 Do's and Don'ts of Dealing with Wealthy Lawn Customers

I share 3 "do's and 3 don'ts " of dealing with weathly lawn care customers. I think some people make the mistake of treating wealthy customers differently. Hopefully the video will provide advice as you look to handle all customers properly.
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[@nate5757]

Most of my wealthier customers are the easiest going and easiest pleased. Some of my lesser clients are the most needy and demand the most.

[@ronjclm8590]

Financially comfortable people often got that way because they were likable and people trusted them and were happy to do business with them and both left the table feeling enriched.

[@DaaayTrippper]

100 percent agree..

[@bigscout1584]

this needs to go viral !!! basically your saying to treat everyone like you want to be treated, normal, then be trust worthy, have character, and lastly, be honest, sounds like the Golden Rule of living

[@ronjclm8590]

So....treat everyone the same. The amount of money that someone has does not have very much to do with the quality that they seek or anything else. I don't care who I'm talking to. I talk to all people the same.

[@jesuschristfirst5775]

Matthew 7:12

[@rrb396]

The hardest clients to deal with are the ones who know they will have problems paying beforehand.

[@lawncarelife]

Good point

[@tonybrooms]

Service industry as a whole ... just do your very best every time ... people are people (no need to create unnecessary divisions) ... you will always reap the rewards of your efforts.

[@borderlineiq]

Wisdom for those who will be wise. You can't beat back the business opportunities when you do this.

[@aaronm.3398]

my very first client was a very wealthy guy. He is still one of my best clients I have, really good guy. It's cool working for him he just let's me know what he wants done and tells me to mail him the total and he mails me the check. I take care of multiple properties of his 😎

[@easterlingbrothers9874]

One of my customers Up'd his price from $45 to $50 a cut and pre-payed . He is one of the easiest customer to work for.

[@lawncarelife]

+Everyday Hustle Lawn Care & Landscaping good example. Thanks for sharing

[@workingcountry1776]

Everyday Hustle Lawn Care & Landscaping I offered to mow a city lawn for 35.... got 50

[@aguyandhiscomputer]

Everyday Hustle Lawn Care & Landscaping He knows he'll get a better cut.

[@xforceguy]

Great video! I just talked and landed a account with very wealthy customer and he told me the exact same thing, " I think that is to low". So I countered and he still thought is was low but we will see how things go. After doing his property twice I quickly learned that he was right. He is my biggest fan and keeps me pumped up and motivated. He loves my work and in return i bust my ass for this guy. He is lining up two more account for me on his own and he said, "let me bid these for you if you don't mind". He went on to tell me not to worry because they are his buddies and they will pay what ever he tells them. He said " I will make up the difference on what you should be charging me so let them pay". I guess they work for him. Very down to earth guy that for some reason has taken me under his wing. Love you channel, keep up the great videos.

[@SitPls]

bro youre fucking getting scammed lol, if he's lining up bids for you that means he's taking a cut from it. Don't be so naive. I hope he didn't end up fucking you over.

[@IStankyJimmy]

SitPls That's a pretty big assumption. You don't know how little he initially bid, you don't know the size of the yards the other guy was lining up for him, and you don't know the price he put on 'em. I'd imagine he's not getting ripped off if the account he already landed told him twice that his bid was too low. That's typically a sign of a fella who isn't a complete ass. Besides, if he's getting paid over what he would have bid for those other lawns, where is the scam? He can always increase the price or drop clients in the future.

[@SitPls]

"let me bid these for you if you don't mind". He went on to tell me not to worry because they are his buddies and they will pay what ever he tells them. He said " I will make up the difference on what you should be charging me so let them pay". I guess they work for him.'' his ''friend'' is probably talking to his rich buds, '' hey jim i've got a guy that can do your entire 5 acres of land monthly for 4,000$, '' hey sure that sounds cheap!'' meanwhile he goes back to his ''friend'' and tells him he snagged a contract for 2,000 a month for 5 acres, pocketing the easy 2,000$ for himself. wake up its a dog eat dog world.

[@IStankyJimmy]

SitPls "They don't have to be honest" Doesn't mean they're not being honest. It's just a baseless assumption you've made. Show me where the incentive lies for a rich guy with all his shit together to partake in petty, easily caught scams. Don't you think the risk of him being found out outweighs the reward? Probably not, because you're a fucking brainlet.

[@SitPls]

if someone else bids on a CONTRACT, rich guy has every legal right to NOT show him what the contract was signed for, as he's just a LABORER at that point. It's also very easy to falsify a contract when you're showing someone a bid price, because all you have to do, is SHOW them the fake contract thats -2000$ less, he can't take any pictures or have a copy for himself because its not his contract. WHY THE FUCK WOULD SOMEONE ELSE HAVE TO BID FOR YOU, WHY NOT JUST GIVE HIM THE PHONE NUMBERS AND TELL HIS OTHER RICH FRIENDS TO '' TREAT HIM GOOD''

[@ThereBeGoldInThemTharHills]

My first client and still my most valued, pays me double in tips.

[@FranksTycoon]

one of my first customers upped his price nearly $100 the total was $437 and he said, why don't we just make it an even $500.

[@bradenkingsley4730]

Roy Franks a lot o of my clients do that I really love when that happens

[@SitPls]

fairly cheap to ''tip'' the difference off the bat as a kind gesture vs the awkard ''not enough'' tip at the end, business jedi mind tricks :P

[@ltdlawnservice4586]

I think discussing expectations is something I have lacked in and will now implement as it has now been brought to my attention thanks Jason

[@poncacitylawncarellc]

Great video. Dr.'s and lawyers are my favorite customers. Very down earth. They deal with public people like us everyday.

[@aguyandhiscomputer]

Ponca City Lawn Care LLC Doctors = normal Surgeons = nope

[@PARDS2]

EXCELLENT THOUGHTS!!!! ESPECIALLY THE "DO WHAT YOU SAY YOU WILL DO"

[@raynewcomb337]

I've just come across your channel 3/2019. You are alot like me. I've been treating lawns since my early 20's- now 50 and still in business, though I started out working for a successful LCO and ended up buying out his branch that I ran for 12 yrs, 11 yrs ago. As far as rich customers go, I treat them in the same respectful manner as everyone else. They can be nice, mean, cheap, generous, etc. like everyone else. I have found that older customers pay the quickest and are usually the easiest to work with. Certain ethnic groups can be difficult, as has been brought up in your other posts. Work hard and don't be stupid with money!

[@miamichi5]

I like this guys wisdom. I'm considering starting lawn care in South Florida. Tons of competition, scared to fail, but you can't succeed unless you try. Excellent videos 👍!

[@kylemosko572]

Great advice! I have always said "treat people like people" and that goes for the top and the bottom.

[@Vertabraker101]

Those were some pretty eloquent and open minded words of wisdom! RUN FOR OFFICE!!

[@HisStolenIdentity]

You sound like a very honest man! :)

[@craigsmith4775]

Good video again applying common sense usually works and definitely on larger properties understand their requirements as this can have a big impact it also shows you are thinking of what they want

[@cgar8064]

Wealthy clients often whittle you down to most bare bones price because of their fear of being overcharged. Then they want everything like they are paying top dollar. This is the case 80% of the time in my experience in central Florida over last 22 years. Example, I ran a route in predominantly wealthy neighborhoods ($450k and up) for 4 years...rarely even tipped during holidays...working in blue collar neighborhood I was shown apreciation year round. People offered me sodas, water, small tips and really took care of me during holidays. I just noticed that over the years, of course I don't work for, or expect anything extra. Wealthy clients rarely come to door but first to complain about lack of communication. Blue collar most always answer and are willing to take recommendations that help overall appearance, outside of fertilizer and pesticides. Just my experiences.

[@snoopfurlow1275]

Well said,I agree.mowing is a business,our time, a good labor charge rate,serving good customers

[@siraugustwinter]

Just wanted to say that I enjoy your videos and am finding them very informative. I'm trying to to start back up my yard care company and I've been out of the game waaaaay too long haha. Keep up the great videos!!

[@gregorysmith1021]

All very good points. I think not overcharging is the very best advice.....

[@hotmojo1]

Good, down to earth advice on the virtues of human decency. You inspire hope, keep up the good work, sir.

[@tannertittle6557]

Love the video. Great advice that I can use.

[@joe4hirelawncare497]

Great advice, thanks for sharing

[@adamholbrook2281]

Lots of great advice that can be applied to any situation. Thanks for the video. I hope people are listening.

[@borderlineiq]

The wise find wisdom, don't they? This is a treasure trove.

[@archerslawnservice9422]

Great advice! Thanks!

[@RJR777]

Great points brought up in this video that I had to learn thru experience.

[@MBMOWING]

Always love watching and listening to your videos mate

[@lawncarelife]

Thanks for letting me know

[@Julianthebasketballgod]

I appreciate your videos. Thank you.

[@02to06TUNDRAFAN]

When you go to hit the nail on the head you don't miss often huh? wise words

[@katf1shrippler725]

Very good advice thank you !

[@alanculbertson7083]

You help me alot! Thank you

[@isiahzinda2752]

You are very well spoken

[@lawncarelife]

+igota camera thank you. That is encouraging to hear

[@the473hustler7]

great video my friend. thank you.

[@bryannavarro4394]

Love this!

[@B1boi]

Great tips!

[@fleurdrose5504]

A lot of wealthy people got wealthy overcharging other people. However, I agree with you, honesty is the best policy and your integrity remains intact.

[@doctormoreau9812]

Just found this channel and dude is awesome

[@MashDaddy]

This is not lawn care advice - it is Business Class 101 - How to Run a Successful Business. It applies to all business, not just service, products sales also.

[@ckoczynski]

Great advice.

[@193811GOLD]

sure do like your video's from Derbyshire Uk

[@ryannino1281]

One of my wealthiest customers was a rough start on things. But once I knew expectations. Its been a easy account.

[@greencomfortliving4909]

yes thank you

[@paulsgardenservicesandhand7043]

My thoughts exactly, I like to treat people like I would like to be treated. I’m over in the Uk 🇬🇧 and have several multi million ££££ Customers also little old widows in council homes . I treat them all with the same respect and that works for me . Most of my business is now recommendations just by been nice , trustworthy and doing what you say ha and sometimes more but I’m fine with that. But I agree 💯 with everything you say . Only one last thing I would add to your don’ts is don’t bullshit your customers do what you say . Keep up the great work respect from Yorkshire England 😎

[@PinnersBlackrose4200]

I'm discovering that people needing our services to begin with are the top 10%.. Great vid!

[@borderlineiq]

Jason, you are a credit both to your business and to humanity. Sooooo many service contractors have mistakenly bought into the wrong philosophy of dog-eat-dog practices and screw-them-before-they-screw-you. All the great business men I know understand that the key to success is providing a needed product or service that is high quality, treating clients as if your reputation mattered, and delivering on your promises. I live north of you in Huntsville and am regularly taken aback by contractors who lie in their estimates, do shoddy work, lie about what is or isn't a problem or did or didn't happen, and often send unskilled or uncaring subordinates to do a job that was sold as a professional skill. My grandfather was a finish carpenter, and he couldn't do all the work he was offered because he had a backlog from his reputation. That is what is ultimately the key to success. When people know you do fine work, they will pay the necessary price and be glad to get it done right. Thank you for being such a great mentor and counselor to the novice lawn care guy who may be making decisions that will ruin or bless his path forward.

[@lawncarelife]

Thank you for the kind words and the comments

[@borderlineiq]

@@lawncarelife Again, thank you for your work.

[@SouthernStyleLawnCare]

Right on Right on.

[@wiremujules1]

Your a classic bro, love your channel

[@happilyretiredmark2964]

Good accurate info Jason. I'm retired and do this lawn gig of mine part-time so I'm fortunate in that my bills aren't depending on my lawn care. That said, I'm sure I don't stress over quotes etc. like the guy surviving off lawn work does. My 2 cents on wealthy folks though...I'll take them all day long. Ninety percent of my clients are pretty wealthy and even though I charge a fair price for me and for them, there is no way they would do it for that price so they are happy as can be with what I do. Lastly, I get better bonuses at Christmas from lawn care clients than I ever did at my career job!

[@bofkaycee1970]

Kept it short and sweet myself. I got a feeling for the entire small (country club) community in my experience with one customer. I do not accept any new work in that part of town, ever.

[@synthartist69]

maybe the wealthy customer just wants a friend. Maybe you are more than a lawn care specialist to them. Maybe you are their personal psychological counselor.

[@48dupont]

I love this video you got raw

[@jamesdickson3616]

Thank mate

[@mrbeartown22]

I'm really starting to like this guy

[@matthewmartin510]

I like that you need to charge me more I had this happen a couple times I shot out a price and the knew customers says you cant do it for that ill give you this amount turns out the customer knew more than me and he is wealthy.Always learning

[@kenboxx265]

My Wealthy customers are the slowest paying customers.

[@deadend5545]

Ken Boxx exactly!!!!!! You ant never lied 🤥 😂

[@Cdb2024]

Good job

[@Warmachine0413]

I had a wealthy customer tell him to charge him more, because he felt like I wasn’t charging him enough. The area that he lives in is extremely wealthy with the base houses starting at a million dollars. He told me that he was sick land tired of other companies coming in and charging him and his neighbors triple the price because they were rich. Low and behold, I charged him a normal price like everyone else and now I take care of the entire neighborhood, and they hire me to do everything from lawn cutting to spraying to trimming, and basic construction. That area brings me an average profit of about 30-40k a year just because I was honest and fair. I would say lastly that they are rich because they were smart with their money and know a scam or overcharge when they see one. Great tips!!!

[@lawncarelife]

That's a good story. Thank you for sharing

[@robbg3255]

I had somebody told me my price was too low,and he went up on me and I was surprised but after it took me two days by myself to do it and it took him and his son the same time to rake and bag leaves..

[@capsual2015]

all correct mate

[@unclesnappy6541]

It's pretty simple like any other job being done for customer X. Have your plan in place of: 1. What you can perform. 2. Estimated man hours it takes to complete it. 3. How detailed are the tasks required. 4. Equipment needed. 5. Your cost per hour to "profit" doing certain tasks. 6. Risk factors. 7. Labor force needed to complete it. 8. Location of the job site. 9. Have a work order drawn up stating what is to be done. 10. Weather conditions that might delay start or completion. 11. Labor force skill set in this type of work. 12. What extra items is this property needing? (lime, fertilizer, weed & bug control etc). 13. Devising a complete annual plan on what it takes to maintain the property I.E. mulch, pine straw, rocks, flower bed soil, fertilizer, bug control etc.). Make sure customer X reads and understands the work order you've drawn up and agrees to it. There will always be complainers no matter what you do. I know it takes me 3-4 hours on my lot that is only 5400-sqft. Weed whacking, edging, shrubbery trimming, blowing, mowing (30" self propelled walk behind) every 3-4 days. Granted I don't always have to trim the hedges/shrubbery every 3-4 days but at least once a week. I can get by the non trimming days in about 3 hours. I don't see how fast the mower can race across the lawn like I see many contractors do using the zero turn mowers. My neighbors use contractors and some don't. My attention to detail has netted the "yard of the quarter" back to back from doing it myself for one and paying attention to detail from Spring to dormancy. The neighbors try their best to keep up (which is a good thing) but the yard sprinters they hire to do the work are lackluster in results because of the "speed demon" ideology to knock out the most yards in a day they can. That type of work style shows in their results. I would never have a lawn care service because for 1, they wouldn't want to pay my price for the results they'll get. Once a week lawn mow homeowners could careless as well. That's where their curb appeal value drops compared to the home 3 doors down that looks all neat, straight, alive looking, maintained every 3-4 days, lawn is weed free and green all season long. My maintenance plan is all year long regardless if the grass is dormant during the winter in deep zone 8.

[@John-uj9zy]

Don't charge extra for wealthy clients, they have the money to pay for more than just basic mowing service. Few wealthy people in Central Ohio just want their lawn cut. Just don't start doing a bunch of odd-jobs unless you want to be a handy-man and get out of lawn care. Focus on the grass, not cash. It's hard to turn down money, but sometimes you have to in order to focus on what you do best.

[@phillipbonard455]

John I

[@scottlandb6579]

Let's be honest rich or poor - most don't want to pay for services they feel they can do themselves. They quickly learn.

[@borderlineiq]

Or more exactly, they don't want to pay for anything done poorly. Especially in lawn care, many can but do not want to do the work, so gladly pay when it is both fair and well done. I'm that way about plumbing. Yes, I can do it, but hate the task, so am happy to pay a fair price for the work.

[@AdamBlevins1]

Communicate, then over communicate expectations and services you offer. Take ownership of issues and follow through on them. Feedback is a gift. Learn from it, and don't get defensive. Do what you say you're going to do. When working, always treat people with respect, even if they're jerks. That doesn't mean that you cannot fire a client, but don't do it in an unprofessional manner. That's what I've learned from my experience.

[@nom5205]

tip: please use a well kept lawn as a backdrop for your video. You've got a very disorganized, unkept yard in this video. Would that be yours ?? That background takes away from all the good advise you gave.

[@borderlineiq]

@@Jon_E I have an English degree and taught, and I'll be the first to say that grammar and spelling have nothing to do with either wisdom or character. His recommendation was and encouragement to showcase good lawn care in videos marketed to lawn care professionals. He was correct.

[@mikethomas4570]

Had it happen twice this year, bid $600.00. My very down to earth wealthy customer says "oh Mike make it $900.00, no, make it $950.00. The guy is great! Second time I bid $35.00, man says how's $55.00, great!

[@dsimondublin]

Stick to your guns. My minium is $40 and acreage is $150 per acre up. If the low ballers want to jump in and undercut I let them have all they want. Went the mower breaks down, and bills are do that lowball job will weed them out!

[@mikespain8655]

$150/acre! That is the most funny thing I have ever heard in the lawn business. I laughed out loud, twice. So you are going to charge a customer $3000/month to mow 5 acres? Good luck with that.

[@dsimondublin]

I'll bet you'll laugh twice until you see the checks customers write me. I'm in business to make money not for practice. An acre is roughly the size of a football field, if you're mowing it for anything less than $100 you're a fool. Most of my large areas I mow once every 2-4 weeks so it works out. If I mowed a large area like 5 acres once a week i would put it $100-125 and if they wanted it once a week rock on.

[@temujinkhan6326]

Mike: Have you graduated from grade school because your math does not add up.

[@raymondheim5369]

Temujin -$150 per acre X 5 acres = $750. $750 X 4 weeks = $3000 per month. So Temujin, Mike's math is fine. What is wrong with yours?

[@nunyabiznis817]

Don't charge rich people more, but DO charge picky people more, regardless of their socio-economic status. Also, don't just trust someone to pay just because they live in a rich neighborhood. Most "rich" people aren't really rich, they are deep in debt and they will surely find a reason not to pay a lawncare company. They can't do that with their car, house, or cellphone payment because they will get those things repossessed. But they will bilk a lawncare company with not a care in the world. Be very cautious and make sure all residential work is prepay and all commercial work has a thorough contract.

[@tskipwadoo3447]

You're right, but no lawn job is worth losing your self-respect from bowing down to a rich person.

[@arlisspropertyservicesllc5943]

Having been in the 1%’s auto transport business, moving 6 & 7 figure autos to clients around the country for over a decade, I learned a lot of these tips are right on. However...you will find that the more affluent tend to become “deaf” to anything that’s not to their liking, it’s a balancing act to manage their expectations to reality.

[@jonboysprowash7845]

I have one that likes to wait 3 weeks and then say ahh it may be ready now to cut lol. He is a good customer but is tight with his money and likes to drag it out to save on his lawn service.

[@SJHarrdcORE90]

I love your channel I get a lot of great information out of them and hearing stories like this makes me even more eager to start my business. I would like to ask you a question about my situation. I have a 2007 54" john deere z445 it's a residential zero turn, it's not a bad cut but definitely not a commercial mower. I also have a trimmer, backpack blower and trailer. I just need a truck, I have 3 thousand saved up. What I was thinking was to get a truck now and start the business this summer. Or would it be smart to just continue to save money and get a better zero turn like a Hustler fastrack and start next spring. Any type of advice would be appreciated

[@harrywisniewski5017]

Robert Williamson id wait and save

[@lawncarelife]

+Robert Williamson you could start this year part time to get a taste, then ramp it up next spring

[@SJHarrdcORE90]

That's what I was thinking. Also getting my first 5-10 customers will not be difficult, and if anything I will wait until I find a decent truck in my price range. Thank you both for the advice

[@wh8085]

Hey Robert , I have basically the very same mower ! I bought mine new in 07. I've got the 48" deck because I have lots of trees to mow between. 25 hp Kaw motor. It's a great unit. I just started mowing commercial this year and it is doing great. All my customers are happy. Keep extra belts on hand in case you break one. I had a limb get under one and break it, no prob cause I had one to put back on ! Keep her greased , with sharp blades and a clean deck and it will work for you ! Mine is doing fine !

[@ricky_bigelow8074]

My girlfriends parents are very very wealthy and my family is middle class but they have a giant yard, I charge $120 every week for this yard and idk why but every time they give me a $200 tip. Yea this yard does take me 3 hours to do but I am small and they have given me all of their rental properties so much that I had to quit my summer job with the city to mow all of their lawns. I’m 16 btw.

[@CaseyMiddlecoff]

Great video. I ran into this once. A weekly client of mine that I gave an estimate of $80. She flat out told me “No, that’s not enough. How about 125 a week?” That was a good day.

[@lawncarelife]

That's crazy when that happens but you are correct. A good day indeed

[@borderlineiq]

What we sometimes forget is that an honest individual may also be both caring about your welfare as well as concerned that they themselves do not want a reputation as a chiseler, or even one who takes advantage of the working class. In short, they are just good people.

[@CaseyMiddlecoff]

Camas Yeah, that’s true. She’s since passed away and her husband kept me as his lawn care guy for a while until he too died. It was really sad, they were both in their 50’s.

[@backyardgrillmaster2910]

You have to love those customer! I have about 5 out of 22 my customer like that. :-0)

[@poncacitylawncarellc]

I like to target the high end customers because most people are scared to even try to pick them up as customers. I price them the same as everyone else and 99% of the time I get the job. They always have easy yards with lots of Up sales and call me all the time to haul stuff for them because I have a trailer.

[@mikespain8655]

If you are closing 99% of your initial accounts, you are leaving money on the table. Nobody is that good of a salesman. Think about it...

[@josh.hooper]

Except for Grant Cardone! #1 Sales person in the world...Man can sell anything!

[@borderlineiq]

@@mikespain8655 Maybe that's his business model. He sounds happy with it.

[@wildbill23c]

A local multi-millionaire where I live passed away a few years back, but if you didn't know him you'd never know he was rich. He was such a tightwad he wouldn't even tip waitresses, and he would complain about the cost of his meals, etc. His house was from the 70's, all the appliances were lost in the 70's and most didn't even work, he ate out every meal, so didn't matter to him. He may have been a tightwad, but he had a lot of financial knowledge, and owned many of the town's buildings. I wish I would have taken the time to get to know him better and hear his stories and advice. Where I live, you have several different income levels. None of them want to pay for anything, they want stuff free, want discounts for this that and the other, etc. Not worth the time and hassle dealing with them. I mow a few lawns but I don't go out looking for business because everyone and their dog has a lawn business here for one, and I don't like dealing with people who want to whine about paying $20 to mow their yard, that its too expensive they'll do it themselves, yet they want you to come mow it when its 3 feet tall type people. Nope, don't do that anymore either. I have a couple customers who have raised their own rates. They'll up their rate about $5 a week every start of the season. The other few lawns I do they haven't had a price increase, ever, but none of them are demanding, they know I'll get their lawn cut on a certain day, unless they call and need to change it for one reason or another. They're all easy to deal with, and every year they call and confirm that I'm still going to mow their yards LOL. Most are elderly and aren't rich, and just can't do the yard work anymore.

[@begoodamerica9793]

This guy is awesome, I wish I had him working on my property. Everything he said is right on the money. It alway feels like people do try to charge you more. I went to buy carpet and as I am looking with my wife the salesman asked what subdivision we lived in. We asked him why that mattered he told us that he didn't want to sell us something not up to par with neighbors. We just left and went somewhere else. I feel if we come to an agreement, I have to do my part to pay him on his terms and his part is to meets my expectations. The only way to have a relationship that works is it has to be a win win for both parties. He has to win to meet his needs and I have the need of a nice yard. If only I win with a cheap price and abuse him then he's going to resent me and do a crappy job. I would like to add another do to his list. You pay your employees a bonus at Christmas or end of the year you need to include the guys that keep your home looking nice. It's the right thing to do.

[@commonsense5188]

Old post, but that salesman is a complete idiot for trying to pull a quick on you guys to see what kind of money he could get out of you. Bad business for sure, but there are folks who would have naively answered, then quickly handed over their money. It's a shame. Good on you guys.

[@MrMustangred]

Many wealthy customers are successful because they know the value of building relationships, loyalty, and honesty. Once you build their trust, are usually the happiest, funniest, and most generous customers.

[@lawncarelife]

I have found that to be true as well. Some of them seem to be the kindest and easiest to talk to also. Thanks for sharing

[@MrMustangred]

@@lawncarelife Hey Jason, MadMike again, how bout doing segment on managing your employees attitudes, wether its 1 or many, specifically, in area of staying positive, in my case, it's my son and I. I try to keep my negative situations involving customers, money, etc...to myself In order to not "bait" or feed any negativity or bad attitude into our work day or in employees minds. Thanks MadMike and Son.

[@picklemat4619]

I think some healthier people realize it’s a tough job and they really don’t want to do it. My neighbor is an elderly woman living on her own and I just started mowing her lawn and I like to keep my lawn neat and I’m happy to do it and I have told her that I don’t expect payment every time I do it because it’s a hobby I like doing it and she can’t afford every time I want to do it. She paid my $30 for it and I’m happy with that that’s two petrol cans plus oil for 6 times so that will last about a month or so of doing the few lawns I do on the side for free and she insisted she pays me I didn’t ask for it or even said she has too.

[@DanPrinMan]

Yeah. I've found that my lower income customers can be the most problematic. The wealthier ones are often more sensible and easier to deal with. And they buy add-on services more often ;).

[@BENLINUZ]

I just started my business and rich people have been real good to me. I'm fair to them and they are nice. However my worst customer and the only one I've dumped so far was rich.

[@ccww9]

I am on the fence about the wealthy ones. I have had some good ones, but I have had enough of them that are bad that I hesitate to work in our wealthiest neighborhood. Not really "Bad" but more difficutl to deal with.The last one I had was the icing on the cake for me. I do treat them like a normal person, because they are just normal people. But the expectation is there to take the service to the next level. I have absolutely no problem doing this, but I have found that after a certain price range, they start to squirm a little. I don't feel I am too high because they are rich, I am high because they want me on my hands and knees every week pulling weeds, pulling vines, and on and on. I have to make a certain amount per hour. I can do a lot of basic average yards for the average working class customer and charge a certain amount, and they don't seem to complain and be there and gone in about 30-35 mins with a two person crew. Now, if I feel I will be spending double that time doing more grunt work and I want to charge them say a little less than double the average yard, they think it is too much. But what they fail to understand is I could have already completed 2 average yards, just doing the basics, and been on the way to a 3rd yard by the time I get done at their property. I can't get that to sink in their minds. That has been my overall experience anyway. Even if I work out a year round program, I don't feel I make enough with shrub trimming and other extras added in sometimes. They tend to think you are taking advantage of them, when you are not making much. The only advantage is, it's year round income. That has been my biggest issue with the wealthy areas of town.

[@guitar_zero797]

Also every customer is different everyone likes different things always just ask

[@SurviventheOnslaught]

you do what you say your going to do.......when you say your going to do it, charge a decent price and things are good

[@jmarianu3976]

Quick Thoughts: #1 Don't ask how much my house costs. #2 Don't ask to come inside to use the bathroom. #3 Be friendly to me but understand that it is a professional relationship and forgo the sordid details of your life. I will pay more if you can demonstrate the benefits. Be careful not to leave oil stains on my driveway.

[@elbertmoore5818]

Jonathan Marianu that’s it exactly I also talk to all contacts the same as I want to be talked to and the oil stains is a never do.

[@Titus-as-the-Roman]

Be upfront with them, this is a business transaction, being wealthy they should appreciate that, in writhing what you plan to do and what the planned outcome is going to be, and force the conversation if you have to about what their expectations are, stress the point this protects them if your crew doesn't fulfill their duties, be also clear that UN-foreseen things do happen and they will be asked to pay for services that's beyond your control, such as if they want a certain area done a certain way but a rock divider prohibits that from happening and if they're still adamant, that divider will need removed with additional cost, etc.. This kind of stuff can eat whatever profit you might make.

[@ronmatthews5515]

Most rich people expect the world for the lowest price and want free work done constantly.

[@mikeisaacs7501]

Jason where did you get your hat

[@billmuellerbandhlawncare]

My first customer played me like a fiddle the first year,cut and leaves, he had 31 oak trees in his yard,16000 square feet lawn 50.00 dollar cut and 50.00 00 dollar leaf clean up,2nd year cut stayed the same leaves went to 100.00 a week

[@lawncarelife]

My first Leaf cleanup experience was not good either. I feel your pain

[@davetires7300]

Uze common cents.when whomever comes home they leave their work on the doorstep.but I have found that rich on the whole have High expectations & are less gracious than the “Norman” person.But I have had a lot of wealthy friends 👍🤓🇺🇸 just use your senses & feel out the person👍

[@luisbernardez7627]

Yo dude, you're a bad ass, the only thing that i see, is that you don't give credit to your predecessor, im pretty sure that you learned a great deal from geek to freak. You're just as brilliant he is.youre just as great.the student hallway supersed the teacher.

[@aosaos6821]

funny thing is wealthy folks get charged less because u r actually target ing.. those particular properties in some cases I zillow.. every home and target 400k.. homes specific ly.. in certain areas which happens to be the good side of town confidence sells to richfolks.. good topic I watch wealth tv.. to learn about rich folks education is all ways helpful

[@troymcclain1831]

what do you do about customers that want service on a 10 day schedule? also what about dry season when people let their grass burn up how do I get new customers during this time of year or convince my current customers to water their grass?

[@borderlineiq]

Maybe people who won't water are customers who you don't want in your base. Wouldn't it be better to figure out those and over time, work your way out of them as a business base. If you live in an area in which those are some of your only possibilities, then it sounds like a depressed market for landscape and lawn care. To your point, perhaps selling them on green, through a good buildup of turf in the spring as it rains and talking the need to keep the water up to not lose it to brown in the summer. Grow an appreciation of that green you develop for them.

[@mowingtrimmingedging214]

I treat everyone the same

[@allencarey7336]

I had one customer that told me to charge him more, I was like "what...ok?" Lol

[@joe4hirelawncare497]

I am having an issue with a regular customer who lawn is 2 acres and they only want it done every other week. It's always tall, thick grass and it takes me longer to cut it, even with a zero turn. I tried a bagger system, but the thick grass clogs up the tunes, and I spend more time stopping to unclog the tunes. They always pay, however it takes up 4 hours of my time and I am considering giving up this lawn. If she would consider having me cutting every week, I think that it would be easier, but not sure if she would agree to that.

[@poncacitylawncarellc]

Joe 4 Hire Lawn Care talk to the customer and let them know the problem. Tell them they need to go to weekly or you will have to Up the price because your having to spend twice as long to do the same job. If they can't understand that then maybe tell them that they might want to find someone else to do it and that may change their mind because they know there're already getting the best deal in town. Never sell your self short. They're not paying for your time they are paying for your service and you know what it's worth.

[@joe4hirelawncare497]

Thanks for your advice, I really appreciate it. keep up the good work on the videos

[@donaldjwright57]

Jason I'm looking for a good hedge trimmer..what do you recommend?

[@lawncarelife]

+Donald Wright i think stihl makes a good one. I like the long ones but they are expensive

[@eric9913]

hey jason iam in my secomd year of business this year i underbid a wealthey client to 45 a cut how can i tell them that i want more money

[@sbuzz5889]

good tips , i build houses in palm bch / boca - dont treat them any diff. truly rich are not in your face.- i am rich types like d marino do not talk to me ,your not on my level. most are regular friendly people and some of the 1st not to pay anything. thats how some got rich.