3 Feedback Tricks Every Seller Should Implement

[@ewhibs]

I once got a feedback from a buyer and it said: “Keep your pimp hand strong playa”

[@dash_rabbit]

Lol, I'm jealous.

[@kwit7377]

LOL

[@skunklabs_official]

😂

[@Sandman60077]

Some middle aged guy trying to sound cool and funny but is just dating himself.

[@kwit7377]

Well this middle aged chick found it amusing😉

[@twiddler5593]

One other point about negative feedback... You can leave a response to the feedback to explain in detail what happened. For example, you can say "Issue was disclosed in the item title, condition, and in description (in bold). Offered the Buyer a free return for a full refund but he wanted to keep the item and also wanted a refund". Your response will show under the negative feedback and will also show on the Buyer's Feedback Left for Others page. Note, the Buyer will have an opportunity to get the last word and then reply to your reply but they rarely do.

[@BasicFolders]

Pro Tip: A tiny bit of sewing machine oil (or any other oil) on your scissors will keep them from gumming up if you use them for cutting packing tape. 👍

[@hp4415]

If you have thousands of positive feedback then 1 or 2 negative feedback won’t hurt you but if you are a new seller with 5 feedbacks, 1 negative feedback will put you at 80% which is a big red flag for most customers. So it’s worth to mention that you have to build good amount of positive feedback before you can ignore the negative one

[@susanphelps9674]

When ebay tells me I have offers I send them. Has helped a lot.

[@miguelmartinez-sn8xu]

11k+ positive feedback, was at 100% until recently, basically due to buyers not reading the description. I state everything accurately but buyers don’t always read the description and EBay sides with buyers, just not much you can do really

[@susanphelps9674]

I leave them messages that says your package was dropped off. I also message them to tell them that the item is being delivered today. Great results.

[@valeriesantos8178]

I too leave a msg that the item is being delivered… 75% don’t leave feedback. But I’d rather no feedback before negative or neutral.

[@susanphelps9674]

@@valeriesantos8178 In my last message I will ask if they can leave feedback on the purchase on my store. Yes not everyone does. But it is worth a try.

[@nikkinik4188]

​@@valeriesantos8178I write hand written notes & get a lot of positive feedback!

[@0909Patch]

Going to throw a unsolicited shout out for Flipwise. I love it. Was behind on inventory this weekend and caught up in no time using it. Before it was going into a excel sheet and consuming way too much time. Also, I sold the fireplace remote yesterday that I mentioned in the comments a while back. I got your $5 around here somewhere.

[@BeachBarnThrifts]

Hi Justin, it would be interesting to see how your day goes from the time you get items home from garage sales to getting listed to adding information into Flipwise.

[@ejfeucht]

Thumbnail gave me a good laugh, thanks for that 🐝

[@ImAlwaysFrisky]

it is ANNOYING when i get an offer after i just looked something up, wish we could just opt out of that or in. Give us that option eBay

[@Tacocasaking]

💯

[@terryhamilton2.0]

I sell Dvd/vcr combos and vcrs, often they are purchased by a refurbisher who then flips it on Amazon or other foreign markets. If you find HDMI recorder DVD/VCR combos with a remote and directions they are worth more.

[@susanphelps9674]

I just call them and talk to a real person. Great customer service every time.

[@sdvlt]

what is their number please?

[@sethcoker4646]

I love Flipwise. I’m also a part time seller, husband and father. It definitely makes inventory and tracking finances easy.

[@onllyluvisreal8880]

Great channel for actual advice that has value. Clear, concise information. I thank you for not wasting my time 😂❤. You're awesome ❤🎉

[@dawnakaulen797]

Nice! I found a pair of nearly new RedHead camo boots at the bins for $6. Washed the mud off the soles and listed them for $45. Love your videos, thanks for sharing.

[@chrisc8003]

re: the vcr with the cable eye -- the cable eye allowed the vcr to automatically change channels on a cable box that the vcr was connected to so you could record shows on different channels at different times.

[@justinresells]

makes sense, thank you for the info!

[@danbeaulieu5567]

I just had someone buy 3500 postcards for 700 free shipping, they wrote me back telling me they went through all the cards and didn’t feel like it was worth there money. I clearly showed the lot and decibed it to my best. Seen it coming since usually I only sell lots that every single card is shown, it will be a 300 loss so far on this set of cards.

[@goodwillbunny5773]

Did they want a refund? Or to return the 3500 postcards? You have my sympathy. 💐

[@travisstephens3943]

Thanks so much for the info on automated feedback. That's going to be a huge time saver for me.

[@adamb4431]

Justin, I've been selling seriously for about 2 months now, up to 200 items in my store with about 100 sales. Using Flipwise and I have a question/idea. If Flipwise could input the data from drafts, that would be awesome. I often times source a lot in one day and want to be able to draft everything and then list it throughout the week. It would be nice if I could go ahead and input all the data (cost, purchased at, storage location, etc...) and then put the item in storage prior to actually listing the item. Thanks for the videos, I've learned a lot. And thanks for Flipwise, it's been working well for me so far.

[@justinresells]

Unfortunately eBay does not make drafts available in the API so we cannot ingest them, but that would be nice! Instead we will let you add items to your Flipwise inventory directly after buying instead of having to wait until they are listed on eBay. Coming soon :)

[@catherinedeluke841]

Hi Justin, I'm in my first month of reselling and I wanted to thank you for all the information you share with those of us who are just starting out! After watching your video, I purchased Flipwise, and I must say it's second to none. Even though I'm an organized person, there are still those days! I highly encourage viewers to check it out as it is extremely user-friendly and you don't need to be supercomputer knowledgeable. As a new reseller, I would like to know when is the right time to start selling internationally. It seems more technical, or am I being naive? Currently, I only have the setup to sell in the USA. My first sale came from an international address, but the buyer wanted me to ship to Florida. I was quite nervous and told them that I cannot ship there as their account has been set up internationally. The buyer repeatedly requested this, and I continued to decline. I know there is an international fee associated with this, but I need to learn more about it.

[@istockgrizz]

Sheeeeshhh!! That Flaming Lips t-shirt

[@deborahveryking6441]

Interesting to see the areas to access information that I did not previously know about.

[@SavageBaller27]

Hey Justin, love the channel. Can you make a video about this new eBay shipping policy and how to avoid it as a seller? Since they’ve changed it, I’ve made about 70% of the sold price, whereas I used to make 85%. It’s ridiculous and I want to avoid it without using flat rate shipping or free shipping.

[@justinresells]

I talk about that in this one: kzbin.info/www/bejne/gKHVemB3rc-th68

[@YouKnowItMang]

Art Glassin ain't easy

[@commoncentsflips4030]

Gave a thumbs up for the thumbnail 😁👍

[@ComputerPete]

"Excellent taste" in vintage tighty whities 🤣

[@judithpride1690]

🤣

[@leehamilton4459]

You will love the Ember!!!!

[@justinresells]

drinking from it right now!

[@petesnyder6281]

I always do well with Soccer jerseys. Great find.

[@tohono]

I'm almost relieved when I get a negative when I'm 100%. Then I don't have to think about it again until next year 😅

[@stephensmith4539]

Hi Justin, do you fill in all item specifics that eBay nags us about in the Tasks section? I have been filling them all out because I don't want to be nagged about them but I'm not sure that it helps with sales and it sure takes a decent amount of time.

[@tanzellam]

My mom has been doing eBay since 1998 she swears setting up auctions to end on Sundays at 10:30 pm eastern time

[@justinresells]

that's... an interesting choice.

[@tanzellam]

@@justinresells people know what they have left over from their paycheck by Sunday night all their bills are paid they went out on Saturday night and now are browsing for impulse buys or collection items and most people go to sleep around 10:30 pm for work the next morning and people on the west coast are just starting their browsing at 7:30 pm

[@VicFix]

What do you think about having a backup Ebay seller account for emergencies? I keep my work one and my home one separate just for this reason, would Flipwise work on two separate accounts, or would it take two subscriptions?

[@Mr.Q-Tip]

If you're trying to keep 2 accounts separate, the app would possibly link you if you used it on two accounts. If you even can. I would just get it on each account and you personally combined the figures at the end of the year.

[@aryckrussell4174]

Very jealous of the ember mug. Saw one on marketplace for $15 and it went immediately to someone else. $5 is crazy! So lucky

[@justinresells]

I know, right? Couldn't believe they only wanted $5 for it.

[@wnytrashtrucks]

Ebay is getting strict on removing feedback. I sent a message on Facebook to get a negative removed because the buyer lied and said the item did not work. I had them send it back and it did work. They said they can't remove it and to use the help section. The help section was not helpful. But it did end of getting removed because of the false return.

[@jscott354]

What are your thoughts on using the AI tool eBay provides to craft your item description? I think you may have used it in the Disney Magic Kingdom Castle listing featured as a sold item in this video and as such, it contains a rather glaring mistake referring to fans of the TV show "Castle". New subscriber… Thanks for all your great advice so far!

[@reynanledesma9580]

Great vid Justine!!! Great advice on feedback research!!!

[@eddiehewitt5529]

Thank you as always Justin 🙂 Two quick questions if you don't mind please... 1. What do you use for 'void fill' - and where do you get it? 2. Am I right in thinking you class an item as 'vintage' if it is more than 20 years old? (I seem to think I heard once that 'Vintage' is 40 years and 'Retro' is 20 years - and 'Antique' 100 years old). Cheers, Eddie

[@debrahansley]

Justin, great sales! You are my go to for questions! I finally paid for a store after selling for a bit. There were all sorts of additions, like categories, top items etc. Do you do any of this?

[@kathygolden2103]

Hi Justin, I just found your channel this week. I love your content. I have never sold electronics. I recently inherited four Bose Wave radios and one LG VCR/CD player. I decided that this would be a good time to learn how to sell electronics. I don't have all of the remotes for the items and I I don't know how well I need to pack them. Can you please give me some advice?

[@DandelionDaydreamCo]

Love your channel! Do you find more success with posting at a certain time of the day(ie morning, afternoon, evening)?

[@justinresells]

I answer that question in this video actually!

[@scooterphy]

Rewarding you with a watch and a like for that thumbnail. Heh.

[@chaicharin]

Justin another great video. Let me know your thoughts on when a buyer you send an offer accepts the offer and then ends up taking forever to pay for the item or completely flakes out? I block the buyer and feel strange chasing them to pay when I know Ebay is messaging them on the daily to pay for the item they accepted the offer on. I also find it annoying that Ebay keeps asking me to leave only positive feedback for the buyer that flaked out my feedback screen.

[@Darou853]

So that is what an offer means. As a buyer I accepted an offer with no intention on buying it because I didn't understand. It just popped up on my screen and I wanted to click through the prompts to see what it was talking about.

[@joebach3129]

Another informative video! You have said a few times that you couldn’t believe what an item sold for, but you must’ve listed them at that (very high) price, correct? Thanks Joe

[@justinresells]

When I say I am surprised, I mean more at the value when I sourced the item, not that it sold for some amount I wasn't expecting it to.

[@joebach3129]

@@justinresells ok, gotcha

[@goodwillbunny5773]

Very educational! I appreciate all your teachings. Thank you. 🐰

[@petermischler1663]

Thanks for your amazing videos. I've been selling on Ebay for a long time. I always appreciate new tips. My question is I have noticed that there is a change in views on some of my items. I listed an item and within in two days I had 7 views. Two days later it shows that I don't have any views. This has happened before. Any thoughts? Thanks!!!! Julie - ( I wish that they didn't reset views every 30 days)

[@PokeSteve2793]

A follow up to the “automate feedback” question. Do buyers have the same option to automate feedback once the “Seller” has left feedback, putting both of us at a stalemate?!

[@ColetteO_]

Hi Justin 🙂 Colette in South Florida 🌴 here. I'm curious to know... what percent of the time are you first to show up at the yard sales you go to and do you generally make it a practice to arrive earlier than the start times? If so, how much earlier? Thanks 🙂. Keep up the refreshing work 👍🏻☺️

[@ronnymanfred]

Since you do not care as much about space and sitting on items for a longer time: What item is the oldest you still have to sell?

[@lisabernard6736]

Do you fill out All of the details for your products and if how do you deal with eBay's pressure to revise your listing?

[@7uiggi]

Hi Justin! Greetings from Central Florida. Does Ebay charges extra when they do the auto list renewal every 30 days?

[@Flipitmomma]

If I try to schedule listings at 8 per day and I have a week’s worth of listings ready to go live, if I find really valuable items with great sell through rates, should I wait until my next week’s listing to post them or should I post those right away?

[@thelovestoryproject4217]

Hello Justin, I just sold a mug! Thanks for all the information you share in your videos. Really useful. Had a question... Does size of store matter beyond more products, more opportunity to find a buyer... is there any evidence Ebay likes bigger stores/sellers? Is it worth getting from 250 to 500 products? Also, a little tip I haven't heard that helps me. I tend to find products I like rather than ones that are quicker flips (a mindset I am trying to change) but it makes listing more time consuming (and I'm slow) so I keep some dvds around to list on days I don't have much time. They're super easy to list and listing them allows me to list daily. Thanks! From one mug lover to another.

[@storybehindit309]

? eBay let me know I could be a top rated plus seller. The email had a link to a top rate plus listing optimization tool. Honestly not sure how to use it and couldn't find a KZbin video on it. Have you used the optimization tool before or have any idea on how to move items over to top rated plus? I only have 160 items listed and dont yet currently have a store. Really enjoy these videos and your community interaction!

[@FlippinGrammie]

I am loving flipwise and your videos.

[@dremezyro6851]

I am curious about your worst flips. If you list them at the price that earns you a low net return, don’t you already have a good idea at the time of listing that it will bring a low return? So are these items that you have lowered the price on over time? What gives? Thanks so much for the content!

[@valeriesantos8178]

I was surprised that u said, we can schedule listings for free bc I read somewhere that we get charged to schedule them. I was wondering if it’s a fact that buyers can not leave feedback aft the 30 day mark. I’ve left feedback at the 30 day mark, but not afterward, but it appears that the option to do so is still there.

[@Sandman60077]

When to leave feedback is tricky. I leave feedback after a couple days has passed of the item being shown as delivered. I don't like the automated feedback because the two options aren't very good. I think that leaving positive feedback sometimes reminds the buyer to leave feedback that they normally wouldn't.

[@Tacocasaking]

I think a lot of it has to do with the amount of volume you do. I don’t have that kind of time and it’s just more weeds. My time is my biggest commodity.

[@malsirian0880]

I hate clothes. Great video as usual!

[@NightmareReader]

I am using Flipwise and I love it so far! I'm not sure if you have answered this before, but how do you determine the cost of a personal item that you sell? I don't have receipts for them (some items are from 20 years ago) and I'm not sure how to figure out the cost and/or if I have to prove that for taxes.

[@justinresells]

We have a little article about that which may be helpful: help.flipwise.app/article/34-what-should-i-put-for-the-cost-of-personal-items-i-am-selling

[@mikejackson1383]

Hello. Watching your high returns on, for example the Liverpool T shirt, I ask how do you achieve this? Is it an auction? Or do you research and ascertain the value an list as a buy it now?

[@justinresells]

Hello, I have a whole video on that topic :) kzbin.info/www/bejne/Y4CWY3ecgNeEr5I

[@damo_c]

Hey Justin Do you change your prices over time. Or do you just pick a price when you list and stick to it. Some of your worst flips, were they discounted to move or just you got the item home, did the research and discovered it wasn't gonna sell as well as you'd hoped?

[@karenoflaherty7965]

Hi Justin, Gread video! One question. If you source a VCR, DVD player, or any remote controlled electronic device in working condition (like the one in this video), do you pick it up whether it has a remote or not?

[@jeffboldizar4780]

Have you thought about using calculated shipping to make more profit? I noticed that you charged $14.99 shipping on the Lil Playmates Disney set, but actual shipping was $30. Using calculated shipping has been a game changer for me. The profit on the item was good, but could it have been better?

[@deborahveryking6441]

Excellent! Always, informative!

[@dmccormick4681]

Great job on the videos. I'm new to selling on Ebay, would you recommend opening a store & should I (take back returns) and (have free shipping) ?

[@kylen6430]

9:55 I think he was asking return on investment and time…I don’t think they were asking about rate of items being returned

[@raedshomegarage1064]

nice channel, I enjoy watching your channel. please let us know how you avoid The Verified Rights Owner (VeRO) ? please make one video for the same

[@Sandman60077]

Wasn't able to see the feedback buyers have left for others. Maybe I was looking in the wrong place or ebay changed it since this video was released.

[@shaunparker2929]

I was curious. You said you do some/a lot of garage sale buys. Do you put on garage sales yourself to sell things that are not selling on ebay or your other platforms? Just to measure room and recoup some money.

[@deannaiovine545]

I have recently been watching your videos and I appreciate all your advise, thank you. In one of your videos you were speaking about listing consistently every day for the eBay algorithm and suggested scheduling some listings for upcoming days to spread out listings. Do you recommend a time for them to go live? Is it ok time have them all start at midnight or spread the time out through the day? Thanks!

[@justinresells]

I answered this exact question in the video you left this comment on. :)

[@deannaiovine545]

@@justinresells sorry. i rushed to ask the question before your video ended. My bad. I appreciate you!

[@TSunshineful]

I get about one feedback out of every 5 items sold. It makes me wonder if they weren't happy with the sale. I always send a private message thanking them for the purchase. But I don't ever ask for feedback. Wish they would at least just say "good"

[@susanhardin5182]

Personally, I think people get busy and forget. They move on to the next thing

[@kieron333]

Hi Justin, Hopefully you can advise me here. I always buy shipping through ebay, for the main reason that tracking is automatically uploaded to the buyer. Recently an item did not reach the buyer, and the tracking status was not showing it had arrived. Is it up to the seller to contact the courier or the buyer? Where do i stand if i have to refund? Thanks for the videos.

[@Rick-w2o]

As the seller, you are responsible for the product arriving to the customer. Which sucks when USPS loses your package. Unfortunately cost of doing business.

[@susanphelps9674]

Do you ever lower the price if the item is taking longer it stays on your store?

[@collectmoe]

Hi Justin, Thank you for your videos. Long time viewer, just made this new account to start my eBay videos. Me and my Wife are starting to focus more on eBay to replace her income and keep her at home with our new 3 month old baby girl. I have 2 questions about flipwise I see a lot of things I really am eager to use. And want to try and use it sooner vs late but i know i use eBay a little different. 1. I like how your able to say “this item took 3 weeks to sell” but i tend to often end listings and use the sell similar option on eBay. I have had great results from doing this, does flipwise have a way to track that? Or would it consider it new inventory and that date gets reset every time? 2. I currently pay for a basic store on eBay. And have about 11000 items, but about 350 items have no stock. I’ve gone back and fourth about deleting them, but I have had people message me about an item that’s out of stock, so means google still allows people to click. There is no way to measure it, but I’m pretty sure people click and would like to think i have got a few sales from it. So on the eBay side I don’t want to delete it until I need the space in my store, but on flipwise I still get charged for those items even if they don’t have inventory correct? What would you recommend?

[@justinresells]

1. Flipwise retains the connection between all listings related to the same item, so when you end and relist you do not need to re-enter your data in each time you end/relist. 2. Yes, since these listings are still Active on eBay, they will be considered Active in Flipwise and count towards your total number of Active listings. If you don't want to get charged for those, you would want to end them on the eBay side. Personally I see no value in keeping sold items live unless I planned on restocking them with new units.

[@collectmoe]

@@justinresells thank you for taking the time to respond . I use the “sell similar” not the Relist, I’ve seen some KZbinrs test them both, I have tried both and I think when I do sell similar I tend to have better luck. Also when I did mainly sports cards I did have plenty of messages asking for similar cards or “do you think you’ll get another one?” This means when people google search and click on your listing they have the possibility to land on your store, and that’s one more eyeball on my store right? If I’m already paying for my eBay store I don’t see the reason to delete it UNTIL i need the space for listings. I tend to now sell a lot of band Tees and just this week I had someone ask “I see you sell a lot of band tees, do you think you will get this one in stock again?” (It was a KISS shirt) but the same person bought a metálica shirt. I still want to give flipwise a try soon Thanks again

[@nolagirl2731]

Love your videos !!!

[@gdejackmo]

I don't see the option to send live bees on ebay for negative feedback 😅

[@justinresells]

coming soon

[@wwz1011]

Frustrating on clothing is buyers totally IGNORE the detailed measurements I list. I have a return right now, person said it didn't fit. OK. Still in the end, clothing is relatively easy to find so I still do it.

[@istockgrizz]

Hey J! What’s your setup look like for taking pictures of clothing items?

[@justinresells]

I talk about my photo setup here: kzbin.info/www/bejne/a4jbqXR8dsybhKM

[@istockgrizz]

@@justinresells Thank you sir! I’m on it

[@theloneviking9145]

I can’t quite figure out why you say that you were surprised that one of your items sold for say $50. You do buy it now from what I understand and you put the price so why would you be surprised? I could see that remark if you put it out an auction and you were surprised it went for the final amount, I don’t understand why you were surprised. Also, along those lines do you ever put out offers to people that may have looked at or watched your items?

[@justinresells]

When I say I am surprised, I mean more at the value when I sourced the item, not that it sold for some amount I wasn't expecting it to.

[@theresakralik1820]

When Ebay took away the sellers ability to leave negative feedback then I quit leaving feedback. The buyers don't seem to care.

[@richardhill7867]

I received a negative feedback because of a shipping issue and it was eBay fault. It was International shipping. I had tracking that showed the item was received at eBay's International shipping center and eBay lost the item. I called eBay and they would not take the bad review down because they said the seller didn't violate policy. It's my only negative feedback

[@ginadavis2779]

I currently have a potential buyer that is making red flags go up. 7 positive reviews but I cannot see the profile to see what they might have left for others. I don’t know why I can’t see the profile.

[@lmitchell4412]

The Ebay app doesn't have that feature - only the website.

[@lmitchell4412]

And if you try to do it on your phone, you must use the desktop site.

[@toastbuster9050]

Notifications on

[@anzj6431]

Awkward feedback when that vintage underwear sells 😂

[@justinresells]

You, sir, have excellent taste in underwear.

[@kwit7377]

I had a guy interested in buying an item and he was acting like a jerk through our chat so I think I canceled his order(I know this is a big no no) but anyway he left me a nice feedback on the item he never received 😂

[@jeffw1267]

I'm a buyer, not a seller, and I'm more concerned with the volume of a seller's feedback than the score. I figure I can trust someone who has ten thousand completed sales with feedback.

[@justinresells]

makes sense!

[@BebeSatos]

🙏🏼🙏🏼🙏🏼

[@giancarlotorres3520]

I’m surprised it sold for that much even though he is considers a “traitor” for being sold to Chelsea. I have a Liverpool Luis Suarez one that I just keep! Also be careful because there are a lot of fakes out there!

[@yay-r2o]

4:50

[@psphacker57]

first