Don't waste time OR money doing this

You can check out Flipwise here: flipwise.app
My favorite reselling tools that I use:
- Label printer: tinyurl.com/28hdx8y8
- My favorite packing tape brand: tinyurl.com/29k792e6
- Postage scale: tinyurl.com/zakyprz5
- The best tape gun: tinyurl.com/55pmcbr9
- Photography lights: amzn.to/4bRgVOj
You can also find me on Instagram here: / justinresells.yt
Some of the links above contain affiliate codes, which means I may get a cut if you decide to make a purchase. And Flipwise is an app that I co-founded. Thank you for your support!

[@JustinCase807]

I've made a habit of writing: Thank you, Enjoy! by hand with a sharpie on the packing slip of every item I sell. I do this as I sell collectable coins, and my buyers are typically of an older demographic that appreciates the handwritten thank you note more. Great video Justin!

[@vancouver1261]

The Big booksellers that list cheap books with free shipping dont use media mail. They use another shipping option called Bound Printed Matter for which you need a special permit for. It's less than half the cost of media mail from the USPS. The books need to contain advertising if they dont then the seller will throw in any advertising flyer with the book.

[@flinchfiles8445]

Fantastic, thank you (and Justin) so much!

[@justinresells]

good to know, thank you for the info!

[@krsncrs821]

Thank you! I’ve wondered that myself!

[@johnathin0061892]

Some use media mail for books, I have received them that way from some media megasellers (and they had third party ads/flyers in them). Their packing was substandard, and their quality control was awful and obvious no one even looked at them much less inspected them (reasons people should avoid those media megasellers).

[@miguelmartinez-sn8xu]

Right so that’s how the UK sellers ship worldwide so cheap. It really hurts local sellers here in Australia. It costs me $30 in shipping to send a book under 500gm overseas whereas UK sellers have the same book at lower or same price with free shipping to Australia

[@StudioRedArt]

I am one of those niche sellers you mentioned. I don't include thank you notes but I do print a packing slip and hand stamp a thank you on that. I also wrap my orders in pretty tissue paper with a custom thank you sticker. Repeat buyers have been 14% of my sales for this year and last year. If I weren't in a niche, I might not do so much. But I came from Etsy first and everything has to be a "boutique" experience so I guess it stuck. Lol

[@pamprier4710]

@StudioRedArt Yes, I do the same: include a packing slip, on which I add a thank you sticker. And I wrap the items (clothes) in tissue paper. I've gotten great feedback!

[@theshanglerandson9]

Honestly, major props to Justin. Does eBay reselling, KZbin and also has a full time job and still makes time for his kids and family. I hope to have this one day

[@krsncrs821]

I also agree with the consistency. I watch another high volume seller (I can’t remember his name at the moment) and he lists 25 per day every day and has high sales. As an experiment, he started listing here and there, skipping days and different amounts on days with some days no listings. His sales dropped almost 80 percent!! (He showed the numbers). So while eBay will tell everyone it’s a myth, it is NOT. Consistency absolutely matters.

[@lindseyrevive8291]

Totally agree!

[@kristinahiatt4660]

Need to see the dog! :) Great video, as usual.

[@Faithique]

Justin, thank you for taking the time to make these videos and sharing your experience as a seller. I have to tell you that two days after I watched your video highlighting the sell of the Presto Pizza Pizzazz, I ran across one for $3 at a yard sale. Had not seen that video, I probably would not have picked it up. It works, and i already have it saved in my drafts bank, so it will go live soon. The vintage Coleman, in new condition no less, was a very good find. I picked up a used red one from 1964 for $10 a few weeks ago. I was thrilled to find it. It had the box, too.

[@flippinghighgrammy]

Thank you for answering my question, excellent video as always

[@JenniferLewis-xy3wf]

Thanks for answering my question, Justin! :)

[@shredbraahh8606]

20:53 Garage sale walk of shame hahahahha. Classic. Been there lol.

[@user-mp9cd7sd4t]

I had a very similar experience when I used to purchase Amazon return pallets. Always made money on them, just not a lot, and the time spent sorting, testing etc. just wasn't worth it. It is fun going through them though!

[@maryclarke9894]

I used to sell books on Amazon and you are right, it's not worth it. Those huge sellers have brought the price down on everything so the little guys can't compete. And it seems that some of them are getting book donations in those boxes, trying to make it look like they are a charity, trying to save the earth. Those Planet Aid clothing donations, too. Sorry, didn't mean to go into that. That's a rant for another place and time. Love your channel. So much good info!

[@thriftingwithdustbuny]

I do ok. But you need to stick to antiquarian and out of print or small print run books.

[@jbrc1322]

I always printed an invoice and wrote "Mahalo!" on it, but noticed a big uptick in feedback once I simply started adding the buyers' name to my little note on the invoice.

[@BeachBarnThrifts]

I add their name to my little thank you card as well.😊

[@eileenpayne3446]

Will need to try this. I can’t seem to get feedback as a seller

[@fibersflowersandfinds]

I print the packing slip and usually write a quick thank you on it. Worth it for the feedback.

[@jbrc1322]

@@eileenpayne3446 I also leave automatic feedback for buyers upon payment.

[@johndough23]

@@fibersflowersandfinds Why do you think feedback matters?

[@twinnish]

I love you the way that you do business. The one for one sales versus listing thing is kind of ideal for me. If you could keep up that momentum and your sales as a full-time seller that would be great, but you’ve obviously learned how to make very good purchases yourself and that’s definitely a skill, but an attainable one! That’s what I want for myself when I get back into reselling. I’m a new subscriber. I just discovered you and I like your channel.

[@imjustanasshlesometimes3488]

I have thank you cards on hand. I hand write a thank you to everyone. Around the holidays I used holiday cards. Almost all of my reviews mention the "sweet card". I buy a lot off Mercari, and I take notice in those who took extra care on the item. I also use pretty polymailers lol. I noticed I've accumulated a good amount of repeat buyers. I tend to stick to makeup/skincare/beauty items. I just ran into your channel. I'm fairly new to ebay, so this is incredibly helpful. Do you ever come across buyers who you know is trying to scam you? How do you handle that? Thanks! Klarissa

[@weeyorkies]

Someone said that these large booksellers are making back on the advertisement they put in the package. So if they put a Hello Fresh ad in your package and you use the code on that ad the book seller is getting a percentage back on the order.

[@brendatomlinson]

Very interesting tactic! Thanks

[@jodimurphy8440]

When I first started reselling I printed an invoice and included it (what I was used to, having come from the handmade/Etsy world). However, I couldn't find a way to streamline the shipping process doing that, and it wasted paper/ink, so I stopped. I get the best feedback regarding the quality and speed of my shipping and that's what I think buyers care about most, even if the other is nice/personal.

[@Blue_Cupboard]

Hopefully flipwise will be available in Australia soon 😊

[@aliciamcc7]

Personally we feel that people are very abusive with returns. Not realizing the impact of returns to companies and resellers. We refuse to offer returns on the items we sell on eBay. We have 100% positive reviews because we ensure that what we sell is in the condition and description we promise. I think that all resellers should stop offering returns. This is one of the reasons we LOVE Poshmark.

[@alfonsoalfonso647]

Biggest issue with returns, is it usually happens at the WORST possible time, when sales are SLOW, and Cash is LOW.

[@donicadigs]

Seems like every sale is a learning experience.

[@beesautisticmiscellany1290]

I don’t bother with thank you notes, but I’ve gotten some good feedback prompted by using colorful and pretty poly mailers. 😊

[@kgoski9732]

As an orchid vendor exclusively online, 18% of sales are repeat buyers and I've taken to writing thank you notes in sharpie physically on the inside flap of the box. Keeps costs low and is a nice way to acknowledge the buyer.

[@dogcatmousecow533]

Returns are good for taxes. Thats how I help get over it.

[@krc780]

Would you mind expounding on this? How do returns correlate to taxes?

[@valeriesantos8178]

Thx. I too am interested. That’ll help when I get my 1st return. Good info.

[@Lgirl89]

What do you mean?

[@salr2875]

I always add a hand written note , usually just Thank Sal but sometimes since I sell a lot of sport items I’ll mention something about team. I use scrap paper from work and it takes a few seconds . I like to think it helps a repeat buyer , take the edge of any slight dissatisfaction and just good customer service .

[@operannieonebay9477]

When packing an item, I slip in a bookmark that advertises one of the books that I've self-published on Amazon. I had a ton of them left over from an event and thought, why not. I've actually noticed a slight bump in book sales.

[@JD_CoolStuff]

I'm not authentication process expert but it's also (last I dealt with it) for trading cards that are over $200 (or maybe $250?) in value. I sold a trading card that was rare that went for over $300 at auction and it had to go to the authentication center before going to the buyer. And in this case they even said with cards they also put it in an additional special protectors case and include an authenticated receipt or what have you, etc. I believe there MAY be others besides shoes and trading cards it seems like some other specific clothing or jewelry that are of high dollar amounts but I'm not sure what.

[@gcpellerin]

Just stumbled upon your channel, and I'm really enjoying the way you handle answering questions and showcasing sales. Ah, the infamous garage sale walk of shame! Been there, done that, though I usually send my husband on those missions! 😂 Will the Flipwise app function properly for eBay in Canada? Thanks :)

[@justinresells]

We are not yet available in Canada but are beta testing with our Canadian friends :) If you'd like to help out, fill out this form: forms.gle/7MpBZaa1zeFatFWj9

[@adamb4431]

Hey Justin, thanks for the videos. I've dabbled in reselling in the past but am just now taking it more seriously and have really appreciated your tips. One question, why do some of my listings show X number of views and then the next time I look at it, it shows less views? How can someone "unview" a listing?

[@joebach3129]

Great videos! Do you ever add item specifics that EBay needs? I’ve heard they’re very important.. thanjs

[@donicadigs]

Great that you and your wife do this together. Going alone is sometimes lonely and it’s easy to get discouraged.

[@manuhernz2745]

Returns & Negative feedbacks are inevitable reselling online so I just tell my self to "Keep on trucking and move forward because thats all that counts, the past is gone"

[@lisafornal7009]

I'm liking MRG because of the reports, especially the P&L for taxes. There are many great features of Flipwise. Foe now I have to stay with MRG until I see benefits to switch to Flipwise. I enjoy your videos because they get me thinking.

[@theresakralik1820]

I have been required to use the authentication process for jewelry that sold for over $500. Everything went smoothly every time. It didn't really affect t my processes at all.

[@alfonsoalfonso647]

I had an issue with it. They returned the necklace, saying it had a few scratches on it. That was clearly listed in description, and shown in pics also. I lost a $375 Sale, on Ebay BS.

[@misslashayresells3853]

Also some high volume book/media sellers get a special shipping rate and if they are a charity seller the also get discounted fees.

[@desertfairychickres4021]

I include a hand written thank you card with each sale. Damn, that is heartbreaking about the lantern! Thank you and Blessings. K.T. Blessings,

[@dereketnyre7156]

I stopped doing Amazon return pallets because it was mainly knock off brands in opened or damaged packaging. Did not like having to make excuses for many of the items I was selling in my Ebay store. Like having more control over what I sell as well.

[@debrahansley]

Justin! You could have totally rocked those Lululemon shorts!😂 Great sales!!

[@flinchfiles8445]

Husband and I were laughing! Justin's sense of humor is really shining through, what a great channel.

[@maryclarke9894]

Yes, it's too bad they weren't the right size. 😆 Seriously, Lululemon doesn't sell as well anymore in a lot of styles, but the shorts have really kept their value!

[@LeslieY66]

Hotty hot pink!!

[@Moviegoing]

I was laughing too!

[@chaunceywilliams8405]

Just sold some vintage 70s shorts that looked just like those nut huggers. There is a market for those old shorts.

[@Bawkr]

When you're first starting out it can really suck(high dollar return). Try to get into free returns and charge for shipping separately but also have one or same day shipping. This puts you in a sweet spot as a small guy starting out, imo. Works for me got the idea from a number of sellers but Lindey Glen I think gave me most of the tips for this setup. Have to do what makes sense for your situation. If there is anything wrong with the return you can deduct %50 as well then the buyer appeals with eBay. Most of the time both parties are happy with the appeals results.

[@My-life-b-like]

I look at returns like; it happens, for what I buy it for oh well. Not every sale can be a homerun. Even though I strive for it each and every time. Sometimes I start to list and I see a flaw that I missed in a dim garage or bad lighting.

[@wwz1011]

+10 On the power of listing consistently. Historically, I would binge list, 12 items on one day, nothing for a week, then 10 items, repeat. My sales were very inconsistent as well. At the end of March, I committed to listing at least 1 item a day, every single day, no exceptions. I can only say my sales TRIPLED since then, the numbers are startling. I keep several items in draft form, so actually I still binge list, I just don't release them all at once. Every day, one or two listings. And every day, one or two sales (or more). It's a part time hobby, and I find a lot of stuff that tends to move SLOW, like books. The great news on books is they tend to be really cheap, and they often sell for 10X to 20X, and they are super easy to pack. Picked up a big winner book today, paid $1, should sell for over $200. But that is an exception. But turning $1 into $15 to $20 is the norm on books.

[@eileenpayne3446]

Love your videos. Was a seller since 1998 and took a 6 years hiatus. Recently started reselling high end clothing (my own) and even though I haven’t gotten any complaints about the quality I can’t seem to get and feedback as a seller. Do you have any suggestions?

[@mariabione5424]

Lmao, the Lululemon joke

[@juantovar4287]

Great score on the tamagachi ❤️ that's a tamagachi Holy Grail 😅 never knew some sell that high 🤑🤑 I also learned yesterday about vintage leather trumpet gig bags and excited to see how much it sells for , couldn't find not even a picture of the bag I found, only found trumpets that sold between 800 - 2500 of the same brand but none had the same bag . I cleaned it up and decided to list it on auction and since I saw a similar looking bag different brand listed for 130 I started the auction at 120 for 10 days and after 24 hours listed it has close to 60 views 8 watchers and 3 bids . I always go to this thrift store just to donate and shop for personal items since I never find nothing good to resell until yesterday my luck changed when I least expected 🤑

[@kimbercafe11]

How did you ship that big old bag for $6.79? Wow. I only get upset over returns if I've already spent the money LOL

[@warrenvanbuskirk1337]

They have authentication for watches and sport and tcg cards as well.

[@RandomKeto]

I got my first return. A pair of jeans because "there was too much slack in the waist" which REALLY frustrated me because I literally included measurements. 🤦🏼‍♀️ I lost about $6 in fees even though I didn't pay for their original shipping. I just resold it for the same price, but of course my ultimate profit went from $20 to $13 which was a bummer, but I was glad to finally be rid of it. I wasn't that upset though because of your videos! If I didn't have your practical voice on my head saying, "returns happen" I might have been more upset.

[@chaunceywilliams8405]

They don't read the description. Just had a return on a high dollar shirt. Guy said he was swimming in a size large. Shirt was a 2xl he was looking for a medium. I asked him if he read the listing or title. his answer, NO

[@kwit7377]

I sell for myself as a hobby and I sell for a not for profit that I volunteer with…2 separate accounts of course. I pretty much sell clothes etc because that’s what I enjoy(I know it’s totally saturated). I notice when I get inconsistent with my listing it falls off. So daily listing seems to help a lot. For the other I sell a huge variety of items that are donated to us…anywhere from clothes to printer ink to breast pumps(which sell fast by the way😁) I’m Not consistent but they definitely do pretty well considering. My long winded point is that I think it’s the variety.

[@littlesparks]

How long did it take for you to get 1:1 sales?

[@BDunnShopping]

Some big book sellers are adding advertising to their packages. I think that’s why the can sell books for less than we can. I also think some may have private shipping discounts with USPS

[@johnathin0061892]

Right. They also get the special Media Mail presort rate us small sellers and small to medium sized businesses (i.e. normal people) cannot get. The "charity" sellers also have sub-minimum wage or even free and subsidized labor, something obviously normal sellers would ever be able to have.

[@hackerman2022]

Hey Justin, how do you go about finding garage sales?

[@drbones77]

How often do you lower your prices on items thats been listed for a while?

[@alexharvin6095]

How do you deal with a false "item not as described?"

[@chaunceywilliams8405]

Ebay will always back the buyer in this case. Get your item back and resell it. Don't waste a second being angry about it. One thing I have learned recently, most buyers don't read the description anymore. There buying on their phones and just look at pictures. I ask buyers when they want to re3turn an item, did you read the description? most always they say no.

[@ImAlwaysFrisky]

imo thank you notes are a def waste of money and time. ive never gotten something and thought oooo wow thanks for sending a note with it LOL

[@HARTYNMUGHES]

I leave Thankyou notes now and again. If it’s a trading card, I’ll put a little sticker or something in from the same franchise, when i do, it is often mentioned in the feedback. It’s the little things sometimes.

[@ohiograssman1564]

I’ve had customers mention they like thank you notes and appreciate the gesture. It’s like 1 out of 100 though 😂

[@ImAlwaysFrisky]

@@ohiograssman1564 yeah see idk it just seems like a waste of time and money but like he said it depends on what your selling.

[@BeachBarnThrifts]

I add a Small business card size thank you card and write on it. I don't get alot of feedback about it but I have gotten some feedback about the card and how they liked it.

[@eddiehewitt5529]

Thank you first and foremost Justin for giving me the image of you in a pair of 'Hotty Hot Low Rise Lululemon Shorts' (not sure how you did that segment with a straight face 🤣). Moving swiftly on to a quick question... What's your thought process when it comes to considering offers from buyers? (I seem to be turning most of them down, but feel I am maybe too attached to what I paid for the item/my perceived value of it). Cheers Eddie (over the pond in the UK!)

[@toxichazmat5785]

Do you ever think it is worth buying more inventory than you know you can list during garage sale season and saving it for cold times of year where garage sales are almost non-existent? I live in the midwest where garage sales are very cheap, to the point where I can cut my thrift shop visits in half during garage sale season. I've begun to have a backlog of inventory but I know there are going to be times of year in the future when there are far fewer fairly priced items for me to find in my area so I am torn. I do not have the benefit of living in a densely populated area so sometimes thrift shops don't even have items valuable enough to put time into, whereas garage sales have both valuable items and cheap prices. Perhaps saving items for later is okay if they are low touch, reasonably small items with good sell through? What do you think? Or is it okay to have times of year you list closer to 12-17 items a day and other times of year you list 7-11 items a day?

[@mslashay35]

I scoop up thank you cards for free out of the liquidation bins when I get all their bubble wrap (never paid a dime for BW in 3 years), various size free boxes, single sneakers(they sell) also for free. The reviews sometimes mention the nice handwritten notes and stickers inside. I clean those out the bins too. PEOPLE LOVE THEM for water bottles, tablets, laptops, skateboards, notebooks, kids, etc. In 3 Yeats not 1 complaint knock on wood. Once I scored 12 new Tomagotchis at the liquidation bin store for $7 TOTAL. Sold them all $39.99 avg EACH! They weren't vintage. I keep my eyes peeled for them now.

[@eileenpayne3446]

That’s what keeps the “hunt” going. The thrill of the score😊

[@samihossain6957]

Flipwise is looking like a great tool for tracking/generating reports for consignment sales. The only thing I’d love to see is more automation for book keeping. I.E having the ability to connect bank accounts and create rules for expense categorization. Any plans for that in the future?

[@audfashionfinds]

Weird question about garage/estate sales: What is your process in carrying items while trying to look through different rooms and piles? I sometimes get overwhelmed and am still trying to figure out the best system. Some sales have a hold table (although I have been burned when there’s lackadaisical enforcement), but even so, at large homes, I feel like a sherpa with tote bags on each shoulder, juggling my phone to check comps and text my husband. We are fortunate to have tons of inventory sources, so it feels like a good problem to have, but I would love to hear your flow. As soon as Flipwise has integration with more than just ebay, I am signing up! I love all the data you are capturing. I currently sell clothing and accessories on 4 platforms and need cross listing option, too. My husband sells everything that isn’t garments on his ebay. I know the expansion is in the works and am eagerly waiting. I use MRG and Vendoo, but would love to ditch those for Flipwise. My husband plans to sign up for Flipwise soon. He has become a fan after watching your videos with me. Thank you for helping us grow our hobby biz 😄

[@Lgirl89]

Ask the people running it to start a pile, put items wanted by them.

[@andreygraf916]

I sold a lot of shoes with eBay authenticity guarantee, never had a problem, great program to prevent fakes

[@brandondeakins564]

I did 2 Amazon toy return pallets and I broke even both times basically, and that's because they were carried heavily by sealed lego kits with damaged boxes

[@andreabeard2553]

Is there a benefit to having an ebay store vs. just selling for those of us starting out part time?

[@christopherpaulson5814]

Tried to use flip wise... not available in Canada. It looks very useful.

[@justinresells]

Thank you for your interest! Please fill out this form, and we will get you in there soon! forms.gle/w4UYNoXcvuXxz5vKA

[@lavendergal2508]

Do you know eBay is pretty Dagon hard on Seller’s in their policies that can get you dinged as a store. I think that it’s not fair that if they ship something out from an eBay center set arrives damaged to the buyer that they get to skate free.

[@817Thrifter]

What do you use to edit your KZbin videos. New and about to start editing or does KZbin have a video editor?

[@justinresells]

I use Final Cut Pro. I don't think KZbin has a video editor, but I am not sure.

[@JenniferLewis-xy3wf]

I’m curious if the purse y’all washed was leather or if it was another kind of material?

[@justinresells]

not leather. more like…canvas? not sure exactly

[@robertbrown3121]

I’ve just come across your channel Justin. Some great videos, thank you. I think eBay tend to encourage sellers to offers items with free postage? Your experience with the bag being returned to you because the buyer just decided that they didn’t like it though, suggests that’s it’s perhaps better to not offer free postage, as otherwise you would have been further out of pocket?

[@justinresells]

I have a whole video on the pros and cons of offering free shipping! kzbin.info/www/bejne/mWexmIakec55mas

[@handyhistorian]

I sold a Rolex a few months ago and the Authentication Program is mandatory for expensive watches (even for $90 Nikes i'm selling). My first attempt through authentication... failed. There was a small blemish on the watch bezel that I didn't notice but was considered "condition not as described". The authenticator contacted the buyer and informed them and they declined to go through with the purchase. Fortunately I sold it again shortly thereafter once I updated the description to include the blemish with additional photos. Overall it was a very stressful experience that took about 2 weeks at the first go around. If you're selling a watch or anything else expensive that has to go through this process, be sure to be as detailed as possible in your description with plenty of photos. It's not just about eBay guaranteeing authenticity but that the condition matches what you describe.

[@apocalypticambience]

I finally got motivated to list stuff and now ebay keeps going down.

[@ETcamper]

The family and I went to Texas for 3 days so I set my handling time to 5 days instead of setting my shop to vacation mode…I obviously didn’t list those three days. As soon as I got home I listed 3 items (small reseller atm). Sent out 6 offers… and had 1 return :| so let’s hope those 3 days don’t bite me in the butt 😂 I did sell an item the same day I listed those 3 items. I’m 💩 bricks lmao!

[@abbymeadows511]

Does Flipwise also accommodate Poshmark sales? If not, do you expect to add additional platforms to the program in the future? Thanks!

[@justinresells]

we are eBay only for now, but will let you track sales from other platforms manually in the near future and later let you connect those platforms for automated sales tracking like we do with ebay today as well as cross listing. thanks!

[@brooken4587]

I have a roll of stickers which says, "Thanks for supporting my small business" and one which says, "Thanks for your order." I've gotten good reviews just for that!

[@danielmills7199]

I had a small issue with authentication. Wouldn't call it really a problem. Just a lack of knowledge. If you buy a pair of shoes with the intent of selling it that are new, you should put a disclaimer somewhere in The listing stating that the shoes may have been tried on in the store. If you don't and they find signs of the shoes being tried on, they will fail authentication even if they are authentic shoes.

[@belindamiller6349]

Ya win some and ya lose some.

[@mariabione5424]

I got a Tamagotchi On for $1.00 and sold it for $165.00, was one of my first big sales!

[@justinresells]

nice!

[@uncleronny6748]

Some gal on the net has a site devoted to visual matchup of Lulu clothes. I can't believe I know this and have used her site. It's true, eBay makes you do shit outta your comfort zone.

[@LUMBEEPHENOM2012]

I see returns as a business loan 🤣

[@k1ngsservant65]

When it comes to international shipping, Ill ship anything. But, I do know some people are against it for multiple reasons. If you are afraid of shipping something internationally, you are able to not offer international shipping for that specific item, you just have to make sure that you disable that option in the settings of the listing. Does suck when people don't get/receive broken items when overseas, but that also could happen in country.

[@chaicharin]

What is the ROI on that return? JK. I hand write a simple thank you note on my sales and sign it. Gets me way more feedback and makes the experience more personable. I use scrap paper to make little thank you notes instead of throwing the paper in the garbage or recycling bin.

[@b34513]

How did you not have to pay the buyer back the shipping when they returned it? With a return don’t you have to send back all their money including the shipping cost? Or did you reach an agreement with the buyer not to refund the shipping cost?

[@DebraCopeman-cb3nd]

Hi Justin, I have a question for you. I shipped a video game to someone with what appears to be a military base address back in March. The person reached out to me yesterday to say he never received it, however, the tracking shows it was delivered on April 3. How do handle a situation like this? In good faith should I offer a partial refund or just tell him he’s out of luck? Thanks!

[@litestreamer]

If carrier and ebay show it was delivered you are covered. That's what tracking is useful for. There's no way you as seller can be responsible if the item was stolen (or the buyer is lying).

[@rico99586]

Hi Justin. New subscriber and appreciate your to the point information. I know you can't be taking personal calls, but is there a way to communicate with you except on here? Thanks for all your information and sharing your actual numbers and facts.

[@justinresells]

Every Flipwise member gets access to our private Discord (chat) server and I hang out in there pretty much all day chatting with folks! flipwise.app

[@dstarokin5]

Hey great video! I was wondering, I’ve been reselling on eBay more seriously for a few months now part time, is it worth promoting every listing? Necessary?

[@pamprier4710]

@dstarokin5 I've been selling on ebay parttime for 8 months. At first I got an occasional sale. But after I started promoting at 2%, my sales definitely increased.

[@pdworld3421]

How do you keep such good records?

[@justinresells]

i use flipwise of course! flipwise.app

[@istockgrizz]

Hey Justin, do you still offer a trial period for Flipwise? I really want to give it a shot but my funds are limited right now.

[@justinresells]

We do not have a free trial, but there is a beginner plan if you have less than 25 listings and we do offer a 7-day money back guarantee. Thanks!

[@travismessenger4798]

Not me over here thirsting for Justin in the Lulus...

[@upscale22]

Awesome videos, you have a gift for teaching. I'm tempted to buy FlipWise, but have always had an issue with figuring out purchase price on large lots. You put $7 for the shipping label machine from Amazon pallets. I assume you're super organized and if you buy 100 items for $200 maybe you write $2/each, or is the purchase price wrote differently depending on estimated sale cost? Have you ever had a time where it's not practical to even count everything you're buying? (Example: unpaid storage units, large trading card collections, etc). How would you go about writing an item's purchase price with FlipWise / accounting? I tend to get into situations of buying 500-1000+ items (no inventory list, no actual idea of item count) for say $1,000.. then I see 10 items I can resell for $1,200.. so I sell those off and often the rest is slowly sold off or sadly never listed for 5+ years (creating inventory storage problems, but that's another issue!). Maybe in that situation I'd put on FlipWise I paid $100 each on the 10 items and then in the future put $0 cost whenever I get around to listing the remaining items? Thank you for any suggestions!

[@justinresells]

We do have a feature coming soon to help with this scenario. What it will allow you to do is group purchases together into "bulk buys" and define a total cost for that group. So if you bought 1,000 items for $1,000 you would give that group a total cost of $1,000 and it would automatically split the purchase price for each item within that group evenly. So if you add 20 items to begin with, each would have a cost of $50. If you list another 80 items the next month, you add them to the group and the cost for each would change to $10. And so on. But for now you would just do this manually.

[@upscale22]

@@justinresells That would be amazing. Most beginners are probably overthinking the sourcing items part.. but it's really the consistent listing and having well organized expenses that's SO important! (I've had major headaches doing the boring tasks, but FlipWise sounds like the answer for eBay sales). Is there any chance Shopify and Amazon would be added this year, or are you sticking with eBay only for a while?

[@justinresells]

@@upscale22 we won't be adding other marketplaces until later this year, though we will allow you track non ebay sales manually in the mean time

[@flowersintrees1740]

Cost for shipping Bound Printed Matter for book is about $1.80.

[@1280hi]

Buyer bought blatantly the wrong part. Free return. I didn’t refund original shipping. Buyer contacts me to complain says “mistakes happen can we split the cost of shipping”. I reply we did. Great feeling to stand up for yourself and I only had the courage to do that because of your videos.

[@iamchaos1399]

I cant except returns based off they didn't like it.

[@joshuaray2657]

I've had several returns in my ebay journey. I've also been scammed a few times. It's rather frustrating for small sellers because they aren't really in the position for lots of returns like corporate entities in my opinion. Not by a long shot.

[@modandpopthrift1230]

I was SHOCKED that you didn’t love the Pizzaz Sounds like the one you hadn’t wasn’t working properly We got one when we got married (15yrs ago) and it was great and we replaced it about 4 years ago but I wouldn’t go without it

[@Hilton_P]

Hi, I love your videos. In regards to the pizza pizzazz I believe your problem is that you said you used frozen pizzas In my experience, I’ve used them with pizza bases and making up my own fresh pizzas. Give it a go if you get another chance.

[@FlippinParticles]

Thats how i view returns as well. However, returns has been insanely ridiculous lately.

[@ResellingScores]

Buy one of those cheap free shipping books. They send you several advertising papers with the book. - which isn't allowed with media mail- and I'm 100% sure they aren't sending half a dozen different advertising papers/things with each book for free.

[@Moviegoing]

Got my first return. “Item not as described”. It was my fault though, everyone makes mistakes. Live and learn.

[@valentineattard1535]

Why does eBay charge an international fee even if I sold an item within the United states and is shipped to a house with a U.S address? Also, I chose no international shipping. eBay told me I have to know who is going to buy my product and their know their home address beforehand. This doesn't make any sense to me and I'm trying to understand. Can anyone explain this to me?

[@justinresells]

I will answer this one next week!

[@RVARetail]

eBay is selective on what items they authenticate. I have Gucci shoes that will be authenticated by eBay but also have Versace that were not selected by eBay to authenticate. The same is said about Nike shoes. I have plenty over the $75 threshold that were not selected and others that were. For anyone selling new shoes like us, make sure you place a disclaimer regarding box condition. It has not happened to us yet (Knock on wood), but box condition does factor into the authentication process. They will check the original listing.

[@talezzz]

I’ve had 50-60$ shoes authenticated too. I wonder how they decide what a sneaker qualifies ?

[@resellutions]

I deal with returns by reminding myself of what I say all the time…you can’t prevent all losses, but you can always make more sales 😎 For next week: What are your thoughts on eBay’s recent earnings call showing stagnant growth?

[@do-it-yourself-skills]

I'm fairly new (8 months) to selling, so I do include a thank you note that asks for a review. I designed mine in Canva and have it sized to print on the labels from my thermal label printer. About 50% of my buyers respond! I use it instead of tape to hold bubble wrap or tissue paper around the item, so it serves a dual purpose.