#3 Mistake Call Center Newbies Make | Email Customer Service

Here's mistake number 3 that call center newbies make when helping customers through email. This contains 4 emails samples.
#kwestyon #customerservice #customerservicemistakes
Mistake #1: • #1 Mistake Call Center...
Mistake #2: • #2 Mistake Call Center...

[@Kwestyon]

Mistake #1: kzbin.info/www/bejne/mavCpGt5fpijZpI Mistake #2: kzbin.info/www/bejne/gJ7EmoSBo7aHoc0

[@chellastation]

I like the canned ones where I can still have the company's email template, but I am free to type what I need to type out for the answer

[@PrettyPrincess9609]

I started working email support and one of the biggest mistakes I made recently is when I did not inform the customer that her appointment was moved to another day. I spoke to her through chat previously and should have reached out to her when her appointment was changed but I didn’t. I also relied on Canned responses as well. That day was very busy for me and I was getting a lot of chats but that was no excuse. She understandably was mad at me for poor customer service. Fortunately she did not cancel her appointment after speaking to my manager. That was definitely a learning experience. I hold myself accountable for that.

[@Annlykavlogs]

It's 3:29am and I'm still watching your videos .😅I totally like how explained it .

[@RhenhartLosaria]

I love listening your voice everyday when I woke up, Free time and before I sleep.

[@cjfantamur1842]

Thank you Miss Kwestyon! This video is very informative and it had my attention throughout its whole. This is a blessing for someone like me who lacks experience in the BPO industry. I am about to join the workforce soon. Thank you so much!

[@SharonAloba]

I'm here coz I'm starting to apply as a call center but Im not confedent as well😭 na amaze talaga ako sissy ang galing galing mo napasana all nlng ako❤️I'm ur subs now❤️

[@brilliantoleran1778]

I am a field sales agent in Converge ICT. (an internet provider) And this is the same mistake that i just want to prevent every time my clients are asking for a help regarding their acount and line problems, and that's why i just directly help the customers and give them an absolute solution to their problems than referring them to a call center or letting them send an email to service assistance because the agents are doing the same mistakes from the main office 😔 and the customers are calling me back and complaining that they are got to fail in fixing the problem and the agent is just like not helping in resolving the problems at all, I discovered this when I tried to call in the Customer's service and acting like i am the customer and I ask for a help and provide the account number of my client. And so therefore i just like taking the pressure in doing the duty that the tech support should.

[@angelicagracias2222]

Learning alot with fellow viewers here! Thank you for uploading another helpful video Ms. Sheena 💓

[@jorgebarrientosibarra4567]

Waiting for another great video !!!

[@katsinya]

Thank you, now I'm trying to do the interview in abilingual call Center, and your videos help me a Lot , you re so good teaching ✌️✌️

[@Anonymous_baker]

Waiting for the 4th mistake. I love your video's by the way. My training starts on monday. This is a big help thank you ❤

[@liferocks2996]

I have been working on emails for 2 years, this video is very helpful. Previously I also worked on chat too for one year. I will tell you that companies are very greedy, they think that agents are robot. I remember that we use to handle 3 chats on one screen which became very tedious for me and that too in particular luckily I moved to emails, still it is quite better

[@jacofol6242]

Hi there, just got an idea of a segment which the subscribers have a chance of doing a mock call with you 😊

[@manilynAdam]

Again, this is very helpful!!! 😍😘 Thank you so much for this guidelines, ❤️

[@user-fs8se8wd1i]

Thank you for this video I'll be starting my new job as email support this month and I'll keep all your tips❤you're such a big help to everyone keep it up🎉

[@gracedeleon2125]

Patiently waiting. 😊

[@sheryljoytatac4929]

i like how you share your experiences here as a call center agent im still in my interview and your helping me alot.i hope i could pass and be hired because i really need a job right if only you can tutor me it would be an honer for me.thank you and more power.

[@KelvinShowTV_]

Super awesome 👏🏻 video as always !!!!! BTW, That red color in your lips 👄 look so beautiful 😍 !!!!

[@clarrizacalaque7969]

Thank you for this Ms Kwestyon! I've been watching your videos for the past few weeks and this helped me a lot, I passed my interview and my training will begin this week and your videos have been really helpful to me. I'm looking forward for more videos about this series especially for a newbie like me, This would be really helpful for those who are new to the BPO industry like me. :D

[@PuffieTop]

We all know what happens if Agent Jennifer picks up a call / receives an email 🤣🤣🤣

[@nap9316]

Mercari Account here and i can relate to this. You need to personalize the macro/templates for them, Instead of sending a canned response.

[@Erriz26]

Thank you for tips really helpful for newbies like me.

[@treblig_sa]

let's call out CONVERGE SUPPORT TOO hahaha... the best example of agents (based on my experience, all of them hahaha) who answered as if they are AI/robots lol... On the brighter side, it forced me to learn how to be more patient. lol

[@miracleee7254]

Waiting for this!! ✨

[@michellealmario2660]

i want to learn more..

[@posyfelix5230]

This video is really helpful .

[@niloramirez6080]

So informative thanks for sharing this Ma'am

[@anthonybien4952]

Thank you Ms Kwetsyon for this videos because everytime i watched your video on KZbin. I am amazed and calm. You know, i used to be call center agent before. And we have the same attitude and how to interact people over the phone.. I hope i can go back in call center company. But for just now, i work in private hospital as charged nurse. And im really exhausted but they need us to fight and stop the virus. I wish to go back the time normal like we weren't use facemask and faceshield. ♥️🙏🙏 godbless us

[@Kwestyon]

It WILL come back to normal. Laban lang. Keep going and thank you for your service, Anthony.

[@anthonybien4952]

@@Kwestyon thank Ms Kwetsyon for giving a positive vibes in order for you to rise up all health workers in our country.

[@niloramirez6080]

Thanks for sharing this Ma'am

[@rhoddiannaortega3747]

Part 4 please😊💖

[@kyleivanvillanueva3922]

Good Morning !!!

[@irenetolentino242]

isa ako sa mga excited lage sa vlog mo❤️very helpful and realistic!I really even like your accent and pronunciation❤️

[@fhonroco51]

canny wait for ur 100k 🥰

[@Kwestyon]

❤️🥳🥳

[@angelicaforteza425]

Can you also upload tutorial about the financial account? for example credit card banking how to handle

[@rcbchannelph8967]

Waiting po

[@Belathorf]

Thanks a lot. and you even advice of wich company stay and wich just leave :3 cool

[@psychomantis8015]

*Absolutely. Hindi robot ang mga agents, extreme workloads tapos bukas ganon ulit. Sino matutuwa dun? Toxic life. Kaya walang natagal dyan unless sobrang passionate about that job at unless na-promote. Hay buhayyyy.*

[@goldrushein]

How about if the boss disguise to be a costumer to be able to test the newbie agent? 😆

[@michaeltv1591]

Crush ko to ❤

[@hagarelhosany1240]

Hi sheina can u please make video about chat & emails customer service

[@crunchylyrics1993]

Can you do videos for Telco account? I really have no idea with this. Thanks!

[@heartstereo08]

Slowly and make sure but surely

[@NoOne-hm3fc]

I was an email support with my previous aacount. Some pipol might tink that email support is easier than voice account. It's a big no no. Not all

[@jewelmae6379]

Hi! Request lang po can you make videos about call avoidance? Like for example accidentally clicked the end. What will be the consequence especially if you're only on the training stage thankyou

[@shainaluis1241]

Hello po, ask lang po. Need po ba ng grades or transcript of records kahit undergraduate po? Hihingan po ba ng kopya nun kapag mag aapply na po o kapag nakapasa na po sa lahat? Thank you po.

[@kristelannepura3544]

Thank youuu, J.O ko naaaa.

[@Kwestyon]

Congratulations!

[@Justunics]

what if the customer gets 2 support tickets and yet those two tickets remain unresolved?

[@janetcalupasandion2160]

pwede ka po bang mag try sa product repair at contractor did not show up, or warranty?

[@titaannesexy7997]

Goodmorning pretty

[@razzelemahilum1269]

Can you help me to improve my confidence during the initial interview, because every time I applied as a call center here in Davao city I was rejected in BPO due to my communicating skill or interpersonal connection.

[@telledeligente1558]

Same here 😥😩😩

[@jacofol6242]

You just need to practice, practice, practice. Because the competition now is too high

[@ardieivanbajande6402]

may hugot sa PLDT? lol

[@jordymedrano6112]

What happened with the mistake #4?

[@chellastation]

That is a good question 🤔

[@arnoldnaval8842]

This happened to me w lazada.. n that agent didnt answer me at all.. he just anwers me w canned respond regarding my refund.. its horrible because i alreadyy sent the item a week ahead n its been like 10 days that i dont get the right answer for my refund

[@Kwestyon]

Lazada is notorious for that.

[@renzvlog8107]

I really wanted to composed my own response but unfortunately we have a time limit on every email that we are working with, so that's why we are Forced to used canned response template

[@renzvlog8107]

And if we failed to meet the time limit on every email that we're working with, the work force and QA would immediately shout and would let us feel as if we're a robot.

[@Kwestyon]

True. It's awful but it's true.

[@acemercadejas1329]

Helo po, pwede po magtanong kung paano ang training sa non voice account? Mag sstart palang po kasi ang training namin last week of August kaya po hanggat maaga pa ay gusto ko pong malaman ang kalakaran sa non voice. Salamaaaaat poooo

[@acemercadejas1329]

@@renzvlog8107 Helo po, pwede po magtanong kung paano ang training sa non voice account? Mag sstart palang po kasi ang training namin last week of August kaya po hanggat maaga pa ay gusto ko pong malaman ang kalakaran sa non voice. Salamaaaaat poooo

[@bernardolagnitonjr7851]

You have to learn to compose a business letter and correct grammar also. Before you send the email to a customer.

[@Jenny-ny8og]

Ateh tanong lang po anong course po ng call center?

[@Kwestyon]

I heard may course ang TESDA for call center. Pero kahit anong course mo, pwede ka mag call center.

[@Jenny-ny8og]

@@Kwestyon Salamat po atehh❤️ new subscriber poko.goddbless po

[@chenebethrivera1090]

nOt Only thE PLDT mAm EvEn At thE sky thEy usE AI.’thAt’why EvErytimE I hAd prOblEm At cOnnEctiOn I AlwAys tEll bEfOrE I stArt chAtting At thE SKY pls givE mE A rEAl OnE nOt rObOt.’